I had no idea what went into returning a cable box, now I do-I went around 10:15 on a Sat. morning and it was hell- I walked in and there were already around 40+ people in line- There are 6 service windows but only 3 people working them and then those people would go have "breaks"- Seriously...how hard is your job that you need to get up and have a 15 minute break-If you would just work fast the line would go fast and people wouldn't be ready to murder someone when leaving- It was bad, I mean bad-If it opens at 9 I very well would advise you to be waiting 10 till 9:00 to get in and get it over with before it gets busy- Are the people nice that work there, yes they were but if there are 6 service windows put in 6 employees and turtle slow doesn't cut it for the weekends- read more

Shockingly poor customer service. Hours and hours on hold, misdiagnosed connection problems costing me $100s, and fantastic billing errors. They have a monopoly on truly high speed Internet, and they abuse it at the expense of regular hard working people. Shame on Comcast / Xfinity. read more

Comcast-Chicago Cx1 Hit my bank account for 605.70. I'm not a customer, and they don't provide service in my area. Called their fraud department and was told they would be back in touch. Haven't heard a word from them..... Reseached the Internet and they have scams country wide! Be ware!!! read more

I am going to be nice to Comcast. If I had written this review a couple months ago, it would be scathing, but since the technical nightmares I had with them have been taken care of and I have had no problems with them since, I have to give them some consideration. Therefore, they get 2 stars instead of 1. I have all of my services through Comcast: phone, internet, and cable (with HDTV and DVR). A couple months ago we noticed that most of the HD channels were not working. We called and they sent a tech out a couple days later. This tech was completely inept and he got the HD channels fixed, but he disconnected the phone and internet to do it. We didn't realize this until a couple minutes after he left so we called right back to have him return. They said he would come back as soon as possible. We waited all day and he never did. By the end of the day, I called a bunch of times (wasting cell phone minutes being left on hold since I could not use the land line I was paying for) and they finally said they would send someone first thing the next day. I took the day off and someone finally came way after they said he would. He checked it and said that it was a line problem and that there was not enough bandwidth coming into our building for all three of the services to be working at the same time. Since I am paying for all three services, this was not the answer I wanted. He called his dispatch and they set up an appointment for a line tech to work on the box and the line outside to get the problem fixed the next day. That guy did come out but it did not help our problem. We had to wait another week for someone to come out since I did not want to take another day off of work. A really nice tech came out and spent almost two hours in the rain running new cables and he fixed everything. All in all, it took two weeks, a day off of work, and more then three hours of my cell phone minutes to fix a problem that should have been fixed the first time. read more

I had the worst customer service experience ever at this location! The girl that helped me was carrying on a conversation with another employee and never even looked at me the entire time I was there. We had a conversation about a router I was never given that she showed checked out. She told me I needed to call customer support to resolve and laughed under her breath. I think she was trying to be rude. I am going to cancel services ASAP. Its expensive and the service I received both in person and on the phone was unacceptable!! read more

I miss Time Warner so much! I haven't had cable for nearly 2 years because I got sick of dealing with Comcast. They constantly cheat you out of your money and make it impossible to correct their mistakes. If you wait on hold long enough to get an actual human, they just transfer you somewhere else until you've used up all your monthly minutes on your cell plan and have to pay overage fees on that. Jeez. Never again. I'm enjoying reading books. read more

THE WORST! My rate has been increased 3 times in one year. I finally canceled my service today and I will not be returning. Horrible customer service. I wish I could give zero stars. Stay away if you can. read more

Worst provider ever!! Their service is terrible. They sold me a package that I didn't want and tried to double my entire order after spending literally 2 hours with an online representative that didn't seem to know what he was doing. Then when I call in to get things fixed they hang up, don't fix the problem, or put me back in the que for no appearant reason. If you have an option to go somewhere else, do it! read more

