comcasts Phone reps are rude,Un helpful Con artists!!! They disconnected and blocked services to my house because some old tenant who lived here some years ago WHOM I DONT KNOW left & didn't pay them. They ask me to submit sensitive information to prove I am not that person , so Ok fine, I did everything they asked ! When They saw the proof they ignored it, fabricated lies , telling me I've the same birthday??? This mysterious old tenant has two first names with one matching mines??? . Now they're denying me services in a attempt to bully me into paying some random persons debt to get internet For myself???? Avoid Comcast at all cost!! read more

Really horrible experience with them as a new customer. Our appointment was from 5pm-7pm. After waiting at home the whole day and realized it was 6:45 and still no technician we called customer service and was told that the technician said he did come and tried calling but got a busy signal. Really? A busy signal on a cell phone? Even so he could've also rang the doorbell cause we do have a working one, which by the way he didn't bother doing. When asked if they can do something to accommodate us for a sooner appointment both rep and supervisor said they couldn't get us anything sooner and we would have to wait until Tuesday which is 5 days away. To top it off they said there was no way they can reach the technician to confirm that he properly followed all procedures to contact us. How can you not have a way to call one of your techs?? This was by far the worst customer service I ever experienced. And I work in customer service. We had to reschedule the appointment for Tuesday and we asked for another 5-7, when we called care again 10 min later the appointment we rescheduled for 5-7 had been made for 3-5! Unbelievable, if we didn't call they would've showed up at the wrong appointment time we didn't request. If you do use this company, be warned. They clearly don't care about their customers or the experience. 0 stars! read more

Lost my tv service tried for 4days for 3 hours a day to get it back not one person new what to do other then remove my xfinity app and reinstall it did this 50 to70 times just got so stress out I just canceled the service and even talk to a supervisor she offered nothing read more

Comcast is horrible. I used to have DirecTV and even in the "city of wind" (as the crappy Comcast commercials say) it was better than Comcast. Had the same problems with getting the advertised specials. The phone folks don't know about them or the Web site doesn't work. Plus, with the HDTV with comcast DVR, it flickers out all the time. You're watching TV and enjoying a show and the screen goes black for about 10 seconds with no sound. Doesn't happen with the non-HDTV cable box. I'm on my second box to fix the problem. Plus, we had to have a new remote at one point because that stopped working. If I could do DirecTV again I would but am not able to where I live. read more

This place makes the Sprint store look like purgatory. THIS place is downright ridiculous. I waited an hour in line on a Saturday to return our modem, which was a minute transaction, in the end. The line to see an associate snaked around the room 3 times. It was absolute pandemonium. TERRIBLE. GAH. Stay away. read more

As a long time RCN customer I was leery about switching to Xfinity/Comcast based on prior experiences. I made a HUGE mistake. I recorded all the calls I've had with them as I am adding this to my report to the FCC. Their customer service is complete shit. What's worse is the bullshit they tell you when you call in for assistance. 'I am so sorry, I will call you back with a resolution in 24-48 hrs'. 'We're conducting an investigation into what happened. It will take 4-5 business days and then someone will get back to you'. Bullshit. Massive bullshit. NO ONE EVER CONTACTED ME. Go with an antenna outside your window before you go with Comcast. They are the ultimate scam-masters. Look at their ratings. I wish I did, I never would have switched. Most dishonest company in existence. read more

I almost died here.....but survived. I guess I went on a good day. The line moved quickly, 3 girls were working. And she was friendly to me, because I was friendly to her. Bye Bye comcast! read more

Comcast/Xfinity, plain and simple, has the worst customer service known in the history of man. If I could give them zero stars, I would. I do not care how fast or "quality" your product. Any service as dysfunctional as theirs doesn't deserve my money. I spend so much time arguing with them that If they were the only company providing Internet service, I would just frequent the library instead. This is my first and only yelp review in the 3 years of having an account. That's how infuriated I am. 1) Invalid charges 2) Charges disputed. Manager "Felicia" says, "You're claiming they're invalid just because you don't want to pay the fees." 3) Not able to access online account. Asked for help several times over the course of three months with no success. 4) Have not received hard-copy statements. Never received any mail since signing up 5) Rude customer service reps, and management. Constantly. 6) None of the employees update "notes" on customer accounts. So communication between Comcast employees is poor and the ability to prove anything is impossible. 7) Mis-lead with functionality and cost of security system. read more

