Alpine will put you in the swim of the season. They do what they say they will do in a timely and…read moreprofessional manner.

First off the inside sales people are very helpful.Their prices are a little higher than the…read moreinternet stores but the real problem here is the service department and not all the workers just one in particular who took our money and kept it without turning it over to the store. Don't know how they did it I just know we got a $1400 circuit board put in and me being the honest guy that I am told them they could just mail the rec out to us.Bad move on my part cause according to them it was never replaced by them and they have no record of them putting one in.Well there is much more that happened and I just wanted everyone to know about them

well ...I've had my pool since 2018 and I have always had crystal clear water...until last year…read morewhen you changed your chemicals. I cannot get my water clear. I drained it down to 24" and refilled it. was clear for a few days. I have changed my filters many times, vacuumed with robot vac and hand vac. I have tried everything. my water remains cloudy. I have had my water tested a few times and have done whatever I was advised to do but still not clear. Before last year my water was crystal clear even when I first opened it and when I would have my water tested, I would be told it was almost perfect. I followed your instructions to a T. But now!!! I am always happy with the people and service but very frustrated and disappointed with this water issue. I don't like looking at my pool and not seeing the sparkling crystal clear water.

Great price on pool shock. Friendly customer service. Chances to win free prizes. Will go back!read more

We bought a pool and a plug and play hot tub this year. Everyone is so helpful and takes time with…read more you. Everyone is so nice and helpful. B&T installers the guys are great and do great work. And always would explain everything I asked. The delivery guys was also good. I highly recommend them.

Nothing but problems. I purchased a hot tub and natural gas heater. They both came with no…read moreinstructions as to how to connect the gas heater and disconnect the built in electric heater. The dealer's advice was to "Hire a plumber". My fully certified plumber has no idea how to do it. Many text messages have been exchanged.... including with "Platinum Spas" which is the manufacturer. Their last message was that they "do not recommend the use of a gas heater". It makes one wonder why they sold it to me in the first place. Now I read the complaints from other customers and am definitely experiencing buyer's remorse.

Been since spring of 2018 and after spending OVER $1000.00 my hot tub still does not work. I made…read morethe mistake of calling them in the first place.

Ordered and paid for hot tub cover over 7 weeks ago still waiting . Have been lied to repeatedly…read moreabout delivery and installation. Worst customer service I've ever seen. No one calls back and they make you pay in full when you order. By next week will be at magistrate.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

Thought the personnel and the service was great. Could have used a little bit of confirmation…read moreprior to the service date. Would recommend their service.

I had water for in ground pool tested. I was sold 25 lb alkalinity and 2 large buckets of calcium…read morehardness. Direction said put in half then test. After 15 lb alkalinity new test strips bought at that time showed all chemicals in range or slightly higher. I am not sure if I need to use hardness or not

Everything from getting info on all the pools, to picking out one, paying for it, arrangements for…read moredelivery. Everyone has been so nice and helpful.

Looked at 4 places. Found them to be the most knowledgeable and best priced in town. Ended up…read morebuying a hot tub, a little outdoor kitchen, and a ceramic smoker. All made in the USA which was important to me. Delivery guys did a great job too. They really went the extra mile. Being out there in the snow is the best!

