The people at this office were lovely, but I can't recommend them since they will not let you apply insurance for new lenses on frames not bought in the shop. I would be OK with the premium prices of $500-700ish on the frames I tried on, IF there were frames that fit my face and preferred style. But what I liked just didn't suit my face shape. I just couldn't find a single frame that I was in love with that sat well on me. It wasn't for lack of trying. Instead I wasted my time bringing frames I already had and liked back in. The other thing that didn't sit with me philosophically is that they were OK to charge me totally out of pocket (almost $500 for my prescription), but couldn't be bothered to let me use my optical insurance to bring that price down for me. Buyer beware, especially since the style frames they have aren't for everyone. I'd actually liked the styles they carried and that's why I'd chosen them, but none sat well enough on my face. If they can't be bothered to save their customers a couple hundred dollars if there is no frame sale in it for them, that doesn't jive with me philosophically. I suggest you folks reading this think about if this is the kind of place that deserves your business. read more

I recently Arrived in town to officiate a football in WV. The ladies in this business was able to get me in early and get me fitted in CL. This wasn't several hours before the game. They saved the day. I highly recommend the professionalism and personalities. read more

Heidioptics - Back Yard brawl t-shirt - Optometrists Near Me - Pittsburgh, Pennsylvania

Their selection of frames is rather bizarre. They have only a few normal looking ones. But the main issue is they store them in rickety old drawers below waist level that are hard to open, making it very difficult to look at them. The staff wasn't great, either. read more

I absolutely love everything about Heidioptics from the doctor to staff; very knowledgeable, friendly and caring. They carry an incredible collection of high-quality frames including one of my favorites, Anne et Valentin. A high-end frame company with edgy, hip designs. It's so refreshing to be able to buy glasses without a sales person pushing things that aren't needed. In addition, the staff takes their time with each client ensuring perfect vision, fit and satisfaction. read more

Great place! Was in from out of town and needed immediate help. The staff here could not have been nicer, and they have some amazing frames! Is it ridiculous to buy glasses 6 hours from where you live? Because I'm tempted! read more

I'll save you the time and trouble of shopping around trying to find the best selection and customer service (you can Venmo me for my efforts). Whether you need your damn hand held through the process or just want to figure it out yourself all the staff are great and the store is customer focused without pretense. Went to 5 stores in the city and wasted hours trying to find a frame and within minutes at H I had a half dozen to narrow down thanks to Heidi whose like the "Frame Whisperer". Well worth crossing a river and going into town if you are looking for a personalized approach, & frustrated from not successfully ending your frame search. read more

I have never seen such a large selection of frames in one store! All hand picked by Heidi herself. Beautiful and unique frames. The do come at a cost but you get quality. There's a sale once a year where I go and get my pretty frame. My prescription is high, and they use a great lab to make the lenses fit just right (if you don't have a high prescription, you may not understand what I mean). Oh and Heidi and one of her receptionist (forgot her name) are fantastic at finding a frame to fit your face. They know what they carry and where everything is! read more

If you're looking for a wide variety of frames for glasses or sunglasses go pop into Heidioptics and take a look at her amazing selection! Heidi has great taste in modern and stylish frames. Dr. Baker is very sweet and has a very calming disposition. I've gone to Heidioptics since 2013 and have never needed to go anywhere else. read more

Heidioptics - SALT brand tortoise frame from HEIDIOPTICS downtown Pittsburgh - Optometrists Near Me - Pittsburgh, Pennsylvania

We were traveling to Pittsburgh from Washington DC for a basketball tournament and needed replacement contacts ASAP. Heidioptics went out of their way to quickly help us get replacement contacts. Customer service was A++++! Thank you Heidioptics! read more

Customer service could not be better here. Heidi is the kind of person who goes above and beyond and the selection is top-notch.