Amazing this company still can get away with their HORRID customer service. How difficult can it really be to call the customer if you're running late? We made the appointment A MONTH AGO. We get it, things happen - then CALL. Don't let hours go by before I have to call you. Customer service 101. I've lived in Nashville for 13 years and every service has sucked. They don't get it and as long as they have a monopoly we will get the shaft. I can't wait to move and get United and when competition erases this poor excuse for a service based company from its pathetic existence read more

Why is it that everything Comcast or Xfinity related takes so much damn time? Everything, from the setup to the customer inservice to web chatting with an analyst. They respond ever so nonchalant as if they have all the time in the world. Is "Carolyn Joy Grace" a real analyst or is it a stage name to keep me hanging on to the web chat? I don't know. Fifteen minutes it took for a simple password reset. Seriously. At work training should include how to multi-task. The only two forms of service I can think of that work to resolve your Comcast problems.. Xfinity Reps found in most Best Buy stores and occasionally the customer service reps at the Comcast locations around town. I'm lying to you all now because I'm still in the online chat with an Xfinity rep and we're moving onto 18 minutes now. Still unresolved, they've asked for the password a few times and username and still doing what ??? I don't know. All for a password reset. 19 minutes now still waiting. Meanwhile I'm complaining about the loss of time in the chat room. The rep is unresponsive. Twenty minutes and I don't know what the heck is taking so long. She, he or it could be watering a lawn for all I know. 22 minutes and after multiple lines of complaining about time they ask if a phone call would be better to handle this? WTF, seriously?? From the time of mentioning the call to the call.. 1, 2, 3, 4 minutes have now passed. Twenty four minutes is time I could have paid multiple bills, made a Google + hangout call with a friend, chatted up a cutie I want to have a drink with, made a phone call to a relation I'm going to have to do over the holidays, made some lunch which I won't get to enjoy now because I need to return to work, what else.. done some shopping or wait.. lived my life. I won't get started on the woes of having a Comcast service technician visit you. Most of the time it's a 3rd party rep that does a poor job and requires you to call back to Comcast to complain. Much of the time it's a moron that's used more hardware and cords than needed because he or she would be billing Comcast for the materials used. You are just a pawn that is in between. Not always the case, sometimes the 3rd party rep is a decent person from a decent company and doing a needful job. But not always. Or some other scumbag comes to your door and says he can cancel your Comcast but give you some free services for a slight fee of some couple hundred dollars. Some shit stains of life take the devil's offer. What they don't realize or care is that the services are being charged to someone. Maybe that next door neighbor that joins you for game night weekly or that other friendly neighbor that always remembers to grab your paper when they are grabbing their mail. I've run into people that have admitted to buying Comcast services cheaply from these underhanded 3rd party service reps. Scumbags. Thirty one minutes later and you wonder has Jacob gotten the password reset? Nope.. waste of my time and I still have a shit load of work to get through. If you are new to Chicago and searching service providers it's limited. There are complaints for all: at&t, DirectTV and Comcast. Comcast is pretty expensive if you don't do a triple play, that's bundling of services. Seriously, good luck to you in deciding. I wouldn't enroll in Comcast again unless I got into a solid prepaid deal. These days it would seem, prepaid deals are better than monthly garbage. read more

