They are incredibly helpful!! We recently purchased a hot tub and they have been terrific with…read moregetting us the right chemicals to enjoy our spa that much more. They have great accessories and reasonable prices. We have to say, in the month of March their hours change, but that was not reflective on the web or on yelp. They now have summer hours (April), but keep this in mind depending on when you visit.

Great price on pool shock. Friendly customer service. Chances to win free prizes. Will go back!read more

Great people and 5 star service. Especially Erika. They closed my pool last winter and opened my…read morepool this year. The pool has never been this clean after opening. Kudos. Erika (hope I'm spelling that correctly) took care of getting me discounts I would have qualified for had I purchased my supplies a week later than I did due to a sale. She took the time to return and redo the purchase so I qualified. This certainly will make my wife happy and as the saying goes; happy wife, happy life Thanks Bob

Always someone to help, give advice & find what I'm looking for. Good selection and there are…read moreusually good deals on products .

Very helpful and knowledgeable employees…read more Knew exactly what we were looking for. Showed us options. Ends up merchandise was on sale.

Refused to replace the SECOND hottub cover that fell apart in less than 6 months. Unbelievableread more

Wide selection with excellent and professional service. Value was there since they had what I…read moreneeded and no one else did.

Buying a pool has become one of the worst experiences I have ever dealt with. ZERO customer service…read morefrom the company they use to install pools, we were no-call, no-show multiple times & they do not work weekends. So if it lightly rains all week and they miss your appointment & then it's sunny all weekend, don't expect them to come install your pool. You are added back to the list, you don't even get a text about your next appointment for about a week or sometimes even 2 weeks. And THEN you have another week or 2 wait for them to come install (or not??!!). Our install ended up being pushed back over a month. I can understand the weather makes things difficult but their non existent customer service really makes the whole thing even more frustrating. Once we FINALLY got our pool put up, we realized the installer carved words into the siding of our pool. Not to mention the liner has creases all throughout the bottom, and the pool bottom is not level. You can clearly see the water level is different around the edges of the pool. They sent someone out to replace the carved pieces (after denying that anyone from their company would ever do such a thing). At this point my husband wanted to take the pool back & demand our 11k back! We had been delivered JUNK and it was installed by JUNK installers. Speaking of - once we messed with everything for a week straight we FINALLY got some of the steady leaks to stop or at least slow to a drip, we then realized that they did not hook the salt cell up after the heater, it was installed before. Fine. We pay them again to come out & hook it up in the proper order. 4 weeks later the hoses blow off the salt cell & we loose the water level clear down to the return hose level. Mind you, different hoses have blown off 3 separate times now. So every single hose they have hooked up has blown off of the pump or pool itself, causing us to lose large amounts of water multiple times. This install company has been a huge joke, and the best that Valley Pool can do is say Oh sorry, we have had some issues with them this year. Your pool will stop dripping eventually & work itself out. CAN SOMEONE DIRECT ME TO A POOL COMPANY THAT DOESNT SELL JUNKY PARTS? So I can purchase new hoses & clamps that actually fit & do their job? I have refused to give Valley Pool any more of my money, we have been stopping in Pool City & Alpine for shock & chemicals & will continue to do so in the future. This has been an absolute nightmare of an experience. A VERY EXPENSIVE EXPERIENCE.

Our pool cover fell in, during the "off season"...it looked like a lake in April. I didn't think…read morethere was any chance of us opening up the pool in June, let alone mid May. The staff at Alpine Pools, in Bethel Park, recommended the exact chemicals needed, recommended the correct time to let the chemicals work and most importantly, recommended when it would be safe to use. ALL of the "in store" staff has been understanding, helpful and informative. One employee that went "above and beyond" was Kloe. She followed up with phone calls and made sure we were satisfied with our service and the status of our pool. Now, the kids are swimming, pool is ready for the Memorial Day weekend and all is good with the pool. Thank you again, Dan and family, staff and Kloe

In Spring of 2025 we had moved into our new home in Cranberry. Knowing very little about pools and…read morewhat was needed we asked Alpine Pools to "open" our pool. The water was low and so much algae that the green water looked like slime. The guy from Alpine pools came, tinkered a bit then left and sent a bill. They basically drained the antifreeze, primed the pump and heft. We were so naive as to to think they would "open" the pool. You know, clear up three Water, or empty pool and get new water. But instead they. Just took advantage of new people leaving us a real nightmare of algae. No I would not. Actually could nit recommend anybody who would take advantage of customers,

I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

I did not get the salesperson's name, but he could not have been more helpful and accommodating in…read moregetting us exactly what we needed at a discount price. All of our deck and patio furniture in recent years came from Pool City and although the price tags are often a bit high, the overall quality and comfort makes it worth the price you pay.

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

I had a problem opening my inground pool in May 2025. I called Jeff he responded quickly and fixe…read moremy problem. therefore I hired him and his crew to close my pool. They came, very professional and friendly, they closed it put everything where I wanted it. when they left everything looked great!!! I am now a steady customer! Shout out to Jeff and his crew!!!