Two summers ago, Alpine Pools Cranberry, removed an old pool and installed a new pool for us. They…read morenot only did excellent work, but they even coordinated the electrician, concrete company and fence installer. They went above and beyond. Since then, they have done two closings and one opening, all well done and the week I scheduled. Although, I do schedule early so I am not on a wait list. I will continue to use their services.

Had a very bad customer experience with being overcharged, double charged, poor communication and…read morebad customer service. If you have a problem, they will leave you hanging. I spoke with Mike, the GM or owner, and he is all about lip service, no follow through. Not the sharpest tool in the shed either. He gets stumped with the easiest questions. There are many other options in the burgh to consider before getting beaten up by this group.

Pool opening a complete disaster this year. Spent less than 10 minutes at the house and it really…read moreshows. The pool was as green as a pond from the winter. kings did the closing , I did find a hole in the cover but is seems like the water was not treated in any way... hmmm ... I guess a dumb guy like me expects some water treatment for over $300 in fees. The opening ... I left , shock , chlorine and DE earth for the filter. I go to work and my wife calls asking how she should add the shock. My pool is green, the shock is sitting on the deck and I am paying you to open my pool, can you at least ask my wife if you can add it ? Or better yet, just add it, I clearly left it for that purpose. When I arrived home, I saw the pump trickling water and zero flow coming out of the jet. I thought maybe the algae had backed up the filter already so I primed the pump and that helped a little but it was still not filling all the way up. I reached down and tested the handles on the basket and they were barely tightened !!! Give me a break. I tightened them and that solved the issue for a while. I came back an hour later and the pressure was spinning way to high , no flow from jet and now water dripping all out the top of the filter, screws not tightened there properly either. Since the pressure is increasing so quickly I am pretty sure the DE was not added or added improperly. Lastly, he did hook up my chlorine distributor and he even filled it with tabs that I left but he left it in the off position. Today I am left with the task of learning how to do this myself. I left a bag of DE and it looks untouched. The screws are not tightened properly. The pressure rises as you watch, leave for vacation on Thursday. We also bought a new liner from them last year. There lead worker is not a nice person at all but they did a good job. Did not win us any points on openings and closings though, there lead guy just doesn't seem to like us. I'm going to just take care of it myself, it's an expensive service and I am really upset over the simple stuff not being done with any type of professionalism and their workers being rude and uncommunicative . To recap my grievance's , no talk or explanation on why it was so green. In other years it has been perfect, not every year but nothing like this. No 2 minute chat about anything , did not add shock or ask if he could , did not turn on chlorine dispenser, did not tighten the screws properly on the filter or even bother to twist the handles on the basket all the way and did not add any DE. I'm not even sure how much to add but I'll let my boss know I'll be late today while I figure it out .... Hope he doesn't mind. Just very confused and upset with Kings. Just got off the phone with Mike, he stands behind his workers but was completely indifferent to my complaints. Blamed me for filling form out wrong and did zero to address the poor job and bad attitude. It's not worth $250 dollars to half tighten a few screws and throw a few scoops of DE in the general direction of the skimmer. Actually his indifference to my complaints just made it worse. Really bad bad customer service, he blamed it on to many customers lol. Well he has one less one to worry about, no big deal obviously they don't care about their customers.

If you are looking to support a local small business, this isn't the one…read more We called in December 2023 to get on their schedule to open our pool for this Spring, it is now mid June 2024 and we have yet to have our pool be serviced. Last week, my daughter called to see when they were planning on coming, considering it's been so long since we've heard anything. The woman on the phone was extremely rude and nasty. She basically said they service big money customers before anyone else. My daughter then asked if there was any discount to be given considering we're nearly halfway through pool season and the woman laughed and continued to be nasty to her. so even though we have planned extremely ahead, we continue to get bumped down the list. This does not sound like a fair way to treat your customers. At this point, we may have 2 1/2 good months to use our pool. I understand this is a seasonal business and I am sure they are busy, however, how are you supposed to plan more ahead than December for the summer? This is not a way to do business. I will never use this company again and will make sure all of our friends know so they stop using them as well. Extremely disappointed

I made a call to Iovinas for a replacement part and the people who sold me the tub had suggested it…read morewas discontinued and said we would need to rep limb the hot tub. I call Maria and she said to send a photo of the broken part and in minutes she had a replacement in a different color - but saved the day. She shipped and I had it in two days! Perfect service. Also- years ago I was remodeling a bathroom and the tub was delivered from another company and installed. We kept some plastic covering on the outside so it would not get "dinged" during carrying it and installing it. So after it was completely in we removed it only to find a 2" gash in the side. I was so sad because it was too late and I thought the person we bought it from would just say we did it- I thought I would just live with it. Iovino's came out and repair it and you can't tell there was ever a problem. That's TWO times they saved the day! Both times customer service was outstanding!

We will NEVER use Iovino's again! This was an overall nightmare, and the service was absolutely…read moreterrible. It took over two months and THREE different service visits which accumulated to $600 to fix a leak! We could have put this into buying a brand new unit for goodness sake. Their billing process also had inaccuracies which we finally noticed and questioned.. then we got no answer, and they went ahead and charged our credit card without authorization! We are now having to go through our bank to dispute the charges as they were fraudulent. Just a quick word of advice - go anywhere but here unless you want a drawn out, over priced, lengthy experience...

Knowledgeable and helpful- as someone new to owning a pool, I got good advice and was steered to…read morereasonably priced, sturdy equipment that was the right fit for the work of cleaning the pool cover in preparation for their crew's visit to open the pool. Family business; they tell me they always use their own employees, and never subcontract work to others.

They are incredibly helpful!! We recently purchased a hot tub and they have been terrific with…read moregetting us the right chemicals to enjoy our spa that much more. They have great accessories and reasonable prices. We have to say, in the month of March their hours change, but that was not reflective on the web or on yelp. They now have summer hours (April), but keep this in mind depending on when you visit.

well ...I've had my pool since 2018 and I have always had crystal clear water...until last year…read morewhen you changed your chemicals. I cannot get my water clear. I drained it down to 24" and refilled it. was clear for a few days. I have changed my filters many times, vacuumed with robot vac and hand vac. I have tried everything. my water remains cloudy. I have had my water tested a few times and have done whatever I was advised to do but still not clear. Before last year my water was crystal clear even when I first opened it and when I would have my water tested, I would be told it was almost perfect. I followed your instructions to a T. But now!!! I am always happy with the people and service but very frustrated and disappointed with this water issue. I don't like looking at my pool and not seeing the sparkling crystal clear water.

I had a problem opening my inground pool in May 2025. I called Jeff he responded quickly and fixe…read moremy problem. therefore I hired him and his crew to close my pool. They came, very professional and friendly, they closed it put everything where I wanted it. when they left everything looked great!!! I am now a steady customer! Shout out to Jeff and his crew!!!

I have never had an issue with the service or supplies we purchased at Valley Pools in Monroeville…read more We have always had friendly helpful service for years. I highly recommend this location for all your pool needs. We continue to support this store location.

We bought a pool and a plug and play hot tub this year. Everyone is so helpful and takes time with…read more you. Everyone is so nice and helpful. B&T installers the guys are great and do great work. And always would explain everything I asked. The delivery guys was also good. I highly recommend them.