I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

I did not get the salesperson's name, but he could not have been more helpful and accommodating in…read moregetting us exactly what we needed at a discount price. All of our deck and patio furniture in recent years came from Pool City and although the price tags are often a bit high, the overall quality and comfort makes it worth the price you pay.

They are incredibly helpful!! We recently purchased a hot tub and they have been terrific with…read moregetting us the right chemicals to enjoy our spa that much more. They have great accessories and reasonable prices. We have to say, in the month of March their hours change, but that was not reflective on the web or on yelp. They now have summer hours (April), but keep this in mind depending on when you visit.

well ...I've had my pool since 2018 and I have always had crystal clear water...until last year…read morewhen you changed your chemicals. I cannot get my water clear. I drained it down to 24" and refilled it. was clear for a few days. I have changed my filters many times, vacuumed with robot vac and hand vac. I have tried everything. my water remains cloudy. I have had my water tested a few times and have done whatever I was advised to do but still not clear. Before last year my water was crystal clear even when I first opened it and when I would have my water tested, I would be told it was almost perfect. I followed your instructions to a T. But now!!! I am always happy with the people and service but very frustrated and disappointed with this water issue. I don't like looking at my pool and not seeing the sparkling crystal clear water.

Fantastic pool, very clean the staff if very welcoming helpful and all around great place to relax…read moreand enjoy life.

One of the nicest public pools in Pittsburgh area. The pool itself and grounds are huge so you…read morenever feel cramped. The snack bar has great food and they play good music. There is a nice park area outside of the pool as well with a pavilion that can be rented for parties for a very reasonable price. $55 for a season pass is an excellent value.

Bill, Ellen, Bruce and the rest of the crew at King Cole Pools are a great bunch of people, they…read morerescued me from a botched and incomplete pool install by Greensburg Pool, they were fair with their price considering they had to repair a lot of what Greensburg Pool did wrong. Would highly recommend and refer for a quality pool install. Michael Matrone. Greensburg, May 25,2013

We purchased a King Cole Pool in 2001. Because of age and significant fading, this spring (2019)…read morewe had the liner replaced by Dan and Devon. From selection, through scheduling and installation, it could not have gone smoother with a nicer set of guys. Many thanks for a job well done!

Great selection of a variety of different products. Very knowledgeable and helpful staff. Store is…read morealways clean and well stocked.

Wasn't acknowledged as I was waiting. Only 1 worker visible and 3 customers at the counterread more

Would not recommend buying from them their installation contractor only did half of the install had…read moreto hire another one to finish the job

After ordering a replacement cover for our hot tub, I was requested to prepay for the cover. I was…read moreinformed that it would take between 3 and 5 weeks to be ready for pickup, as they would order it directly from the brand. When I asked if the delivery could be made directly to my home, rather than their store, they said no. If I wanted delivery it would cost an extra $80.00. I agreed, paid in full, and waited. And waited. And waited. After nearly 4 months of my phone calls asking about the status of the order, with no return of my calls, I asked for my money back. They of course said it may take 2 - 3 weeks for this to be accomplished. Just awful!!!!

Not happy that they close this location. It was close and convenient. was a great place to go to…read morethat wasn't far and get your water tested or get chemicals.

Customer service ?…read more Pool and Spa Outlet Owners " what's that ?