From the good reviews I was hoping to purchase a semi-inground or inground pool. However, they do…read morenot reach back out to interested customers. Went through Facebook messaging, called the store was told that I needed to stop in to get more information, went to the store and was told that the person we needed to talk to wasn't in and the manager assured me that they would be reaching out within the next few days. At this point good luck if you want to buy from them as they do not value new customers.

Hands down the best pool company I have ever dealt with. I struggled with my pool chemicals and was…read moretired of hearing about someone fertilizing near my property and that was my pools problem. That was not the case. Thank you Seven Seas. The staff at the Cranberry store is the best. After meeting the owner and understanding his passion for his business it all made sense as to why the staff was so good. Definitely highly recommend this company. Can't wait to see how good my pool looks this year with them helping me.

Wide selection with excellent and professional service. Value was there since they had what I…read moreneeded and no one else did.

Buying a pool has become one of the worst experiences I have ever dealt with. ZERO customer service…read morefrom the company they use to install pools, we were no-call, no-show multiple times & they do not work weekends. So if it lightly rains all week and they miss your appointment & then it's sunny all weekend, don't expect them to come install your pool. You are added back to the list, you don't even get a text about your next appointment for about a week or sometimes even 2 weeks. And THEN you have another week or 2 wait for them to come install (or not??!!). Our install ended up being pushed back over a month. I can understand the weather makes things difficult but their non existent customer service really makes the whole thing even more frustrating. Once we FINALLY got our pool put up, we realized the installer carved words into the siding of our pool. Not to mention the liner has creases all throughout the bottom, and the pool bottom is not level. You can clearly see the water level is different around the edges of the pool. They sent someone out to replace the carved pieces (after denying that anyone from their company would ever do such a thing). At this point my husband wanted to take the pool back & demand our 11k back! We had been delivered JUNK and it was installed by JUNK installers. Speaking of - once we messed with everything for a week straight we FINALLY got some of the steady leaks to stop or at least slow to a drip, we then realized that they did not hook the salt cell up after the heater, it was installed before. Fine. We pay them again to come out & hook it up in the proper order. 4 weeks later the hoses blow off the salt cell & we loose the water level clear down to the return hose level. Mind you, different hoses have blown off 3 separate times now. So every single hose they have hooked up has blown off of the pump or pool itself, causing us to lose large amounts of water multiple times. This install company has been a huge joke, and the best that Valley Pool can do is say Oh sorry, we have had some issues with them this year. Your pool will stop dripping eventually & work itself out. CAN SOMEONE DIRECT ME TO A POOL COMPANY THAT DOESNT SELL JUNKY PARTS? So I can purchase new hoses & clamps that actually fit & do their job? I have refused to give Valley Pool any more of my money, we have been stopping in Pool City & Alpine for shock & chemicals & will continue to do so in the future. This has been an absolute nightmare of an experience. A VERY EXPENSIVE EXPERIENCE.

Awful Follow through We went to them in October of 2018 to…read moreget a new side wall ordered which rusted under warranty. They claim they ordered it from the company. In March of 2019 we started the phone calls to pool city. Initially they ignored them until I showed them the emails from November. I told them we need to get this done or I will be going to the magistrate. It is now July and they keep telling me that it is on order with the manufacturer. I leave messages and no one calls me back. I would be very leary of doing business with this group. They are a franchise and I don't know how they stay in business.

The customer service is atrocious. Our experiences with them for 17 years has been more miss than…read morehit. We got our pool after purchasing our home. We ordered it, it arrived, we called for an install date and didn't get one. it sat in the garage for 3 months before finally my husband called them to come get it. they installed about 2 weeks later. The salesmen are great except they don't tell you everything. A week ago we dropped a lot of money there. We were told we could return an item before 90 days, he did not tell us to not use the product. We used it and it does not suit our needs. We were told today that they might can give us another product but that is all they will do. This is just one of many experiences we have had with them. Shame on us. We will not be returning!!!!

