My Xfinity channel lineup says I get the Big Ten Network, but when I try and watch it, I get a message that says I don't subscribe, and to call Xfinity. I called Xfinity today; they emailed me my channel lineup and sure enough it says I get it as part of my lineup. But, they want me to subscribe separately and charge my $10 a month for it. Terrible customer service and poorly run company. read more

THEY ARE CHARGING PEOPLE FOR SERVICES NOT EVEN OBTAINABLE First off I do want to start off by saying we have had the services for the past 18 months, have not had any issues with internet and have always been happy with the service. In the last few weeks is really when this disconnect happened and we are not to sure what we need to do at this point as we do not get anything back from Xfinity on the situation after being told we will get calls back.. Here is the break down of what happened. We have been on the 1200 MGPS plan for the last 18 months. About two weeks ago we noticed we were having slower speeds and had some life style changes so now we have two people working from home when before we had none. We figured the speed we were on was enough, we called and talk to a rep that let us know we have the most up to date equipment. We are still experiencing slow speeds so they send a technician out. The first thing the technician says is that we need a more up to date modem as the one we have can only output up to 1000 MGPS. He did a speed test to show me he was getting right around 900 MGPS hardwired into the modem. He swaps the modem out and we are now getting 1300 MGPS (give or take) Awesome problem fixed but the tech encouraged us to call in as we were paying for the 1200 MGPS and we were only able to get 1000 MGPS per the equipment that was provided. Given that this was equipment provided by Xfinity and two - three days ago someone was just telling us we had the most up to date equipment. We call in a few days after the tech was here to figure out why we're being charged for the 1200 MGPS when we could only get 1000 MGPS. Right away the representative is calling the technician a liar and saying our equipment was capable of running up to that speed and she then started to get argumentative and essentially keep telling us we are in the wrong. We ask to speak with a supervisor as we thought this was not being handled fairly. The supervisor was able to offer $100 credit and was completely understanding on the situation. My wife and I did not thing that was fair as in the last 18 months we have paid them right around $3000 (we are underestimating this) and we have not been able to receive around 20% of the services we were paying for. We thought this was again not fair and thought the company should make this right. They then transfer us to another department that is billing I believe. The representative then is understanding and mentions they have to get this to the higher ups to review but we should see a credit of $300-$400 as we were paying for something we were not capable of getting. At this point we are satisfied. She lets us know to follow up in 72 hours for an update on everything. We call back about 4 - 5 business days after, have not seen anything on the account and wanted to give them time to review everything. When we get connected, there are no notes on the account and the couple notes that are on the account are essentially people noting that we are asking for a credit because of services being down.. or something in that nature but nothing about the situation and nothing about billing or anything like that. We are frustrated at this point but we go through things again and we get the representative essentially telling us we dont deserve a credit as xy and z. We ask to get moved over to a supervisor and we are just truly disrespected at this point. The supervisor is being professional about what he is saying but is not being professional on what he means by what he is saying. We go through an hour of this constant back and forth to again basically be disrespected and to not come near a solution. The supervisor believe we are not eligible for a credit as we did not have any service outages. This was 48 hours ago, where we ended the call the supervisor was going to have his manager give us a call and we have not heard anything and at this point we are not sure what needs to be done. It is about the money yes but it is about the principle. If this was something we did not notice, how many people does Xfintiy have paying for services they are not able to receive given the equipment they provide.. I think they may be taking advances of customers and lying to them & something needs to be done/changed about it. Throughout the process we are being told completely different things from every single person that we have talked to. Nothing is consistent and it is not just about what can be done on the account but everything from our history on the account to when certain equipment came out and even how equipment performs. When we called in the last time to get an update on everything we were at the point of wanting to just take the $100 credit offered and having the services cancelled. That did not happen unfortunately. I would urge everyone to check their plan details and make sure they are receiving the speed they say they are giving! read more