Recently moved from California to Illinois. I couldnt transfer my old service since they werent out here. I went with Xfinity/Comcast. I had a Motorola router which is comparable along with a cradlepoint router for wifi. Start up was easy, simple play and play and wifi config. After a few days the internet stopped working. I called customer service and they tried everything in their power to get the internet up and running. I was informed that a tech had to come out and take a look. Since it was before the 30 day mark and I did a self install I would be charged $60 if the problem iwas within the house hold. I accepted and scheduled a tech. The tech came by and did his checks. No errors found within the house. The tech then checks the poll across the street and comes back to inform me that we were disconnected along with another house. He connected the line and internet was back up and running. I called back xfinity to make sure the $60 charge was not applied and to my surprise it still being billed. "No matter what, if a tech comes out you will get billed" is what I was told. Seems a bit unfair in my opinion. Yeah, if my modem or router wasn't working; that's on me. Xfinity needs to work on their training and communication with their field techs. Why was our line disconnected? And why didnt they know about it or why wasnt I contacted? read more

Terrible. I was moving and had to suspend service for three months until my house was ready. They told me no problem, and I just had to pay $32 a month until I reactivated the account. I agreed and thought everything was ok until a week later I get bill with cancellation charges. When I called they told me someone cancelled the account. I told them that it wasn't me but they didn't care about the breach in their customers personal information. So think twice about Xfinity! read more

Comcast is horrible!! I'm still pretty new to Chicago and I thought that was my only option so of course I went with it. They dont have nearly enough options, and to get any specials or deals you have to pair it with several other things in turn making it even more expensvie then it would be worth. I stopped watching cable so I wanted to downgrade my cable but still have a good internet package. I was told internet by itself was around $60. Every single time I call I get a different story, I honestly think people make things up when you call just to give you an answer!! I suggest running far from Comcast unless you want insane bills!!! I am in the market for a new company any suggests let me know!! read more

these people are idiots... first off they spell my name wrong, which isn't too big of a deal except that I suddenly have been getting junk mail with my name spelled wrong the same exact way, which means they are basically giving you name and address to junk mail companies... not cool. then i go into cancel my account at their north avenue location. the wait wasn't actually terribly bad, since i seem to have gotten there at a good time. everyone after me however, was not so happy as the line increased after 5 minutes of me getting there. I give them my equipment back, goes fine. then I realize that they actually owe me $20 from my online statement. I have to ask to confirm if this is true. They say yes and nothing else.. "OK well when are you going to give me the $20?" they say, OOOO 4-6 weeks! "how?" o, we'll mail it to you, is what they say. ok well i just told them that I am moving! shouldn't it be intuitive for them to ask me for my new address?! it is week 6, check not here. read more

You should stick to paying for your services either via the internet or over the phone, as opposed to coming to this location. First, you have to deal with the ridiculous North Avenue traffic (this makes for a total headache if you have to make a left hand turn onto North Avenue after leaving the Comcast parking lot!). Then you have to stand in line FOREVER while the customer service reps take their time talking to their coworkers, or walk away to never return. read more

It's sad that I'm sure Comcast never reads this - or cares, but I will add to the dissatisfied posts anyway. The funniest part of my experience with Comcast is that I actually called to INCREASE my services - as in, get another channel (of which we have a lot of already but my hubby wants another one), add phone and internet. I spent a good 30 minutes on the phone with their rep going over pricing, packaging, etc and added more than I planned to but whatever, and then I was transferred to a 3rd party verification that I would be leaving AT&T for Comcast. Yup, did it all and was told my internet package would come in the mail in a couple days and my channels would be added shortly. Well it's now been 3 months - no internet package, no new channels, no follow-up. So, I suppose it's not just their current customer regular issues that they are bad at, but all around customer service since they can't even ADD to an existing account right. read more

HORRIBLE service. Even their "business class" internet goes down almost every day.

Paying for 150 Mbps, averaging 53 Mbps and often less than 20 Mbps. The connection goes down about every other day for 15-60 minutes.

