Roman-the service rep I had dealt with was exceptional. We were in and out with a new phone & all…read moredata transfered in no time at all. Roman was knowledgeable & very helpful. A+ Service!

We walked into this store to try to get help with a problem that has been occurring with my Apple…read moreWatch for a long time. The manager and one of the employees were very helpful and tried everything possible to fix it - though the problem still remains, but I can't fault them at all. The manager was also able to get one of the extra lines removed from our account, which was very helpful. They were both friendly as well, so definitely one of my best experiences in an AT&T retail store.

I've visited here before, the service was not good. But today....I went in, Taylor greeted with a…read moresmile, listened to my issue and solved it quickly. There is nothing like good customer service...I was in and out. Thank you Taylor for the great service....I really appreciate it.

I recently purchased my new iPhone 6 plus at this Shadyside T-Mobile store. The store was well…read morestocked with a variety of choices (everything I needed was available and in stock) the pricing and in store deals were great. The bottom line for me always comes down to service and this store delivers superior service. They offer on the spot trade ins from any carrier and they give you fair pricing on your trade in. They explain the service and fees throughly BEFORE you leave the store. Each employee that I encountered was friendly and upbeat. So if you want to see great service and friendly faces, I encourage you to visit this store. Thank you Thaddeus for your patience and excellent customer service! I couldn't be happier!

We moved and a technician was supposed to be out today. I was told they were delayed and I kept…read moretrying to find out when they would arrive. I finally chose the option to cancel my account; yes, I got someone. After another 30 mins of being passed around, and no resolution, other than it would be five days before the person would arrive, I decided to actually cancel and go to Verizon. I had forgotten how awful Comcast is. No one can truly take charge to deliver a resolution. I will not miss them.

This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

Walked into the store, was warmly greeted I have seen…read morecricket but never had visited I am glad I did super friendly helpful service I was inquiring about switching my brothers cell service the friendly guy took the time to explain to me all their plans and assured me I wouldn't be lacking cell service around here or Long Island after chatting with him he told me people (like my brother)might actually pay less They have iPhones they had those other brands too easy to understand prices I have to comment the friendly service compared to Verizion is a sure reason to switch. parking around these parts can sometimes be a hassle but I found a metered spot

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pittsburgh store today.

yeah, my situation is similar to the previous review, they promised us a whole lot deals sent us…read morethe phones and then as I'm trying to put the numbers over from my other carrier they blocked it saying that I didn't provide all my information for the credit check and now I have all my business lines in limbo and I can't even work and I've lost clients and over this on top of the fact that they said they were giving me these deals and then sent me a bill to pay full price for all the phone charge me the $200 that they said wouldn't be charged until they were activated. Do not use Verizon. They are only about scans.

ALERT: Predatory Behavior - BEWARE!…read more I could not recommend this Verizon store less. After leaving, I discovered multiple unauthorized charges and changes to my account that were made without my consent. Here's what happened: Water Protection - They added $30 for water protection to my already waterproof Apple watch WITHOUT MY CONSENT. Verizon Protect - They added a $20/month protection service to my Apple Watch, despite this being available directly through Apple for only $4/month WITHOUT MY CONSENT. Hidden Charges - They added "perks" to the other lines on my service plan, totaling over $40/month, after I had clearly stated multiple times not to touch my other lines. Accessory Scam - I was told about a "Buy One Get One Free" promotion, but when I looked at my bill, multiple accessories were added at full price. The receipt was folded up and shoved into my bag without showing me the details, clearly hoping I wouldn't notice. Begrudgingly, I accepted these accessories after accidentally damaging the box. This kind of behavior is unacceptable and feels like an outright scam. DO NOT SHOP AT THIS STORE if you value your money and your time. It's clear they're more interested in taking advantage of customers than providing honest service. Extremely disappointed.

Came in to this location to trade in our phones. This is a corporate AT&T location. Came in a…read moreSunday afternoon. Service was quick and smooth. There were a couple customers that was being also be helped. But not sure if I just came in at the right time but service was a breeze and quick. In and out. Staff was very nice.

I went to buy a new phone. Brinnan talked me into taking a "free" Samsung watch that I wasn't…read moreinterested in. "Why not its free". 3 weeks later when I received my bill, it became obvious the watch wasn't free as it had monthly fees and taxes along with the watch itself being only half off. I went back to the store to return the watch, I've never opened or used the watch. The associate told me I was outside the 14 day window. When I asked how would I know I needed to return it in 2 weeks if my bill with the unexpected charges wasn't going to come for 3 weeks. The associate checked with their manager in the back and came back saying there was nothing to be done. The manager didn't even come out to explain to me why. My familes shopped at the waterfront store forever. Not anymore

Very nice, helpful gentleman assisted me in figuring out what to do about repairing my phone. He…read moreis quite knowledgable and I would return in a second to have him work on other electronic items if needed.

The owner of this shop saved the day for our family! We had a heirloom that had recorded voices…read morefrom Christmas' past that had completely stopped working. The owner of this shop took on the challenge and was able to fix the mechanism in just one day. He was so kind and gracious and I could not recommend this shop highly enough.