I used to pay $80 after taxes and fees for Speakeasy Onelink DSL running at 1.5/384. It wasn't very fast but dammit it went down maybe like twice a year for five minutes and they never throttled my bittorrent connections. That service was so much better than Comcrap even if it was more expensive. I'm actually now debating going back to that slower connection even though it'll cost twice as much as Comcast currently does. When its not Comcast regulating what I'm allowed to do with my connection its one of the most unstable connections I've ever used. Their dns servers are pretty much unusable too. About twice a month the connection dies about every three or four minutes for a few moments. If I'm trying to play pc games online I need a constant connection and not one that decides to come and go. When new technologies like Wimax and fiber to the home start appearing in Chicago then Comcast will maybe finally decide to actually care about their network maintenance. It'll be too late then. read more

if I could give zero stars, I would. They didn't show up on Tuesday, they left me a voicemail the night before informing me that they had to cancel the appointment because we were experiencing a service interruption in my area. ??? excuse me? So I rescheduled. They showed up, messed around with cables, etc. That evening I was testing out our recently "fixed" system and once again it was STOPPING every 15 min. So I have rescheduled. again. This time I was informed that they would do diagnostic testing on my system and if it were not their equipments fault or there was a problem with the building's wiring then I would be responsible to pay for it. I asked why I would have to pay for the APARTMENT building's wiring, I am not going to shell out $$$ for the entire building! She told me that they had it in their system as a single family home. I told her we have over 20 units, it is not a SFH. She couldn't change that in her system. I now am paying an extra $3/month to avoid being charged astronomical service fees for something that I am definite is not my fault. GRRRR!!!! Maybe I should make a switch to AT&T. read more

Un ort ately, I m s uck u I g t ir s rvices be ause ey a e t p werf l d t e com et ion is a o l cking. That's what my review would look like if I wrote how Comcast delivered a signal sometimes. That is all. read more

So everyone I talk to who has Comcast says how terrible the Customer Support is. Today I learned first hand: I wanted to downgrade my cable/internet package as I am paying $130/ month for both. Wow! I call the main support number and agree to have them call me back in 1-2 hours. Finally, I get a call and it is a robotic voice with more prompts to follow. I follow the prompts and the voice just goes blank. I couldn't figure out what happened or if I was expected to wait. So I call back the main number and do the same thing. This time, it says I will wait 30-60 minutes. I get the call back and do the same thing. This time, the same thing happens. I figure this time I will just wait. After 5 minutes, I'm beginning to wonder why I was ever called back if there obviously are still not people on the phone. After 7 minutes, I look at my phone and it is disconnected. Next, I find a different number online. I called it and got a lady who had the absolute hardest time understanding what I wanted. I very clearly explained, "I would like to downgrade my cable/ internet package. Can you please tell me what other cheaper packages are available?" She reads word for word off a sheet and explains how the Triple Play deal is available. Why would I want that? I obviously only have cable and internet. Why would I decide to buy a more expensive package when I called to get a cheaper package? She finally tells me about the cheapest package deal that is available with what I want - "Latino Max," $69.99 for the first 6 months. I'm like, "Okay, give me the Latino package." I don't bother asking what makes the Latino Max package "Latino." She goes on, "Ok it will just be a $50 installation fee then." I try asking what the "installation" fee is for because I already have the consoles. She just says "Oh you can install it yourself for free." I ask like three more times what I'm installing because I already have the cable. I'm watching it now. She says to just talk to the install guys when she transfers me. She then asks for my credit card number. I'm like, "Wait, don't you have my account on file? I already have Comcast..." "Oh... she says, ok..." I get transferred. I finally get transferred to the install team and this guy has to literally call two different departments and tell them everything I just said. According to the new sales guy on the phone now, the deals that the first lady told me about didn't apply to me. We eventually settle on a $74.99 deal thanks to one guy from the Install team who guided me through all the correct departments. What a nightmare. It was actually worse than everyone says it is. read more

I wish Yelp allowed you to give 0 stars. I signed up for a one-year TV + Internet bundle. My first bill was outrageously high. First I called the billing department and they told me I had to hung up and call sales. I finally connect with sales and they tell me the rate I was offered and agreed to never existed! What a bait and switch! So I called to cancel my service. I happened to receive an awesome employee who was able to work some magic and provide me the rate I signed up for, but Comcast only agreed to honor that rate for 6 months. So 6 months later I called back to see if they would extend it. The first woman I spoke to adamantly said no and when I asked to speak with her supervisor the call mysteriously disconnected. The second woman I spoke to said she could provide me the same rate, but when I turned on my TV I realized she did that by downgrading my service. Enough is enough. One would think after years of Comcast being ranked among the worst customer service companies in the country they would finally get their act together, but I guess that's too much to ask. read more

