Great service and great price on internet service and phone lines installation was easy!read more

Its sad and unfortunate that the level of customer service that we as consumers receive now a days…read morejust keeps getting worse and worse. As the bills we receive increase the level of service drastically keeps declining, apparently. And that, is certainly the case here with my experience with T-Mobile, mainly, and the non service that I received from the Store Manager Anthony at this store. On the morning of Sept. 28th, I stopped by the T*Mobile store in Settlers Ridge and briefly spoke with Anthony regarding an ongoing billing issue that Ive been dealing with since about Jan 26 where my bill is $80+ higher than it should be and upon calling into TMobile CS each and every month since the beginning of the year, no one is able to correct or figure out why the bill keeps increasing and why it can not permanently be corrected. My bill has always been about $152, and now, it has been consistently increased to about $236 per month. In turn, Ive explained to Anthony that Ive had to call into T-Mobile C.S. about 7x now, each and every month since January to get my bill adjusted. Which is not a quick and simple task having to explain this situation over and over to operators. Each one of them assuring me that the problem has been is resolved but the following months bill has very changed. Additionally, I have also been into the T-mobile Robinson store personally three times to try and get this matter resolved, mainly, meeting with Ray Robear prior to him leaving and going to another store. Being that he was unable to call and get any assistance with this, he has advised me to speak to Anthony or Angela to attempt to resolve this issue. So, upon Anthony's request to email him regarding a full explanation regarding the matter, after 2+ weeks now, he has chosen to not reply to my multiple emails, nor even attempt to have the situation corrected or resolved for a clients of 25+ years. Plus, I have a T-Mobile Business Account. Beware. If you want a company that values your business and is dedicated to achieving client satisfaction via their dedicated service, Anthony and T-Mobile are certainly NOT the company you want to do business with. I will be looking into alternatives for my telecommunication services.

been there twice in a month to update phones. great experience, efficient, nice folksread more

I used to date a girl that was really picky about everything. I call her my "ex-finnicky". This is…read morenot that. Not my favourite store because when I was having more trouble with Verizon and Pittsburgh and stopped in here to check on rates and stuff it was a little shady and two of the staff members are contradictory. But it wasn't an awful experience - it just didn't convince me to sign up or anything.

Brendon is super helpful and professional really helped me out with a problem I was having with…read moreanother cellphone company my go to person! 10/10 service

We have wasted 2 days going back and forth with this store. We needed a basic flip phone without a…read morecamera due to security restrictions at work. We had used the Samsung A157 before, but we wanted to put this device back on the number. We went in to the store on 10/29 to update the IMEI and get a replacement SIM Card, and the technician had a little difficulty syncing. What I assume is the manager walked by, and said the phone was 2G and would not work. We also had the technician update our authorized users to reduce the stress on my 85-year old grandmother. After a lot of internet research and calls with AT&T and Samsung, I determined that the phone was not 2G and the manager was wrong. We went in again in the afternoon on 10/30, and the technician could not help us because the employee did not update the authorized users correctly. We had to return home to assist my grandmother in adding additional users. On my 3rd trip to the store, a new technician was working and he had the phone working in 5 minutes. We had almost thrown away a $100 phone and were ready to remove one of the phone numbers/lines on our account - all based on wrong information provided by a floor employee and/or manager. After wasting many hours on this problem, we are very frustrated with out AT&T experience. The only good part of the experience was that the 2nd technician was very capable.

I highly recommend that anyone looking to upgrade their phone or get a new phone go to this…read morelocation and ask for Lydell! He goes above and beyond for his customers and really cares about them being happy with their purchase and experience! The best experience I've ever had when buying a phone!

worst place ever! do NOT go here. everything they told me was a lie and then I cancelled my service…read morewith them and now I cant get my money back for turning in my old phone. i was supposed to get $82 and still waiting. dealt with district manager and shes just as bad as store, wouldnt take care of anything. asked for her managers name and number refused to give it to me. matt was new and told me everything wrong. he said he was number one in region which is really scary. they are not really a verizon store, you want to go to robinson town center, they are a true verizon store. matt told me to go home and call 1800 number which i did and thats how i found out everything was a lie. do NOT go here!

Amazing Service. Great Selection. Saved lots of money becoming a Member. Everyone is willing to…read morehelp and they want to make you happy. They value their customers and that's why I go back again and again.

Wow, most of these other reviews have low ratings. Well, my husband and I visited this Best Buy to…read morekill some time before a meal at a restaurant and to purchase a specific electronic device, and we experienced no problems. When we entered the store, a few employees greeted us. In the aisles, my husband easily found the Google Pixel stand that he wanted. Its price was typical. I quickly looked at other types of products, and I thought that the selection of televisions, computers, cell phones, etcetera was large. At the checkout counter, several employees were available, so we waited in line for less than one minute. Our cashier said hello, scanned our product, accurately charged us, and thanked us. I have not used this store's Geek Squad services, so I cannot comment on it.

I visited this Xfinity location twice within the last couple weeks and had two different…read moreexperiences. The first day was a weekday before dinner. I had to pick up a modem, which customer service over the phone told me I could just walk in to get. I was greeted by an employee who checked me in and stuck me in a queue of people waiting for service. I probably waited at least 15-20 mins before I was called over. They didn't have the equipment ready and I waited another 5-10 mins for them to package up one piece of equipment. The other visit was much quicker. This was a Saturday around 11am. I was checked in and only waited about 10 mins before I was called over to return some older equipment. The staff was friendly both visits and they did say that you could use the QR code on the window to schedule an appointment to get faster service. I just think pick up/drop off of equipment should be a separate area from everything else. It takes 2 seconds vs someone setting up a new device.

Had to get a new phone here because my last one was stolen. Customer service kept cracking jokes at…read morethat, which was whatever, but when it was time to get a new phone they didn't tell me that it would be shipped to my parents (account holders) address and not able to be picked up in the store, even though I paid in full on the spot. The rep then blatantly lied about being able to reroute the phone to a fedex facility to pick up. Bad experience overall.

I was having a challenging experience with a website and needed a solution. Sierra Experts worked…read moredirectly with me to understand what other providers could not about our users and the online experience our organization needed to have for our membership. They stick with you through the process and have been incredibly quick and efficient. In a world that is full of salespeople who will tell you what you want to hear to make a sale, Sierra Experts delivered on our customized site. I highly recommend them.

We have been with Sierra Experts for years and have always had outstanding service and support…read more They are available to us on evenings and weekends as well, which is crucial for our business. We highly recommend them.