If you don't know by now, you are better off avoiding Comcast. In the past I have had service with RCN (phone, internet, cable TV), DirecTV, and Comcast. In general, the only provider that gave me good service all-around was DirecTV. RCN was fine (the waits could be a little long, but...). In the past when I had used Comcast, I had been stunned with the inability to get decent service (regarding initial service setup and following phone support). Several years ago, when I moved to the suburbs, I initially started my service with Comcast. They botched the first setup for all three services and had to return to fix the phone and adjust something because I was not getting enough bandwidth (?), or whatever, to actually get the HD quality I was paying for. It was a mess. I dumped them as soon as my agreement time was up. I recently moved back to the city, and the only provider that could get me the internet connections I wanted was, Comcast. I bit the bullet and let them into my life again. Horrible mistake. The botched the installation of the phone. I went two days calling out, but not realizing that I was not receiving incoming calls. I had to make arrangements for someone to be at my apt. for their service call, which they did not make. They had a four-hour window, and they were late by about an hour. (They did give a $25 credit and HBO for three months, but I am paid far more for my time, and I think you should be to.) But the worst was, when I realized I was not getting many of the channels I had specifically went over with the representative on the phone while we looked online together. I called in to have the account corrected, and it took over an hour on the phone to do so. That includes three transfers, one disconnect, a deadline, and a recall. The people were polite, but their inability to take care of an the issue efficiently was disgusting. Save yourself a headache. Avoid Comcast. 10/8/10 UPDATE After fulfilling my one-year contract, I gave Comcast a chance to give me a better deal. They could not. I am changing to RCN. MAKE SURE YOU ASK FOR TOTAL PRICE PER MONTH, INCLUDING ALL FEES, OR THEY WILL STICK YOU WITH THEM. Each time they quoted me a price, it did not include additional fees for equipment and services. The additional fees (not taxes) were costing me about $40 a month. BEWARE. read more

I just spent an hour and a half on the phone with comcast attempting to make changes to my service. No one was able to solve my problem. They send you from one person to the next but never communicate with the person they connect you to. Infuriating! The phone support people are nice enough folks, they just have absolutely no power to change anything. If it's not in the computer, it can't be done. No accountability. All of this because they can't provide an accurate channel lineup on their website. How am I supposed to order the correct package? Is someone going to read them to me over the phone? read more

"WHEN" the service works, it's great.. I have high speed cable internet through them. Customer service couldnt get any worse! They couldnt care any less about their customer's. And the price is ridiculous.. If you have choices.. I would consider them. Unfortunetly many area's within the Chicagoland area are cornered by Comcast due to a lack of choices within the market. read more

I waited in line for a cable box for 45 minutes at this god-awful place on a Thursday at 3:30pm. It's more like a government service (post office, DMV, etc) than a business. Obviously, if they can afford such a run-down, backwards customer service center, there's a monopoly issue. Of course, there are two windows open and no line to pay your bill. I left my partner in the car because she has a broken ankle and can't walk without crutches, much less stand in line for 45 minutes. When I got to the rude representative (behind bullet-proof glass) I explained the situation, I even had our confirmation number, address, DOB, last 4 digits of her SSN etc, but she still wouldn't give it to me. I had to go outside and have her crutch in, in the snow and slush. Also- when we pre-ordered on the phone, they acted like you have to have someone come to your house to install it, which of course costs like $50, even if you already have the cable, just need the new box. had to ask every which way to get them to admit that I could just pick it up and install it (aka, plug it in) myself. I can't decide which would have been easier. I almost would have rather paid $50. read more

If I could make that star smaller I would. Waited in line forever to exchange my dvr for one of the new x1 ones and was told after being with them for over 15 years that it's only if I add phone service can I get one. What a load of crap. Way to keep your customers happy comcrap. read more

