I bought my classes here for my five year-old son and I called the store prior to coming in. I told…read morethem the glasses had been broken and we had them for less than 30 days. He said it was completely fine to bring them back and when I got to the store, they said since they were broken, they wouldn't take them back. They said it was my problem that they were broken and that they couldn't honor their store policy.

Worth a road trip to Pittsburgh! Affordable, chic optical shop in a fab city with great dining and…read morecool things to do! I've been a war by Parker fan since they first came in the scene but only recently needed glasses ... they do offer an at home try on service but not all frames are available to try hence the recent trip to Pittsburgh - service is low pressure but friendly and helpful. Definitely check them out if you want chic frames at a great price ... I just wish more styles came in a a wider option hence the 4 stars and not 5

I used to come here many years ago before I left Pittsburgh and discovered online options. My…read moremother always gets her glasses here and they have a really nice selection. I came in to help my mom pick out some new frames. They have bold (my favorite), classic, and kids glasses that cover many designers, some high end. My mom got a pair of glasses that were simple in shape but have a black and white tortoise shell pattern at the top. Just the right pop to stand out. I, too, ended up getting some frames. I feel in love with a pair of black and white stripped Kate Spade cat-eye glasses. They are bold and fit my face well. Tina was a great help and so patient. My mom probably tried on 100 pairs over several visits and Tina helped her all along the way. Asked them to check your insurance to see exactly what you're covered for. If there is an in-store special, you can get that off of a second pair that's not covered by insurance. Our glasses came with a warranty for one year. Any glasses that are broken will be fixed free of charge. Tina also threw in some cleaning clothes and a nice case to our bag. I still love to get my glasses online but I think I will be returning here to get my pair covered by insurance.

Had a 1:30PM appointment at Visionworks and was really impressed! The staff were professional,…read morecourteous, and super efficient--fast in and out. I was also pleasantly surprised by their frame selection. I came expecting something just a step above America's Best (whose frames... honestly, yikes), but found plenty I actually liked. Highly recommend this location!

I am incredibly impressed by the honesty and customer service at Eyeglass World. I"ve used them…read morefor years, and have been happy each time. This past time, I tried a brand new type of lenses and needed an adjustment when they arrived - the customer service was truly excellent. It would have been easy to tell me that I had to take the time to adjust to the new frames and not address my issue immediately, but they did not do that. They addressed the issue immediately and with such integrity, I was truly impressed and relieved. Super nice people, great selection, could not be happier.

My wife and came in to the Bethel Park Pa store for eye exams and new eyeglasses. An overall, very…read morepleasant experience. The were very friendly and helpfull

Best experience I have ever had at an eye doctor!…read more The doctor was extremely knowledgeable and helped uncover problems other doctors had missed. I am seeing so much better in my prescription now. I wish I would have found her sooner! The doctor couldn't have been nicer to me, and her staff is equally as nice and helpful. I will be sending my entire family to this practice moving forward. Thank you

Highly recommend this business! The people are very nice and helpful. It was a welcoming…read moreenvironment and they gave their honest opinions when picking out a new pair of glasses. Also, their office hours are really convenient for people who typically work 9-5 M-F.

I'm glad I waited to write this review as I initially was going to give Gateway Eye Associates a…read morefive star review for their exceptional customer service. However, after receiving my glasses, I had to dock a star. What to expect of your eye exam and picking out your glasses is exceptional service and great attention to detail. The girls are so incredibly friendly and very happy to work there. The doctor was so real and down to earth, which I don't see that trait in many doctors these days. When picking out your frames, they are very honest and will tell you what looks good and what doesn't work. I loved that level of honesty and I found a pair that I thought would be the best pair of glasses I've ever gotten in my life. They not only fit great, but they also looked great. When I received my glasses, they didn't seem to fit the same way as when I originally tried them on. Bummer! When bringing them back for adjustments, it was then that the technicians gave me the reasons for why they didn't fit anymore and suddenly, they weren't as honest and friendly. Mind you, the same girl that helped me pick my frames also adjusted them when I came back. I almost sensed a level of "why did you pick these frames" attitude from her and that was frustrating, considering she was the one who sold me on them. Overall, I will probably come back, as the frame selection was decent with some nice, high-end, name brands.