Worst pool I ever had and worst installation ever!!! Bought in 2021 and have to buy new pool this…read moreyear 2025. Not just liner but whole pool. Liner had a leak and rusted through the pool wall Our previous pool from pool city lasted from 2002 until 2021 when we decided to down size or that pool city pool would still be here. NEVER BUY ANYTHING FROM PARADISE POOLS!!!!!!!!

My husband and I took my Dad to the Home & Garden show specifically to purchase a new hot tub…read morebecause his old one broke. As soon as we walked in, Paradise Pool & Spa was to our left. We started looking at the hot tubs, and I approached a salesperson because there were no prices listed. I informed him that my Dad was looking to buy a new hot tub, and before I could even finish what I was saying, he was extremely rude and said, "Well get your Dad down here and then we can talk prices." Apparently he didn't realize that my Dad was standing right behind me. I couldn't even believe that he was that rude. I then went up to another salesperson asking for the price of a specific hot tub, and he asked me why I wanted to know, and I said to him, "Because my Dad is interested in it." At that point, we walked away." We ended up purchasing from Valley Pool and Spa who had all of the prices clearly listed, and they were incredibly nice and professional. I wouldn't recommend Paradise Pool and Spa to anyone.

Been since spring of 2018 and after spending OVER $1000.00 my hot tub still does not work. I made…read morethe mistake of calling them in the first place.

Ordered and paid for hot tub cover over 7 weeks ago still waiting . Have been lied to repeatedly…read moreabout delivery and installation. Worst customer service I've ever seen. No one calls back and they make you pay in full when you order. By next week will be at magistrate.

I currently use their valet pool service . They show up randomly even though I requested a day and…read morea heads up regarding time . Yesterday they showed up at four on Friday when we were ready to host a party no heads up just showed up on my property . They were supposed to be here Monday . You can't get a hold of anyone . I've called numerous times without any call back or response . After the cleaning that lasted fifteen minutes or less I checked the pool to see debris and staining and pool levels that were completely off . Will be retracting our payment and reporting to BBB. Left several messages after and of course no response . The pool cleaning is a complete waste nor are they properly checking pool levels . I've had to go get the water tested at alpine pools and have them correct . Will be taking this matter to BBB !!!

Fantastic people there. They are so helpful and educated on each item. They are my go to place for…read moreeverything for my pool. Their prices are better than other pool stores in the area.

Bought a pool from this store in Robinson. What a nightmare!!! Still a major mistake!!! Do NOT buy…read morehere! Was even verbally attacked by the employee that first sold me the pool in public. Will not ever go into that store again!!!! Send poor husband!

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

I loved the final outcome of my new landscape!!! Their attention to detail and communication from…read moredesign to completion was exceptional!!! Highly recommended!!!

On 5/19/16, a Brandon Landscape truck did not secure a wheelbarrow on their truck, causing it to…read morefall off and hit my parents' car, doing thousands of dollars worth of damage (thankfully they weren't injured or killed - which just as easily could have happened.) The employee was cited by the Franklin Park police department for having a unsecured load as well as driving without proof of insurance. Their now fixed car has been held hostage at the repair place since 6/24/16 because Brandon Landscape's insurance company cannot or will not send the check for payment to the repair company. First they claim that it was sent to the wrong address, and now they claim the check was mailed on 7/1. Calls to both the company and their insurance partner have gone nowhere. I would NEVER do business with this company, and believe me, I will tell everyone I know to do the same.

The person that came out was able to pinpoint two leaks that were unfortunately under the. I had…read morethem fixed and it took care of all problems at the pool.

We had American Leak Detection come out in 2021 to find a leak in our pool. They did a quick epoxy…read more(band-aid fix) and told us to fix it properly we would have to schedule a return trip. We called to schedule the actual repair and were told they were a few months out. American Leak Detection never called us back to schedule and never returned. We followed up in 2022 to get on the schedule to repair and never received a call back. In spring of 2023 they answered our call, came out and said we would need to pay for another leak detection that we already had back in 2021. Needless to say we are very dissatisfied with the lack of understanding and customer service to the hurdles we have endured for American Leak Detection to do their job that we have tried to schedule. It is not on us as customers to pay extra for their lack of organization in schedule when we requested multiple times to be place on their work schedule.