I'm glad I waited to write this review as I initially was going to give Gateway Eye Associates a…read morefive star review for their exceptional customer service. However, after receiving my glasses, I had to dock a star. What to expect of your eye exam and picking out your glasses is exceptional service and great attention to detail. The girls are so incredibly friendly and very happy to work there. The doctor was so real and down to earth, which I don't see that trait in many doctors these days. When picking out your frames, they are very honest and will tell you what looks good and what doesn't work. I loved that level of honesty and I found a pair that I thought would be the best pair of glasses I've ever gotten in my life. They not only fit great, but they also looked great. When I received my glasses, they didn't seem to fit the same way as when I originally tried them on. Bummer! When bringing them back for adjustments, it was then that the technicians gave me the reasons for why they didn't fit anymore and suddenly, they weren't as honest and friendly. Mind you, the same girl that helped me pick my frames also adjusted them when I came back. I almost sensed a level of "why did you pick these frames" attitude from her and that was frustrating, considering she was the one who sold me on them. Overall, I will probably come back, as the frame selection was decent with some nice, high-end, name brands.

Gave me wrong Rx, used to buy glasses elsewhere that I now can't use due to it not being the…read morecorrect Rx. Error acknowledged but NO apology from the Dr.. No less than FOUR times during my eye exam, I CLEARLY stated that I use the classes for computer glasses (computer length). At NO point did I say distance, and I never wore bifocals. 4 times! There was no chance of mistake, and yet the prescription they handed was NOT for computer glasses, NOT for single vision, bifocals for distance - was that Rx even mine????? The glasses I like are from somewhere else ($80 vs. their $600 after insurance and I like the $80 ones better which they don't carry. The online place I purchased requires you to give them a correct Rx, and if you do not, no refunds. So guess what - I am out that money with a pair of glasses I can't see out of at ALL! Add to that the time it took to get the glasses only to be wrong, and then time until they could get me back in. Then I had to take MORE time off work for the visit. The Dr. saw HIS error right away and worked with me to get the correct script, listened to me state what he had done wrong and that I clearly stated computer glasses, and at NO POINT was I offered an apology. NO APOLOGY! So unprofessional. Of course they won't cover the money I lost because of HIS error - I may not be so furious had he just apologized for the mistake that he did admit was his. Maybe I have the right script now, after taking off work AGAIN to have to go in? I won't know until I get new glasses, and I am not risking it with the online other provider until I can feel confident that I was given the correct medical info / script - at this point I DO NOT trust what I have been given. I picked a pair at Gateway / Eyetique, grabbing a cheap and ugly pair that my insurance will cover. I had to do this for one specific purpose: I am left without confidence that my medical provider gave me correct care / correct prescription . I rely on medical professionals to be correct, and again .... 4 times! 4 times I said "I need these to be computer glasses". He pointed at his error and did not apologize. So now I have to wait 2 weeks for the ugly pair to come in from them before I can trust that the Rx is actually correct now. Then it will be another few weeks after I order the glasses I actually want elsewhere. I would say "I'm not mad, I'm just disappointed", but that isn't true. I am very angry, and very disappointed on many levels. Paying attention to your client when he clearly states "computer glasses" no less than 4 times, then seeing your error after being told you wasted his time and money, and then NOT apologizing - that last one is really the kicker. That shows a lack of professionalism. I am finishing out this painful process, but I will have a difficult time justifying EVER going back there, and I will certainly not be recommending it. What I will be doing instead is actively letting EVERYONE I know about the chain of experiences I had there!

Dr Pinter is very good. But dealing with his check out staff is horrible. She insists on billing…read morefor things that Medicare says are not billable due to their facility being in network. Had to report them and file billing grievances requiring insurance company to issue denials to them.

Staff was very courteous and kind! Dr. McKee was professional,, personable, and very thorough. I…read morewould highly recommend this practice to everyone!

My experience with SEA was very mixed. I will start by saying that Dr. Telega is extremely…read moreknowledgeable and seemed like she was genuinely concerned about my eye wellness. She talked me through some things that could help with wearing my contacts too long, etc. Also, while the glasses I chose were super expensive, I also really love them. It was a frame I had found nowhere else! As for the front office staff, definitely very friendly but very disorganized. When I was first contacted by Krista she had to get my husband's social and I gave that over the phone. Then she asked me again when it came appointment time; turns out she did not write it in the system. Thankfully I had it in a note on my phone. Not something you keep on hand! Secondly, I was charged for glasses before even being fitted for them. Lastly, it had been 2.5 weeks since I had my appointment and did not get a call that my glasses were ready. Sure enough I called the office and they had them....just didn't notify me. Returning here is up in the air for me. While I had a good experience with the doctor, paying as much as I did for glasses and not having an entirely good experience left sort of a bad taste in my mouth.

Finding Dr. Telega is probably one of the best things to have happened to me in 2020- no…read moreexaggeration! She is incredibly patient, knowledgeable, and generous with her time. She always listens carefully and explains her process in detail, weighing pros and cons of each treatment option. I've been coming to her office for about six months now for dry eye (specifically MGD), and she has gone above and beyond for every single visit. Dr. Telega is noticeably passionate about her practice, and I absolutely cannot recommend her enough!

