I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

Internet Service is totally unreliable in downtown Pittsburgh. Drops routinely. Most custmer…read moreservice reps are great but many have provided misinformation and lies. Have been told no service at my address even though we have had it for 2 years. Have been told no towers in my area even though there are 5 within 1 mile. Used to recommend to neighbors in our high rise and no longer can due to lack of reliability. Look elsewhere if u are in downtown Pittsburgh.

I went on Sunday to switch to T-Mobile. I found the website to be lacking and the chat and phone…read moreservice as well. So I convinced my wife to make the trip to a physical location where surely someone could help with our non unique situation (4 people coming from two different providers) . I was initially disappointed because the first person we talked to just typed on the iPad for a while with very little interaction. However when she asked the other senior staff a question they were quick to jump in and help out. The lead Tech went out of his way to explain the process of unlocking phones and porting numbers in a simple manner that made sense and repeated it when we forgot something. I'd come back again to this store if I had any problems. They were COVID conscious and everything was in line with state guidelines on that front.

I just came from this location and the service was outstanding! The employee was waiting on 3 of us…read moreat the same time and was on top of it! He was really knowledgeable and showed me how to use my phone as a hotspot. (This is what I went in for.) Then he took a look at my plan and managed to upgrade me to unlimited data for less money than I'm paying now for 2G!

They're good at trying to sell you phones but aren't too great at anything beyond that. Rude…read morecustomer service. Never going there again, when I can get exceptional customer service in Cranberry.

The sales associate told me that I would be receiving a bunch of services for $0-$3 because I was…read more"grandfathered" in on my plan only to find out on my bill that each service was $10 each even after asking them to clarify that they were not $10 each due to their signage stating $10 each. They also signed me up for a $25/month charge for a "home device protection plan" that I never was informed of and I don't have any home devices from Verizon. I would avoid this store at all costs. Thankful for the Verizon Customer Service rep that found each of these things and saved me over $90/month from what this store set me up for.

This location is convenient for us. My few experiences here have been positive. Friendly, helpful…read more My most recent visit however stands out. I went with my father who isn't even a current customer. He was having a significant technical issue and the person that helped us, Lyland, was just outstanding and a great representation of Verizon. He was very patient and helped us understand what the issue probably is. Even after a factory reset, the problem persisted. Based on this experience, I don't think I would consider going anywhere else.

This is the closest Verizon location to my house and I'm so grateful it is! They are so helpful…read morehere and always solve whatever issue I have. I've purchased Atleast 2 phones from this location so far and they make it a seamless process. It's also a really convenient location in Moon township!

Worst store ever!!! I was there for hours sold their assurion warranty never once told of Apple…read morecare which is better and left without the woman even being able to take my old phone for a discount. They are not a real version store find one or go to an Apple store to purchase a phone

I visited the TCC Verizon Retailer in Aliquippa on Monday to get a new iphone and ipad.The phone I…read morewanted was in stock but not the ipad. Andrew was very knowledgeable of the product I wanted. He went out of his way to find ways of saving me some money. Friendly, curteous.....I've already recommended Andrew to some friends who are in the market for a new phone. The entire process was pleasant. Andrew was breaking in a new employee at the time and that was not an inconvenience. They ordered the ipad for me. it arrived two days later. I went to pick it up. Andrew was not there. Casey was on duty.....and again very knowledgeable of the product I was buying. He had me in stitches...very funny person. All three of the individuals I dealt with were fantastic.I highly recommend them to anyone needing to buy a new phone!

Absolutly the worst! I've been with version about 15 years and NEVER been treated so poorly. They…read morerefused to take a phone back after having it for 4 days because the box had a tear. Sold me a phone saying it was both 3 and 4 g when it was 4 only. Stay away from this dealer. Go to corporate office.

I spent $185 having the port in an XBox replaced, the new one lasted two months. Took it back and…read moreeven before looking at it they said it was not covered by their so called lifetime warranty. Their customer service is bad. I will never go back.

Rude Would not recommend. Took in broken cell was curtly told they wouldn't touch it. Didn't stick…read morethe lithium battery to test the cell.

Matthias went out of his way to help me when I lost my phone in the river. 10/10 recommend his…read moreexpertise and care during a very hectic time. Thank you!

Walked into this store because I've seen the Verizon ads. I'm thinking about changing providers and…read moreVerizon's ads looked promising. Well I guess not Verizon Store empty except for their displays and one guy sitting at a table and a woman behind the counter. I walk in The guy says can I help you In my normally nice voice I said yes I'm looking for a new plan He says well there they are A display with their prices of which the cheapest is 70 Ok well I asked this is their cheapest? Mr unfriendly instead of try to woo me as to why he just says yeah I asked why is this so different the. Tmobil he says they buy cell tower space from them and why would I want that? Well actually unlimited 5 g plus other perks from Tmobil is working just fine so for at least 150 less I will stick with for now Ps I visited cricket cheaper and super friendly happy to help me assured me their service is fine plus he explained how my brother on ssi could get a discount Well Verizon your ads are misleading