Since my last review, I just wanted to point out that Pittsburgh Optical is no longer located in…read moreGreat Southern Shopping Center, they moved to a new location not too far away, next to Woodville Plantation Historic Site. They have their own building now, and the inside is very nice. Cheers!

Please note - they do require you to wear your mask (at the time of my appointment)…read more I have never had an issue with this place. I schedule my appointment, check in, and ordered my glasses. The staff are super friendly. The doctor is thorough and explains everything well. My eyeball scans look like Mars, by the way. The eyeglass selection is pretty good. I did order some prescription sunglasses as well. Maybe next time, I will order a monocle. This a strong recommendation.

I have never felt so unheard and dismissed by a doctor before. Dr. Gregory placed me in…read moreprogressives. I told him it was blurry and something seems not right. He told me to wear them for 2 weeks it's just my brain and eyes adjusting. I called back about 4 days later - I couldn't see to drive or read at all. He got very annoyed with me. He was rude and talked down to me. I felt belittled and made to feel crazy because I struggled to see. He was sure to tell me that he did the prescription correctly and it's me not giving it a chance. So I obliged and gave it a good chance (headaches and all). I could not wear them to drive as it was dangerous. I called back and was told he would contact me. A few weeks later I received calls from a number. They were not leaving a message. I finally looked up the number to realize it was him calling. I called back. I put him on speaker phone so my husband could hear how he spoke to me. My husband was astounded. Dr. Gregory again was clearly annoyed by me. Insisted I would need glasses "like my grand parents wore" - his words - meaning bifocals. I questioned whether we could recheck the progressives maybe something was off. He quickly cut me off and said come in I'll give you a refund then hung up. He clearly doesn't believe that a mistake could of happened on his part. By the way my appt was in March. It's now September. 5/6 months later I'm without glasses and need to start all over with a doctor. I would never go back here!

Dr.Gregory is excellent and provided a complete exam and evaluation. He was professional,…read moreknowledgeable and thorough. The office is accessible and the Bourse staff is friendly, helpful and well informed. I have been a patient for over 5 yrs and have no reason to consider other options.

Scheduling needs to be straightened out. I called on 7/10 and made an appointment for my sister on…read more7/15 at 10:45 am. We were asked if she wanted 9:45 or 10:45, we said 10:45, the date & time was confirmed at the end of the call and I IMMEDIATLY put it in my calendar. When my niece took her mom (my sister) for her appointment, they were told they missed their appointment, it was 9:45 and they need to reschedule. My sister has health issues and has to have someone bring her to appointments, this was a massive inconvenience for both my sister & my niece (who had to travel over 45 minutes to get there). My sister does not want to go back (this was NOT her 1st time there either) because of the mix up.

1st appointment was a total disaster. I have epilepsy and my neurologist advised me not to get a…read moredilation. I told Dr Chang that and he asked me several times to do it anyway. I said no and that should be it. Although I could read the smallest letters on the eye chart, he told me I definitely needed glasses/contacts, I have a clot in my eye, and needed to reconsider a dilated exam. He was incredibly rude and cut me off several times although asked me questions. Awful What ever happened to patient rights? I left there in tears and now I can't get another exam due to my insurance. He told me I had to come back in a few months, which I scheduled with a different doctor in his practice. I'll never recommend him to anyone.

The people at this office were lovely, but I can't recommend them since they will not let you apply…read moreinsurance for new lenses on frames not bought in the shop. I would be OK with the premium prices of $500-700ish on the frames I tried on, IF there were frames that fit my face and preferred style. But what I liked just didn't suit my face shape. I just couldn't find a single frame that I was in love with that sat well on me. It wasn't for lack of trying. Instead I wasted my time bringing frames I already had and liked back in. The other thing that didn't sit with me philosophically is that they were OK to charge me totally out of pocket (almost $500 for my prescription), but couldn't be bothered to let me use my optical insurance to bring that price down for me. Buyer beware, especially since the style frames they have aren't for everyone. I'd actually liked the styles they carried and that's why I'd chosen them, but none sat well enough on my face. If they can't be bothered to save their customers a couple hundred dollars if there is no frame sale in it for them, that doesn't jive with me philosophically. I suggest you folks reading this think about if this is the kind of place that deserves your business.

