XFINITY is a division of the Comcast company. XFINITY sells cable television, Internet, and…read moretelephone services to customers across much of the United States. I have been a customer of XFINITY for almost a decade. Currently, I use only their cable and Internet. Their prices are high, but the cable and Internet have reliable connections. In the past, my husband called XFINITY's customer service department to change our plan so we could watch local sports teams, and the representative told us the wrong thing. We ended up calling them again and changing our plan back to the original one. Recently, I needed to have XFINITY mark the locations of their wires in my yard prior to a digging project. An XFINITY employee arrived on time and accurately marked the locations of the wires.

Disappointed for a variety of reasons:…read more 1: Had to pay for professional installation, and soonest appointment was a week away despite the store being down the street and promise of "same day installation" 2: appointment windows are 2 hours long and there is not a "your technician is on the way" notification, I.e I could do 4:15 not 4 pm, but the window is 4-6 pm and technician came at 4:03 and left at 4:10.... I got home at 4:12 from the hospital 3: no way to contact tech directly, everything is through AI bots and the only options are to reschedule your appointment when they notify you your tech has arrived 4: tech support is non existent. rep repeatedly muted himself during conversation unannounced for 5+ minutes. Provided very little coherent advice, then pitched Xfinity mobile ;(

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.

Really a nasty bunch in this store. The store manager made jokes (inaudible to me and I think it…read morewas racial profiling) to another employee while they were trying to figure out how to burn me with more "features." During another visit, some dude with long hair lied to me about returning a product and got upset when I told him to keep his gaslighting to himself. Comcast is a rotten company and the employees I came in contact with in this store were rotten people. Also their internet goes down constantly and their very used (not new gear) overpriced rental router/modem is junk. I've been looking to get out and away from them for years and I finally did. So have fun with yourselves you nasty bunch, I am so happy to finally be rid of you.

cannot get ahold of anyone. have the # of RYAN the assistant manager who does not have his voice…read moremail set up. The only 2 phone numbers I have and they said they are not the numbers.

While I can't say the service Comcast/Xfinity provides is good, I can say this store is really good…read moreand they know what they are doing.

I got DISH 3 months ago.. They kept raising the prices and every wind storm the signal would go…read moreout.. One freezing day it said to go up and chip the ice off the dish!! What craziness! So we canceled our service, it cost $300 to cancel and $50 to take away the dish..DISH did not send me a box as they claimed..so, I saw that I could "recycle " the equipment at Best Buy, on the website DISH charged me another $379. Don't fall for DISHES scams..read carefully..don't waste money on DISH.

Don't do it!!!!! If it EVER rains in your area you will lose service. And if it doesn't rain…read morewhere you live I want to know where you live. JUST DON'T CHOOSE DISH TV, pay a few extra dollar and get a cable service. DON'T DO IT DON'T DO IT DON'T DO IT

This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

We moved and a technician was supposed to be out today. I was told they were delayed and I kept…read moretrying to find out when they would arrive. I finally chose the option to cancel my account; yes, I got someone. After another 30 mins of being passed around, and no resolution, other than it would be five days before the person would arrive, I decided to actually cancel and go to Verizon. I had forgotten how awful Comcast is. No one can truly take charge to deliver a resolution. I will not miss them.

I have had no electrical service since 6/6/2026 at my address. The electrical and internet cables…read moreare still down. They charged me on 6/29/2026 for internet services they are not provided. They hung up on me.

Zero stars if I could place one, if you can do anything to avoid this company, their people and…read moretheir service please do. Its Been a nightmare to say the least!