They will lie to you and then tell you it is our fault because they have all the customers review and accept the changes. The sales guy told me that he was not making any chagnes to my account but instead he substantially changed my DVR service. But it is my fault because I didnt see that change on the confirmation page. Bunch of swindlers. read more

Went into this store to drop off my old Xfinity equipment. The store was extremely busy. All I had to do was drop off my equipment, so the employee said I could set it down at the front desk and they will scan it in. Weeks went by and my equipment was never returned in the system. Unfortunately, don't trust them. Spent a long time on the phone trying to get my old equipment off my account. read more

Horrible store and reflects overall how comcast is from their CEO and Management on down, I have had multiple box issues its new vs refurbished this is my 4 trip back to them in 2 months, after 33 years of being a loyal customer it is probably time to change not worth the charges I have paid and the horrible service they provide, I will not even talk about the IVR jungle when you call in to get to a live human whom can not hear you or provide service at all! Xfinity it is called Active Listening skills which you do not have or practice with your employees or customers!!! read more

Brought in a box that I needed to remove from my account. I was told that "Per new policy, they cannot take back equipment without us calling Xfinity and having the item removed from my account." So back home I go with unneeded box in hand to call. I reached out to Xfinity and was told "NO SUCH POLICY EXCIST". I called the Attorney General's Office and told them what had happened they said, " It is unlawful for a company to refuse equipment back in this manner, would I like to file a consumer complaint?" So, I did as it was explained this constitutes consumer fraud, to gain additional charges by service dates. I have been to this store numerous times and it is really difficult to deal with them. I have asked to speak to managers but there never seems to be one on site... read more

Horrible experience. I went in yesterday and asked if there were any specials and she said no. I then asked about the free phone line and she said yes that was an option. I asked if there were any streaming deals and again she said no. She didn't tell me about the $15 streaming special. I went back today and was told there were four people ahead of me. They took my phone number to text me so I could wait in the car. It has now been 3.5 hours and still no text. I finally left and came home and ordered everything over the phone. They only got one star because I couldn't submit this with zero stars. read more

long wait to talk with representative. Only 2 representatives. several people waiting when arriving at 10:00. unable to schedule an appointment earlier then 11:00am read more

I just came to buy a replacement pod. They are eager to assist with people replacing their old equipment but just to buy a replacement is an issue. read more

More power outages !!!!! Customer service is the worst. They treat their customers like dirt. I'm going with Starlink.

I hate Comcast/xfinity because of their high prices and bad customer service. I canceled them years ago and couldn't be happier with just a digital antenna and streaming videos through my Roku. Here's another reason why I hate them. Their service techs would make occasional visits to our townhome complex each time there's a service call. Each time they activate/deactivate an account, they would cut the coax cable and not clean up their mess. read more

Xfinity Store by Comcast - Trash the Comcast/Xfinity techs leave behind. - Internet Service Providers Near Me - Auburn, Washington

Not a big fan, employees just treat like a number, get you in and out without making you feel any value at all. Poor guest service, tell you to go to Best Buy. Leave you feel like you just wasted your breathe and time, shoved off all while taking your money every month! Just because you have a monopoly on the market doesn't mean I should be treated less than polite and nice. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Auburn, Washington

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A new Comcast Service Center is now open by the Outlet Collection (formerly SuperMall). Recently, I reduced my service plan and needed to return a TV box, exchange an HD box, and inquire about a credit I was supposed to receive. The store itself is quite inviting. Recently they just added a numbering system and while you wait, there is actually a TV and comfortable seats to make waiting less painful. The customer service is great compared to my prior experiences with their other locations. I have been here 3 times and each time the wait never exceeded 12 minutes. So in sum: quick service, comfy waiting area, free wireless internet, and helpful staff makes this location a welcome Xfinity place to visit. read more

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I have lost 3 days of work because of you POS service No matter what fucking xfinity building you call it's the same fucking number and it always leads to a fucking robot voice you people are fucking shit your absolute shit on top of it all my bill should be no more than 80$ Yet I'm paying 111$ so not only are you unreliable and not care about your customers but your THIEVES AS WELL!!!!!!! Fuck you! Fuck you! Fuck you! Fuck you!!!!!!!!!!!!!!!!!!!!!! read more

Well lit store. Has a lobby with a 60" Samsung flat screen TV to accommodate little people. Also, has 2 express bill pay stations for us to pay our bill while waiting. Everyone here seems chill. Noise level is medium. Even if you're the 7th person in line, it goes by pretty quick. Free wifi while you wait. Kinda wish there's a coffee maker here haha! read more

