Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Quick response, flexible, and excellent install for what we needed. I would highly recommend…read moreDmityri!

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

The service is exceptional, demonstrating a high level of reliability. Uploads and downloads are…read moreimpressively quick, making it a convenient choice for users. Overall, it delivers a seamless experience that stands out.

We switched to Advanced Stream a few years ago and are very pleased with the service. Very few…read moreoutages but the repairs are dealt with promptly. Customer Service is always great, they're always there and go the extra mile to give you the help you need.

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

Got my installation fee waived, friendly employees that care about you and will help you find the…read morebest deal, not necessarily the one that costs the most.

From the owner: Best Connect (formerly EL RAFA ) is a family owned business that has been serving the South Puget…read moreSound area for over 8 years, by bringing customers the best in TV and Internet services. Our customers are residential and commercial. We pride ourselves on outstanding customer service, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today and we can set you up tomorrow (next day install is subject to availability). Ask for a Spanish assistant.

I have been using Lightcurve for years. When I wanted to move my modem, I set up a service call…read more When the technician showed up in his Lightcurve truck the day of our appointment, we were pleasantly surprised on his efficent and tidy work. ​His name was Allen/Alan/Allan.... unsure of the spelling. I have suggested Lightcurve to multiple people in the South Sound due to the fast service and follow through of the technician.

I had the service installed on a Thursday and the tech departed after checking to make sure…read moreeverything had switched over. He made a comment about taking our phones off WiFi to save bandwidth which I thought was a little odd since our former company was able to handle all connections with ease. As we started to use the system it started dropping the internet at random times and when it was connected it would take forever to load a chosen website. I called on Friday morning to find out what the problem might be and discussed the issues with a lady who created a "trouble ticket" and told me someone would be in contact. After waitng all day with no call and no one showing up I fought the problems but no matter what I did the system continued to act up so I disconnected their equipment and reinstalled my old system that thankfully was still active. Later I found a message on my phone from someone telling me to try shutting off the power to the modem and turning it back on to see if that helped. Since I had tried that several times I just ignored the message but I would think tech support might have at least sent someone instead of just calling and leaving a message.

Terrible customer service. Rude, unhelpful on a power trip. I emailed to let them know I moved…read morethe hosting of my domain name to the place it was registered as it turned they could have been giving me free email with domain name registration. I'd been paying these guys 100/year for this. She won't stop billing me.unless I call her. Years ago I had asked for a paper bill to be sent as they won't accept PayPal. She tacked on 3.00 for this. Now I get a bill monthly for the 100. plus the 3.00 plus 12.95 late fee!!!! The last one says I owe 206.60. The original bill is for advance payment of a service I had already moved. They expect me to continue to pay? Don't do business with these folks!! Next I am filing a complaint with BBB. I will update this review when I have a reply.​

I have had this service for 6 months. My downloads speeds rarely exceed 1 mbps. I have been on hold…read moreand left so many messages I've lost count. Awful internet and customer service.

Do not buy anything from these people. They represent companies who will rip you off, then hide…read morebehind the fact they are just a rep and won't help you. They ripped us off by selling us GOTW3 internet service. After signing up, GotW3 stopped delivering the service. More than 5,000 people were ripped off by GotW3, and South Hill continues to sell their service. GotW3 sold the service, stopped delivering, explained it would be fixed, strung their customers along saying if we got tired of waiting, they would do a full refund any time. When we did cancel, they refused any refund. We are starting a class action suit against gotW3 and will post the link here if you were ripped off too.

Do not purchase from So Hill Satelite. They will sell you a product, then take a not my problem…read moreposition when things go south. In an attempt to save on cable and internet costs, I switched to Dish and Centurylink. The Dish installation went fine. The internet is still not installed.. I have been waiting a month. When I asked Travis (owner) to help, I was told that I am on my own and to call Centurylink. So the business view, is to take the commission earned from the sale, but not to support the customer. Buyer beware!! It appears that I will be forced to go back to Xfinity. I would never have switched if it wasn't for the internet cost reduction. Now it looks like I will be stuck paying even more for TV and internet.

My experience is not with this specific store either but about how Xfinity/Comcast operates as a…read morepublic service. I did not think it was possible for an internet & phone service provider to get any worse but now it has become obvious that they are now incorporating 3rd world type of customer service. And believe me, this is not an exaggeration by any means. They are specifically trying to deceive their own customers in order to keep you putting money into their pockets. It's impossible to get a real person on the phone unless you happen to find the number that they do not want you to have. And then they will try to get you to believe that they need to help you by getting you to hang up and promising to call you back but they purposely don't call you back. I have 2 apps on my phone for Xfiniti and neither one of them works properly. You cannot get into your own account and the reason is because they do not want you to be able to find out how much time you have left on the contract that you signed when you accepted their new free phone. As an example, AT&T will offer you a less expensive service but you need to know how many more months you have left on the current contract with XFINITY/Comcast but they put in place road blocks so you cannot find out. And if you leave too soon, they will hit you with additional fees for breaking the contract you signed when you accepted the free phone. As you know, you are wasting your time trying to get through to their customer service office but this is the phone number that will get you to a real person. But they will do everything they can to make you feel as if they are helping you when they are trying to share as little information as possible. Once I leave, I am never going back to these professional scammers. We are supposed to have a Customer Protection Agency but they simply take monetary gifts to look the other way. Xfinity/Comcast is an embarrassment to the term "Customer Service." This is the number to reach a real person but they are are very schooled in how to "NOT" help you. 1-888-936-4968 And those surveys that allow you to give a review. That's only there to provide the illusion thattheyu care about their customers. THEY DON'T CARE....

I walked in to return the dvr and cable box and dvr and it was fast and friendly at the store thank…read moreyou! Xfinity online and call was the opposite the chat was useless and the two representative, I got hung up multiple times for what 30+ minute's of wasted time explaining what I want to be happy instead I got constant upsell. Just make yiur customers happy to start.