I recently Arrived in town to officiate a football in WV. The ladies in this business was able to…read moreget me in early and get me fitted in CL. This wasn't several hours before the game. They saved the day. I highly recommend the professionalism and personalities.

My father needed eye surgery and Dr. Zelt was extremely patient and kind with him. He is very…read moretalented and gifted doctor. Staff was not super friendly but not rude either. Thank you

Great if you have all day to waste waiting for your appointment. Place is run down, dirty and…read moreunchanged since 1980! Hopeless!

Bought my glasses in November of 2025, my lenses is shattered from the inside and spreading. I…read morestopped at the North Fayette store where I purchased these. I spoke with a man at desk and explained what was going on, he took them to the optician to look at. While those 2 were looking at my file the manager decided to come over and watch over the opticians shoulder. I was told that since I did not buy their protection they would not be covered to be fixed. I was then told by the manager that they could send them to their lab in GA to see if they will fix them. My frames were not bought at AB. I explained that I cannot see without my glasses, I was then told to wear my contacts. I explained that I am not able to wear contacts from the time I get up until I go to bed, as I do not wear them daily. I was told by the optician she has never seen this happen to a lenses, the manager says it normally only happens in wire frames when they are screwed too tight. I have plastic frames. Clearly the lens is too big for the frame. The lab is on GA and they do not keep records or files of any lens they cut for frames bought outside of AB. When I asked to speak to someone higher up, the manager stated she was the store manager. Clearly you report to someone. I was given a card with a national number to call and dismissed. As I was leaving the man working the desk said good luck. They lack customer service skills. AB clearly does not stand behind their product. If you are a paying customer, I would stay away. I've worn glasses most of my life and have seen this happen to my glasses.

The assistant manager, who was supposed to adjust my new glasses seemed to lack knowledge and…read moredidn't listen to what I said worked in the past. I ended up getting the glasses adjusted at another eyecare provider. I also didn't get a text when the glasses came in - I called them after 2 weeks and was able to pick them up.

Had been going here for eye exams for several years seeing Dr Young. There was a change of…read moreownership, but Dr Young was still there last year. ( as The Eye Guys) Tried to make an appointment for this year and confirm that Dr. Young was still there, as we (my wife and I) liked and trusted him very much. The woman who answered said of Dr Young, "she was only part-time" Dr Young was a man... (Dr. John Young) in trying to confirm I had the right place she became flippant and borderline rude. I will unfortunately be needing to find a new place for annual eye exams - this is not what I came to expect with the EYE GUYS and would advise anyone to look elsewhere than this now corporate operation that seems mostly interested in just selling eye glasses, not patient well being... Very disappointed.

Slow service, inexperienced staff, surprise charges given at check out not covered during the…read moreappointment. Seek a more experienced office.

This is the fast place to get glasses if you won't fast and cheap service come here. No extra…read morefrills. You can just go in and get a prescription and they help you find a pair of glasses that don't take weeks to make. If you just want glasses fast this is the place.

The doctor was incredibly rude. Didn't listen to any of my thoughts or opinions about what I wanted…read morefor my glasses, also made a rude comment about my profession not paying a lot of money. I took my prescription to another doctor, and they said it wasn't even close to what I really needed.

I'm 42 and have been wearing glasses since the 3rd grade. This is the best experience I've had in…read moregetting glasses. I went in with my prescription in hand. Needed help deciding between two pairs and the employees were super helpful in helping me decide. They were able to find my insurance by looking me up by name and birthday. I didn't even have to pull out my card. And even better, they immediately knew which benefits I already used and which I was still eligible for this calendar year. The price with insurance was less than I typically pay at my eye doctor. I paid with credit card. That was a Sunday. My glasses came by mail on Thursday. 4 days!!! They fit perfectly. I can see. I like them. I'll go back next time I need a new pair for sure.

From the owner: Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact…read morelenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.

They never run their appointments on time if it is Dr. Claudia Wendell. If you can get an…read moreappointment with her then you might have a better schedule with the appointment.

Took my elderly Mother there for an appointment but were a few minutes late because it is a…read morestruggle to get her out of the house then cleaning a car in the snow. Only 1 other customer in the whole place and they wouldn't see her- now we're forced to reschedule so that we waste another day to go back. I told the young kid that was working how hard it was and asked him to still see her but he was a total jerk and refused over and over. This place obviously doesn't care at all about patients only making $ from them and ruining their day.