I just took all my electronics to the store and terminated my Cable/phone service with Xfinity…read more The cable is the worst. Pixels distorted the pic Always. $300 plus a month crazy. The service at store was Excellent. Dealt with Evan he was the only thing Good with Xfinity.

Constant outages, poor customer service, and high prices compared to other options. Be prepared for…read moreall of these if dealing with Xfinity.

In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

Sitting at Xfinity now with an employee after a 1 hour call with Xfinity/Comcast customer service…read moreover the phone. They sent me to the store to try and figure out a billing issues that the billing department claims they couldn't figure out. And of course the store cannot help me. If that isn't bad enough another employee walks up to the desk I'm sitting at and proceeds to take a payment (at the desk I'm sitting at!) from another customer with out an excuse me, or an explanation or anything. Another customer is swiping their credit card inches from me. Super awkward!

Had a SOS phone error after an update and couldn't use my phone. Went to the Covington store. I was…read morethe only customer there. The agent working said she couldn't help me. Said she wasn allowed to call customer service since she obviously didn't know how to help fix my issue. She wasn't busy for heaven's sake! Went home and 'Chatted' with tech on IPad- still not getting problem fixed. They ended up telling me to see my local Xfinity store! Oh my! Guess I'll get a new carrier.

I reached out for a quote and Michael got back to me in a prompt and timely manner. Michael…read moreanswered all my questions and we were scheduled for service right away. Michael was very communicative and knowledgeable and answered all my questions about mounting my 85 inch TV and sound bar. He arrived on time and did an excellent job keeping everything clean. Our TV and sound bar are perfectly mounted and centered. I would definitely use Michael again for any audio video related project.

A solid business to work with. My proposed project was a challenge since it involved water pipes…read morebehind the walls and electrical outlets that were not readily accessible. Micheal was the first guy who replied to my project and emphatically said he'd be able to do it. He'll repeatedly say If there's a will there's a way! He's a personable guy and very easy to communicate with, extremely chill. He was able to have my Samsung Tv mounted within several hours. Clean work and reasonably priced, especially considering the complexity of the task. I will do business with him again for future tech installs!

This store sucks! The customer service sucks! You'll wait for a long time only to find out some of…read morethe agents are just inside taking breaks! What the heck!! AT&T do your job!

went to the store on 02/10/24 to switch from T-mobile to AT&T, Jayla quoted me $34.99/line…read more(everything is unlimited, free hotspot...) so my monthly bill would be $104.97 for 3 lines before tax. I agreed to switch to AT&T, 5 days later I received the bill $198.36 ($55.99/line). I was shocked because the price she quoted me is totally different what the actual price I have to pay for. I came back to the store to complain about the price. Jayla said she didn't know how she came up with that price ($34.99/line), and she at least tried to fix her mistake, but Brandon - the manager- acted like he knew what he was doing to MAKE IT RIGHT, but he is not smart and rude. I will never come back that store. After that I called 611 (AT&T customer care) to report what happened, they could not do much, but at least they did not lie to my face.

Had them out to terminate raw Cat6 cables and activate lines run by my homebuilder -- friendly…read moreservice & excellent work across the board. What stood out: - Went beyond the ask -- proactively replaced non-functional builder-installed receptacles - Saved me money -- skipped non-essential parts my AI assistant had recommended - Added real value -- advised on ISP setup and wireless mesh configuration Couldn't recommend them more highly!​​​​​​​​​​​​​​​​

Did a great job installing our cat6 network and coax throughout our 90's era oddly framed house…read more Were patient, knew their stuff (i've been in the tech business for 25 years) and their price was very reasonable considering some of the structural oddities. Would definitely recommend.

I contacted TV Mounting Service to mount my TV above the fireplace and a display shelf on the wall…read more Orkhan showed up the next day and did a detailed and fast job on both. He was meticulous about placing the items at the right position. He also repeatedly asked me to check the positions to ensure I would be satisfied with the installs after the job is done. He did an excellent job and I feel truly happy with the results. Will use this service again.

TV Mounting Service (Orkhan) just finished mounting my 77 LG G4 OLED and definitely earned this…read morereview. He was friendly, careful, not rushed, and took the time to do the job right. This TV is over 80 pounds but very delicate (and expensive!) and he was methodical and careful from end to end. Thanks, Orkhan!

Atlas Networks has been such an amazing wifi service provider when we lived in our apartment…read morecomplex. They provide 5G and regular wifi all in one box for just the cost of $39.99 per month. High speed wifi that it was able to hold up to our gaming/streaming needs. When there were any issues with our wifi, I would easily access a call to the Atlas team to inform them. They would either send their team immediately to the site if your building id causing the issue or send a member if it just happens to be your own wifi box acting up. The Atlas team would tend to the problem immediately. If its a problem within the building network, rather than calling constantly for an update, you could just go on their website and in there, there is a part of the site where you can track the status of the problem. They will inform you whether their team is done, still trying to fix the issue, or on their way to the site. I wish they serviced other locations, but they remain only for businesses and for residentials around the Seattle/Burien area. If they expand further to our area, I will definitely change my wifi in a heartbeat.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

We just moved to Seattle from Colorado and came into the store to get internet set up for our new…read moreapartment. Albert was quick, friendly and knowledgeable. Thanks Albert!

Worst customer service from one male individual! The greeter…read moreI dealt with has ZERO people skills. Very rude and I was not the only person who recognized it. This has prompted me to look for a different provider.

Awesome service very professional would recommend their service to anyone needing help with…read moreconnection issues/setups

Quick response, flexible, and excellent install for what we needed. I would highly recommend…read moreDmityri!