I noticed there are some very unhappy customers so I will preface this by saying I have only worked…read morewith the Warrendale location & they did not build/install my pool. For the services I required they were great. We had several leaks in our vinyl liner and every pool company told us we would have to have a third-party leak detection company come out which was going to charge me $500-$750 just to locate the leaks. Then I'd have to pay the pool company to come out and repair the leaks. However the gentleman that works at the Warrendale location store has a scuba license. He came out and for $200 total he spent over an hour exploring our entire pool and locating five small leaks and repairing them. He is always incredibly helpful whenever we are trying to troubleshoot problems with some of our old equipment. They also installed anchors for our safety cover into our new travertine. It was a difficult install and the guys problem solved and stuck it out to completion. Their price was competitive with other quotes I had received. They also had to install liner lock on another occasion and their guys were prompt in responding to my calls. I called other pool companies who never returned my phone call. My jobs have been small and they still have responded. Again... It could be a location thing. But the Warrendale location has been great

I currently use their valet pool service . They show up randomly even though I requested a day and…read morea heads up regarding time . Yesterday they showed up at four on Friday when we were ready to host a party no heads up just showed up on my property . They were supposed to be here Monday . You can't get a hold of anyone . I've called numerous times without any call back or response . After the cleaning that lasted fifteen minutes or less I checked the pool to see debris and staining and pool levels that were completely off . Will be retracting our payment and reporting to BBB. Left several messages after and of course no response . The pool cleaning is a complete waste nor are they properly checking pool levels . I've had to go get the water tested at alpine pools and have them correct . Will be taking this matter to BBB !!!

She was 5 hours late from our scheduled time to open our pool. She never called or answered our…read morecalls to see if she was still coming. When she finally showed up she didn't apologize and seemed very put out when we asked why she didn't let us know that she was still coming. Not very good customer service. We will not use her again.

From the owner: Pool Girl is a full service pool company for residential and commercial pools and spas. Pool Girl…read moreuses photometric water testing. All chemical adjustments are made at the time of service. Test results are emailed directly to the client and saved for future analysis and/or warranty work. Pool Girl is a Hayward Authorized Service Center and honors all available warranties for all pool components, regardless of the manufacturer. Pool Girl is: *Certified Pool Operator, NSPF *Certified Pool & Spa Technician, ATI *Licensed Home Improvement Contractor, PA *Licensed Commercial Pesticide Applicator, PA *Licensed Bathing Place Manager, Allegheny County, PA *Member of the Association of Pool & Spa Professionals *Member of the Better Business Bureau *Act 33 & 34 clearances Pool Girl offers service from open to close and everything in between. If you're looking to add automation, update your pool surface, get a new winter cover, or simply enjoy the pool you have for your family, friends & clients.

Horrible building experience. Nothing was explained, when a mistake is made it was my fault and he…read moreeven threatened to stop construction. They use contractors and you never know when they are showing up. I personally know another customer that had the same experience. Auto cover was not the right type and sticks up over pavers causing a hazzard that I have to keep weights on so the cap doesn't blow off. Do not use. You've been warned!

My experiences at the store have been great, and they're helpful and clear as to what services they…read morecan or cannot provide. Scheduling sucks! I left my name and number for service, even checked to see if they had taken down the right number, but no call backs so far! Very disappointed

I walked in a few minutes before closing and they were so nice to take the time to test my water on…read morethe spot! They told me what to do to fix my green water and they were right! Went from green to clean in less than 12 hours! Great customer service!

Staff was very friendly and helpful. They were able to recommend several products to fix my pool…read moreissues.