Had no issues with internet when i used them for two years. When I canceled my account and services because I moved they kept charging me for 2 months. I called to remind them that I cancled and that I already made the payments to cancle my services 3 times with in those two months. I'm writing this today because they still have not cancled my services after the 4th time and have charged me a 3rd time. They are extremely difficult to deal with when canceling services. They said that they had bo record of me making payments. So if you go with them keep records of your bank statements. Wish me luck getting this resolved because this is extremely inconvenient and unnecessary. read more

I'm going to try and keep this short because I can write a short story on xfinity. They are just a hot steamy pile of dog shit, from there customer service to there equipment. Moving to CenturyLink as soon as I can. read more

Be very careful, Comast will rip you off before you know what is happening. $40 termination fee, they will never tell you this but will bill you hoping you won't notice. They will then wait a few months and bill you again for "taxes". Don't even try calling customer service, they don't speak much English (call center is in India). You will be told something different ever time you call. First call I was told I would be getting an $87 refund, even given a reference number. No refund, I call back and am told they have no record of any refund and don't know anything about the reference number. I was told I would be called back in 24-48 hours. They never call back. Call a third time. This time they claim I did not shut my service off so they kept billing me. Different story every time, I eventually gave up. Stay far away from Comcast!! read more

The internet has been down for two days now and all we get from them is...when it is safe to do so we will work on the outages....the tiny but of snow we received has been gone since noon saturday...is mud dangerous?? Horribly high cost to very low service and support. read more

setup 2 appointments for cable TV, connection repair. The first appointment was a no-show by their tech support person who closed the ticket saying he actually fix the problem without ever arriving. The second appointment which was confirmed via text also resulted in a no show by the tech-support person. A total disgrace an absolute zero for customer service, this company is a train reck. Stream you TV service with a carrier such as Hulu read more

Whenever the temperature drops below 10° I lose my internet connection, sometimes intermittently and sometimes it goes out for periods of time. Xfinity insists has nothing to do with them. Can anyone help? Does anyone else have this experience? read more

We recently had a medical emergency in the family and had to use our funds to cover some the bills regarding that. I went online and used the my Comcast account to set up a late payment for May 24th. I had to sign in to My Account, go to my billing, click on an amount, select a payment date, and provide a method of payment. All well and good. I expect to have to do that. I then got a confirmation email thanking me for my payment arrangement and showing what date I made the arrangement on (May 11) and what date it was for (May 24), it even showed details for what account, what card type I set it up with and the last four digits of the card used. Four days later, my services are cut. I call in and go through the usual computer prompts. The computer system I'm now going through tells me that I've made a payment arrangement and for what date. Then I get a person on the line, guess what they tell me, "No payment arrangement has been made." I told them the whole story and had to read to them the email and explained that the phone system even told me that I had made an arrangement. I was told, "Oh the system didn't catch the arrangement." How is it I can use their system to set up an arrangement, get a confirmation email from their system, and call in on the phone and have the computer prompts tell me I've made a payment arrangement, and then be told that their system didn't catch it? That, is complete bullshit. So, I get home yesterday and my service is out again. I call in, same process and I'm told, "No arrangement was made." I then told the person that this is the second time in two days. I asked him, "Do you mean to tell me that your own system that allows me to make an arrangement through my account, and sends me a confirmation email, tells me when I call in, somehow cannot 'capture' the arrangement in the very same system and that when I call in you cannot see that on my account until after I explain everything and even read you the email....then I have to do this twice, you put me on hold (and I know you're not talking to anyone) then suddenly you can turn my service back on for a second time?" I called bullshit on that one and I told him. I know it's a blatant lie. I know how customer service like this works. There is no way that a company this large, that's this technically savvy, doesn't have a system to update itself when you put info in. This is just a ploy to get the payment. Yes, I understand I have to pay for services. I know. I'm not dodging that. My problem is the lies about the update of the system. If their system doesn't catch things, then shouldn't the email tell you? Something doesn't pass the smell test here. I like the service, but for the price you pay (Comcast is expensive, let's be honest), I expect to not be treated like an idiot. When my contract is up, I'll be jumping over to AT&T and see how their customer abuse is for a couple of years. Hell, I"m going to check out AT&T today, if the offer is good, I'll just break contract this week. read more

