Refused to replace the SECOND hottub cover that fell apart in less than 6 months. Unbelievableread more

They are always knowledgeable and friendly. They can test your water and let you know exactly what…read moreyour pool needs.

I purchased online a kit to convert my bathtub to a step-in tub. The company Clean Cut gave me…read moreBob's name and number. Bob came 70 miles to install the kit but it was not a proper fit for my tub. He arranged to come back a week later to custom build and modify the tub. He also made a small step so that I can easily step into the tub. Bob Chuderewicz is a very kind person and did an awesome job. Instead of being irritated about wasting a trip here, he was unbelievably pleasant. Another big plus. If he gives you an arrival time, he will be there.

Avalon Tub and Tile were contracted by our general contractor to gut and remodel our bathroom. We…read moreran into several major issues with the remodel. As homeowners we were concerned, but Bob took everything in stride and made it all work. The delays were frustrating, but the quality of work was excellent. Only suggestion is to be sure everything is in writing for better communication and understanding of timelines.

Jeff is always thorough, prompt and dependable. He does not try to "upsell" unneeded services.read more

Jeff was very professional and great to work with...found the necessary replacement parts for our…read morehot tub and repaired it quickly even though it was an older model. Since it was a winter repair, he set up a heating unit for the pipes and came back to our property several times to check on things until all parts were received and repairs could be completed. No issues until recent severe storms and the panel stopped working-we called Jeff and he came out the same day and replaced it. Would definitely recommend!!

Horrible building experience. Nothing was explained, when a mistake is made it was my fault and he…read moreeven threatened to stop construction. They use contractors and you never know when they are showing up. I personally know another customer that had the same experience. Auto cover was not the right type and sticks up over pavers causing a hazzard that I have to keep weights on so the cap doesn't blow off. Do not use. You've been warned!

My experiences at the store have been great, and they're helpful and clear as to what services they…read morecan or cannot provide. Scheduling sucks! I left my name and number for service, even checked to see if they had taken down the right number, but no call backs so far! Very disappointed

This is my go-to pool store and has been for many years. They treat you like family and they always…read morehave what you're looking for. Definitely check them out.

I wanted to say THANK YOU to Elise for her guidance in getting our pool clear. The day I was in the…read morestore, a new employee was helping me. He did a great job, but she came behind him to make sure I received the proper chemicals. She knows her stuff & she's a great mentor!! We had a mishap w/ our pool cover before it was time to open the pool & rain water got in. Then it turned into a pond lol. All clear now!!! Thanks again to everyone for their help & suggestions!!!!

Impressive collection of every plant one could want to buy in Pittsburgh! Pricing is ok, used to…read morebe better but inline with other nursery's.

Nice guys working there. They are polite and efficient! I definitely would go back. They carried a…read moreedging cement thats one of the best out there and not everyone has it in stock so we did make the drive from Shadyside to purchase it and when we arrived they had it ready for us i'de say these guys are on top of their game!

Horribly aggressive and dishonest. Unprofessional on every level. BBB could not do much about them…read morebut this type of business is what makes it hard to trust people.

Poor service. Never showed up for the job and never called. It's the second time they did so.read more

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

Thought the personnel and the service was great. Could have used a little bit of confirmation…read moreprior to the service date. Would recommend their service.

Never finished job; never contacted to explain numerous delays; overall communication abhorrentread more

I called the company and they were here as promised in about 3 days. Matt was the gentleman that…read morewas assigned. Matt was VERY personable and professional. It only took him about 1/2 hour to repair my Jacuzzi. It was a pleasure having him here. I would HIGHLY recommend Baker for your next project. It is a family owned and operated business and it was evident that they take a lot of pride in their work and reputation.