This review is long overdue. I've been getting my eye exam and glasses here for years and it's always a wonderful experience. All of the staff are great to work with but the real gem is Heidi herself. She sources the most amazing frames and can tell you not only about the frame but also about the people who made them. And the frames are glorious. Unique and beautiful, you will not find them anywhere else in Pittsburgh. Heidi has an excellent sense of what looks good on a person and has a masterful way of encouraging you to try something a little different. Every pair I've gotten there over the years were one's I may not have chosen for myself if left on my own. And every pair never fails to look great and receive a lot of compliments. This is a marvelous locally owned business and I strongly recommend that you check them out the next time you need glasses. read more

Fabulous selection of high end eyeglasses, and lots of petite-sized frames for those of us with small faces. The sales person on a Saturday wasn't particulary helpful, but between my friend and the wonderfully friendly people who came in the store, I had lots of great feedback and counsel. I bought a beautiful of Anne Valentin glasses frame, and will definitely come back next time I have a need for a new pair. And I hope to meet the famous Heidi at that time. read more

I really appreciate the incredible staff, starting with Heidi. She's kept me in great looking frames for years and I get compliments all the time. Amy makes certain of all the details and always ready to help. Could not be happier. read more

Fantastic glasses selection. Kooky, unique and fun to look through and much more unique than other retailers in the area. Found the perfect black cat-eye​​ frames. I am also writing about Dr. Baker - she is fitting me for scleral lenses, which is a tough project that takes a lot of patience and math and detail. So far so good. I wouldn't trust anyone else with this. read more

Heidi's is the best. I've been getting my glasses there since I discovered her store. Unique, quality, not seen everywhere glasses is something she is good at while being helpful and real. I always get compliments on my glasses, even the ones that seem simple hold an understated twist of cool that I always love. She is right downtown in the city so it super easy if you work downtown or for hopping most busses. The cheapest place to go? No. But for the styles and the help, she is well worth it. read more

Heidioptics is hands down THE place to go if you like stylish and unique glasses from around the world. I mean, if you have to wear glasses, why be dull? I've been going here for 20 years and have never been disappointed. Heidi, Dr. Baker, Amy and the rest of the staff are knowledgeable, super friendly and helpful. Glasses can be pricey but you get what you pay for. My husband and son are also patients. I especially appreciated how patient everyone was when fitting my son for contact lenses. Simply the best! read more

Super grateful for Heidioptics! I was feeling a lot of discomfort in one of my eyes - redness, tearing, gritty feeling, and serious light sensitivity. I called right when they opened and was able to get in in 5 minutes. Thank god because it turns out I had an ulcer (gross, sorry) on my eye. Going out of town at the end of the week, the Doctor was super accommodating in finding additional time for a follow up in 24 hours and making sure I was on the right path to my eye being better. I need new glasses and contacts soon too, so I'll definitely be coming back here for my regularly scheduled appointments. Plus the glasses they have look SUPER cute. read more

I'm an optometrist's nightmare. I flinch constantly, hate things near my eye, and do horrible with eye drops. After a very unpleasant with another optometrist who snapped at me to stay still, I booked my appointment at Heidi Optics because it was near my work and prepared myself for something similar. However, it was one of the nicest experiences I've had with a doctor and the optometrist was incredibly friendly. Their machinery was high-tech and up to date, she talked with me about options for my prescription, and was very friendly I came with my own frames. I highly recommend them if you are looking for an optometrist downtown. read more

If you want AMAZING glasses and value fantastic service, Heidioptics is where it is at!! I walked in just to look for prescription sunglasses (BORING) and ended up leaving with two pairs of glasses (and a third on my wishlist). Service really sells here--Heidi made fantastic recommendations and was so informative! I never felt pressured in the least, just super excited to wear glasses. If you wear glasses, do yourself a favor and visit Heidioptics!!! read more

If you need frames that set you apart, Heidioptics is the place! None of their frames look like anything I've seen in anyone else. They have multicolored ones, odd shaped ones, everything! They're also willing to let you try on every last one of them in the store even if it takes about an hour lol. I was also really impressed with how long it took to get my prescription ready. When I picked them up the lady at the front took her time adjusting them for me until they fit perfectly. I've even been back a few times to get them readjusted. Love this place! read more

This is by far the best place I've found in Pittsburgh for the yearly eye-exam/glasses visit; this little shop is a hidden gem. We'll be coming back next year. I'm picky about the yearly eye-exam/glasses visit, and my wife and I have been shopping around for the last 6 years for a place that we like. Finally, we found Heidi Optics. If you think you're just "getting glasses," seriously, try this place. Here's what made our visit great. (1) Eye Exam. In all these years, I never really knew why they do all those weird things to check that your eyes are healthy. The doctor at Heidi Optics actually explained every step of the way. She was extremely thoughtful and willing to stop and answer our questions, and her comments were informative and interesting. (2) Glasses. Wow, she has quite a selection of glasses, in a range of styles. Plenty of designer brands (though not all), and everything very recent designs. The shop is a comfortable and small, so you don't realize how many options you have, until you start opening the drawers below the display cases -- they are packed with glasses frames. The people there are also friendly and helpful. They did a great job helping us find the right style for us. Overall a wonderful experience, and highly recommended. read more

