Horrible customer service Tech was argumentative and wouldn't listen Placed blame on dip company and me The color of powder Was not close to the color I picked from the nailbook. When I mentioned this , he insisted that the nailbook doesn't always match the color of powder. I asked , what is the point of picking a color then. He told me I need to call the company and ask them that that x nails only buys the product.. When I asked to see the book again to change Colors. He insisted that the color would get darker.. I wanted a color in the red family. The powder that was brought out was in the coral family. I didn't want a darker coral. that he insisted it would get darker and would not bring the book When finishing and using the tool to file the nail near the cuticle.I watched as my Cuticle was lifted. I asked that the cuticle be cleaned up since the tool messed up my cuticle , he insisted that it was already messed up when I came in. Then he wanted to charge me for trimming my cuticle i was not willing to pay for this. And state it as such, he got angry, got up to get the cuticle fix, I guess by this time I was pretty much done I asked how much it was I gave him the money as I was leaving, he called me rude and continue to berate me saying, good luck at other salons, I told him I would not be back and that he would see my review on yelp read more

It was great timing and easy, she took her time n did a great job. Exactly what I wanted. read more

X-Nails - Acrylic - Nail Salons Near Me - Newport, Kentucky

I waited for an hour to get my toes done. They took back the person in front of me before me and once I said something and they finally sat me down, they started doing the others persons toe nails first. Horrible customer service and don't take appointments. I would not recommend read more

Very good service and reasonably priced. Everything looked very clean and there were many colors to choose from read more

X-Nails - Nail Salons Near Me - Newport, Kentucky

Stopped by the other day for a full set with cat eye and they did not disappoint! The attention to detail and quality was amazing. The gentleman that took care of my nails didn't speak much but when asked about 3D he opened up and explained the reasons why they don't offer that service. I opted for the cat eye polish and happy that I did. I will be back in hopes of another great experience. Thank You! read more

X-Nails - Light blue square cat eye - Nail Salons Near Me - Newport, Kentucky

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I always walk-in and can be seen within 30 minutes or less and they do a great job every time! Their pricing isn't too bad either and they always have people inside. read more

Always over a 2 hour wait , they rush and don't listen to what you want and act like it can't be done. I have gone here as a regular since I was young and it's gone down horribly. Still the cheapest around but expect a long wait and for them to do what they want. read more

so I been up here 30 min, my gel chip an it's only been 3 days. sooooooo the lady going to tell me she can take the color off but can't do my desig. so I ask her what are we going to do? remind you I been here 30 min already an she let someone go ahead of me. so now I have to wait another 30 min just to get 2 gel nails fix smh ill never be back read more

For years I loved this place and was a regular, but DO NOT GO HERE! Three strikes, and I'm done! Period! The first strike was during a solo visit to get my nails done, and they turned out lumpy, thick, and hooked. It looked like I had bananas on my hands because of the rush job that was done after screaming at me for writing down my normal techs non-american name, but birth name from venmo(I would tip him directly) Service was never the same after that day, and should of been a sign to discontinue patronage of the establishment. The second strike months later I called 2 weeks in advanced and asked if they could accommodate a SMALL wedding party of 5 people ( bride, 3 brides maids, and myself the wedding DJ) despite not taking appointments, and they said yes! I even called back a few days before the selected date to make sure it was still ok, and they said yes! The day of we got there and they acted like they never spoken with me, had no idea what I was talking about and wouldn't be able to get us in for hours, forcing us to go some place else that I wouldn't even send an enemy too(glitzy nails crescent springs). The bride was in tears as we now had to rush to get everything done before the wedding rehearsal, we were late, and her nails looked like trash. The third and final strike was going for someone's birthday before dinner, and the entire staff was incredibly rude. After waiting an hour to be called back and watching many people come in and get seated before us we ended up only getting our pedicures completed in a rush and then told we would have to COME BACK THE NEXT DAY for our acrylic sets because they were too busy to finish our appointment but kept taking customers the entier time we waited to even get our pedicures started and during our pedicures. Insult to injury we were overcharged! 60 dollars each to have polish all over our skin for a rushed job and denied service that ended with me getting a fungal infection in my right big toe, and my nail has never grown back the same. I never returned and stopped recommending this place to anyone and everyone. Hopefully, Google is correct, and this place is permanently closed. read more