I live in Colorado. I believe the only internet option I had was comcast. I absolutely HATE this internet company. They are HORRIBLE. I am constantly losing connection for *no reason* other than well, horrible service! And I have tried multiple times to TALK TO AN ACTUAL HUMAN and their automated system when you call makes it downright impossible. If you can help it, DO NOT GET COMCAST. I would give them 0/5 stars if I could. read more

Spectacularly bad customer service. Impossibly slow internet. $110/month. If you enjoy poor connectivity at excessive cost, use xfinity. I will be glad for the day that Comcast/Xfinity is as obsolete as Blockbuster. read more

I've been with this company for over 20 years. They are the WORST! I have no choice. They are the only internet provider in my area. Their customer service is the WORST and I just filed a BBB complaint against them. They keep raising my bill saying they fixed it and don't. STAY AWAY AT ALL COSTS!!!! read more

Xfinity/Comcast is the worst service provider ever. My list is to long to list. I have gone thru 5 X1 boxe, the one I just received is having sound troubles. I opted for an AppleTv app and have yet been able to open and use the 3 months free service. I had TIVO for a long time but Comcast made it unusable. TIVO WAS SO MUCH BETTER. Just wish there was a DVR service to replace Xfinity. read more

Why do u treat ur customers so poorly? We have been loyal customers for decades, thru times of horrible service (customer and otherwise), to u tearing up our gas line (remember? I had to call the gas company because ur "crew" didn't and almost blew up our house/block), to additional "odd" charges on the monthly bill(s) that we have to communicate w u about, to etc... To the most recent (and quite possibly final straw), 6 weeks ago u showed up unannounced (and uninvited) to our house, something about fixing the exterior cable line...we were not having issues w our cable/internet...ok, maybe ur attempting to b preemptive and fix a problem before it occurs...u detached our good cable line, u hooked up a line that is shotty at best, u hung the shotty line across our bushes and over our garage door (nice orange cable just dangling there -- our neighbors love it about as much as we do...sadly when I'm asked about it all I have to say is "Comcast".), told us u couldn't finish ur job and would have to come back, u said ud b back w/in 2 weeks (WTF?!), THAT WAS 6 WEEKS AGO. Heard nothing from u! We had to repeatedly contact u, only to repeatedly get passed from dept to dept to dept. Comcast created a problem and has continued to charge us full price for a far, far lesser service...a far, far lesser service that they know they r providing us with due to their now 6 week old open Work Order (verified w/ customer rep). This has scam written all over it!!! Maybe it is unintentional and we can chalk it up to poor training and ignorance or.... Not sure which one would b better. We are trying to b patient, but at this point feel completely let down by Comcast. Would u (Comcast) want someone treating u, ur family and ur home so poorly? Treating u (a long-term loyal customer) w/ such disrespect and so little concern? So, I'll ask u (Comcast) again, why do u treat ur customers so poorly? These r the things that drive long-term loyal customers away and will not attract new business for u, especially w posts like this from a long-term loyal customer. read more

05NOV2018 We dumped Comcast a week ago after 30 years of their service. Now use Hulu Live. Saving $90/month. 18OCT2018 1. Very expensive. We pay $130 USD per month so we can watch house and food porn. 2. They compress the signal so you do not get the fidelity of over-the-air broadcast TV. 3. Prices increases every year. I know I am paying for sports channels that we never watch. read more

It has been 2 weeks and we can't get service. The customer service line is all automated and all they want you to do is text back and forth. What happened to talking to a real person even if they are from India. I have spent 12 hours trying to talk to someone or texting a supposed agent. Almost 2 weeks I have no service yet they are still billing me. What a joke! I can't even talk to a live person. Wish I could leave zero stars read more