I have been using several doctors at the Chang Eye Group. Dr Ngan is my ophthalmologist and is…read moreexcellent. I highly recommend her. Dr Schraeder is my optometrist who has helped me with my glasses and is my expert there for dry eye. Tae has been wonderful in helping make appointments and now does other administrative functions... super nice.

Made an appointment for my child. Was told that our insurance plan was accepted when making the…read moreappointment and confirmed with our Health Plan. After exam with doctor, met with another staff person to order contacts. Was told that the "retail" side doesn't accept our insurance, only the doctors do. Today I received a bill in the mail for my child's exam. Very disappointed and believe that this place is very deceptive in its business practices. I would not recommend them!

I initially felt the older receptionist talked a bit condescendingly, but I thought perhaps I was…read morebeing over-sensitive. When the doctor saw me, he was highly energetic and quick with the exam. He also said that there was nothing wrong with my eyes (I have a vitreous detachment), that I do not have astigmatism and said that my previous prescription for contacts was too high. He gave me an -8.50 for both eyes. My left eye is normally a -9.50 and I believe my right is a -9.25. When I put in these contacts at home, I was severely disoriented and my eyes had trouble focusing. I also was getting a major headache, so I took them out. Today, I tried wearing contacts again using my old prescription in my left eye and his prescription in my right. No major issues, but he was convinced my eyes do not have astigmatism and should be at a lower power. Not sure what to say except that he made it seem like every eye doctor from my past was stupid and he was not. He did say "do you want to get a second opinion?" but if you know anything about insurance, you don't get that second opinion without paying for it out of pocket. I'm glad I didn't purchase contacts from him.

This is actually my first time writing a review. I have to say the staff is outstanding. Welcoming,…read moreprofessional, patient and on point. Even if you are not from the area it is well worthy the commute. There is parking right out front as well and a lot of bus go right pass there as well. I had a emergency situation they took me straight back to the doctor. I felt at ease. He was very good. Concerned, no joke. Got me all taken care off. I came back for my appointment about my glasses. I was able to choose from a wonderful selection. Jazz and Val, all the staff and doctors made sure I was pleased with my selection. I highly recommend them.

The office is very small, which is fine but seriously limits space and selection of lenses. They…read morealso don't answer the phone during posted open business hours and their answering machine says they are closed which isn't the case. Lastly, I have eye insurance that doesn't cover much and the optometrist wrote for an expensive medication instead of telling me there is a much cheaper identical equivalent of the benign medication that I should have been prescribed instead to begin with. I had to research myself to find out that the medications have the same mechanism of action but one costs much less. More importantly they should tell their patients about medication options instead of living in fear. Despite me taking the medication for years without doctor or insurance issue, the optometrist was too scared she'd get in trouble if she wrote for the less expensive medication. So I unfortunately ended up finding out this optometrist is against continuity of care out of fear that prescribing the less expensive med (which treats the exact same thing) wouldn't be covered as medically necessary and get her in trouble. Lesson learned, seen an ophthalmologist. People are terrified to prescribe the most innocuous medications these days. It's infuriating to have to hunt for confident prescribers. This is unfortunately not uncommon to find prescribers too scared to do their jobs, but it's completely unfounded and puts more work and cost on the patient.

Dr.Anita M. Cichon is excellent. When I explained my vision had changed she made the necessary…read moreadjustments and provided me with the the sample contacts to trial to insure they corrected my vision. Jill does an outstanding service in working the insurance coverage so I can maximize my contacts and eye glasses purchase. My wife and I highly recommend Eye Couture. You will enjoy the exam and service.

Best experience I have ever had at an eye doctor!…read more The doctor was extremely knowledgeable and helped uncover problems other doctors had missed. I am seeing so much better in my prescription now. I wish I would have found her sooner! The doctor couldn't have been nicer to me, and her staff is equally as nice and helpful. I will be sending my entire family to this practice moving forward. Thank you

Highly recommend this business! The people are very nice and helpful. It was a welcoming…read moreenvironment and they gave their honest opinions when picking out a new pair of glasses. Also, their office hours are really convenient for people who typically work 9-5 M-F.

I've seen many eye doctors in my lifetime and Dr. Zaremba is one of the best. He's professional,…read morethorough, and pleasant. He does a great job of answering any questions I have. In addition, I recently had a pressing eye issue develop on a Saturday before I was leaving town -- he was very responsive outside of office hours and helped me treat the problem ASAP. I can't recommend this practice highly enough!

My appointment was scheduled for 8 am ppl came in after me came and gone, he had me sitting with…read moreeyed dilated for a half hour, I had to be at work. Nurse said he would be in shortly but that meant over half. Dr. Baker Came in has me look in machine 2 seconds and he said everything was OK. I HAVE TAKEN TEST before WITH DIFFERENT PROVIDERS and I know that test is much more extensive​ when questioned he said throught you had to be at work, well held you already had me waiting so complete the job. I WILL NEVER GO BACK TO HIM. IM PISSED BECAUSE I CANCELED MY OTHER APPT FOR SAME SERVICE TODAY IN SHADYSIDE BECAUSE THIS WAS CLOSER. DR. BAKER PREMIER MEDICAL IS A JOKE!