Absolutely HORRIBLE customer service. I was supposed to have internet service for my home business installed on Sept. 2, but it didn't work. Comcast customer service and tech support told me that they weren't receiving a strong enough signal and that they needed to send a technician to my house. The date they gave me was Sept. 11 -- 9 days after I was supposed to have service. They want to charge me a $39 installation fee even though all of the equipment was installed correctly. The problem is on their end, not mine. After informing them that Sept 11 was too late they created an "emergency ticket" to change my internet wires. I was supposed to have some one come to my house on Sept. 8 between 3pm-5pm -- now *only* 6 days after the original install date. Nobody showed up and nobody called. I called Comcast immediately and the rep. informed me that my service date was now moved to Sept. 10!! What?!?! Nobody told me this! I complained and they said they would have someone call me that same day within an hour and that they would be sending a technician that evening. No one called and no one showed up...again. I called...again...and complained. I was then told that someone would be calling me today at 11am with more information and to schedule yet another appointment. No one called. I am now calling once again utterly frustrated with being consistently misinformed and seemingly lied to AND I'M A BRAND NEW CUSTOMER STILL WITH NO INTERNET SERVICE! I also just received an email from comcast confirming my appointment for SEPT 10th again!! Customer service reps. have not ben paying attention and have been spewing misinformation at me from day one. What is going on?!?!? And still no internet!!!! By the way, I'm on the phone with Comcast's dispatch team right now and am being told that soonest someone can come to my house is tomorrow (9/10/14) between 8am-10am. This is "guaranteed" (just like the last couple of times). They have now "escalated my emergency ticket" for the THIRD TIME. Let's see what happens. UPDATE: 9/10/14 Comcast DIDN'T SHOW UP AGAIN!! WTF!?!?!?!?! They were supposed to be here between 8am-10am. I called and complained. Spoke to a rep who apologized for her coworkers' misinformation and bad customer service. She informed me that I now have TWO appointments scheduled: one for 9/10 (today) from 3-5 so that Comcast can check the external cables -- I don't have to be here -- and another one for 9/11 from 8am-9am where they will help me "install my internet" (even though there is no problem with the internal installation). Considering that my entire reason for calling originally was because a 9/11 installation date was too late (i.e., 9 days after I was supposed to have internet service), the only thing that Comcast has given me is a huge headache. All of this B.S. didn't help and all the while I'm being lied to about earlier service dates and phone call follow-ups from Comcast. What a headache! UPDATE (9/10/14) Comcast called me at 5:22pm today (9/10) saying that they were at my place waiting for me!!!! WHAT?!?!?!? Accordion to the last rep I spoke to, today's 3-5pm appointment DID NOT REQUIRE ME TO BE HERE since they were just checking and replacing the external cables. What a mess of a company!! No wonder they have so many 1-star reviews!! UPDATE (9/11/14) A technician showed up at my house today at 9AM took one look at my modem, made sure everything was installed correctly and said, "everything is fine with the installation." Then he checked his computer and saw that Comcast had a system folder for my internet activation reversed and not active. He called comcast himself, told them to change the folder order and to activate my internet. He then told me that this could have been taken care of on the phone with Comcast and that he did not need to come to my place. Comcast has charged me $39.95 for the technician visit. I called Comcast and they refuse to reverse the charge. The rep told me that his system doesn't allow a reversal for this charge, but that he could credit me $20 because of the no-shows I experienced with scheduled technicians. He cannot credit my account for the remainder of the $39.95. I'm writing a letter to their Corporate office right now. GOOD NEWS: The internet works. CONCLUSION AVOID COMCAST LIKE THE PLAGUE! Comcast's customer service is THE WORST I HAVE EVER EXPERIENCED! read more

Make sure you check every bill carefully. They are jerks that change your bill whenever they feel like it. Tip: talking to a regular customer support about the higher bill is like talking to your dog or cat or an infant, you won't get much out of it. I had to press the option on the phone system of CANCEL SERVICE. These retention agents have the power to adjust your bill. It's sad that you have to threaten to cancel and go to AT&T for them to adjust your rate back down. I'm sure customer service will improve when they gobble up Time Warner. Ha! Just kidding! That will be like them building a larger Death Star. read more

Has some of the worst customer service and just an overall dishonest company to work with. Comcast/Xfinity will do anything to keep taking your money, even if it means misleading the customer as to how much the final bill will truly be. Supervisors say they are going to investigate issues and "call you back" just to get you off the phone. Looking forward to the next generation of internet service providers that will finally put this terrible company out of business. read more