Xfinity Store by Comcast - Comcast Xfinity - Internet Service Providers Near Me - Auburn, Washington

Heads up, if you buy shows on Comcast, when you leave Comcast/Xfinity, you are not allowed to access them even via the internet. I switched to internet only with Xfinity and I was blocked from my purchased movies and shows over the years. I finally got them to refund the cost of all the movies, I would recommend buying them from Amazon Video instead, you can always log on to Amazon video and see them. read more

I visited this location today with my wife to upgrade her iPhone X to an iPhone 11. I purchased her iPhone X along with mine two years ago when we switched from Verizon to Xfinity Mobile to save a few bucks. Background: I visited a nearby location in Tukwila two weeks ago when I was considering upgrading my iPhone X. The model I was looking for was not in stock. We were getting ready to go on a trip and I was hoping to get the phone in time so I asked about the process if I were to purchase the phone from Apple. I was told by the sales rep I could just remove the SIM card from my old phone and insert it into the new one. That sounded so simple and I was impressed. I followed his direction and swapped the SIM card. Everything appeared to work fine. My wife got phone envy and wanted her own iPhone 11 so she called the store earlier this week to confirm her desired model was in stock. The rep said they had plenty. Back to today - my wife asked our rep if they had the model she called about earlier. She had a snide comment along the lines of "probably not if it was earlier this week", but they did indeed have the model. I then asked what the trade in value of her old iPhone X was. She made another snide comment that it's "not much". Apple paid me $400 for my phone when I purchased my new iPhone 2 weeks ago and took that total off my bill (immediate payback). Xfinity would only give $299 for my wife's identical phone and that was by gift card three months later. Epic fail and a firm "no". I'll sell her Phone on eBay. The rep then got out a new SIM card for my wife's new phone. I asked about this because I was told earlier a new SIM card was not necessary. She again made a snide comment to the effect of "I know more about this than you because I've been doing this for 8 years" (of course she knew nothing about my background and I didn't mention it, but I sold my first cell phone as a radio shack manager in 1993, possibly before she was born). I was a bit concerned about what she was saying regarding the SIM card because if she was right and it causes the problems she suggested that could be an issue for my phone. Long story short - it is a big issue and the issue is specific to xfinity mobile. I learned this after talking to the store's assistant manager and central telephone support. Based on the Representative's attitude, the misinformation given by at least three different Xfinity mobile employees, and the lack of modern technology used by Xfinity Mobile's back end systems I have decided Xfinity Mobile is not right for me. You get what you pay for. I'll be switching carriers. read more

Worst internet provider ever!!! Try and contact someone in real terms... You'll get someone from another country that can't speak English after waiting on hold for hours. I took my xfinity equipment and threw it out my front door onto the street. I couldn't be more frustrated with how terrible this company is. Salesman from this store sold me this package... Promised the best service and highest internet speeds for $200.00 a month, all I get is constant buffering. No connections and dropped service. Xfinity is costing me thousands of dollars in lost business. read more

Walked in to return our cable box and got helped right away! A gentleman walked my over to his desk and gave me a return receipt and was very friendly. He even answered a few questions I had about their wireless plan and was not trying to push me into switching service! Would highly recommend this store. Wish I got his name. read more

I went to this store yesterday. It took two hours to be called upon. There was a woman crying after leaving a clerk. I brought in a copy of Xfinity's online ad for $39.99 a month for internet. It was only valid if you showed up in person. I was told that no such deal existed, even though I found it on their site. I am taking my money elsewhere (even if it costs a bit more). I will not support Xfinity. I am not an existing customer. I have family members who are now going to cancel their Xfinity services. Shame on Xfinity/Comcast. read more

Horrible service. I literally asked the guy when I picked up my new box if I had to call to have it activated. Ohhhh noooo he says... its all wireless. Just run it and it will pick up your old wifi and password. YEAH OKAY. Get home and he forgot to give me the wifi box along with the TV equipment. It's NOT wireless and now I have to wait for a tech. Thanks jerk. And BTW your pants and ridiculously short and you need a stylist. read more

Xfinity just missed their 3rd appointment with me yesterday. The appointment is to have a security system installation in my home. When they miss an appointment they never call or show up. Yet I receive texts that their are on their way. So after 3 missed appointments they offered me $20. I guess they think the homeowners time isn't worth much. What a great company. I have no trust in them now. read more

Super happy with the service at this location by the outlet collections. The store itself was fully staffed and we were helped right away Saturday afternoon. We were helped by Caesar and he was super patient and helpful. We were able to return our box and order new services in a matter of minutes. Glad to know there is a xfinity location nearby that is competent and willing! read more