Gave me wrong Rx, used to buy glasses elsewhere that I now can't use due to it not being the…read morecorrect Rx. Error acknowledged but NO apology from the Dr.. No less than FOUR times during my eye exam, I CLEARLY stated that I use the classes for computer glasses (computer length). At NO point did I say distance, and I never wore bifocals. 4 times! There was no chance of mistake, and yet the prescription they handed was NOT for computer glasses, NOT for single vision, bifocals for distance - was that Rx even mine????? The glasses I like are from somewhere else ($80 vs. their $600 after insurance and I like the $80 ones better which they don't carry. The online place I purchased requires you to give them a correct Rx, and if you do not, no refunds. So guess what - I am out that money with a pair of glasses I can't see out of at ALL! Add to that the time it took to get the glasses only to be wrong, and then time until they could get me back in. Then I had to take MORE time off work for the visit. The Dr. saw HIS error right away and worked with me to get the correct script, listened to me state what he had done wrong and that I clearly stated computer glasses, and at NO POINT was I offered an apology. NO APOLOGY! So unprofessional. Of course they won't cover the money I lost because of HIS error - I may not be so furious had he just apologized for the mistake that he did admit was his. Maybe I have the right script now, after taking off work AGAIN to have to go in? I won't know until I get new glasses, and I am not risking it with the online other provider until I can feel confident that I was given the correct medical info / script - at this point I DO NOT trust what I have been given. I picked a pair at Gateway / Eyetique, grabbing a cheap and ugly pair that my insurance will cover. I had to do this for one specific purpose: I am left without confidence that my medical provider gave me correct care / correct prescription . I rely on medical professionals to be correct, and again .... 4 times! 4 times I said "I need these to be computer glasses". He pointed at his error and did not apologize. So now I have to wait 2 weeks for the ugly pair to come in from them before I can trust that the Rx is actually correct now. Then it will be another few weeks after I order the glasses I actually want elsewhere. I would say "I'm not mad, I'm just disappointed", but that isn't true. I am very angry, and very disappointed on many levels. Paying attention to your client when he clearly states "computer glasses" no less than 4 times, then seeing your error after being told you wasted his time and money, and then NOT apologizing - that last one is really the kicker. That shows a lack of professionalism. I am finishing out this painful process, but I will have a difficult time justifying EVER going back there, and I will certainly not be recommending it. What I will be doing instead is actively letting EVERYONE I know about the chain of experiences I had there!

Very happy with the eye care we receive at this office. Nice…read morestaff. Always helpful. Convenient location too.

I've been going here for 4 years, love this place! Everyone is always so kind to me, and Eileen is…read morealways especially nice. Great glasses selection too!

I previously owned an optical store and couldn't recommend this store any higher. For a small shop…read morethey have an excellent assortment of frames. The quality of the finished Eyewear is above average. They insure that your glasses fit well on dispense. They accept a wide variety of insurances and their prices are reasonable. Not many optical stores have qualified opticians working. The difference is noticeable.

Wow, what a find! I love antique frames and had difficulty finding an optical store willing to…read morework on them. A Boss did a wonderful job with my lenses at a reasonable price. Very friendly and accommodating staff. Will go back to them with all my optical needs.

Excellent eye doctor - very personable! I have been going to…read moreFamily Eye Care West for at least 6 years - I've always been treated with the greatest of respect and care. Dr. Jan is great - very efficient and extremely easy to relate to. She spends as much time as she needs to give you a thorough examination, not just a set amount of time. I would highly recommend Family Eye Care West - come join the "family"!

Dr. Jan is the best. They were having some technical difficulties with equipment at my last visit…read more She and her staff were very respectful of my time, and made sure I had a thorough exam despite it all. I always recommend Family Eye Care West. You won't be disappointed!