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    Tim's TV Service

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    XFINITY

    XFINITY

    1.2
    (71 reviews)

    XFINITY is a division of the Comcast company. XFINITY sells cable television, Internet, and…read moretelephone services to customers across much of the United States. I have been a customer of XFINITY for almost a decade. Currently, I use only their cable and Internet. Their prices are high, but the cable and Internet have reliable connections. In the past, my husband called XFINITY's customer service department to change our plan so we could watch local sports teams, and the representative told us the wrong thing. We ended up calling them again and changing our plan back to the original one. Recently, I needed to have XFINITY mark the locations of their wires in my yard prior to a digging project. An XFINITY employee arrived on time and accurately marked the locations of the wires.

    Disappointed for a variety of reasons:…read more 1: Had to pay for professional installation, and soonest appointment was a week away despite the store being down the street and promise of "same day installation" 2: appointment windows are 2 hours long and there is not a "your technician is on the way" notification, I.e I could do 4:15 not 4 pm, but the window is 4-6 pm and technician came at 4:03 and left at 4:10.... I got home at 4:12 from the hospital 3: no way to contact tech directly, everything is through AI bots and the only options are to reschedule your appointment when they notify you your tech has arrived 4: tech support is non existent. rep repeatedly muted himself during conversation unannounced for 5+ minutes. Provided very little coherent advice, then pitched Xfinity mobile ;(

    Xfinity

    Xfinity

    1.8
    (5 reviews)

    This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

    We moved and a technician was supposed to be out today. I was told they were delayed and I kept…read moretrying to find out when they would arrive. I finally chose the option to cancel my account; yes, I got someone. After another 30 mins of being passed around, and no resolution, other than it would be five days before the person would arrive, I decided to actually cancel and go to Verizon. I had forgotten how awful Comcast is. No one can truly take charge to deliver a resolution. I will not miss them.

    Tim's TV Service - televisionserviceproviders - Updated August 2026

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