Worthless if you need assistance. All I needed was to swap out a broken cellphone with a back up iPhone that I previously had on the same phone line. I showed up on time for my appointment only to be told that I needed to go home and call this in. Uh I think that's why I came to the store because I know from experience that calling Xfinity is a great way to lose 2 hours of your life getting bounced around from clueless CSR to a even more clueless CSR. Now you can't even get assistance from a live person, by appointment, standing in front of them , in their building! I am now researching alternatives to replace the 5 services I have with these clowns ... read more

Comcast is basically run by a bunch of crooks. The internet speeds are fine and the cable is nice, but the actual customer service sucks. And so does the cost. Workers are constantly trying to trick you into paying more and will add on things to your bill that you didn't even know about. The only reason we're still with this awful company is that we have no other choice. Xfinity rules this area. There's not enough competition. Doesn't matter which store you contact. Auburn, Tukwila, Federal Way; it's all bad. If you can avoid using this company, I suggest you do it. read more

The worst customer service ever. The only thing worst is their billing department. I could go on for hours. I am so frustrated with them. They do not care about their customers and will do and tell you anything to get your business. But buyer beware that don't keep promises, are not truthful and you will be billed inaccurately. After countless of hours trying to resolve issues I have come to realize ( They just don't care about the customer as long as they make money off of you ) DO NOT USE XFINITY WORST COMPANY EVER!!!!! read more

( copy and pasted from federal way location) If I could rate this store a 0 I would. I bought a $1,400 from the auburn location less than 48 hours. Once the phone was opened we noticed a scratch. They refused to help and wanted to charge us for anything they could, much like they do their bills. Honestly I've already got rid of everything but their internet. Both internet and cell phone service will be switched asap. Do not go here or to the auburn store. read more

Comcast is such a terrible company the prices for the bad service at least for my lines tv always pixelated now internet not working with tv always had shitty signal with them the tech service guy all he could say that when you tee the cable the signal gets worse I guess just like the bill most hated company in USA read more

Go to the Redmond store and ask for Larry very kind and respectful. Best customer service I've ever had in my life

I came here a few weeks ago to get my modem switched out. It was a breeze! There is an assistant in the front who will check you in and give you the appx wait time. After that, your associate will call your name. I got Brandyn. I am pretty sure. He was really nice and helpful. He gave me all the instructions that I needed. It was a pretty easy experience. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Auburn, Washington

I was convinced my Internet issues were due to low speeds and an outdated box, so I upgraded per recommendations. Now it constantly cuts out, is often much slower, and there are absolutely no resolutions, apologies, or ownership taken. Xfinity only exists because there is no competition in this area. If there was any competition whatsoever, I would leave in a heartbeat. I specifically downloaded this app just so I could post this review. Congrats! read more

Comcast/xfinity is awful. I have spent hours upon hours to get them to remove their temp lines. I can't count how many appointments I have had scheduled to get this resolved. These guys are a bunch of crooks that have no concerns over their customers because they know they have a monopoly in the areas that they serve. I hate Comcast read more

WOW what a bad way to spend the afternoon. First of all they said 15 minutes - only 5 ahead of us so that sounded reasonable. Boy were they off - it ended up 45 minutes with 16 people in line and the service people working like snails. I asked the person checking in why so long and he said -45 minutes is normal this time of day - huh perhaps that is what they should have said since it is "normal". NOTE - only 3 service representatives. Next they don't have chairs - you get to sit on a stool with no back and if you want - you can watch commercials for their product on the tablets in front of you. Finally we get helped and the initial help took all of 4 minutes - you would think they would have a fast lane for people who just are exchanging items. Now the "kicker" - they tell us our main unit we have is no longer supported and we need to update. Now we just went in last January and updated. Supposed to be top of the line - and it lasted a whole 6 months - wonder what bottom of the line is. The unit is supposed to be a recorder but when you change you lose all the shows you recorded - which we did. Guess what - we get to do it all over and lose all the shows again. I had taped 85 eposodes of a series to watch over the last 4 months and now it will be all gone. Great system. Dish is starting to look real good. I asked if we could have a free move or two "On Demand" - nope not something they do. Remember when they use to have service representatives that cared. read more

Standing in line in their brand new store. With 15 people ahead of me and the manager wants to play trivia instead of helping people. 3 lines open and no urgency seen by any of the people working here Just another reason why I'm dropping Comcast read more

