I showed up within the last hour of the business being open. Still, Angie was personable, resourceful, kind, and polite. She made the process of picking up equipment a positive experience. read more

I have to report that my faith has been restored in Comcast! I visited the Factoria location today, a Saturday, and after a short wait, Angie & Chris worked together to answer my questions and get me set up for my new television. The customer service could not have been better..5stars! Thank you! read more

I'm currently standing in the store. It's 2:15pm and I'm waiting for my appointment which was 1:45 to 2:00. I went to sign in and it said I needed to ask an associate. It appears the associate forgot about me, but I still wait. read more

Years of constant throttling. Promises, deceit, price increases for no reason. Went back to using an antenna. No Comcast bill, very good channel choices. MUCH happier. Just think.... save $2,000 a year with one easy call disconnecting the cable. read more

OMG what great service Jerry gave me today at the Xfinity in Factora Great experience very professional read more

Just stopped in to exchange some equipment. My previous experiences had all been at the large Redmond Service Center so I was NOT looking forward to this. Signed in and a few minutes later Shawn (not sure of spelling) was very helpful, personable and quick. Minutes later I was on my way out with the new box. In fact the service was so good, that I went back into the store specifically to ask for his name so I could write this review. read more

I'm so tired of this company. Iv'e asked them to fix my internet do to intense quality drop in gaming and Netflix around 5-pm-10pm daily. They have not fixed anything. This company is such crap, DSL seems to be great , and it is in most areas. They are crooks. They take your money, and give you shit in return. I hope they go out of business. Google Fiber WE NEED YOU!!!!!! read more

I'm sorry people have been leaving such scathing reviews for this store. Everyone there has always been happy to help - especially Angie and most recently Cris. For the last two years all service and help have been great from her. She made things so easy setting up things for my Mom's move to a retirement home. I'm with XM now and happy I did it to save $60 a month! Cris made it easy. They have my vote. read more

I went inside yesterday for cable and internet and I was promised they wouldn't run a hard inquiry on my credit report. First thing that happened when I got home was a credit karma notification of a hard credit inquiry for Comcast Washington. Second problem is they gave me a modem that was in a bridged setting that requires you to connect to your home internet except the internet won't work in this setting. Then it tells you to use Ethernet to plug into the modem directly. I just moved here from Hawaii and all my computers are on a boat in the Pacific Ocean. They should explain they're giving you shit that won't even work let along they don't give you the correct cable splitter and extra cable cord to connect everything into the 1 cable outlet in your apartment. 0 stars for the store employees basically telling me I'm shit out of luck and call the phone number again so I can have some stupid audio recording 20 minutes long not provide the help I need. Better have that hard inquiry off real quick and a credit on my account for wasting my time and having to pay for service I'm not getting. read more

I literally dread calling Comcast because of the very intense automated gatekeeper. You can't speak to billing, if there's a question for a tech they'll insist on sending new signal to your box which then requires at least 15 min wait before you can call back. BTW, not once has a new signal fixed my issue. They make you sign a contract but then feel free to change things both parties agreed to without notice! Every call for any reason requires an hour ling call. I keep giving feedback and they have changed a very few things but you need just the right words to get past gatekeeper. The message is loud and clear..."don't call us, we don't want to hear from you we just want your money"! Now have to drive to B Square to pick up proper remote for my TV! Wanted to call first but number listed is the Comcast customer service number and I can't bear to call them again!! When this contract is up, I'm switching to Dish Network read more

As a company Comcast is irritating. That said, the guys here we're helpful, courteous and we're able to help me in just 5 min with a very short wait. read more