This is not a review of any nearby store, rather for the crappy consumer service you will get if you need to call them. You will be directed to India where the connectivity is crap. You will speak to people who have basic English skills. They will read EVERYTHING word for word like a robot. I have the fastest 1200MBPS unlimited plan. I received an email: You're getting close to exceeding your Internet data plan. How is that? So I called and the robot lady told me I don't really have the unlimited plan. To get the truly unlimited plan I need to pay $25 more. I was like WTH? So I hung up. I'm going to see if I have other choices in my neighborhood. read more

I can honestly say this company is nothing but a monopoly and unethical. They have overcharged me for months, but can never give you a refund instantly. Instead, you have to wait until your next bill for them to "adjust" your amount due. They also come up with the most ridiculous charges like "Equipment Pickup" or "activation charges" EVEN if you already have service and are just upgrading speeds(which takes them the click of a button). It blows my mind how they can have control over areas and you get stuck with them since there are no other service providers. They're the worst internet and cable company I've ever dealt with. If you have another company to choose from, please don't choose Comcast/Xfinity. read more

xfinity is very simply put...the worst. if adolf hitler or al - qaida had a cable company.....i would rather go with them. OVERPRICED and you are held hostage to their price increases and unneeded services. satellite is just as bad i can only hope they are fined for their terrible practices and monopoly i cant believe they are 1 star....much better than i expected i know suicide providers that rate higher one last thing....i pay 170 a month for internet, cable and home phone i dont want or use read more

I wish there was another cable company in colorado that I could use, I am so over xfinity and their money hungry antics. The online customer service rep named Ximena completely lied to me. 1st she tells me they need another payment, after making a ridiculously high payment I had paid 30 mins before I began the chat...I refused. Then she kept my services from being connected for 4 hours...after I paid the total bill. I start a new chat with a totally different rep...and what do you know the shit was back on within 5 mins, funny how fast that was. I asked Ximena several times for a manager to call me, that was at noon today 4 hours later...still no call. Xfinity is all about getting their money and fuck customer service. I wish their was another cable company other than unprofessional lying xfinity in Colorado! @xfinity #xfinity read more

Exstortionists. Plain and simple. Like working with organized crime. Consistent 6+ hour blackouts, their own agents admitted I was substantially overpaying, (that is if you're even lucky enough to get someone on the phone at all), and the service you do get is spotty at best. Nickel and dime you the whole way. Would work with anyone else if I could. Shame on Xfinity for their con. read more

Periodically, Comcast (Xfinity) would offer us deals to incentivize us to remain with them as a provider. We usually would take them up on whatever offer seemed best suited to our needs and budget. Recently, I noted that our monthly Comcast invoice amount had increased. I contacted Comcast to see if there were any promotions available that would reduce our monthly costs. A sales rep for Comcast provided an offer that seemed to match our recent 'discount' so I agreed to the terms offered. However, when our next Comcast invoice arrived, the cost was not the same as represented by the sales person. I tried to get through to Comcast on the phone but spent what seemed like hours to no avail. Finally fed up, my wife and I went to a local Comcast office to find out what our options might be. We were assigned a young lady who seemed a little perplexed about our situation. She called her manager over and the two of them had an animated discussion in front of us without involving us. The manager never really acknowledged us either. At the end of this 'experience', we were informed that Comcast would review our circumstances and let us know what their decision would be regarding honoring their apparently rescinded offer of a discount for monthly services. Long story short, our next Comcast invoice amount was the same non-discounted cost instead of the discount that was offered and accepted. We have been Comcast subscribers for as long as cable has been available in the Denver Metro area. Apparently, there is no such thing as customer loyalty or consideration that overrides the bottom line at Comcast. To add insult to injury, we are constantly getting pixelated pictures on all of our TV sets, obscuring the quality of the images being projected. The apparent increase in cost clearly is not being spent on better quality broadcasting. read more