I had hoped for a better experience but was not surprised. Don't select the "product" category when you check in as it does not work. I noticed my name not on the list of names of customers waiting to be served. When I checked with an employee I was told it is the same as the "service" category. I then checked in again then waited 45 minutes to turn in equipment. Next I found out the monthly price is different than quoted on the phone. I gave up because the clerk was dismissive and just wanted to move on. I was an inconvenience. read more

People here are great. Able to get my bill reduced and still fit my needs. Still hate the monopoly Comcast has on cable and I fully distrust the company. But the people are good and work to get you the best deal that they can. My advice? Don't call the number on your bill. Walk in and talk to a real human being! Thanks guys! read more

Ok where should i start ? A few months ago I ordered comcast everything ... They came out installed the tv first because they don't have one person that can do it all. Ok so after 6 hours of the installer not being able to get me a guide or dvr. I was told there was a issue in our area and could be months before its fixed. I bit my tongue and waited for him to leave and called in . They knew of no such outage. After many times trying to fix they sent a senior tech out who knew the issue they had not closed the invoice because the alarm and cameras had not been installed. So after 2 hours on the phone with them the tech was telling me they used to be able to get right to who he needed to fix this but they have changed their policies he kept asking for a certain department and finally they transfer him and in 20 mins that was fixed. Ok so they come to install my alarm system when they get there they don't have a low voltage guy. Hmmm ok that's why we had to wait weeks but ok. They wait and get the low voltage guy there he says I cant run the wires because you have vinyl siding hmmmm how many houses have that , so I climb a ladder and drill a hole. They install everything and it kinda works sometimes . So after calling getting the run around again . They finally send someone out to look he climbs his ladder and see they didn't remove the film off the cameras. So then he goes to under my sons bed and finds they did not remove the plastic off the plug ins for the 3 cameras which are the wifi for them and they were not only not getting enough signal but the tech had me touch them they were hot enough you could not hold them he says this is a fire hazard and could have caught fire . Oh did i mention that this was under my child's bed ? ok so lets back up a bit when this all started they said you can save 10.00 a month by auto pay , Shoot ok why not . DO NOT GIVE THEM ACCESS TO YOUR ACOOUNT ! So the second moth in they bill me the 600.00 for the equipment ! That was supposed to be billed over 2 years . Not only once but double billed it . two weeks ago they admitted to it . So 1200.00 over charge . Oh but they can not refund it but they can give me a credit . I have been calling them for two weeks they will do nothing I have a picture of the 1200 credit if u wanna see it. So when my kids are crying themselves to sleep hungry its ok watch a show. Here watch a commercial of burger king nice juicy hamburger but its ok you have cable . I have called asked for a manager finally got transferred to escalations manager 10 days ago she called me got the info and said she would call me back . A few days later she called and said she was still working on it and would call me back . Now its been a week and nothing . I called back today and asked for a manager and sat on hold for over 2 hours practically begging to talk to a manager. Being told call my bank would be the only way to get my money back. Best advise find a different option !!!! Do not give them access to your accounts . Learn from my mistakes read more

I have been trying to resolve an internet modem and billing problem for a month. I have gone through 4 online sessions, these guys do not resolve nothing. Horrible customer service. Comcast is the worst business in the country to deal with. You can not deal with these people and expect fast professional service. If you can avoid Comcast do it. In our area their is nobody else with fast internet. Otherwise Comcast would have been history 20 years ago. read more

Need to give them 0 stars. Comcast must be a Trump owned company. THEY LIE ABOUT EVERYTHING!!! Initial sales rep says one thing, tech guy says another, customer service another and Yet another story from billing. They all make mistakes but won't do anything to correct. This is the worst company I've ever dealt with. Cancelled all My accounts and went to direct tv! read more

Well, they lied to me again. I signed up for a package deal last summer and asked them " will my total bill stay the same for the 2 years?" They assured me that with the 2 year contract my total rate would not go up. Yep, you guessed it. Just started seeing higher rates in all the billing sections except the package price. Shame on you Comcast!!! You can bet when the 2 years are up I will dump your services as fast as you could lie. read more

Stopped in to drop off my non-working box. I was immediately helped by Abel and another man sitting with him. I was helped as soon as I walked in. I repeat: as soon as I walked in. Those who have ever dealt with Comcast know this is unheard of. They answered my questions about moving quickly and were helpful, and the other guy gave me his card with his number and told him to contact him before moving so he could help me set everything up. I was certain I was in some kind of weird dream where a Comcast experience could not only be fast, but also efficient and friendly. But, it was real! Pleasantly surprised and pleased by my experience here today. read more

We visited this store to return equipment and cancel cable services this past weekend. We were lucky to have been helped by Amanda. She was nice, quick and knowledgeable. We really appreciated her great service! read more