Heidioptics is phenomenal! I purchased two pairs of glasses in December 2011. I have a difficult prescription, I require prisms in both of my lenses. I have had problems in the past with previous glasses because the frames twist and bend the prisms. I voiced my concerns to Heidi and she helped me pick out two pairs of amazing glasses. I was only intending to purchase one pair, but the large selection available made it so difficult to choose. Heidi is amazing helping you choose glasses and really listens to what you are looking for and has a wide range of prices. The selection of frames available here can not be beat by anyone else in the city! Heidi has so many unique and stylish options. Plus, she knows where all the styles are in the store. Drawer after drawer is filled with amazing frames! Heidioptics rushed my order because I am moving soon. It only took one week to get both frames and it was over the Thanksgiving holiday! These glasses are the first pair I have ever put on that didn't take 2+ weeks to get used to. And that is saying a lot when prisms are involved. Heidi took great measurements and the lab obviously did a great job. Also, although it is downtown I never had any trouble parking a few blocks away. There is a garage across the street but was full every time. Meter parking is abundant but I found taking the bus was always easier. All in all, I have never been satisfied so much with the glasses choosing process and I have been wearing glasses for 20 years! read more

Fantastic, knowledgeable staff and excellent and fun selection of glasses. A++++ especially if you are someone who is picky about glasses.

Amy has been helping me with my eyeglass purchases, and I really appreciate her sincerity in providing great customer service. We had some issues with insurance, but Amy took the reins and resolved it with a smart alternative to ensure my satisfaction. The frame selections are very exciting. For someone who can no longer wear contact lenses, eyeglasses have become a daily necessity for me. It was great to see the diverse, fun or conservative selections! I immediately told two others who purchased glasses, because of the great customer service & selection that is given & available at Heidi's. Thank you! I've received many compliments on my frames! read more

Highly professional, courteous and patient helping me find frames. When I picked up my new glasses, Heidi told me to wear them for a while and let her now if I had any problems. She did not tell me that 'a while' did not extend past 90 days. I made a good faith effort to make these glasses work, and finally gave up and asked to have the lenses remade. Heidioptics told me that I was beyond the 90-day grace period of the insurance company and there was nothing Heidioptics could do - the company was just the middle man. Heidioptics is not the middle man - they are the vendors and since I wasn't give complete infomation, should have made good on the lenses. Basically, a loss of close to $400. read more

I had a pleasant experience at Heidioptics - it had been about 10 years since my last exam, and I was a little blurry so I sought them out! I picked them because of the name, and on recommendation from a friend, AND the price of the exam was less than other places that I called (and I don't have insurance). I forgot her name now, but the optometrist was extremely nice and informative. I had a very slight sight deficiency and glasses were an option, but they were not pushed on me due to not *really* needing them. I wanted them anyway, especially because they had an awesome selection! Many of the frames are on the expensive side of the spectrum, but I found a cheaper pair that I LOVE. The gal that was there to assist in the transaction was really reassuring about it being the right pair - no up-sell. read more

The entire HeidiOptics staff and my experience was amazing. The optometrist was notably exceptional as she took the time to interpret my clumsy explanation of what I had been experiencing and offered solutions based on her expertise. She listened. Truly listened and put into motion what I feel is going to be a remarkable change for the way I see. read more

This is my new go-to place for eye glasses. I've been going to Eyetique for the last 15 years, but Heidioptics totally blows them away with the huge selection of really nice frames. There really is something for everybody. And Heidi is SO nice and super helpful in deciding what to get. She really seems to love getting you the frame that you're looking for. Right now I'm wearing my favorite glasses I've ever had. The price range is similar to what you'd find at Eyetique, but the service is so much better. read more

OK let's just say that Heidi is a stylist for your face! She totally gets what looks great and has a witty and charming array of frames that are quite distinctive. Everyone on her staff were helpful and the environment is a delight. I'm hooked on this downtown gem. Thank you Heidi! read more

Great optometrist and fabulous help with glasses and lenses.

