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    Valley Pool & Spa - Monroeville

    3.1 (29 reviews)
    Open 9:30 am - 6:00 pm
    Updated a few days ago

    Valley Pool & Spa - Monroeville Photos

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    My little oasis

    excellent service as always. hit it just right as I was the only customer there. Literally in and out.

    Sherry M.

    I have never had an issue with the service or supplies we purchased at Valley Pools in Monroeville. We have always had friendly helpful service for years. I highly recommend this location for all your pool needs. We continue to support this store location.

    The only real problem I have with Valley Pools is that when you go there they try to sell you everything in the store. I have had our inground pool for 33 years now, we have always delt with Village Pools in Murrysville but last year they retired and closed the doors. When you go for a simple water test they will pull out numerous items that you must have when I know you really do not. I am now in search of another pool shop.

    Valley Pool redlined my mistakes when they couldn't make it in time for my Son's birthday

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    5 months ago

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    7 months ago

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    1 year ago

    The person that came to open the pool was very thorough and showed me a couple things that were minor and I could change them

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    2 years ago

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    2 years ago

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    2 years ago

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    8 years ago

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    2 years ago

    Very friendly knowledgeable staff. Quick in and out. Very clean showroom and lots of parking

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    2 years ago

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    2 years ago

    They are very helpful but very expensive. I normally go to a different business but this year the other shop didn't have what I needed

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    6 years ago

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    6 years ago

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    10 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    8 years ago

    Terrible customer service. Only one person who works there is helpful not sure of her name.

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    Hot Tub Factory Outlet

    Hot Tub Factory Outlet

    (2 reviews)

    Looked at 4 places. Found them to be the most knowledgeable and best priced in town. Ended up…read morebuying a hot tub, a little outdoor kitchen, and a ceramic smoker. All made in the USA which was important to me. Delivery guys did a great job too. They really went the extra mile. Being out there in the snow is the best!

    ZERO MUST READ! Would you want to purchase anything from them? I have been dealing with Hot Tub…read moreFactory Outlet for 2 years, 7 months (May 2021 to Dec. 2023). I signed a contract for a special order 8' x 8' Harmony Hot Tub & was told I had to pay in full before delivery in Oct. 2021. To sway my decision, the salesman promised me an electronic power lift due to my disability that later changed to a regular lift that I'm unable to use; he offered an extended warranty that was later denied; he told me they would have a crane install the new & remove my old hot tub & on Aug. 2022 I was told it was my responsibility. (Even though the whole time the salesman was setting the whole thing up!). I requested a copy of the contract from the owner & compared it with the original contract I signed. I found many inconsistencies & it was apparent to me that the copy the owner gave me had been altered. The changes made: the price of the hot tub amount was increased by approx. $4,300 (which meant I paid more than I really did); the sales tax was originally included in the price & was conveniently added to the new contract; the hot tub details were changed or omitted to suit them; the payments I made were listed differently; my personal information was incorrect & my SIGNATURE didn't match! The salesman told me that my hot tub came in on Oct 6, 2021 & he set up 5 deliveries from Oct. to Dec. 2021. He left me hanging (often no call/no shows) and, with each non-delivery came unbelievable excuses! Yet, in Dec. 2021, the owner called to tell me MY HOT TUB JUST CAME IN but that it was the wrong one. When questioning that it just came in, he told me he schedules deliveries and knew nothing about the other attempts. He offered me one off the showroom floor which I refused because I wanted the one I ordered and paid for. What was the salesman trying to deliver? And why, in October, did the salesman at first said they only take cash and later changed his mind. The owner claimed he reordered me a new hot tub and it would be in 9 weeks, then it was changed to April 2022. More excuses & he finally delivered in Sept. 2022. The hot tub he brought & installed was damaged beyond repair & inoperable, there was excessive damage to the exterior, a large scratch in the acrylic, a hole in the cover, AND a 21" CRACK in the interior of the hot tub (that someone apparently tried to fix because it was sanded & dull). SEE PICS!!! The owner promised me an upgraded computer system, to include an electric power lifter, to send a repairman to fix it until the new one came in and to repair my yard that he destroyed with his truck. None of these things happened! He couldn't even provide an owner's manual or a copy of the warranty! At no time was I given proof that a new one had even been ordered and he stuck me with an inoperable piece of junk! I requested many times for a refund & they refused because I'm too picky. I never heard from them again & the hot tub still sits. From Oct. 2022 to present, I filed a complaint with the Attorney General's Office which was dismissed one month later because the owner told him he was going to order a new one (without proof)?? I filed a report with the state & local police who couldn't take legal action! A Magistrate's hearing was held & judgment was in my favor for a full refund but I was told I had to collect the money! I put a lien on the business at the Court House. It wasn't until I filed a Writ of Execution for the Allegheny Sheriff's Office to serve them that I was fully compensated! It was with much persistence, educating myself, emails, hundreds of calls (often times unanswered) & more money, that I FINALLY got results. I'm sure they thought I was going to go away! I've heard many complaints & it was brought to my attention that this is NOT the first time they have been served. Speak up! My hope is to prevent this from ever happening to anyone else! IT'S A SHAME A CONSUMER DOESN'T KNOW WHERE TO TURN WHEN SOMETHING LIKE THIS HAPPENS! You shouldn't feel like you are alone! I hope this was helpful!

    Iovino Tub & Spa

    Iovino Tub & Spa

    (2 reviews)

    I made a call to Iovinas for a replacement part and the people who sold me the tub had suggested it…read morewas discontinued and said we would need to rep limb the hot tub. I call Maria and she said to send a photo of the broken part and in minutes she had a replacement in a different color - but saved the day. She shipped and I had it in two days! Perfect service. Also- years ago I was remodeling a bathroom and the tub was delivered from another company and installed. We kept some plastic covering on the outside so it would not get "dinged" during carrying it and installing it. So after it was completely in we removed it only to find a 2" gash in the side. I was so sad because it was too late and I thought the person we bought it from would just say we did it- I thought I would just live with it. Iovino's came out and repair it and you can't tell there was ever a problem. That's TWO times they saved the day! Both times customer service was outstanding!

    We will NEVER use Iovino's again! This was an overall nightmare, and the service was absolutely…read moreterrible. It took over two months and THREE different service visits which accumulated to $600 to fix a leak! We could have put this into buying a brand new unit for goodness sake. Their billing process also had inaccuracies which we finally noticed and questioned.. then we got no answer, and they went ahead and charged our credit card without authorization! We are now having to go through our bank to dispute the charges as they were fraudulent. Just a quick word of advice - go anywhere but here unless you want a drawn out, over priced, lengthy experience...

    Valley Pool & Spa - Monroeville - hottubandpool - Updated May 2026

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