I called to complain about their insane pricing once and not surprisingly they basically told me to pay more -- the opposite of why I was calling. I initiated that call with "cancel" but I guess I wasn't sincere enough. I then signed up for AT&T U-Verse. Was a huge pain to get set up but once it started working, BAM, it works, no outages, and no random/constant bill increases. Felt super good canceling with Comcast. Of course when I tried to cancel for real they suddenly had all sorts of price breaks to offer me. My brother does this all the time. Call up and cancel. They will lower your bill. Then jack it up again. When you get sick of that go somewhere better. Comcast seriously suck. Glad to be gone. Glad to never, ever deal with this shitshow again. AT&T U-Verse much better. read more

Your commercials are the worse as well as your service your prices How dare you. Grandma and Grandpas house is the gates of hell because the don't have Internet or xfinity?? Maybe the are on a fixed income. To put this in a child's mind that going Grandpa and Grandma's house because they don't have your stupid service is beyond reproach. I would give anything to have my grandparents back. You are a bunch of sick people. How about the kids paying for Internet for the Grandparents for Christmas for a year that would have been a commercial worth watching. Your PR ad people are as greedy as you are. read more

I while ago I was cancelling my comcast internet to switch to RCN. They didn't want to send someone to the apt to cancel the internet because when they asked me to verify a security code they said I had it wrong. Its kind of hard to have some basics like my date of birth wrong. I told them that perhaps they wrote it down wrong last year when I set up service. They're a huge headache and not worth the trouble read more

Where do I start? From the beginning, when my first technician, without calling to advise me, was an hour and a half late. The window was 10am to noon. The guy didn't show up until 1:30. I called at noon. He'll be there in 15 they say. I call at 12:30. He's on his way they say. I call at 12:45. He'll be there in 15 minutes they say. The technician calls at 1:15 and then shows up at 1:30. Oh, OH! Then he says he can't actually install my internet because my unit isn't wired properly. They will have to set up another appointment for another tech. Soonest appointment. A week from that day. Two weeks to set up my internet, and two wasted days off of work. Of course that day they promised me a 25.00 dollar credit. More on that later. Okay, day of the installation, the guy says the original tech could have installed it, but they are usually to lazy and only like doing the easy installs. Then, he says they can't run the wire into the living room. Only the kitchen. Who needs cable in the kitchen? So of course he only has black cable that he has to run all the way from the kitchen into the living room. First bill comes. No 25 dollar credit. A 5 dollar credit. How cute. I call, have to speak to 2 different people. They finally figure out after some arguing that they will apply on the next billing cycle. Next bill comes, no credit. I call and tell them. They say they will verify, and I of course point out that it has been verified, promised, checked, etc. etc. several times. Finally Joanne Number 56951 applies it to my account. Let's see if it actually appears in 24 hours. It's too bad RCN doesn't service here. Next time I move, I will definitely take into consideration if I have to deal with Comcast again. It's hopeless and irritating. Not to mention the internet stops working every now and then. Some customer guarantee. read more

My experience with Comcast was better than mine with RCN (which isn't saying much) but they still get the same rating. If you have to get cable, I'd recommend Comcast over RCN but that still isn't saying much at all. This is back in 2003 when we ordered Comcast and after two no-shows to set up our internet/cable tv - the third appointment, someone finally showed up and set up the tv and said that we'd have to set up another appointment to set up the internet. After one more no-show, their fifth visit, they finally showed up to set up the internet. The good news - we only got charged for the actual times when they did show up. The bad news - sure, their start up bundles are affordable but after that initial period, their prices really sky rocketed and tripled after that. Throughout that one year that we used comcast, the internet was faulty and would conk out from time to time. Very frustrating but at least, the cable channels were fine - no complaints there. read more

Not much more to be said than, I echo everything below and probably above. Let's talk about a something I loathe more...I can't. Sorry to disappoint. read more