X-Nails - Bananas - Nail Salons Near Me - Newport, Kentucky

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Great first experience at this spot! Super happy with my results and she worked very quickly which is a plus. I think I found my new nail place!! **photo is of my SNS manicure read more

X-Nails - Nail Salons Near Me - Newport, Kentucky

I was ready to give X-Nails 1 star. My sister and I went in for a pedicure/manicure and called ahead. They said it would be a 10 min wait. It actually ended up being an hour and a half wait. I don't mind waiting, just would have liked some transparency so I could have ran some errands in the meantime. However, once we were seen I was very satisfied with their service! My sister said they took time on her pedicure and did a good job. I ended up getting SNS, and the price including SNS, 2 tips, and a design was very reasonable. Overall I would return and give it another shot-but definitely don't go here if you're in a rush. If I could give a half star, this review would be a 3.5. read more

This used to be a good place to go to get your nails done. Now they rush and don't listen to what you ask for and over charge!

The pedicure was good- could I have done the same quality job myself? Yes. I had let my heals get away from me and just wanted the convenience of someone else fixing them up, so I got what I wanted out of that. This is where they're getting 2 stars from me. The manicure was terrible- I asked for acrylics since I have lost all of my natural nail length to sanding a few wood projects and needed to get through a few engagements that I wanted to look a little more put together than normal for. *I told her "the skin around my nails is weak and brittle since I work with my hands a lot so I do not want the drill used." She refuses even though I tell her I'm only planning on wearing these for a week. -red flag. *She would not cut the tips shorter- told me my nails would look "fat and chunky any shorter". -should've walked out then this is foreshadowing. *Would not thin them down after she made them way uneven and sloppy thick. -Obviously I'm just plain stupid at this point. *Argues with me about my shape choice: She made them straight tip with a damn near 90 degree corner square. I told her more rounded at least twice before she gets upset with me because I clearly wanted round and not square. I had asked for squoval from the start. Should've looked like a soft oval tip, rounded square on the corners: never met a nail tech that doesn't know this term. -Hating myself more by the passing seconds. *While she was dusting/cleaning up my hands and applying polish my finger tips/cuticles begin to burn. -I ignored this as I just want out of this reality. *Washing my hands at the sink I find 5 slow bleeding nicks to 3 of my fingers. -I'm livid. *At checkout I hand her my card and her immediate response was "cash tip is better for us" I was like "nah, I'm giving a credit tip." So I left 10% of the total of both services to the gentleman who did my feet and toenails. The woman who gave me a hard time while denying me what I was asking for and sending me out the door with a manicure that looked like chiclets glued to my nails? No. You're lucky I even paid for the service. If you want cash tips only: post a sign. It's pretty unsettling to even assume you're getting a tip at all if you won't even attempt to deliver on a customer's requests. At least work will be humorous typing in these. read more

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I was really excited to go to this place. I just moved around the neighborhood and it's kinda one of the only nail salons around. I was recommended to them by a local bar tender who said they were the best. The experience I had at the salon was nice but I was very crowded in the salon and I was sat directly next to two people, which with Covid is not ideal but I understand they were busy. The technician was really nice and did the exact design I wanted so i left happy. Unfortunately less then a week later the top part of my nail design peeled off which I have never had happen. I am really disappointed that this didn't even last a week. The SNS is not great here either it looks like my nail is pointing up. Overall not very happy with my experience and will be looking for a new place to go near me read more

X-Nails - Nails point upward - Nail Salons Near Me - Newport, Kentucky

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The secret on this place is definitely out. If you're looking for a reliable and quick manicure and/or pedicure, this is your place. It's fast, affordable and the work is high quality. My nail tech was friendly and very detail-oriented on my SNS application. $45 for a manicure and SNS is relatively unheard of, at least to me. The place fills up fast and while you might have to wait your turn, the actual process is incredibly speedy and more than makes up for it. This isn't your girl's day out spa experience, but I'd be willing to bet it's the best bang for your buck in the Cincinnati area. read more

X-Nails - SNS 166 - Nail Salons Near Me - Newport, Kentucky

I used to go here last years fie a couple years. But this i came back i had shellac the guy just filed nails down didn't work on sanding or cuticles he just put two coats on very quick and they peeled the next day, for 25 i am very upset all nails have chipped and split. I have gotten shellac for many years and never been like this. Very disappointed read more