If I could give zero stars, I would. Stopped in here to exchange equipment that quit working. Associate at reception desk was with another customer but took our name - we were second on the list. There were three associates, including the one at reception, working, all with customers, and one other customer on the waiting list ahead of us. The associate at the front desk was having a very loud, lively conversation with his customers. Another associate had been speaking to the same customers when we arrived but left out the back door. We wandered around for 10 minutes or so and then went back up front to stand by the reception desk. At that point, I realized the customer was giving the associate a Tarot card reading - I kid you not - including a discussion of his astrological sign (Scorpio). When I asked if he was about done or if there was a manager I could speak to, he told me he would be with us as soon as he was done with his customer, confirming that would be after he completed the Tarot card reading. Another customer came forward at that point, who had been waiting when we arrived. She hadn't been told to put her name on a waiting list. The associate told her the reception associate had gone home sick and another associate had left so there would be a wait. I again asked if there was a manager or someone I could speak to since it was clear he wasn't going to be concluding his conversation with the customers any time soon and from what I overheard, none of it related to business. We finally left to run an errand nearby and came back about 30 minutes later. The associate at the front desk was just finishing up with the customers who had been there when we arrived, but we also saw another customer arrive with an armful of equipment. By that time, it was only 30 minutes until the store closed so we gave up and left. The clerk at the front desk was inefficient, disrespectful and provided terrible customer service. read more

A novel concept! Whenever I've been held hostage before it was by criminals trying to rob the store. This time, the store and its employees held me hostage (to their terrible service)! What a time to be alive! read more

Beware of parking at this location. I stopped in this morning to ask a question. I received prompt, efficient service but went I returned to my car I found a $40 ticket stating the I had "walked off the lot". Since I did no such thing, I will probably be able to get the fine voided. But this kind of aggressive parking enforcement has crossed the line into customer harassment. The experience makes me hesitant about returning to this Comcast store. read more

0 stars is what these jackholes deserve. Well cancel you account for a month ago so we can send your deposit back. No wait, you get no deposit cuz you have a positive balance on your account. Screwed up cable that never worked right after numerous house calls to replace a HDMI cable. We change the name on the account and receive no bill, only harassing calls at all hours. I can pay part of it, the rest has to wait til payday on the 30th. Well, I don't know what to tell you. We are cancelling your service on the 25th. They cant wait til the 30th. Happy cancellation!! Next!! read more

It is completely unfair and immoral how Comcast treats and takes advantage of some of their loyal customers. While my husband and I were recently able to lock into a 2 year contract (as existing customers) for $108 for high speed internet, premium cable including hbo and stars, and DVR, my mom who has been a loyal Comcast customer for 25+ years called in to lock into a new contract and was instead charged even more for her services. She was paying $233 and since the call last month is now being charged $268 for high speed internet, cable (no premium channels or DVR), and a landline. That amount is completely outrageous and I 100% know that Comcast representatives take advantage of some customers (say a single woman in her mid 60's as opposed to a 30 year old male who knows how to bargain and stand his ground). "Rob" from Comcast promised to call my mom back and get this handled, but my mom never did hear back from him. She has called back since but no other representative so far has been willing to help her. Is that really how you want to treat your loyal customers Comcast? Feel free to message me and make this right for my mom...... read more

BEWARE! Very slippery in the details. Lots of added on fee's etc. Don't kid yourself that "self install" is free, you will pay almost as much as if a technician comes out. I have been with comcast for not quite 2 weeks now and what should have been a $75 bill is more than double with fee's and add on's etc. Very Disappointed. I must say though that the Service Technician that came to the house was the best part of the experience. DON'T BE SUCKED IN BY PRICE....IT IS NOT GOING TO BE THE "REAL" PRICE IN THE END!! read more

I wanted to leave a positive review on Xfinity's customer service amidst all the bad ones. I went to the Factoria Customer Service Center to upgrade my ancient dvrs. Jerry Wong was the consultant to help me. First of all, he offered to help carry my heavy dvrs! Then, he patiently explained my new equipment (I am no tech wiz!), evaluated my billing and got me a better price with more services. He even drew me a comparison chart to show everything. He scheduled my install appointment and gave me his card with his email address. The next day, I was still having trouble with my mini player so I emailed him with a question about my appointment. HE RETURNED MY EMAIL WITHIN 10 MINUTES - explained that Xfininty had to reschedule due to the power outages. Wow, how cool is that. Hopefully this afternoon, everything will be up and running great. (and no, I am not his mother or any relation! I've never met him before) read more

