Excellent place - friendly people - fair prices…read more Call or look at their website to check times they are open. Time in Yelp is wrong. We have been coming here for years. While I did not purchase my pool here - I buy all my chemicals here and get my water tested to make sure everything is good and folks are safe swimming. They Sell pools and accessories ( which I typically have to check out each time I go) Definitely recommend!

From the owner: We offer pool servicesread more

I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

I did not get the salesperson's name, but he could not have been more helpful and accommodating in…read moregetting us exactly what we needed at a discount price. All of our deck and patio furniture in recent years came from Pool City and although the price tags are often a bit high, the overall quality and comfort makes it worth the price you pay.

If you have a pool or hot tub, save his contact info for when you need it…read more We have a hot tub and Phil was SuperMan when it came to diagnosing & fixing my problem. The hot tub just stopped working- NO lights, NO heat, NO bubbles... Phil came by and after a very tricky diagnosis... IT'S ALIVE...! My Hot Tub was fully functional once again. If I have any future issues- I'm calling Phil.

I took a huge gamble in building my own hot tub, poured cement. I got it poured, tiled and plumbed…read moreand it worked for a few minutes and shut down. Phil diagnosed the problem and not only fixed it, when we sprung a leak, he didn't tell me to get the guys who caused it to fix it, he fixed it himself! He worked 6.5 hrs straight, fixing one problem after another until it worked, finishing at 9:30 at night. I was blown away - tremendous expertise and a work ethic second to none! I can not say enough good things about Phil!

Not happy that they close this location. It was close and convenient. was a great place to go to…read morethat wasn't far and get your water tested or get chemicals.

Customer service ?…read more Pool and Spa Outlet Owners " what's that ?

Oh what can I say about this place. I went here based on word of mouth. My coworker informed me of…read moreanother employee who had this as his side business. I decided to give my business to his company. I made my down payment and they said up to 3 weeks. Week 4 rolled around and I had to start calling. Run around. Then week 5 I said I was going to be out of town on vacation. The assured me it would be done. I informed them that I would have someone pay them in my absence. Guess what I came home and still no pool. Then I completely lost it. The next day after returning home they arrived here at 7 am. Installed the pool. They put it in quickly and made some mistakes. 3 years later my pool is ruined because of the installation. It leaks and now the outside has rust marks. I recently paid $700 for liner and installation. Think twice about who you're dealing with here.

Awful experience last week. I have seen her do this to other customers as well. Her being the…read moreowner. I went in to have my water tested, as I have done many times. After the test was done the lady started to do some work on the computer, thought she was going to print the report like usually. Instead, she told me she could not help me because I am not buying my chemicals from them. Apparently, she looked up my account. Guess she did not look at last season, and the last purchases in September for the pool closing kit. She told me this after dumping out my water sample, so I could not go to another place for a water test. I had a bunch of chemicals that I had purchased from them last summer, so I did not need to buy any this summer. She had me tell her what I had at home before she would tell me what I needed. I knew I had some high chlorine and was cutting back on it, I had to ask multiple times for the chlorine level. Turns out the chlorine level was low, which could have led to other problems, but no, she did not volunteer that information. I had a bunch of extra chemicals because I think they try to over sell you chemicals. When they have been closed, I have had to go to other pool places to get my water tested and they usually reply my water is OK, so I don't need to add chemical. I have been going to the Pool and Spa place for 12 years, ever since we moved to Bethel Park. I have bought pumps, filters, parts, a pool liner, and all my chemicals from them. I have had a couple of minor annoyances, like when they put a hole in the new pool liner they were installing and simply put a patch on it, so my 'new' liner came with a hole. Should you really treat a customer of 12 years in an awful and spiteful manner?

well ...I've had my pool since 2018 and I have always had crystal clear water...until last year…read morewhen you changed your chemicals. I cannot get my water clear. I drained it down to 24" and refilled it. was clear for a few days. I have changed my filters many times, vacuumed with robot vac and hand vac. I have tried everything. my water remains cloudy. I have had my water tested a few times and have done whatever I was advised to do but still not clear. Before last year my water was crystal clear even when I first opened it and when I would have my water tested, I would be told it was almost perfect. I followed your instructions to a T. But now!!! I am always happy with the people and service but very frustrated and disappointed with this water issue. I don't like looking at my pool and not seeing the sparkling crystal clear water.

Great price on pool shock. Friendly customer service. Chances to win free prizes. Will go back!read more

The staff at Valley Pool & Spa in Washington PA are very knowledgeable & helpful with advice on…read moregetting our Hot Tub water where it should be, they are always willing to listen when we have concerns. We have never been rushed out the door. I would definitely recommend them to my friends.

Wasn't acknowledged as I was waiting. Only 1 worker visible and 3 customers at the counterread more