From the good reviews I was hoping to purchase a semi-inground or inground pool. However, they do…read morenot reach back out to interested customers. Went through Facebook messaging, called the store was told that I needed to stop in to get more information, went to the store and was told that the person we needed to talk to wasn't in and the manager assured me that they would be reaching out within the next few days. At this point good luck if you want to buy from them as they do not value new customers.

Hands down the best pool company I have ever dealt with. I struggled with my pool chemicals and was…read moretired of hearing about someone fertilizing near my property and that was my pools problem. That was not the case. Thank you Seven Seas. The staff at the Cranberry store is the best. After meeting the owner and understanding his passion for his business it all made sense as to why the staff was so good. Definitely highly recommend this company. Can't wait to see how good my pool looks this year with them helping me.

Wide selection with excellent and professional service. Value was there since they had what I…read moreneeded and no one else did.

Buying a pool has become one of the worst experiences I have ever dealt with. ZERO customer service…read morefrom the company they use to install pools, we were no-call, no-show multiple times & they do not work weekends. So if it lightly rains all week and they miss your appointment & then it's sunny all weekend, don't expect them to come install your pool. You are added back to the list, you don't even get a text about your next appointment for about a week or sometimes even 2 weeks. And THEN you have another week or 2 wait for them to come install (or not??!!). Our install ended up being pushed back over a month. I can understand the weather makes things difficult but their non existent customer service really makes the whole thing even more frustrating. Once we FINALLY got our pool put up, we realized the installer carved words into the siding of our pool. Not to mention the liner has creases all throughout the bottom, and the pool bottom is not level. You can clearly see the water level is different around the edges of the pool. They sent someone out to replace the carved pieces (after denying that anyone from their company would ever do such a thing). At this point my husband wanted to take the pool back & demand our 11k back! We had been delivered JUNK and it was installed by JUNK installers. Speaking of - once we messed with everything for a week straight we FINALLY got some of the steady leaks to stop or at least slow to a drip, we then realized that they did not hook the salt cell up after the heater, it was installed before. Fine. We pay them again to come out & hook it up in the proper order. 4 weeks later the hoses blow off the salt cell & we loose the water level clear down to the return hose level. Mind you, different hoses have blown off 3 separate times now. So every single hose they have hooked up has blown off of the pump or pool itself, causing us to lose large amounts of water multiple times. This install company has been a huge joke, and the best that Valley Pool can do is say Oh sorry, we have had some issues with them this year. Your pool will stop dripping eventually & work itself out. CAN SOMEONE DIRECT ME TO A POOL COMPANY THAT DOESNT SELL JUNKY PARTS? So I can purchase new hoses & clamps that actually fit & do their job? I have refused to give Valley Pool any more of my money, we have been stopping in Pool City & Alpine for shock & chemicals & will continue to do so in the future. This has been an absolute nightmare of an experience. A VERY EXPENSIVE EXPERIENCE.

Awful Follow through We went to them in October of 2018 to…read moreget a new side wall ordered which rusted under warranty. They claim they ordered it from the company. In March of 2019 we started the phone calls to pool city. Initially they ignored them until I showed them the emails from November. I told them we need to get this done or I will be going to the magistrate. It is now July and they keep telling me that it is on order with the manufacturer. I leave messages and no one calls me back. I would be very leary of doing business with this group. They are a franchise and I don't know how they stay in business.

The customer service is atrocious. Our experiences with them for 17 years has been more miss than…read morehit. We got our pool after purchasing our home. We ordered it, it arrived, we called for an install date and didn't get one. it sat in the garage for 3 months before finally my husband called them to come get it. they installed about 2 weeks later. The salesmen are great except they don't tell you everything. A week ago we dropped a lot of money there. We were told we could return an item before 90 days, he did not tell us to not use the product. We used it and it does not suit our needs. We were told today that they might can give us another product but that is all they will do. This is just one of many experiences we have had with them. Shame on us. We will not be returning!!!!

Two summers ago, Alpine Pools Cranberry, removed an old pool and installed a new pool for us. They…read morenot only did excellent work, but they even coordinated the electrician, concrete company and fence installer. They went above and beyond. Since then, they have done two closings and one opening, all well done and the week I scheduled. Although, I do schedule early so I am not on a wait list. I will continue to use their services.

Had a very bad customer experience with being overcharged, double charged, poor communication and…read morebad customer service. If you have a problem, they will leave you hanging. I spoke with Mike, the GM or owner, and he is all about lip service, no follow through. Not the sharpest tool in the shed either. He gets stumped with the easiest questions. There are many other options in the burgh to consider before getting beaten up by this group.

Been since spring of 2018 and after spending OVER $1000.00 my hot tub still does not work. I made…read morethe mistake of calling them in the first place.