After spending nearly an hour on the phone to find out why our monthly bill for internet and TV had suddenly increased over 30%, discovered all telephone rep wanted was to sell us more, more, more--and more complex programs. So, went to Factoria Xfinity store to see what we could turn in/cut to reduce our $$. No need. Dealt with IMMANUEL who was OUTSTANDING = courteous, specific, un-rushed . . . altogether an excellent rep for the company. We left the store pleased with Xfinity, having had a most pleasant and successful experience. His attitude was truly appreciated. read more

ZERO STARS FOR COMCAST. I visited this store today to exchange a cable box. We specifically discussed the remote sensor, with the rep telling me I could keep the old one or get a new one. To be "green" I said I'd use the old one. Then when I got home I discovered there was no port that would fit the old one, as the box had upgraded and now the connections were different. Then I made the fatal error of actually trying to call Comcast to get some help. Ten minutes into my first call they just disconnected the line. I'm now 25 minutes into my second call. And, to add to my bad experience the rep is now telling me that they gave me the wrong cable box type. So I went back to the store only to learn that there is no longer a need for the remote sensor. A waste of over two hours of my time today. BOTTOM LINE, EXPECT THE WORST IF YOU HAVE TO DEAL WITH COMCAST. read more

First of all i just want to say that i called Comcast and felt like i was being pressured into a sale. the sales representative would not listen to me and was just trying to do a hard sell. I decided to go to the store to speak with someone in person. There i was helped by Joel. Joel was a great help! He listened to my needs and showed me what my options are. After taking some time to explain in detail and show my options i felt like i got exactly what i needed and for a price that was very affordable. Joel is a great Comcast employee, instead of trying to up-sell me he got me what i needed. The reason i ended up going with Comcast instead of dish was because Joel. I would recommend all my family and friends to him. So thank you again Joel! read more

What a wonderful staff this Comcast office has. I walked right in the door and was instantly pointed to Jerrell, a very helpful Comcast employee who made my entire experience super easy. I told him about how my cable box wasn't working and he said he'd get it replaced right away. I mentioned I might be interested in upgrading and he gave me all the options that would include the best service for the lowest price. He even patiently waited while I hemmed and hawed over the decision. On top of that, he was very sociable with me and we had a lovely conversation about movies and TV. Once I finally decided, he quickly went and got my hardware and painlessly walked me through all the technical steps for setting up the account. It was fast, efficient, and gave me everything I wanted. Jerrell was wonderful, and I look forward to my next Comcast visit. Thanks for being so awesome, you're the best. :-) read more

in our experience with comcast over the past two years, we can only explain our experience as pure hell. in 45 years i have never experienced a company worse than comcast. we will happily read a book rather than pay comcast another dime. comcast has overbilled our account for services not ordered, failed to correct the problems, promised to return our calls in a timely manner and failed to do so. customer service has failed to correct service issues in a timely or professional manner IN fact, I would say that comcast offers terrible customer service (see Worst Service EVER!) Comcast tore up our yard to repair their cables and after a week the same problem existed. Comcast continues to seek monetary compensation for their equiptment they picked up from our residence but obvioulsy did not record in their system. DOES COMCAST HAE A system? They must right everything down on yellow sticky notes as everytime we are forced to speak or chat with a comcast representative our work order history is never complete correct . Comcast tech support chat system is a cruel joke. why doesn't comcast just save us all the frustration and time and havethe chat service representative to tell us to pound sand is there isn't a hope in haiti that we will be able to communicate efficiently and resolve the problem in less time than it will take to melt the polar ice caps. This household will no longer be further exploited by COMCAST. We are excited to order sattelite television service, Remember you too have a choice in your tv / media providers - so do not settle for being Comcast's punching bag anymore. read more