Being I am newly and solely in charge of my hot tub since my divorce, I am very unaware of some of the behaviors and maintenance on my tub. When finding that my tub was not in its best working order, I called Alpine Pools in Jeannette and scheduled a service call. They have been my place for help thru all of this and have been amazing since we purchased our hot tub in 2020. They have guided me thru chemicals and managing the water, making me quite proficient in keeping sparkling water in my tub. I am writing because of my service call, taken care of by an incredibly patient man named Rick. He has been a God send with guidance on my very minor issues (which I believed were huge issues, only to find out they were an easy fix!) I HIGHLY RECOMMEND Alpine Pools for purchase and service. They have outshined the many competitors in this area and I will continue my business with them for as long as I have my tub! 10 stars to Rick and his staff! read more

Alpine Pools Jeannette - Hot Tub - Home & Garden Near Me - Jeannette, Pennsylvania

I purchased my pool from Alpine Pools during the pandemic. They kept me well informed with delays and have helped me learn how to maintain my pool. I am happy I used Alpine Pools! read more

Alpine Pools Jeannette - Home & Garden Near Me - Jeannette, Pennsylvania

Terrible overall experience. We purchased an above ground from Alpine in Allison Park about ten years ago at a previous home and had a great experience. Dealing with the Jeannette store, however, has been a nightmare all the way around this time. We ordered a hot tub in August, were pressured to put a down payment to ensure October delivery, gets delayed until February, only to end up cancelling the order because they had no idea when the hot tub would come in, if at all. Yet, we went to Valley Pool and had a hot tub delivered from them within a few weeks. We also ordered an above ground pool for our new house in August and were told we would be set for late April/early May install. Needless to say we were shocked when the installer called us in early March to install. We did not exactly have the yard ready for install and again were pressured to accept install sooner or they couldn't guarantee when it would be installed. We agreed to a late March install. Alpine delivered the pool and wanted to leave it in our driveway! I said NO. You can deliver it to the yard, as noted in the contract. Good thing i insisted because the install was delayed about 3 1/2 weeks due to weather. So, the pool boxes would've sat in my driveway that whole time? Finally, we get to day of install. My husband readied our deck and remove the railing to allow for pool entry. We agreed to pay the installer more to dig out part of the hillside to ensure the pool sat flush with the deck. The installer talked us out of the hill dig and ensured us he could make it work. We said ok. Imagine my SHOCK, when i come out to see the finished product and see the pool sits flush with the closed part of the deck (not the open spot for entry)! The installer made the decision NOT to dig the hillside and just do it his way without asking us. And he charged me extra!!! The contract clearly states 6 inches of excavation were included in what i paid Alpine. There is no way he excavated even the 6 inches! Yet i was charged extra AND there is a huge gap from the pool to deck opening. When my husband called to ask what happened, the installer laughed at Him and said "at least you have less dirt to move". It was clear this installer wanted to do the fast/easy way so he could hurry onto the next job. After I called to complain, Alpine did refund me the extra money he charged, at least. But the installer's lack of professionalism was unacceptable. Alpine provided no maintenance schedule or any type of instructions and failed to respond to my emails requesting assistance, which was reflective of the poor customer service we experienced throughout. Luckily, Valley has stepped in and assisted us with a chemical maintenance schedule for pool, even though it was purchased through Alpine. read more

Very honest people. Especially helpful to those with limited knowledge on pool care. They do not over sell unnecessary products. They do not work on commission like the local chain pool store near by does. I will never be duped or ripped off again by the chain competition. read more

We were customers of the prior Owner Menear. After ownership changed we continued as customers of Apline Pools. The customer service leaves little to be desired. On several occasions we have driven to the store; arriving at or just after the store was to open. Only to wait a period of time and no one opening the store. We attempted to schedule service. We were told the scheduler would call within 2 days to arrange a date and time. We never rec'd. a call. We then called again. We were finally given a date and time. We rearranged our day to wait for the service man to come. He was to be at our home at 9:30. At 10:15 we called the store. We were told he "was on his way and should be at our home any minute". 11:00 am came and went....no one arrived. CLEARLY customer service is not a priority for Alpine Pools. Furthermore, we have purchased our chemicals and pool needs from Alpine for years. We decided to try Valley Pools for our chemicals etc. and cannot believe the difference in costs for all our needs. Valley Pools is our go to for all pool needs. If they serviced in ground pool issues we would no doubt have scheduled with them to come out. Since Alpine did the original repairs and we are having issues we need them to be the ones to come out. I am disappointed to say we, without hesitation would not recommend Alpine Pools. read more

I had appointment scheduled for November 13th 2018. To have them put additional anchors around pool, which should have been completed upon closing my pool. They were aware that when I scheduled the initial closing, I informed the receptionist that our pool cover was brand new and needed the new anchors. JD calls me to say he will be over at 3:00 PM. (call came in at 1:57 PM ) At 4:30 PM I called to find out where JD was. Tracy answered the phone and she stopped talking to me and said, here's JD. He tells me he called by mistake, but how could he call me by mistake when he addressed me by my name? I explained to him I don't appreciate this kind of behavior and the way I was treated. They need to be more responsible and do a better job of scheduling. Also, call to inform people to let them know if they are having difficulties in meeting their appointments. We waited all day to have this done and they didn't have the courtesy to call. Put yourself in our shoes. read more