Refused to replace the SECOND hottub cover that fell apart in less than 6 months. Unbelievableread more

They are always knowledgeable and friendly. They can test your water and let you know exactly what…read moreyour pool needs.

Knowledgeable and helpful- as someone new to owning a pool, I got good advice and was steered to…read morereasonably priced, sturdy equipment that was the right fit for the work of cleaning the pool cover in preparation for their crew's visit to open the pool. Family business; they tell me they always use their own employees, and never subcontract work to others.

I've dealt with many pool companies over the years but Splash Pools was by far my best experience…read more Dave, the owner, and crew went above and beyond my expectations. They were thorough, neat and clean, answered all my questions! Our liner installation was perfect! I couldn't be happier!

Always someone to help, give advice & find what I'm looking for. Good selection and there are…read moreusually good deals on products .

absolutely terrible service. bought a pool liner over the phone for them to call me back 5 minutes…read morelater saying they didn't have it. Then, they proceeded to tell me my liner will be delivered Tuesday and it's now Thursday. Called the greensburg store literally 27 times and not one answer.

They are incredibly helpful!! We recently purchased a hot tub and they have been terrific with…read moregetting us the right chemicals to enjoy our spa that much more. They have great accessories and reasonable prices. We have to say, in the month of March their hours change, but that was not reflective on the web or on yelp. They now have summer hours (April), but keep this in mind depending on when you visit.

well ...I've had my pool since 2018 and I have always had crystal clear water...until last year…read morewhen you changed your chemicals. I cannot get my water clear. I drained it down to 24" and refilled it. was clear for a few days. I have changed my filters many times, vacuumed with robot vac and hand vac. I have tried everything. my water remains cloudy. I have had my water tested a few times and have done whatever I was advised to do but still not clear. Before last year my water was crystal clear even when I first opened it and when I would have my water tested, I would be told it was almost perfect. I followed your instructions to a T. But now!!! I am always happy with the people and service but very frustrated and disappointed with this water issue. I don't like looking at my pool and not seeing the sparkling crystal clear water.

Great place for kids to swim and play! Everyone is so friendly, pool is clean, good prices on food…read moreat concession stand, and very safe with lifeguards on duty. We have a summer membership and it is well worth it!

People were very rude and pool was filled with discussing stuff the people will yell at you for…read moreplaying throw the ball around. My kids said they will never come back here

I had a problem opening my inground pool in May 2025. I called Jeff he responded quickly and fixe…read moremy problem. therefore I hired him and his crew to close my pool. They came, very professional and friendly, they closed it put everything where I wanted it. when they left everything looked great!!! I am now a steady customer! Shout out to Jeff and his crew!!!

I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

I did not get the salesperson's name, but he could not have been more helpful and accommodating in…read moregetting us exactly what we needed at a discount price. All of our deck and patio furniture in recent years came from Pool City and although the price tags are often a bit high, the overall quality and comfort makes it worth the price you pay.