So horrible. Unless…read moreyou like calling and being automatically placed on hold....only to find out they aren't even open? That's right, even though it's a weekday afternoon, no one is even in the office. It's you and a repeating message "Your call is very important to us, thank you for staying on the line." Such bad karma, such a lousy company.

It almost brings tears to my eyes to compare how great these folks used to be to the awful provider…read morethey've become. I have referred countless customers to them over the years and now I regret it. For years I leased a DSL line (which Seanet resells via CenturyLink) together with a domain name redirect and two mailboxes. I began experiencing big problems with my DSL line in mid-June of this year. The line was down 70 to 80 percent of the time, at random intervals throughout the day and night. Over the course of the subsequent two weeks I was constantly bugging the Seanet technical team trying to get them to help me. They essentially told me that until I could PROVE to them that it wasn't a problem with my equipment or my in-house wiring they could not generate a trouble ticket with CenturyLink. They said nearly unbelievable things like, "You might have jiggled a wire loose when you moved the phone connector," or (get this one), "Lots of things can cause wiring to go bad - even expansion and contraction of your house." (Yes, I was in utter disbelief as well!) I tried to tell them that I did phone wiring as a career for about ten years and would know if I had a wiring problem but they would not hear of it. Finally, I disassembled all my equipment and took the modem outside to the demark and plugged it in there - no small task, especially in the rain. Same behavior. At that point Seanet grudgingly relented and generated a trouble ticket with CenturyLink. I thought my troubles might be over, but in fact they were just beginning. CenturyLink called (one of those monotone bot calls) the day before their appointment to confirm they would be out the next day between 1 and 5. Yes, you guessed the punchline, they never showed and they never called. The next day I called Seanet to report that CenturyLink had missed its appointment the previous day, only to be told sorry but they have no control over what CenturyLink does and doesn't do. The technician even said that CenturyLink makes him angry sometimes as well, but there was nothing he could do. I'm thinking, "Guys, you are reselling someone's product as your own. You have to do a better job of supporting it." That was the tipping point for me. Imagine: Someone so upset with a company's customer service that they decide to switch to Comcast. That's how dissatisfied I was. But wait; there's more! On June 28, I called Seanet to cancel my DSL line, which, keep in mind, had not been working reliably since June 14. On the same day I called to cancel I received my monthly bill from Seanet charging me for DSL service through July 13. I respectfully requested they not charge me for that month because, well, because I hadn't in fact received the service. They actually had the gall to tell me that CenturyLink requires 30 days' notice on DSL cancellations and that they were not willing to bear that cost, despite the fact that they had not provided the service I was paying for. The following is an excerpt from Seanet's reply: "Per our conversation regarding a credit for June, I am just letting you know that the 30 cancellation notice is required there is no leeway with this. This is a standard practice with all carriers. I understand your frustration but there is no way around it." So, I guess somehow I was supposed to know 30 days in advance that my DSL line was going to fail so I could cancel it in time not to get billed for it. I didn't know whether to take them to small claims court over this or just save myself the stress and move on. I have chosen the latter. But my message to all those out there considering using Seanet: Just say no.