Not a good first time experience... "The Family You Can Count On" ?
Not very much. "family" that breaks the basic tenets of doing good business. Questionable ethics. Charged $150 for a "looksee"?! of a nonworking treadmill without crediting any portion thereof to a repair. That's steep and not standard for any company operating with integrity.
Double charging then to come out again for a fix. Matt does not follow up as promised. No callback, no comeback, though he promised to do both. Scott was rude and condescending, repeating himself on the phone. Those are Baker boys not caring for customers.
Instead of bragging about sports teams they service, perhaps offering good service to new residential customers would be more impressive and ensure referrals.
They will tell you anything - it might not be true. Like the final agreed upon price, which I had to pay a hefty deposit for (because they don't trust a customer?).... then after Kevin finally came and fixed the treadmill, the price had suddenly changed. UNACCEPTABLE!
I called right away to complain. Heather said she'd made a mistake.
Meaning that Baker Sales and Service, "the family you can count on", hoped I wouldn't notice the "mistake", or remember the agreed upon price, and just pay extra. A lot extra. Sorry. No. That's not being honest.
Nor was it honest to tell me that Matt is the "only one who services pools" and that's why he didn't return to do what he said he would do.
Everyone I talked to just made things (and prices) up as they went along. It cost me nearly as much to fix the treadmill as to buy it new, over $450 for the fix.
Oh and one more big lie --- after the "looksee" and that high cost for virtually nothing , I called the treadmill company (Johnson Fitness) regarding warranty coverage and parts needed. I spoke to Taylor on May 21, 2020.
The next day, Baker told me they could not reach the company yet because Johnson was closed due to the pandemic. I chose not to mention that I had already called and spoken to them the day before, in order to avoid confrontation.
The pandemic did stall the fix for a long while and I do not fault Baker for that delay, only for misrepresenting most everything they said to me.
Maybe they misrepresent and overcharge sports teams too. Leagues have loads of money and bragging about servicing them is meaningless if a company doesn't do what they say they are going to do for the price they promise. I had to pay extra in the end.
Look elsewhere if you want an integrity based company who won't lie to you and won't try to sneak in higher charges at the end, and who won't charge ridiculous double fees for light travel.
L. Nelson
(PS: Baker dismisses negative reviews --- and buries them... another hallmark of a company that lacks integrity. I wish I'd seen all the similar unhappy complaints saying the same things I've said before I called them. Shame on you, Baker.) read more