DO NOT GET XFINITY I recently changed my internet provider to XFinity from Frontier. I received an email about my bill today, and it's $100 MORE than I was told. I had to have a tech come out to my apartment because when I first hooked it up, my signal was coming in too strong and the modem couldn't get a lock on the signal. So they charged me a $100 installation fee for a tech to come to my apartment for 2 whole minutes. When I got online to chat with an agent, he offered me a $40 credit and when I disagreed with that, ended the chat. So unprofessional. They won't refund the charge, even though the original tech and the tech supervisor both said I shouldn't have been charged. read more

I think Comcast is a big ripoff. The price is outrageous and there is no loyalty to long term customers. Just like every other business they take advantage of its customers. They will get you for every penny they can. I am a very pissed off customer. read more

I have 3 cable boxes VOIP & home security. WARNING; do not get the home security system, it crashes everyday & will not keep your family safe!!! 2 boxes out of 3 don't work as advertised. read more

There are few recent decisions I regret even close to as much as I regret switching from CenturyLink and Directv to Xfinity. Complete failure - constantly needs rebooting, one tv / box has never worked since I switched a couple months ago. They never came out to bury the line though I've made the request TWICE. My security cameras constantly going offline. Worst cable and internet experience ever, by FAR. Don't do it. (Yes, I could call for service, and waste more of my time dealing with them. Yay). Unfortunately, they seemed to have the only package that had the channels we wanted. I may need to revisit that. Not worth the hassle in any way. read more

This company is so money hungry instead of trying to make sure they give you good customers service greedy corporate america daughter allow me while I was homeless to set my lifeline service up and instead of the Ahoe letting her know they were gonna lock her into that expensive as hell cable bill which she can't afford she found out her son is sick and has to be seen by doctor for a condition he has they refused to allow her to cut cable all her money is going toward the care of her son dont get trapped into getting service thru comcast they will do anything to trap you into the most expensive package and they are not honest agent money is what they care about not giving you the best experience!!!!!!! read more

After 4 1/2 years with Comcast, I moved outside their "service" area. They charged me a $160 Earlt Termination Fee - after 4 1/2 years?! I called a month ago for help. She said they would get back to me. I heard back 2 weeks later, from their collection agency. I called back, asked to speak to a supervisor. They'd call me back within a half hour. A week later, they still haven't called back. For a communications compant, they don't. For a service company, it's poor service. But just typical for Xfinity. read more

Turned a bad situation around I signed up with Updater, which had a promotion that was priced incorrectly. Damajsae at the Thornton store was AWESOME to work with. Finally, after a week of horrible customer service from various businesses after my move, Xfinity and their various reps proved good customer service still exists. Even though he couldn't make that pricing work, he worked hard to get me in to something similar. I would have given five stars but it's still annoying when Xfinity can't honor the prices it's advertising -- even if it's through a third party. read more

RIP lack of customer service; Tried to stay. Customer loyalty needs training for elderly/kindness would have been appreciated.Strongl recommend trying more accomplished and professional services! read more

xfinity has the worst customer service and after 20 years of being a loyal customer I am beyond upset with them. I was told they could lower my monthly bill and keep all the same services. I then found out I lost the package I had and now it will cost me more money to get all the channels back that I had. contacted customer retention and they more or less said too bad. Terrible experience and terribly frustrated. don't go with xfinity. read more

Not worth your time! Call Century Link and sign up with Dish but what ever you do stay away from the worst cable provider ever ! Not only do the over charge but lie about contracts and fees for their crappy cable and slow internet! read more

Absolutely the worst customer service I have ever experienced. Local Silverthorne store told me they had "gone above and beyond" by calling into technical support to attempt to fix a phone activation issue. Told me my ONLY option was to call into customer service. 2 hours and 44 minutes later, I am still on hold. If you are considering xfinity mobile, you will absolutely regret using them. If they were not the only company up here to service my area, I would cancel all accounts. read more

Use Xfinity only because it's the only option available at my home. Service is reliable, but customer service is seriously lacking. Tried to upgrade my internet speed and was a painfully long and difficult process. Will be researching other options when possible. read more