I pay over $380 per month for service. I have no tv service. I been on the phone on 4 separate occasions for over an hour each time. Repeating trouble shooting each time. I am happy to say I am ending my contract today. Unfortunately my auto pay went through yesterday. Please do not put yourself through this. read more

Please read this, internet-peruser! If you privately buy a cable modem, you will save yourself 5$/month leasing their shitty cable modems. You can buy these on craigslist, ebay, stores, etc, just search for what is best with Comcast. Chances are you will get a hell of a better deal than paying 5$/month, they're cheap. Furthermore harass the tech support people about outages, you will get credited for them, and request to be put on those 6-month sales deals where internet is only 30$/month or whatever. However, despite all that, Comcast still has terrible service.. and bad politics. read more

Comcast is the absolute most irritating company to conduct business with. Essentially, lots of hidden fees and a completely inept customer service line. After I canceled the internet and cable service I had subscribed to, I received a bill in the mail that said I owed $0.73. Fine, I'll pay your effing $0.73, just leave me alone. I attempted to pay over the phone with the automated billing bit, but since I had canceled the service and no longer had an account number, no dice. Since I had to talk to a human they charged me $3.99. Fine, I'll pay your effing $3.99, just leave me alone. Today I receive a bill in the mail for $3.99 -- with an account number. Comcast, I would punch you in the face twice if I could. I'll probably pay your effing $3.99 -- AGAIN -- but could you please leave me alone? read more

Let me start by saying I truly HATE comcast!!! Now let me explain why. My service (i.e. cable, phone, internet) is actually decent with them, that's not my dilemma. It's when you have to deal with them for services that they go down the crapper in a hurry. My issue with them is their lack of customer service and prices. Everything with the people that run this business seems half assed. For example, I paid ten bucks to have one of their wireless routers sent to me last Wednesday. It's now Thrusday (eight days later) and they just sent me an email saying they just got the request, I mean COME ON! Plus, if you do decide to call and talk to someone you're going to have to go through a good 10 minutes of an automated operator droning on and when you do get through you're going to have to wait at least 5-10 minutes for a live operator. If you do get a live one, they will put you on hold within two minutes of talking with them. At least that's been my experience with them. Another issue is one of their customer service reps, as well as online, gave me the wrong billing date so my first couple payments were late which is now reflecting on my account! I suggest if you do speak with customer service reps that you get their name, operator number, date and time you spoke with them because they just so happen to not have a record of phone calls where they did wrong. Comcast is a HORRIBLE HORRIBLE company that has cornered the market in Chicago, at least in my area, and is bending their consumers over taking advantage of them. I strongly recommend that you move to an area that has other service providers or just suck it up and not get cable. I'm really wishing I would have done that, but now I'm stuck with them for a year. Please understand that there is a reason that they have less than 2 stars after 100+ reviews! read more

BEWARE OF USING AUTOMATIC BILLING. We recently discovered that Comcast had been charging us for cable TV, internet and phone services at a prior residence we sold in November 2016. Comcast has continued to charge us each month since November of 2016 for the previously mentioned services at our old address. As a result, we have paid almost $3500 for services we've never used, while also paying Comcast for cable, internet and phone at our current address. We have been in contact with Comcast about this issue no less than six times since October 13, 2019 and they keep giving us the runaround. First, they couldn't even identify our previous account. Then we were told a supervisor would call us back. We never received a call. We were told on October 20th that we'd be refunded in 7-14 days, but another conversation on October 26th revealed that there was a "hold up" because we needed to provide physical proof that we moved. None of the other representatives we spoke with mentioned that we needed to provide documentation proving we'd sold our property. We brought documents that prove we moved from our old residence to a local Xfinity store which the sales representative scanned into Comcast's electronic system. On October 29th, the day after we brought the documents to the Xfinity store, we called Comcast to follow up. We were told that the stores and the call centers use two different systems and that we'd have to wait for a response from the store since the representative there had escalated our case. Meanwhile the representative at the Xfinity store told us that according to the case file the documents were all they needed to initiate a refund. In the meantime, we have representatives continually calling us about "collecting" payment for the last few months on our old account which is due to our disputing the most recent payments with our credit card. Still no refund. read more