ZERO MUST READ! Would you want to purchase anything from them? I have been dealing with Hot Tub…read moreFactory Outlet for 2 years, 7 months (May 2021 to Dec. 2023). I signed a contract for a special order 8' x 8' Harmony Hot Tub & was told I had to pay in full before delivery in Oct. 2021. To sway my decision, the salesman promised me an electronic power lift due to my disability that later changed to a regular lift that I'm unable to use; he offered an extended warranty that was later denied; he told me they would have a crane install the new & remove my old hot tub & on Aug. 2022 I was told it was my responsibility. (Even though the whole time the salesman was setting the whole thing up!). I requested a copy of the contract from the owner & compared it with the original contract I signed. I found many inconsistencies & it was apparent to me that the copy the owner gave me had been altered. The changes made: the price of the hot tub amount was increased by approx. $4,300 (which meant I paid more than I really did); the sales tax was originally included in the price & was conveniently added to the new contract; the hot tub details were changed or omitted to suit them; the payments I made were listed differently; my personal information was incorrect & my SIGNATURE didn't match! The salesman told me that my hot tub came in on Oct 6, 2021 & he set up 5 deliveries from Oct. to Dec. 2021. He left me hanging (often no call/no shows) and, with each non-delivery came unbelievable excuses! Yet, in Dec. 2021, the owner called to tell me MY HOT TUB JUST CAME IN but that it was the wrong one. When questioning that it just came in, he told me he schedules deliveries and knew nothing about the other attempts. He offered me one off the showroom floor which I refused because I wanted the one I ordered and paid for. What was the salesman trying to deliver? And why, in October, did the salesman at first said they only take cash and later changed his mind. The owner claimed he reordered me a new hot tub and it would be in 9 weeks, then it was changed to April 2022. More excuses & he finally delivered in Sept. 2022. The hot tub he brought & installed was damaged beyond repair & inoperable, there was excessive damage to the exterior, a large scratch in the acrylic, a hole in the cover, AND a 21" CRACK in the interior of the hot tub (that someone apparently tried to fix because it was sanded & dull). SEE PICS!!! The owner promised me an upgraded computer system, to include an electric power lifter, to send a repairman to fix it until the new one came in and to repair my yard that he destroyed with his truck. None of these things happened! He couldn't even provide an owner's manual or a copy of the warranty! At no time was I given proof that a new one had even been ordered and he stuck me with an inoperable piece of junk! I requested many times for a refund & they refused because I'm too picky. I never heard from them again & the hot tub still sits. From Oct. 2022 to present, I filed a complaint with the Attorney General's Office which was dismissed one month later because the owner told him he was going to order a new one (without proof)?? I filed a report with the state & local police who couldn't take legal action! A Magistrate's hearing was held & judgment was in my favor for a full refund but I was told I had to collect the money! I put a lien on the business at the Court House. It wasn't until I filed a Writ of Execution for the Allegheny Sheriff's Office to serve them that I was fully compensated! It was with much persistence, educating myself, emails, hundreds of calls (often times unanswered) & more money, that I FINALLY got results. I'm sure they thought I was going to go away! I've heard many complaints & it was brought to my attention that this is NOT the first time they have been served. Speak up! My hope is to prevent this from ever happening to anyone else! IT'S A SHAME A CONSUMER DOESN'T KNOW WHERE TO TURN WHEN SOMETHING LIKE THIS HAPPENS! You shouldn't feel like you are alone! I hope this was helpful!

Amazing service, friendly and knowledgeable about all aspects of the pool and spa and all the…read moresupplies that go with it. We have been with swimming pool discounters for over 10 years and never been more satisified. We go out of our way to get our supplies from Dale. He always finds a way to give us a sale on just about everything we need. Thankyou!

I bought a pool and put and they stored in. The installers installed the wrong pool. When I went…read moreback to complain. The answer I received was that I got a better pool and the pool that I originally ordered was discontinued. I assumed that they sold my pool and rigged together a pool. I ordered a grey pool to match my landscape, but the pool they replaced is beige not grey!

Horrible experience. NEVER, EVER shop at this nursery!!!!! Their product is poor quality and…read moreoverpriced. I spent thousands of dollars on shrubs and trees and 90% of them didn't make it through the summer. They clearly knew the product was bad because they provided full refund but even the replacement plants are not in good shape. Mike is the person you deal with for issues with plants and he couldn't be more nasty. He even admitted to me they knowingly sold me hundreds of dollars of trees two days before they announced a 50% off everything sale and said wouldn't you do the same in your line of work. My boyfriend went in and the man he worked with was also miserable and nasty. I will add when I was waiting to check out there was a man in front of me returning everything he had purchased within a few days ago so there is a pattern here...I recommend Michael Brothers- lower prices, kinder staff and BETTER QUALITY!! DO NOT SHOP AT PLUMLINE!!!

Ordered soil and a large landscaping rock to be delivered. The driver was fantastic- placed the…read morerock exactly where I wanted it and was able to dump the soil exactly where I needed it behind my house! Very pleased.