Hey, Yelp! We need a ZERO or NEGATIVE stars option for this monopoly! Just moved to Chicago one month ago. Figured Comcast couldn't be any worse than Time Warner. WRONG! Called up for service - couldn't get an appointment for a week. When the tech arrived, he sat out back in the alley for 30 minutes (by his account), calling our phone number (which we didn't even have yet - Comcast had just supplied it to him to give to us) and wondering why we didn't answer. Guess coming around to the front door didn't occur to him. Got a box in the living room, no box in the bedroom, no box in the guest room. Still have to pay for the two bedroom services, however; even though the channels are pure torture to watch (how many local channels does a city really need???? -- how many insane ministers and disgruntled citizens can there be???? - GET A REAL JOB, FOLKS!) Anyway, we have no Travel Channel, no BBC, no CMT, no WE, etc. etc. -- channels that were STANDARD down in podunk Cincy (and most were available on the box and off the box). And a host of the box channels I've had to "edit" out since they're just more of the same nonsense as the no-box channels. So we get the first bill (even though my husband gave our credit card number to the service rep on the first call). It says we are "overdue" and a late fee has been added to the $300-plus bill. Well, we never received the first bill; we have no problem with paying about $285 (two months of the bundle package plus some extra installation requirements), but the late fee? No way! We peruse the bill; in spite of the warning that a late fee has been added, it's not on the line-item. So we call Comcast. Five imbeciles, one and a half hours, and four disconnects later, we have finally been able to pay the bill -- just to get off the phone with them. They actually ARGUED with us that we didn't NEED to know the late fee... even though they couldn't tell us exactly what the late fee was! They couldn't see the line-item listing from the bill. What kind of company is that?! The last person finally said that she THOUGHT the late fee should be about $20. What a freaking joke. And, to top it off, one of the imbeciles said she couldn't accept our credit card payment because her system crashed - she would transfer us to the auto-pay line; we were instead connected to imbecile number two. Two said there was nothing wrong with their system, but she couldn't get our AMEX card to "take - but she would transfer us to the auto-pay line; we were connected instead to imbecile number three. Three said she didn't know if they accepted AMEX or not (oh good grief) and didn't attempt to find out - but she would connect us to the auto-pay line. Guess what? We were connected to imbecile number four who said she was sorry for our delay and would we like to subscribe to the monthly Comcast tv guide? Oh lord. Four also couldn't get our AMEX card to take, so she transferred us to imbecile number five, who had no clue why my AMEX card, my husband's AMEX card, and our Mastercard wouldn't "take." We tried to explain, again and again, that our cards were still linked to our home address in Cincy and that the system was probably rejecting them because of the differences in address and zip code; this is pretty standard operating procedure to avoid credit card theft, but none of them could get in through their thick heads. We suggested that they simply temporarily change our billing address to our old Cincy address, but they were adamant that they couldn't do that. So we finally, reluctantly, gave our debit card and lo and behold, that took. (No Skymiles for us.) Can't wait to see what happens when we try to dump the "free" HBO and Cinemax in six months... We can only hope that we get transferred again next year, to a place far far away from this mediocrity and downright frightful incompetence. I fear for the future. Beware, sweet friends! The Devil Wears Comcast! read more

Comcast is good for the promotional period they offer. I had the triple play. By good I mean, I had occassional phone and internet problems but usually they were back on within a day...for the price worth putting up with these issues. But then the price goes up and up and up and service stinks. I once waited for a tech for 4 hours and he never showed up even after multiple calls I made to comcast that day to confirm. THEY NEED TO GET ON THE SAME PAGE. Recently, I switched to Direct TV for my cable. I get more channels and in HD for twenty bucks cheaper than standard cable with comcast. read more

How can you wait in line for 45 min to FINALLY get to the window to be told, "I'm sorry, we are out of DVR boxes today." ?????????? I HATE Comcast, I HATE this store and they do not have a phone there to tell you if they are out of something that every customer needs, a cable box! I think I will be going with Hulu and Netfilx from here on out. Comcast is a joke and the joke is on us. read more

Terrible service and awful customer support. look elsewhere if you can

If you have a chance to release yourself from Comcast, I would highly suggest to go to RCN. The service is less expensive, better Internet, and better HD channels read more

Chicago Friends; I have been a Comcast/Xfinity customer for years (WiFi/cable). For the past several months I experience connection issues [slow Internet or NO Internet] almost every morning. Despite daily phone calls and numerous technician visits, NO IMPROVEMENT! I pay $150/month?????? Can anyone suggest an alternative to Xfinity! Please and thank you in advance. read more