If I could give negative stars I would. This company is the biggest, uncaring corporate ripoff on the planet. If our town was allowed to have decent competition this company would go belly up. Worse WIFI ever. When you call customer service you get yeah uh huh whatever with a please leave a great review for me. You're kidding me right. You don't care that we lose wifi 10-30 times a day but don't leave a bad review on me. Unfortunately due to town leadership we are left with no choice and as a result awful service. read more

The devil is right, Comcast is just plain HORRIBLE!!! When we moved in we had Comcast install and quickly canceled the service. We had the Comcast bundle ($149.00/month) for 47 days and they charged us $689.00!!!!!!!! We had returned all of their equipment as well, please note... AMAZING! After about 12 phone calls no one could explain how this was possible!! Disgusting!!!!!!!! read more

I have never been so fed up with a company that it made me actually open a Yelp account just to write a one-star review. We signed up with Comcast a little over a year ago with one of their deals where you get Internet half-off for the first year and then pay regular price for the second year of your contract. I signed us up for the $40/month Blast Plus internet, which, I must say, was extremely fast. That gets them their one star. On top of the internet, they offered to throw in HBO and basic cable for free for the first year and then give us the option to continue that service for a fee afterwards. Awesome, why not? That's where the issue started. I'm not a TV-watcher so I figured we would just enjoy the basic cable for the first year and then cancel it afterward. Comcast had a different plan for us! We went through 6 different cable boxes, none of which worked and only showed static, before I gave up and called Comcast to cancel the TV/HBO service and return their equipment. What a nightmare that was! Calling 1-800-XFINITY always takes you through a spiderweb of hard sells and outsourced calling centers that can fix your problems about 20% of the time. Throughout the remainder of our first year, we had intermittent outages of Internet service that would last anywhere from an hour to a couple of days. Whatever, typical crappy connection. What was unacceptable was the way we were treated and have been treated since the ending of that first year on August 7th. A Comcast serviceman (we checked his credentials, he was legit) came to our apartment in mid-August claiming he had to pick up unreturned equipment. I told him that we had returned all of our unused TV equipment and were settled up, but he insisted he take a look at our setup to be sure we had taken everything back. Fine. After a few minutes, he took our Motorola Internet modem and said that the serial number matched the equipment he was supposed to be picking up. Impossible, we bought our equipment and it had never belonged to Comcast!! I informed him of this and he shrugged and said to take it up with customer service. I made him provide me with a receipt listing what he had taken and all of his credentials, and he made off with our equipment. Afterwards, I was unable to retrieve my modem from Comcast because they claimed that they had rented it to me. I should have saved the $200 receipt from a year prior when we had BOUGHT it at Best Buy!! They eventually said we would be able to use it again, but for a monthly rental fee. What a scam! Then all of a sudden my bill for this month went from $80 to $174 without explanation. I went through it online and discovered they were charging me LATE FEES for not returning their equipment, which had already been returned in September of 2013, but for which they had no record of now. They are charging me for HBO and all this other crap which we have cancelled months ago now and don't even have the equipment to watch it on. I have tried multiple times to pay this balance off, but because it allegedly involves unreturned equipment, they are telling me that they cannot accept anything but cash or money order and it has to be in person at one of their infamous service centers, none of which are very close to me (1 hour public transportation). What a circus! I am in the midst of trying to cancel my service right now. It's amazing that after all this, even the people whose sole purpose at Comcast is to cancel peoples' services are still trying to sell me this crap. I've fallen for it more than enough times and am completely through. The worst part of it is there is not a single other ISP that will serve my area. I guess that's what I get for living on the South Side! read more

In the many years that I have been a subscriber to X finity I probably had to call at least once a month if not more to correct issues with my service. And if you do subscribe and when you called them to correct the problem make sure you set aside about a 1/2 an hour or more for them to try to figure out what to do. read more

I've had it with them and their hidden charges and corrupt sales people. They tell you one thing and when you get the bill you realize you were lied to. They don't allow you to go back after you are in a promotional service but the issue is they lied to you to get you into the service agreement......... Well, I'll shop around, they can pass their cost to other customers. read more

