Review Score = -10 stars, makes you give 1 star to post.
I caution you not to trust this company. This company, which is being generous, as there appears to be two individuals that run it, does not follow through on their commitments. They were to complete a job in Fall 2015 after they closed my pool but they were silent. When I reached out to them they said they couldn't do it. The main individual sent me several texts indicating that he would open my pool at a certain date. He claims that he didn't remember. I also sent him many emails, but he claims they were not sent to him as the time stamp was the same. I actually have several emails with the same time stamp, different days. Guess people cannot check their emails and send mail at the same time. There were questionable charges for cleanings made last season as there was dirt in my pool and he supposedly had left my home minutes earlier. I overlooked that as I figured no one was perfect. Be forewarned before you use any of his services as he has demonstrated less than appropriate business like behaviors. Don't let your children be upset when they have graduation parties that were to include late night swimming or other children to have pool parties scheduled because you took an individual at his word. I had the task of calling families up today to explain that this company did not fulfill their verbal contract. Thankfully I have everything that I ever send for anyone, whether it be text or email. I warn you that Pro Pools does not have a problem with breaking verbal agreements. It truly is sad as I thought BJ was different. If there's one thing that you walk away with from this review being aware of....let it be this....this company is only to be trusted if you pay them after services are rendered as they WILL breach contracts and have a back up plan. It saddens me that I didn't have one. The Army taught me to trust people until they prove to you that they cannot be trusted. This company has proven it several times today. Too bad I cannot attach screen shots of communication. You may want to check BBB. read more