I was having problems with my son's phone. I was working online with Verizon for over an hour trying to get a solution. They then sent me to a Verizon store for help and then the store sent me to ubreakit we fix it with my asurion insurance. They couldn't resolve my problem and sent me back to Verizon. After multiple days of frustration I met Dominic at this Verizon location and he recognized my issue right away. He ordered us a replacement walked me through next steps. Thanks Dominic read more

I bought a new iPhone today and am very happy that I came here. Ben was absolutely amazing! He was super helpful, professional, and friendly. I was treated like family! James and Jeff were also friendly and made my experience very positive. Thanks again for everything! read more

I would give them 0 stars if an option. worthless employee with poor attitude & no empathy skills. After receiving bad customer service twice I felt completely to warn others to not go here. They will & obviously hire any warm body with a pulse. read more

Edit: Followed the link and reported the issue. No one has contacted me yet. After hours and hours of useless guidance using the customer service option through app, I made an appt and asked for a manager to be available. When I got there, I was told that a manager was unavailable. After explaining the issue, I was once again told the same scripted unhelpful information and told there was NOTHING they could to do help me other than to a buy new device. This store has taken zero responsibility for the misleading sale nor providing any level of help after. ------- Went to the store to buy my daughter a Gizmo watch. I asked several questions about key features. After purchasing the watch and bringing it home, I realized that all of the answers were incorrect. It became very clear that I was told anything that would get me to make a purchase. I decided to take the high road and not complain because I didn't want to return it and break my daughter's heart. A month later, I am having problems with the phone and Verizon customer service is telling me that there is nothing they can do. The fact that a company of the size and magnitude of Verizon still doesn't go even slightly out of their way to create a good customer service experience is mind boggling. But now, behavior is outright unlawful by lying to people's faces just to make a sale. I'm so happy that I transferred my cellular service years ago and this just confirms that I will never come back! read more

I would give it zero stars if I could. The manager in the store is extremely rude and doesn't care about customer service. I went in to purchase two phones and have them set up. He said they haven't done that in 4 years. He said in a loud voice that I'd be carrying them out in a bag! Take your business and money elsewhere. I have been a Verizon customer as long as I have had cell phones. My family has now converted all of our wireless service to ATT who were very polite and patient. We purchased the phones at Apple and they were amazing too. They actually set up the phones for us with the screen protector and transferred the data. I also ended up saving about 40off of my bill for the same service. read more

So I purchased two new phones today, iPhone 11. We went home and tried to set them up and we received an error message. We couldn't get through on the customer service number so we returned to the store in Cranberry and advised we just were there for 2 hours and the phones would not set up properly and we received an error message. The Manager at the great in station did not card and advised that he would have to put me on the wait list which was 1 and half hours. I wasn't happy. At the two hour mark I approached and then the same person who took care of us earlier came over as the manager sent her to us. When se got into my account we found out the phones were not activated!!! NOT MY FAULT but I had to wait for 2 hours for them to fix it. I understand people make mistakes, but making a customer wait agin for hours for your error is piss poor customer service! read more

Before you set foot in the building, know that you will have to browse their selections for a little while (maybe even a long while) before you are seen. Once you are being helped though, the staff is focused on all of your needs and will answer every question you have. When we went, they were a bit pushy about trying to get us out of our current plan. It is one of the last plans that was grandfathered into having unlimited data, and unless we change the plan, we'll keep our data. Eventually we learned that to keep our plan the same (with unlimited data) we had to purchase our selections at full retail value. Just like with any store where they are trying to sell you something, get all the facts before you make your decision! read more

There are not many places these days that you can go and be ignored - this Verizon is one of them. We weren't greeted or approached while shopping. I guess the store was clean. That's a plus. read more

I don't know how these people sleep at night. They're all so fake and don't actually want to help you unless they can line their pockets. They sold me a defective product and acted completely stupid and displaced blame on anyone but themselves. They also act like they're best friends with Apple, but every time I've called or gone to an Apple store after Verizon has failed to help, Apple acts likes Verizon is the bane of their existence. I dislike Verizon in general, but the people in this store are particularly bad. Don't let them make a commission on you - go elsewhere or shop online. read more