I'm not sure which is worse, the customer service, reliability of cable TV or the speed of internet. Good lord they all such. We need more viable options. Too bad we can't give negative ratings read more

Sadly these people cannot get anything right. I have their service for 6 weeks. The installer came, didn't have the boxes, left, I picked up the boxes at the Xfinity store the next day, installed myself, then was billed for installation, which the customer service rep said was no charge. Month two, wrong bill. Online, the customer service rep literally told me "we billed you two cycles, we do not understand why." I have now spent 20 minutes on the phone with a customer service manager who just advised me to call another department. It's a sad day that service providers like this make so many mistakes, require the customer to spend so much time trying to get this straightened out and then literally leave you hanging with no resolve and no follow up. And then after 32 minutes on the phone, she transfers me to the wrong department. read more

It pains me to give Comcast even one star. I have reached a comfortable level of existentialism and peace with the fact that I am conned out of money, lied to, ignored, and generally mistreated by this mammoth beast on a regular basis. I can't imagine working there. After four months of crappy internet service and repeated disconnections at my old apartment that required 5-7 hours of phone time with Comcast's "technicians", I foolishly decided to move my service to my new apartment. Big mistake. I call Comcast to inquire about moving. Naturally, they tell me it's all so SIMPLE. Just bring your equipment to your new place, hook it up, and within two hours everything should be up and running. I was suspicious but busy so I took their advice at face value, putting aside the well-known FACT that Comcast customer service and techs know literally nothing about the company they work for and the services they provide. Nothing. Long long story short, did the internet work at my new place?! NO. Did the cable work?! NO. Did Comcast fix the problems?! NO. Of course not. Another 5 hours of my life wasted on hold with clueless employees, one of whom literally told me "I'm sorry, I am in the Philippines and there is nothing I can do for you", another who insisted on prefacing every sentence with "I am helping you, see?" or "Don't worry, I will fix this for you. I am fixing it". There is some odd customer service training going on at Comcast. Finally, after being bounced back and forth between different people and departments countless times, explaining the situation over and over (do they not take notes on accounts?!?!!), and yes, being hung up on 3 or 4 times, I was told that the problem was that the original person who set up the transfer of services messed it up and didn't transfer the equipment. So, I had "GHOST DEVICES" that the system "couldn't find". Also, the only way to fix it was for a Comcast tech to come out to "turn on the power in the outlets". Also they couldn't come out for a week, even though they were 100% responsible for the problem. Just one example of the many many problems I have had with this company. Unfortunately every other company sucks too! read more

I have a little stupid song I made up about Comcast, but I'll spare you the details! Comcast SUCKS! I thought monopolies were illegal, why do they get away with this? I am so sick of the price gouging and misleading bullshit when signing up for new service. I could go on and on, but I don't have enough time or energy! read more

Comcast just sucks. We had to switch last year when we moved into a condo building that had it--OK, no problem. We had Dish before and loved it, but On Demand--who could resist that?! When we moved again this year, we considered switching back to satellite and decided we weren't sure if we could live without On Demand (yes, we are TV freaks). We'd had no problems at the condo so what the heck? First, it took them three tries to install. The first day I'd taken off to wait for them. They never showed up and somehow magically rescheduled themselves without letting us know. Apparently that wasn't a good day either, because they never made it the second time. After an hour on the phone, ranting and raving, threatening to get satellite, they sort of surprised us with an installer on our doorstep the next morning. I got a call at 8 as I was on my way to work that the installer would be at my house around 8. OK...luckily hubby was home. After that, everything seemed OK, aside from the fact that we were getting shafted up the bunghole with a pineapple by our bills. This was up until about a month ago, when the DVR (heavily used) on the box in our bedroom started failing. The same day, On Demand konked out. To top it off, the DVR in the living room stopped working as well. It's like the boxes expired or something. Called up to find they had to send a technician out. Great. First guy came on a Tuesday, he said the problem was that the TV wasn't tuned to the right channel. Are you kidding me? He couldn't fix it, so another guy came the next day. He said the issue was that we didn't have the TV turned on. Um...needless to say, he couldn't fix it, so he said another guy would come the next day. Nobody came. I had to call in again myself, and finally someone came out the following Tuesday. This guy replaced both boxes. Almost immediately, the DVR in our bedroom started to skip, and by Thursday, it and On Demand were, again, completely nonfunctional. This was the last straw. I called up Dish and DirecTV, opted for Dish, and made the cancellation call to Comcast. The customer service rep made a feeble retention attempt, asking if we'd like someone to come out and replace our boxes. Ha. Been there. Doesn't end here. I told the guy on the phone that I wanted to keep broadband (we plan to switch to AT&T DSL eventually) for now. When we got to the service center to return our boxes, that cs rep said we were scheduled for complete disconnection. INCOMPETENCE! read more

