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Pittsburgh, PA

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AT&T Store

3.0 (4 reviews)
Closed • 10:00 am - 7:00 pm

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4 years ago

Tre Was fantastic! Helped me out by getting my phone back in working order! Recommend

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1 year ago

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AT&T Store

AT&T Store

2.3(3 reviews)
1.3 mi

Brendon is super helpful and professional really helped me out with a problem I was having with…read moreanother cellphone company my go to person! 10/10 service

We have wasted 2 days going back and forth with this store. We needed a basic flip phone without a…read morecamera due to security restrictions at work. We had used the Samsung A157 before, but we wanted to put this device back on the number. We went in to the store on 10/29 to update the IMEI and get a replacement SIM Card, and the technician had a little difficulty syncing. What I assume is the manager walked by, and said the phone was 2G and would not work. We also had the technician update our authorized users to reduce the stress on my 85-year old grandmother. After a lot of internet research and calls with AT&T and Samsung, I determined that the phone was not 2G and the manager was wrong. We went in again in the afternoon on 10/30, and the technician could not help us because the employee did not update the authorized users correctly. We had to return home to assist my grandmother in adding additional users. On my 3rd trip to the store, a new technician was working and he had the phone working in 5 minutes. We had almost thrown away a $100 phone and were ready to remove one of the phone numbers/lines on our account - all based on wrong information provided by a floor employee and/or manager. After wasting many hours on this problem, we are very frustrated with out AT&T experience. The only good part of the experience was that the 2nd technician was very capable.

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AT&T Store
AT&T Store
AT&T Store

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uBreakiFix by Asurion

uBreakiFix by Asurion

2.7(13 reviews)
2.0 mi

My daughters galaxy broke when she dropped it screen was black took it to u break with in 45…read moreminutes it was fixed ty Very polite and they tell you what it cost with tax before even fixing it these guys at settlers ridge are amazing ty

Worst experience possible do not go here. I cracked the screen of my iPhone by dropping it on…read moreconcrete. My phone was fully functional, just cracked. It just fell out of my lap, not a big drop, just cracked so I came to get it fixed. I paid $400 to get my screen fixed and when I came back, my cellular data was not working. It said my phone had no service. I was speaking with the general manager, Terrell (who was very condescending and rude in his tone which I also saw in another review) throughout my entire experience and he looked at me confused and said that I needed to go home and update my phone and that would fix the issue. I went home and updated my phone but woke up still with no cellular data. I took it back to the shop where they told me it would take two hours just to look at my phone and give a call back to tell me what was wrong. After waiting three hours they called back to tell me that they don't know the issue and they need to wait for their general manager Terrell once again to come in which wasn't until 2 PM the next day. I waited until the next day and had to wait another two hours for Terrell to see if he could fix my phone after walking into the store since I hadn't heard from them within the time I was supposed to I was told that my phone was beyond repair and received a refund. After three days of being in and out of the store, all I got was a broken phone. Do not recommend whatsoever.

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uBreakiFix by Asurion
uBreakiFix by Asurion
uBreakiFix by Asurion

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AT&T Store - mobilephones - Updated October 2026

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