Originally we were told we could trade in the existing iPhone and get an iPhone 13 for $800 off. We were told we would receive the box to return the old phone in the mail, they never sent it to us and the online helpdesk told us it was out of their hands and we were just out of luck. We went in to the store and they decided they were no longer going to give us $800 off but instead decided $400 only and the fact that this was going to cost us an extra $400 was on us despite it being entirely their fault. Then another phone we had, died, and needed a new one, we wanted the iPhone 13 pro which we had to wait to be delivered, this is fine, yet again we never received the box and the online help desk was completely useless. After the online helpdesk being so horrible, we decided to go into the store where they told us we were out of luck on the boxes and there was nothing they could do, again. It seems to be a running trend that there is nothing they can do, even though they are 100% at fault for giving inaccurate information. Over all the extra time and extra money (Totaling $400) has been VERY unprofessional and not like Verizon used to treat customers. Between the associates being Ill-informed, management saying we are out of luck and just have to come up with extra money, we are disappointed and upset with the lack of care for loyal customers of over 20 years. Maybe their treatment of customers will be better if they take a step back and re-learn some more information in order to not lie to customers even more. read more

Yes. Wait was long. But that was because when it became my turn my rep took as much time as needed to explain things to me. Phones aren't just phones anymore. They don't just need "turned on" and "contacts switched over." The customer service was top notch and I would go no where else. read more

Stopped in Saturday to pick up a new phone for my husband. Jake was amazing. Very personable and very fun. Yes, we spent a bundle - two 7 iPhones and an iPad. He was very helpful, knowledgeable and got us a great deal. We also had a great time. Won't go anywhere else! read more

Went to the store on New Years Day and was helped by Mike. He was extremely helpful and patient with all of my questions!

We decided yesterday that we were going to switch from Sprint to Verizon and we are so glad we did. Our sales person, Jonathan Cohen was super helpful and listed out all the possible options that could work best for us. He did seem to pushy and try to sell us a bunch of stuff we didn't need, which we like. I'm also thankful that he put the screen protector on for us because we're terrible at that. Haha. I would definitely recommend Verizon to my friends and I would definitely send them to Jonathan! read more

The wait was long. The upscale was aggressive. There was no place to sit. Finally there is no free wifi. Imagine no free Wi-Fi at it technology and mobile phone provider? That's the least you could do if you make people wait- free Wi-Fi. read more

Scamming, lying sales agent Adam and his lying manager Rich. UPDATE * May 1st I spent close to three hours on the phone with a supervisor in customer service. Long story short, they say they can't not fix what the lying sales agent Adam did. The supervisor called the store and spoke to the manager, Rich the supervisor said, who said I got what I agreed to and they wouldn't even consider taking responsibility for what they did. PS- they said just two weeks ago to a different customer service rep that they were in contact with me to resolve their mistake. (Which of course was a huge lie. I never heard from them.) When they spoke to the supervisor they completely changed their story. I've filed a complaint with VZW against the agent and manager, I'm posting my review every where, and have started a complaint for the BBB and FCC. Oh, and we are signing up with AT&T today. *** Beware! VZW will talk you in to paying money to upgrade service and phones and promise a promotion and money back for phone trade in that you will never get!!! I went to a corporate store in Sept. 2016 to ask how much it would cost to pay off my IPhone 6 and get a Samsung Edge. The sales agent ADAM told me that VZW and Apple were currently running a promotion and that I would be "crazy" not to take advantage of it. He said 'don't get the Samsung. You will hate it and return it for an IPhone.' He said they had a promo that would pay me $600 a phone to trade in both 6's on my line (that's $1,200) AND IF I got two new IPhone 7 or & Plus's I would get an additional credit every month per phone. He said I would pay 1 dollar and a few cents every month, each line, for two new IPhones. He took me over IPhones and grabbed the 7 Plus. I told him I hated the pluses. I said they were too big and balky. He talked me into them saying video quality and the camera was much better on the Plus than the regular 7. I signed up and paid about $800 on my credit card to pay off my IPhone 6's, plus taxes and upgrade fees. Fast forward to end of April 2017. I have spent the past 6 months trying to figure out why I never got anything I was promised. I was told by this sales agent at a corporate VZW store that my bill would go from $171 a month to approx. $60 a month. I have called customer service almost 10 times, did an online chat, posted a comment on another VZW page and went back to the store twice and NO ONE will help me. TURNS out, the IPhone 7 Plus wasn't included in the promo. Only the 7's were. Customer service reps said they would escalate the issue to their supervisor. Then those supervisors said they (meaning VZW) will not fix the problem and the store would have to fix it. Went to the store twice. Told by managers twice that I 'misunderstood' the sales agent and hey did nothing wrong. They refused to do anything and I was shit out of luck. Called back customer service and so on and so on and so on. Called back today to ask why I never heard back from the cust. serv rep that told me on April 19th that she was going to make the store take responsibility for what they did and fix our account and reimburse us all the money we lost and are losing. She said she would call me back in to two days. 11 days later, nothing! The agent today said she believes I was scammed by the sales agent at the store and her supervisor said they will not fix it. The cust. serv rep I spoke to today gave the phone number for the legal dept. and told me to consider hiring a lawyer. I advised I do not have the money to do that. She said to call anyway and said she was considering quitting VZW because of incidents like this happening to customers. *** BTW - we are unhappy with the new IPhones and after all this asked when we could be free to leave VZW. We were told we had to pay close to $1,000, per IPhone, to go to a different carrier or wait until December of 2018 when they are paid off! *** read more