This is by far the WORST company I have EVER dealt with, and to top that off my parents in the suburbs are having the SAME experience with this unbelievable company. They really have no competition in apartment buildings so they just don't care! I went out of town for 4 months, put my service on hold, I still had to pay about 15 bucks a month, but better than the 85... I call to extend my hold time by 15 days, seems simple enough and was an extremely quick conversation from a pay phone in the middle of a forest mind you... I get back to Chicago only to find my next bill is $165 how is this possible! In one month my bill is that expensive? Seems as though they forgot to extend my 15 days, even more so there is no record of it and as the polite man says to me, are you sure I didn't call another company?? Who else would I call when this is the only thing on hold? So as it stands I have no choice but to pay for days I wasn't here, 65 dollars worth of crap I called and put on hold at the end of July... If I could move companies I would, If there was a way to end this Comcastic Suckiness I would..., At my parents house in Hinsdale, they have been meaning to dig a hold for the cable line that has been in the backyard for 7 months now, they paid a company to come out and mark where all the water lines etc are about 6 months ago, today all those lines are gone and soon enough the ground will freeze. The problem with a line in the middle of your yard is the cable turns off rather easily from wind, rain, etc etc and your lawnmower has to be very very careful... Amazing how this company has managed to screw over 2 people from the same family living in 2 different locations. read more

Comcast needs to spend less money on Shaq as a spokesperson and more on customer service and billing support. I have been in a battle with them for 4 months, spent about 20 hours on the phone and made trips to the customer service line on North Ave. I have better things to do then "earn" the right to be a Comcast victim. I had to file a dispute with American Express as they overcharged my card for 2 months and overcharged my bill for 4. STAY AWAY FROM COMCAST!!!! read more

Terrible. It feels like someone's playing a joke in terms of the crappy technology and never-ending glitches in service. Although the customer service reps I've spoke to on the phone and the in-home technicians are very nice, it seems that "the network is down" constantly. In the 2 months that I've had comcast, I've had to have techs at my home now 6, yes SIX times for problems. I lived in NYC for the last 11 years and had Time Warner Cable (not available in Chicago I don't think)- I never had to request a service call. I've had it. Wish there were more options. COMCAST BLOWS. read more

You have to love when Comcast changes your terms of contract mid-contract and expects you to pay an extra $36/month. Yet, they won't let me cancel the contract without a termination fee. Really? Keep taking more of my money just so I can MAINTAIN service features I had already been paying for. read more

Do NOT get a comcast router! Buy your own. They are garbage! Same problems over and over. Continually disconnects and reconnects. Multiple routers, same problems. Comcast blames it on anything but what it really is, crappy routers. Everyone I know has the same problem. Come on comcast, just admit your equipment is cheap and get better stuff. read more

They were running a new customer special so we signed up figuring they own our cable lives so why not? The tech came over, put the devices where he thought they should go, even programmed them incorrectly for the type of activation response. I understand this is new to them but could they educate the techs on the products and operation before sending them to the customers house. We have had three appointments to fix our motion detectors and no one could help. My husband figured out the problem and corrected it ourselves. If we knew it would be this much of a problem, we would have gone to another agency. Shame on you Comcast for charging the prices you do for poor customer service, uneducated techs and lack of product quality. read more

I had comcast for business for over 5 years with no issues. They decided to put our block on a new node and in doing so knocked out my company's internet for over 3 months. I explained to all of the technicians they send that it was the new node and that the harmonics are dirty, but they refused to listen. I host applications and email thru my business, I have a redundant line, but it's not as robust as Comcast. I ended up loosing clients and had to move all of my server's to a new location and a new provider. They are trying to enter the business market, be real careful if you use them, they fried out my neighbors business phone system, and they are completely incompetent. I'm waiting for google fiber to get here, maybe we can start a grass roots movement? read more

Comcast stinks!!! Had an appt. set for 10 - 12 on a Sat. They call to confirm with a "blocked" number, I don't answer, so they cancel the appt. They can't manage to keep an appt, show up and ring the doorbell??? Then I am told by customer service, the tech will call in 10 minutes. Call never came. Total disregard for the schedule of others. Who has time for this! If you say 10-12, show up dammit!!! read more

Run... Run very fast from Comcast. Their customer service sucks and I didn't even get a chance to get my service installed!

Comcast no showed 3 times and when I called to reschedule they couldnt reschedule again for another week!!! I went 2 weeks without tv or internet because they kept missing the appts!! And all they did to compensate me was credit my account one time for $25. I hate comcast! read more