SUCK SUCK SUCK. My DVR is ALWAYS freezing up, I am CONSTANTLY having to unplug the frickin box and let it "restart"....CONSTANTLY having to deal with STUPID, BARELY-ENGLISH speaking MORONS because I am CONSTANTLY having problems.. so, three words: SUCK SUCK SUCK!!!!!!!!!!!!!!!!!!!! (as in, they SUCK SUCK SUCK!) read more

I wish I could give them zero stars too...I still have emotional scarring from dealing with those idiots. We called customer service to drop them because the picture was HORRIBLE and they tried to upsell us. Yeah, that's what we want. Give us more channels with perpetual snow. Stray from the script, morons. Their "repair" staff is no better. Three different cromagnums came out at different times and did nothing. The last guy actually said to me, "Well, be glad you're not in Glen Ellyn. Their picture is WAY worse!" Wow, all this and you can talk too! Yes, when it snows/rains really hard the Dish acts up. That's why God made DVDs, reruns and roof antennae. The world won't end if you don't see a TV show. I'd rather watch my HD clear as a bell 98% of the time than really crappy 100% of the time. If you're in Wheaton, trust me, go with the dish. read more

Today I'm livid! I only have this company for internet , and it is so expensive! They charged me for a box i didn't ask for snd will not let me dispute charges unless i pay ! How dare they deny me access contact with a human being unless I pay ! No worries i'm done with this crappy company with bad connections! OVERCHARGED! UNAPPRECIATED! read more

Beware when you cancel. They will try to stick it to you. I had Comcast and it was OK but pricey. I did love the On Demand feature. Animal Control spotlights some cats & dogs every other week or so on On Demand. So cute. With that being said (and back to the sticking it to you part) when I moved a couple of months ago, I decided to go with the Dish, since they were a lot cheaper. I called Comcast to cancel and they tried to sway me by lowering the rates. The wheels were in motion for the Dish, so I declined. Well, the person seemed to take it personally and got all snippy. She told me that I need to return the equipment. I thought they would pick it up for free, so I asked and she said yes they will do that...but she needs to send me a box to pack the equipment. What???? She said that on the box is an 800 # to call and I will need to call it to make my pick up appointment. OK so now I'm really confused. I asked her if she could just transfer me or give me the #. No GO. So a couple hours later, I realize she didn't even get my new address to mail me the box. I call back and I get a different person, but equally grumpy when I tell her that I'm a future ex-comcaster. She takes my address and then informs me that if they do not have the equipment back in 10 days, that I will be billed for a $150. Holy Crap! So I asked her to please give me the # so I can schedule a pick up ASAP, especially since I do not ave a car to drive to their inconvenient drop offs. Nope. She stonewalled me too. I asked if this magic box will be Fed-ex'd. Nope...snail mail. Luckily, my neighbor dropped the equipment off for me. I'm still waiting for the magical, mystery box 3 months later. When the Dish people came over (who were very nice), I told them I used to have Comcast, and this is my first time using satellite. Without being prompted, she told me that when I return my equipment, make sure I ask for a dated receipt, otherwise they will bill me for $150. I have a feeling Comcast has been purposely slowing down/stopping the return process in order to collect the $150 fine. read more