I would give them 10 stars if I could. We installed our pool with Seven Seas after having installed…read moreone at a prior home in Cranberry with another company. It was like a dream with Seven Seas. Dan was forthright with the costs, and he coordinated the entire process. The other company lied to us about the prices (to make them seem lower) and we had to call all the contractors ourselves! (It took 6 weeks with the other company, and with Seven Seas we had a pool filling with water in 3 days!) If you are getting a pool or a hot tub, Seven Seas is the place to go!

From the good reviews I was hoping to purchase a semi-inground or inground pool. However, they do…read morenot reach back out to interested customers. Went through Facebook messaging, called the store was told that I needed to stop in to get more information, went to the store and was told that the person we needed to talk to wasn't in and the manager assured me that they would be reaching out within the next few days. At this point good luck if you want to buy from them as they do not value new customers.

It is always a pleasure to come to Valley Pools in Cranberry Township, PA. Rhonda and Nick are…read morealways helpful and the store is well stocked and very clean! Rhonda always has answers to my questions. Nick is also knowledgeable and oh so pleasant. I love the way they great me when I come in! Great crew!!!!

Wide selection with excellent and professional service. Value was there since they had what I…read moreneeded and no one else did.

Awful Follow through We went to them in October of 2018 to…read moreget a new side wall ordered which rusted under warranty. They claim they ordered it from the company. In March of 2019 we started the phone calls to pool city. Initially they ignored them until I showed them the emails from November. I told them we need to get this done or I will be going to the magistrate. It is now July and they keep telling me that it is on order with the manufacturer. I leave messages and no one calls me back. I would be very leary of doing business with this group. They are a franchise and I don't know how they stay in business.

The customer service is atrocious. Our experiences with them for 17 years has been more miss than…read morehit. We got our pool after purchasing our home. We ordered it, it arrived, we called for an install date and didn't get one. it sat in the garage for 3 months before finally my husband called them to come get it. they installed about 2 weeks later. The salesmen are great except they don't tell you everything. A week ago we dropped a lot of money there. We were told we could return an item before 90 days, he did not tell us to not use the product. We used it and it does not suit our needs. We were told today that they might can give us another product but that is all they will do. This is just one of many experiences we have had with them. Shame on us. We will not be returning!!!!

Worst pool I ever had and worst installation ever!!! Bought in 2021 and have to buy new pool this…read moreyear 2025. Not just liner but whole pool. Liner had a leak and rusted through the pool wall Our previous pool from pool city lasted from 2002 until 2021 when we decided to down size or that pool city pool would still be here. NEVER BUY ANYTHING FROM PARADISE POOLS!!!!!!!!

My husband and I took my Dad to the Home & Garden show specifically to purchase a new hot tub…read morebecause his old one broke. As soon as we walked in, Paradise Pool & Spa was to our left. We started looking at the hot tubs, and I approached a salesperson because there were no prices listed. I informed him that my Dad was looking to buy a new hot tub, and before I could even finish what I was saying, he was extremely rude and said, "Well get your Dad down here and then we can talk prices." Apparently he didn't realize that my Dad was standing right behind me. I couldn't even believe that he was that rude. I then went up to another salesperson asking for the price of a specific hot tub, and he asked me why I wanted to know, and I said to him, "Because my Dad is interested in it." At that point, we walked away." We ended up purchasing from Valley Pool and Spa who had all of the prices clearly listed, and they were incredibly nice and professional. I wouldn't recommend Paradise Pool and Spa to anyone.

Been since spring of 2018 and after spending OVER $1000.00 my hot tub still does not work. I made…read morethe mistake of calling them in the first place.

Ordered and paid for hot tub cover over 7 weeks ago still waiting . Have been lied to repeatedly…read moreabout delivery and installation. Worst customer service I've ever seen. No one calls back and they make you pay in full when you order. By next week will be at magistrate.

I noticed there are some very unhappy customers so I will preface this by saying I have only worked…read morewith the Warrendale location & they did not build/install my pool. For the services I required they were great. We had several leaks in our vinyl liner and every pool company told us we would have to have a third-party leak detection company come out which was going to charge me $500-$750 just to locate the leaks. Then I'd have to pay the pool company to come out and repair the leaks. However the gentleman that works at the Warrendale location store has a scuba license. He came out and for $200 total he spent over an hour exploring our entire pool and locating five small leaks and repairing them. He is always incredibly helpful whenever we are trying to troubleshoot problems with some of our old equipment. They also installed anchors for our safety cover into our new travertine. It was a difficult install and the guys problem solved and stuck it out to completion. Their price was competitive with other quotes I had received. They also had to install liner lock on another occasion and their guys were prompt in responding to my calls. I called other pool companies who never returned my phone call. My jobs have been small and they still have responded. Again... It could be a location thing. But the Warrendale location has been great

I currently use their valet pool service . They show up randomly even though I requested a day and…read morea heads up regarding time . Yesterday they showed up at four on Friday when we were ready to host a party no heads up just showed up on my property . They were supposed to be here Monday . You can't get a hold of anyone . I've called numerous times without any call back or response . After the cleaning that lasted fifteen minutes or less I checked the pool to see debris and staining and pool levels that were completely off . Will be retracting our payment and reporting to BBB. Left several messages after and of course no response . The pool cleaning is a complete waste nor are they properly checking pool levels . I've had to go get the water tested at alpine pools and have them correct . Will be taking this matter to BBB !!!

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

I loved the final outcome of my new landscape!!! Their attention to detail and communication from…read moredesign to completion was exceptional!!! Highly recommended!!!

On 5/19/16, a Brandon Landscape truck did not secure a wheelbarrow on their truck, causing it to…read morefall off and hit my parents' car, doing thousands of dollars worth of damage (thankfully they weren't injured or killed - which just as easily could have happened.) The employee was cited by the Franklin Park police department for having a unsecured load as well as driving without proof of insurance. Their now fixed car has been held hostage at the repair place since 6/24/16 because Brandon Landscape's insurance company cannot or will not send the check for payment to the repair company. First they claim that it was sent to the wrong address, and now they claim the check was mailed on 7/1. Calls to both the company and their insurance partner have gone nowhere. I would NEVER do business with this company, and believe me, I will tell everyone I know to do the same.

The person that came out was able to pinpoint two leaks that were unfortunately under the. I had…read morethem fixed and it took care of all problems at the pool.

We had American Leak Detection come out in 2021 to find a leak in our pool. They did a quick epoxy…read more(band-aid fix) and told us to fix it properly we would have to schedule a return trip. We called to schedule the actual repair and were told they were a few months out. American Leak Detection never called us back to schedule and never returned. We followed up in 2022 to get on the schedule to repair and never received a call back. In spring of 2023 they answered our call, came out and said we would need to pay for another leak detection that we already had back in 2021. Needless to say we are very dissatisfied with the lack of understanding and customer service to the hurdles we have endured for American Leak Detection to do their job that we have tried to schedule. It is not on us as customers to pay extra for their lack of organization in schedule when we requested multiple times to be place on their work schedule.