Don't expect to feel welcomed in this store. Rep I spoke with was not friendly, she had an attitude from the start. Manager was professional, unlike girl I spoke with. I'll be shopping around for a new carrier. read more

If there was the option of giving zero stars, I would've selected that choice. I had a terrible experience dealing with both an unknowledgeable, unhelpful sales associate and store manager today. My problems came with no solutions and a ton of frustration. I would never recommend anyone to step foot into this store because it'll only be a waste of your time. read more

I waited 25 minutes to repeat what I said to the greeter/check-in reoresentative to the representative behind the desk. She then asked the greeter, who ultimately ended up giving me the answer. The policy should be common sence first, sales second. I would have been much happier if the greeter gave me the answer off the bat. Unfortunately this is just indicative of how Verizon operates in Cranberry Twp. read more

Avoid this store at all cost. They utilize VERY sketchy sales tactics to talk you into things you don't want or even realize you're paying for. They'll pretend they're doing you favors when a call to Verizon corporate confirms it's actually just SOP. When I voiced my concerns and asked for a manager, she greeted me ready for battle versus willing to listen to my frustrations with her sales staff. At this store, the customer is always wrong and has no rights. read more

Don't waste your time at the Verizon store in Cranberry Twp. The customer service at the North Hills store on McKnight Road is much better. They make sure their customers are satisfied and receive all the rebates, credits and upgrades available. In fact, the manager in Cranberry would not even offer the same deal on the same phone offered at the McKnight location. While Cranberry may look pretty it certainly lacks in customer service. read more

Hands down the WORST experience you could ever have when walking into a wireless retailer. Every customer service rep (with the exception of a few) are ignorant, stuck up, arrogant, and their favorite thing to say is "I don't know". Don't waste your time even walking in the door. Take the ten extra minutes and drive to the verizon store on route 228 but noodles and co, they at least treat you with an ounce of respect. read more

Oh, how I wish I'd read these reviews before stepping foot in this store! Let me first start by saying I'm technology-challenged and count on the paid-experts in this field to help. I purchased a new iPhone from the Cranberry Verizon store yesterday (12/20/17). The salesperson, Amy, was helpful; however, when it came to transferring data from my old phone, I was told to do it at home. She showed me the steps and said to call her if I had any problems. All of the data didn't transfer, so I called the number she gave me and left a message. Then I called what I thought was the main number for the store but was connected with Customer Service out-of-state. The rep ultimately told me to get a paperclip, take out the Simm (sp?) card and put it back in; she'd call me back in a few minutes to see if it worked. The Simm card popped out in 2 pieces--the card and a tray--obviously, very small. After a couple attempts, I stopped, fearing I could damage the already-stuck but very visible Simm card. I drove back to Cranberry to have the "experts" resolve the problem. The first person who looked at it said he'd done this before and might be able to get it out; if not, he'd give it to one of the technicians who had the tools. Long story short, either Expert 1 or the technician he gave it to pushed the card in further. It now was barely visible. The technician said I'd have to take the phone to Rotten Apples, a computer repair store in Cranberry. What?? Not only did I just buy this phone, I also purchased the damage-protection plan, which apparently means nothing. I wanted a new phone. Enter...my biggest complaint in this situation: MIKE BROWN, the "Solutions" Manager. (I'm not kidding...that's his title!) He told me he did not have nor would he give me a new phone; that I was responsible for the problem; and that NO Verizon employee would ever give me the instructions I was given. What?!!! You're saying that I'm lying??!!!! He went on to say that I put the card in, I was responsible, and I would have to take the phone to a repair shop to have it fixed. MIKE BROWN was rude, arrogant, and way out of line. He also knew he had me over a barrel. I'd have to take the phone to a repair store and take up my complaint with corporate, which I most certainly will do. It's the next day now, and I still don't have a functional phone. Rotten Apples was closed when I got there and doesn't open until 10 this morning. People need to be aware of the way they will be treated by the Cranberry Verizon Store and, more specifically, MIKE BROWN. I wish I had known. read more