Terrible customer service, Jaime was extremely rude and condescending- not helpful with questions…read moreon bill. Couldn't / didn't want to help. yes, you're a "store" where you sell things, you're also the place that changed my plan when you sold me things.

If I had to get a phone from here again.... I would live without a phone.... Horrible service. I…read moreordered a phone for my daughter for Christmas and was told this store had the one I wanted. So I ordered it and when I went to pick it up. The first person I spoke with said he was new and I'd have to come back in an hour NBD, but when I came back the "manager" got really angry that Verizon sold this phone to me because he "won't make commission on it". He even went on to say they 3 weeks prior someone had been looking at it and he wanted to call them to make sure they didn't want it (so he could make the money on it.) So I stood there while he attempted many times right I front of me to try to sell it to someone else...... it gets even weirder. Then the guy on the phone said he didn't want it, this "manager" went to the back and brought out 5 of the exact phones I wanted! I said to him, "oh, you had a bunch of them?" And he said, "yeah but the guy 3 weeks ago said he'd take all of them"...... then I waited a half hour for him to give it to me. While that was happening, 2 groups of people angrily walked out from the unprofessional way they were treated too. The original guy that told me to come back was waiting on a lady, and I overheard her tell him that she thought he might be trying to upsell her and cost her more than she wanted to spend..... he replied that he was and you can't blame him because he's "only here to make money"..... cut to this morning , Christmas Morning!, my daughter opened her phone up and was very excited. We tried to get it going only to find out that he still had someone's information on it (brand new iPhone 14 Pro) and I'll have to call tomorrow and straighten it out with Verizon..... this store sucks, plain and simple!

I was having problems with my son's phone. I was working online with Verizon for over an hour…read moretrying to get a solution. They then sent me to a Verizon store for help and then the store sent me to ubreakit we fix it with my asurion insurance. They couldn't resolve my problem and sent me back to Verizon. After multiple days of frustration I met Dominic at this Verizon location and he recognized my issue right away. He ordered us a replacement walked me through next steps. Thanks Dominic

I bought a new iPhone today and am very happy that I came here. Ben was absolutely amazing! He was…read moresuper helpful, professional, and friendly. I was treated like family! James and Jeff were also friendly and made my experience very positive. Thanks again for everything!

Keith spent 2 hours helping me buy and set up a new iPhone and watch. He was patient and thorough…read more He talked me through some app set ups. He was honest and didn't make me feel dumb about my questions.

I bought two phones and a watch. Also transferred cellular service for two tablets. Can't believe…read morehow I was misled. Monthly bill is $80 higher than the amount I was told. Never got several of the promised promos. When I went back to discuss the billing issue, I was informed the salesperson I worked with no longer was working at the store. The salesperson I spoke with told me to change to a different provider if I was unhappy. I was a bit surprised by this. I didn't change service yet but I will soon. T-mobile drops most of my calls in areas I frequently travel along 910 and Warrendale Rd. I just returned from a trip to Greece and most of the time did not have cellular service. Not good when you rely on GPS to drive around unfamiliar roads.

This place is a life saver (and money)! I had a screw break off from the bottom of my laptop, spent…read more$85 with Best Buy to have it sent out, to be looked at. It was going to cost more than $300 to repair and only 30 day warranty. I declined the repair. Greg took care of me, a few weeks ago, when I stopped by Rotten Apples. He literally took less than 5 mins to pop some screws in and I could open and close my lap top with no problems!! I was going to pay, he said, no charge, so I put some money in the tip jar. He just doesn't know how much that made my whole week! Extremely appreciative! I highly recommend Rotten Apples! Thanks again, Greg :-)

Zack saved me a lot of grief and stress, Highly recommended. Rotten Apples is DEFINITELY my go to…read moreplace. Tom.

I am not a Walmart shopper. Had to make a return…read more While walking out, I was looking at all the little businesses in the front of the store. I recently noticed my screen wasn't responding like I wanted it. I couldn't blame it on autocorrect. I needed a new screen. Talk n Fix didn't have any customers. I had time. Mariom promptly acknowledged me, asked me about my phone, and replaced my screen protector. Could I have replaced my screen protector? Yes. Would I have done a nice job and in a timely fashion? NO Marion worked quickly and efficiently. I would highly recommend him.

Excellent service and courteous. I look forward to the next time. Raj was very helpful and he made…read moremy phone even better than before.

Lied about new bill price. Sold me a watch and phone and my bill is $40 more a month than what they…read moresaid it would be.

Extremely rude and unhelpful customer service. When asked for simple assistance with a device…read moreissue, the customer support team member shouted at me from across the store and could not be bothered to look up my account information. Upon asking a follow up question, the customer support team member declined to even get up from sitting at a table and continued to yell loudly. The entire interaction was appalling & quite embarrassing for myself and the several other customers in the store. I can honestly say after being a customer of AT&T for several years, I have never experienced such shameful behavior from a customer support team member!

It was a quick and easy repair, got Starbucks while I waited and it was done by the time I got back.read more

The staff at the Cranberry, PA location were terrific - they were able to address my iPhone's…read moreproblem in a short amount of time, and were very thorough in confirming its overall health, while interacting with me very professionally. They also made good on my phone's battery warranty, and readily replaced it without any hassles. I would highly recommend this location to anyone experiencing a problem with an important device, when a quick and thorough resolution and return are high priorities.

Jessica helped us and she was AWESOME! She was very knowledgeable and friendly and upgraded 3 of…read moreour phones and still somehow got our bill down! Most AT&T experiences I've had take forever and are mind-numbingly boring. Jessica was very pleasant to talk to and she was quick and efficient, I highly recommend having her help you at this store.

Phones with 2 year price to own a phone. I wish the store person could provide info on stand-alone…read moreInternet or just residential plans for :old time" landlines. I was in a new store at Cranberry Mall. Customer service could be better.