Ordered and paid for hot tub cover over 7 weeks ago still waiting . Have been lied to repeatedly…read moreabout delivery and installation. Worst customer service I've ever seen. No one calls back and they make you pay in full when you order. By next week will be at magistrate.

Bought a pool from this store in Robinson. What a nightmare!!! Still a major mistake!!! Do NOT buy…read morehere! Was even verbally attacked by the employee that first sold me the pool in public. Will not ever go into that store again!!!! Send poor husband!

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

I loved the final outcome of my new landscape!!! Their attention to detail and communication from…read moredesign to completion was exceptional!!! Highly recommended!!!

On 5/19/16, a Brandon Landscape truck did not secure a wheelbarrow on their truck, causing it to…read morefall off and hit my parents' car, doing thousands of dollars worth of damage (thankfully they weren't injured or killed - which just as easily could have happened.) The employee was cited by the Franklin Park police department for having a unsecured load as well as driving without proof of insurance. Their now fixed car has been held hostage at the repair place since 6/24/16 because Brandon Landscape's insurance company cannot or will not send the check for payment to the repair company. First they claim that it was sent to the wrong address, and now they claim the check was mailed on 7/1. Calls to both the company and their insurance partner have gone nowhere. I would NEVER do business with this company, and believe me, I will tell everyone I know to do the same.

Pool opening a complete disaster this year. Spent less than 10 minutes at the house and it really…read moreshows. The pool was as green as a pond from the winter. kings did the closing , I did find a hole in the cover but is seems like the water was not treated in any way... hmmm ... I guess a dumb guy like me expects some water treatment for over $300 in fees. The opening ... I left , shock , chlorine and DE earth for the filter. I go to work and my wife calls asking how she should add the shock. My pool is green, the shock is sitting on the deck and I am paying you to open my pool, can you at least ask my wife if you can add it ? Or better yet, just add it, I clearly left it for that purpose. When I arrived home, I saw the pump trickling water and zero flow coming out of the jet. I thought maybe the algae had backed up the filter already so I primed the pump and that helped a little but it was still not filling all the way up. I reached down and tested the handles on the basket and they were barely tightened !!! Give me a break. I tightened them and that solved the issue for a while. I came back an hour later and the pressure was spinning way to high , no flow from jet and now water dripping all out the top of the filter, screws not tightened there properly either. Since the pressure is increasing so quickly I am pretty sure the DE was not added or added improperly. Lastly, he did hook up my chlorine distributor and he even filled it with tabs that I left but he left it in the off position. Today I am left with the task of learning how to do this myself. I left a bag of DE and it looks untouched. The screws are not tightened properly. The pressure rises as you watch, leave for vacation on Thursday. We also bought a new liner from them last year. There lead worker is not a nice person at all but they did a good job. Did not win us any points on openings and closings though, there lead guy just doesn't seem to like us. I'm going to just take care of it myself, it's an expensive service and I am really upset over the simple stuff not being done with any type of professionalism and their workers being rude and uncommunicative . To recap my grievance's , no talk or explanation on why it was so green. In other years it has been perfect, not every year but nothing like this. No 2 minute chat about anything , did not add shock or ask if he could , did not turn on chlorine dispenser, did not tighten the screws properly on the filter or even bother to twist the handles on the basket all the way and did not add any DE. I'm not even sure how much to add but I'll let my boss know I'll be late today while I figure it out .... Hope he doesn't mind. Just very confused and upset with Kings. Just got off the phone with Mike, he stands behind his workers but was completely indifferent to my complaints. Blamed me for filling form out wrong and did zero to address the poor job and bad attitude. It's not worth $250 dollars to half tighten a few screws and throw a few scoops of DE in the general direction of the skimmer. Actually his indifference to my complaints just made it worse. Really bad bad customer service, he blamed it on to many customers lol. Well he has one less one to worry about, no big deal obviously they don't care about their customers.

If you are looking to support a local small business, this isn't the one…read more We called in December 2023 to get on their schedule to open our pool for this Spring, it is now mid June 2024 and we have yet to have our pool be serviced. Last week, my daughter called to see when they were planning on coming, considering it's been so long since we've heard anything. The woman on the phone was extremely rude and nasty. She basically said they service big money customers before anyone else. My daughter then asked if there was any discount to be given considering we're nearly halfway through pool season and the woman laughed and continued to be nasty to her. so even though we have planned extremely ahead, we continue to get bumped down the list. This does not sound like a fair way to treat your customers. At this point, we may have 2 1/2 good months to use our pool. I understand this is a seasonal business and I am sure they are busy, however, how are you supposed to plan more ahead than December for the summer? This is not a way to do business. I will never use this company again and will make sure all of our friends know so they stop using them as well. Extremely disappointed