Went to this shop to resolve a hospice issue with a phone account twice, first time was given…read moreinformation on how to process this request, was told the methods I could use, and was told they weren't able to do anything that day without a manager present. Took time off of work to meet that manager's schedule, and was told that they wouldn't be able to assist me in any way. Went to a different shop and received immediate help and got my issue resolved, without a manager needed at all. Unprofessional staff that will straight up lie to you, to get you out of the store instead of helping.

Deanna D. was amazing! She got me set up on the best plan for me, and explained everything as we…read morewent along. I can't say enough great things about her, and AT-T is so lucky to have her on their staff!!

Wireless, wireless... All of the carriers are bad in one way or another. I've been with AT and T…read morefor years since I'm on a family share plan. They've long done away with 2 year contracts instead you either buy the device outright or pay in monthly installments which they just add to your monthly bill. I recently purchased the IPhone 6S from them and was advised to "upgrade my insurance" for technical support. I did this and when I called tech support on a matter, I was referred to Apple. Today I stopped in again on another problem I've encountered. The salesman could not help me. I saw the original salesclerk who helped me set it up last week. I saw him turn to go to the back of the store. I called to him for help and he just kept right on walking. I am now currently having my problem serviced by Apple where you may find future check ins until I can get this matter resolved. The issue is minor but still can be a nuisance. At least they were willing to take the time out to try to help me. I will be in touch with AT and T to downgrade my insurance to only lost or stolen phones.

We walked in looking to upgrade our phones. They had a buy one get one deal through Samsung…read more... which is exactly what we wanted. Fred was such a patient, pleasant, experienced salesman and we were happy to work with him. He explained everything in detail about how things would work with the buy 1 get 1 and how the billing would work. He also explained about the direct tv options and accessories sale. He even took the time to interact with my stepson about games and baseball. We will be back at this store and hopefully will get to work with Fred again!

Brendon is super helpful and professional really helped me out with a problem I was having with…read moreanother cellphone company my go to person! 10/10 service

We have wasted 2 days going back and forth with this store. We needed a basic flip phone without a…read morecamera due to security restrictions at work. We had used the Samsung A157 before, but we wanted to put this device back on the number. We went in to the store on 10/29 to update the IMEI and get a replacement SIM Card, and the technician had a little difficulty syncing. What I assume is the manager walked by, and said the phone was 2G and would not work. We also had the technician update our authorized users to reduce the stress on my 85-year old grandmother. After a lot of internet research and calls with AT&T and Samsung, I determined that the phone was not 2G and the manager was wrong. We went in again in the afternoon on 10/30, and the technician could not help us because the employee did not update the authorized users correctly. We had to return home to assist my grandmother in adding additional users. On my 3rd trip to the store, a new technician was working and he had the phone working in 5 minutes. We had almost thrown away a $100 phone and were ready to remove one of the phone numbers/lines on our account - all based on wrong information provided by a floor employee and/or manager. After wasting many hours on this problem, we are very frustrated with out AT&T experience. The only good part of the experience was that the 2nd technician was very capable.

So I stopped at the AT & T store in Robinson, and when I arrived, there was a sign in the door that…read moresaid I will be back. Thanks. So I decided to wait the possible 45 minutes for them to return from lunch. We'll at 1:00 pm I found out that there was an employee in the store the whole time and he was with a possible customer. Well, he then let this customer out the door and then locked the door behind him. He never turned the open sign back on. So I called the store 4 times, and my phone call was hung up on the first ring. NO ANSWER! Is thus how AT&T runs their business? I have been a customer for about 15 years and at this point maybe not much longer. Was looking to upgrade my phone but couldn't. Just bad business. It makes it seem that something was going on in the store that wasn't supposed to.

Tre Was fantastic! Helped me out by getting my phone back in working order! Recommendread more

Best AT&T store around. The staff was extremely helpful. They helped me save money on our wireless…read moreand internet bill. X and Kelsie, the manager, were so friendly and patient. They answered and solved all the questions or concerns we had. They took their time to explain everything to us. We also had great laugh about the miss spelling in my email. (I'm dyslexic) We were crying. lol I never had so much at an AT&T store. I can't thank X and Kelsie for all the help, patiences and laughs. 10/10 recommend!!!

The incompetence of the staff here are very alarming . 3 staff to help one person and make others…read morewait long time. On a sat 8/24. They make u want to switch to Verizon!!!!

This has to he the worse company for customer service. I called the 800 number and the girl was…read morenothing but rude to me because I needed something other than a sale. I went to Facebook to speak to someone thru social media. I gave them all the information they requested and then asked for a receipt on a phone that is 10 years old. The phone I purchased that has my information on it needs an unlock code amd they are refusing to issue me it . This should be against the law to hold a 600$ phone hostage because I switched carriers. No one was willing to help because I am not a customer anymore. Well maybe if your pricing was reasonable and you treated customers like you wanted to keep them i would not have left after 15 years. Shame on you ​

The people have absolutely no idea what to do about any issue, which is the opposite of what you…read morewant when you go to a store to fix your phone. Sure if you want photos backed up to the new cloud service they're selling they'll help you fine (and try to sell you more on the way out), but if you're trying to change your phone over they may brick your old one (on accident, I believe this due to the massive incompetence we experienced) so you have to buy a NEW ENTIRE PHONE. They can't even coordinate with THEIR OWN CUSTOMER SERVICE PHONE LINE. WHY AM I THE MESSENGER BOY BETWEEN THE STAFF AND THE CUSTOMER SERVICE PHONE? WHY WON'T YOU TALK TO THEM AT&T? THEY ARE YOUR OTHER DEPARTMENT? THEY WORK FOR YOU, I DO NOT. THEY LITERALLY WILL NOT CALL THEIR OWN CUSTOMER SERVICE BECAUSE THEY REFUSE TO TAKE LIBIALITY FOR THE PERFORMANCE OF THEIR OWN SERVICE (they call this confidentiality, but it's really to dump the responsibility of fixing their broken system to the customer). That is absolutely insane. I am going back to Sprint/T-Mobile where people would actually fix my issues.