Nate was very quick to respond to my request for help with my hot tub. He was more than fair with…read morethe estimated cost and time to get the right parts. He went out of his way to ensure all was ok. Very knowledgeable and professional. My only complaint.... He stepped on my plants. But hey, I have plants everywhere and he has big boots.

One star because he seemed like a nice guy but if you want someone who doesn't show up on time,…read moretakes your money to diagnose your problem and not come or call back then Nate's your man. If you want someone who will actually take your money and fix your problem I suggest you keep looking

Alpine will put you in the swim of the season. They do what they say they will do in a timely and…read moreprofessional manner.

First off the inside sales people are very helpful.Their prices are a little higher than the…read moreinternet stores but the real problem here is the service department and not all the workers just one in particular who took our money and kept it without turning it over to the store. Don't know how they did it I just know we got a $1400 circuit board put in and me being the honest guy that I am told them they could just mail the rec out to us.Bad move on my part cause according to them it was never replaced by them and they have no record of them putting one in.Well there is much more that happened and I just wanted everyone to know about them

Pool Mart in Cheswick Pa is the best. Bought our pool there more than 20 years ago and everything…read morewe ever needed. The basic philosophy on keeping a clear clean pool works and you don't need to use all those additives kept it that way and saved us money. Repairs are done right and quickly. You might save a few dollars buying online. You won't get any customer service. Truly a great local business!!

From the owner: Your all-in-one location for pool services in Pittsburgh is Pool Mart. Everything you need to…read moremaintain and care for your pool/spa is here. We have a convenient location in Cheswick, just a quarter mile from the PA turnpike exit, which features a 5,000 square foot showroom of pools, spas and accessories. Not only that, but we offer on location pool services as well, so we can come to you. See our list of areas served, and if you need an appointment, just give us a call.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

Thought the personnel and the service was great. Could have used a little bit of confirmation…read moreprior to the service date. Would recommend their service.

Worst pool I ever had and worst installation ever!!! Bought in 2021 and have to buy new pool this…read moreyear 2025. Not just liner but whole pool. Liner had a leak and rusted through the pool wall Our previous pool from pool city lasted from 2002 until 2021 when we decided to down size or that pool city pool would still be here. NEVER BUY ANYTHING FROM PARADISE POOLS!!!!!!!!

My husband and I took my Dad to the Home & Garden show specifically to purchase a new hot tub…read morebecause his old one broke. As soon as we walked in, Paradise Pool & Spa was to our left. We started looking at the hot tubs, and I approached a salesperson because there were no prices listed. I informed him that my Dad was looking to buy a new hot tub, and before I could even finish what I was saying, he was extremely rude and said, "Well get your Dad down here and then we can talk prices." Apparently he didn't realize that my Dad was standing right behind me. I couldn't even believe that he was that rude. I then went up to another salesperson asking for the price of a specific hot tub, and he asked me why I wanted to know, and I said to him, "Because my Dad is interested in it." At that point, we walked away." We ended up purchasing from Valley Pool and Spa who had all of the prices clearly listed, and they were incredibly nice and professional. I wouldn't recommend Paradise Pool and Spa to anyone.

I had water for in ground pool tested. I was sold 25 lb alkalinity and 2 large buckets of calcium…read morehardness. Direction said put in half then test. After 15 lb alkalinity new test strips bought at that time showed all chemicals in range or slightly higher. I am not sure if I need to use hardness or not

Everything from getting info on all the pools, to picking out one, paying for it, arrangements for…read moredelivery. Everyone has been so nice and helpful.

Horrible building experience. Nothing was explained, when a mistake is made it was my fault and he…read moreeven threatened to stop construction. They use contractors and you never know when they are showing up. I personally know another customer that had the same experience. Auto cover was not the right type and sticks up over pavers causing a hazzard that I have to keep weights on so the cap doesn't blow off. Do not use. You've been warned!

My experiences at the store have been great, and they're helpful and clear as to what services they…read morecan or cannot provide. Scheduling sucks! I left my name and number for service, even checked to see if they had taken down the right number, but no call backs so far! Very disappointed

I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

I did not get the salesperson's name, but he could not have been more helpful and accommodating in…read moregetting us exactly what we needed at a discount price. All of our deck and patio furniture in recent years came from Pool City and although the price tags are often a bit high, the overall quality and comfort makes it worth the price you pay.