If I could give them a -10 I would. I don't understand how these customer service agents still have a job. I cancelled my service 29 days after it began as they never came to bury my cable and the signal was lost. This cancellation was for Sept 4 and I returned my equipment on September 6 and have the UPS receipt for it. On Nov 17 I got a bill from a collection agency for services for the entire month of September. I spoke what someone named Michael Rodriquez who advised he was able to confirm that I did not in fact have service and he placed me on hold for 18 mins while he fixed my bill. The call ended with an apology and that my bill had been corrected to a zero balance. Well fast forward to today Nov 28 and I get another call from this collection agency. I again call Comcast back and speak with Mae in the billing department who has me on hold for 52 minutes and keeps popping back in to say she is almost done and then low and behold she hangs us. I call back and am on hold for 25 more minutes and reach someone who says there are no notes on my account and she has to start from the beginning. The leadership of this company should all be fired and forced to work these customer services lines that require you to hold for hours on end only to get NOTHING. Now the last person I spoke with is telling me that the service is for a completely different address that I have never lived at and it is for dates that I lived in California before I moved to Virginia. You can't this stuff up. COMCAST is a joke and someday KARMA is going to be a bitch for them. read more

I left my review in youtube form for Xfinity. They are that bad. They still need to pick up their orange cable I threw over the fence. Here is my review. Thanks. https://youtu.be/XEp6kJoxaYg read more

I had internet set up this week and the technician Mahfood Ben Hmieida did an excellent job in assisting me. He went above and beyond to install everything and make sure it was performing at its best. I would recommend for everyone to use them for internet services, coming from centurylink ( which is complete garbage, and horrible customer service ) read more

Otis From Minnesota is amazing, thank you for the great over phone customer support to Denver, CO Really helped get things reset and was fantastic company to talk with. Helped me even understand all the extra features we've had this whole time and not known of or used. Very helpful! A+ read more

So I signed up with Xfinity for 19.95 years ago. After the one year contract ended they increased me to over $50. I called to say that was ridiculous. They told me they can reduce me to $35. I agreed to save the hassle. Now today I seen my monthly bill come through. They charged me $54 after my $10 autopay discount. So I called to cancel. Their voice system made me repeat myself over 10 minutes till finally j was speaking to a live human. I told them their commercials offer new customers the same internet I had for $20 for 2 years. I said it makes no sense existing customers will pay double what new customers will pay. She said she understood and offered me $25 for a year. To avoid hassle I accepted. Yet when she sent me confirmation to sign it said $35. I told her we agreed to $25. She said $35 is the best. I said I want to disconnect immediately. So after waiting 10 more minutes I heard a new voice. Told my story again and she offered me $20 a month for a year. I told her if she wanted to keep my business she can offer me the same discount that new customers paid $20 for 2 years. She said she cannot. I know there are many who may dismiss this review as petty cause businesses think they are 2 big to fail. Bud Lite learned a hard lesson. Your company may be next with this pathetic business plan. I am sure there are many managers that sit around and dream up new ways to increase revenues. So how about let's rip off our previous customers while we suck in new customers with max discounts. Brilliant plan. Enjoy your commission while it lasts only a matter of time before customers leave. I was kept on the phone almost 50 minutes with the back and forth nonsense. I am a business owner and debt free. So take that to your next bored meetings how you raped more customers so you can drive up your debts in the name of success. Pathetic. You all should be ashamed. read more

I received my zfold phone. I called Xfinity, which everyone know how horrible their customer service is. I just wanted the visual voicemail to work. After 2 hours the customer service never got it working. They basically kept saying that on their end they could see it enabled. But I never had access to it. So this so called tech support has me going to the regular voice mail, but never works with the visual voice mail. She states she will call me back since she is having me to check the regular voice mail which is NOT the visual voice mail. So she knows that I would have to go thru all of the hoops of getting another techsupport person. She does not have to deal with me any more and do her job. Thanks for nothing again Comcast or Xfinity or whatever you call yourself. VERY UNPROFESSIONAL. YOUR SOFTWARE IS JUNK. read more