I happened across this boutique eyewear shop by accident. The groovy frames in the window insisted I go in. I've been a fan ever since. I always have an amazing experience and I get lots of compliments on the unique eyewear! Thanks Heidi! Angela read more

I have been a patient of the wonderful and loved- Dr. Weitz since I was 5 years old. I am now 46 still a patient/eyewear customer of Heidioptics (his daughter-Heidi) I would never go anyplace else! Dr. Baker. is extremely knowledgable and thorough. any questions or concerns are answered and alleviated. I love the staff, always personable, friendly and efficient. Amy and Heidi are expert at selecting frames that are always spot on-they have a great gift to fit styles with personality. :) I love Heidi's hand-picked from around the world-frames. Gorgeous styles both high-end ( and completely affordable for people like me!) I am ALWAYS happy with my eyewear and receive compliments on the unique styles. If you haven't yet been stopped by the stunning window displays -you must go have a look. ****** There is never a long wait which is also a huge plus . read more

I went in to pick up my glasses and they got my prescription right but put them in the wrong frames. I chose simple gold wire-rims and got Lavender colored frames, with no frame on the bottom, and Rhinestone earpieces! These were the ugliest frames i had ever seen and not even similar in lens shape to what i ordered. I immediately expressed my displeasure. The office manager made no offer to fix the mistake and i demanded the return of my copay and for them to contact my insurer to refund my vision benefits. She tried saying the return of my benefits would be up to the insurer. I explained it was Heidi's fault and they needed to fix it. They refused to do it. I had to file an appeal with my insurance carrier and still have no glasses. DON'T BUY FROM THESE PEOPLE. read more

We haven't lived in Pittsburgh for almost 15 years, but still return to Heidioptics for our eye exams and glasses. We are always confident of the exam, recommendations and the prescription. The frames are of the highest quality and worth every cent. The staff- from Dr. Baker to Amy, and of course, Heidi (and anyone else I've left out) are cheerful, helpful and knowledgeable. It is worth every mile of the 400 that distance us from our home city. read more

HeidiOptics has the best selection of unique and classic eyeglass frames, reading glasses, and sunglasses-as well as other things you never even thought of. Heidi, the owner, is a really cool lady who is so unpretentious and helpful. Did I say lady? She's a cool chick, who will do a great job helping you select frames that look good on you and that suit your esthetic. You'll be friends when you leave her store. Comfy chic atmosphere, nice people, best frames ever!!!!! You won't be disappointed! I discovered this place @ 15-20 ago. I used to get my hair cut by Victor at Kaufmann's. He always made the nicest appearance and I asked him where he got his cool eyeware. HeidiOptics! I've been shopping there ever since. read more

Just popped in to look at sunglasses, could not have been happier! Heidi and Amy were fantastic help, bought a pair of Oakley's, thank you! From Kansas:) read more

I have been ordering contacts from HeidiOptics for years and just finally went there for a new exam and glasses. I have never had a better experience with an eye exam and shopping for glasses. The whole staff is very friendly, there are a ton of frame options, and Heidi is super helpful with helping make a choice. I don't think I can ever go anywhere else after the amazing experience I had yesterday! read more

Absolutely my favorite location in the city to find glasses. I work in the optical industry and can say that Heidi not only offers the most modern and stylish selection of frames I've seen, but the labs and materials they use to make their lenses are top quality. I've brought my parents and my brother to Heidi to get glasses. Several members of my family have very specific prescriptions that require certain lens materials and anti glare coatings (which 100% of people SHOULD have on their glasses). My dads previous pairs were made at other places and not quite to the standards expected. He couldn't believe how much better he was seeing in the lenses Heidi made. They really know what they're doing. If you want to really have the best vision possible, and love your glasses, Heidioptics is your place. read more

We were helped by Heidi and she was great. Not pushy, but informative. Their selection is great. I highly recommend them.

Optic heaven! Everyone here is so nice and helpful from Dr. Baker to Heidi herself! I recently relocated to PGH from Seattle and have just gone to Heidi Optics after getting a recommendation from someone in Seattle . And thank goodness I did! Bar none the best eyewear selection I've ever encountered! And the staff, while ready to help me in any way I needed, also gave me free reign to browse at my own pace, for which I'm so grateful. Just picked up my finished pair of glasses and they are so AWESOME! A+++ read more