Love Linda! She always does my nails perfect. Everyone is so sweet and accommodating. They don't accept appointments but I never wait too long when I come here. The nail techs work fast! Also cash is preferred like most nail salons. read more

I'm very satisfied with this nail salon! They're very friendly and professional. I didn't have to wait at all and the nail technician did exactly what I asked. I'm in love with my nails and I got so many compliments. This is also not my first time visiting them. Nothing but the best! read more

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I'm sad to write this review because this has been my exclusive nail place for years. My last pedicure was in October and now it's March and I'm now on antibiotics for a nail fungus. A few days after my pedicure I woke up to a throbbing foot and when I removed the polish my nail bed was discolored and painful. I tried all over the counter creams and ointments but have had to go to a professional to clear this up. I'm now on a 90 day course of meds. Please make sure all tools and foot tubs are sanitized better. I wish this infection on no one! read more

Not only are they rude they don't give a s*** about their customers their nails pop off within hours to just days they snap off Midway I went to another nail salon and they have never seen anything like this and they were like go demand your money back basic is there something they're doing that's not right. All their customers are to them are on money sign read more

X-Nails - Nail tech from hell - Nail Salons Near Me - Newport, Kentucky

Literally the worst nails I've ever seen and they wouldn't take them off without me paying for them. These were supposed to be for my engagement pictures. Absolutely thick and disgusting. I'd rather pay to have them off than on though. read more

X-Nails - Nail Salons Near Me - Newport, Kentucky

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Sooo good. I recently moved to fort Thomas and have been looking for a good nail salon.. and i found it! They did a full set with gel polish and then gel on my toes and i couldn't be happier. They were quick, professional, and very skilled. I'll def be back in 3 weeks! read more

X-Nails - Full set with gel polish and almond shape! - Nail Salons Near Me - Newport, Kentucky

Excellent Place for Nails and Pedicures, very talented Nail Artists!!! I have gone there for years, do not live close but go out of my way to go there, have tried other places, that are around my home, NOPE! They are not the same! The whole staff are the best in Northern Kentucky!!! read more

X-Nails - Nail Salons Near Me - Newport, Kentucky

Great dip nails and the best pedis ever! Just moved back to the area and I used to go here a long time ago but was hesitant because of the recent shut down. I'm so glad I took the chance! read more

I got a fill in on my nails. Reasonable price and they look really good!! A little rough, I got a small cut from when they were filing. But overall good experience. read more

X-Nails - Acrylic nails (fill-in) - Nail Salons Near Me - Newport, Kentucky

We called Saturday at about noon to get pedicures for 2 people, they got us right in, and had a great pedicure

This place was super busy, but they did great work and got me in as soon as possible!! Everyone there was super nice and willing to have a conversation. They also were very efficient and got people in and out. One or two of my nails was a little crooked but that's expected. Overall pretty good service read more

X-Nails - Nails - Nail Salons Near Me - Newport, Kentucky

I have been coming back to X-nails for over a year now and Tammy is seriously the besssst! She is super friendly and never cuts me any slack for not taking care of my nails ;) She tells me what looks good and what is on trend and will not let me leave unless my nails look 110% amazing! I have been searching for a solid nail salon for over 5 years and X-nails is truly the best. The cheapest prices I have seen, and the highest quality of customer service. I cannot recommend this place enough! Pro-tip: Make sure to stop by on your lunch break or during off hours, this place can get pretty busy on the weekends and peak times after work. read more

X-Nails - Shellac color by Tammi! - Nail Salons Near Me - Newport, Kentucky

This is the worst experience I have ever had at a nail salon. The salon was dirty, crowded(no social distancing), and my nails look awful. The technician was very rude and actually ended up cutting my skin. I wanted a full manicure and the technician sanded away my cuticles without soaking them or trimming them. The shaping of my nails is super uneven and I even have polish on my skin. I regret even paying for these. read more

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Love this place. I go to Kim and have gone back several times. It is not the fastest when waiting because the secret has gotten out for sure! $35 for a great SNS manicure is unheard of. The actual service is quick and the techs do a great job. Pay and tip cash if you can, they're switching to a fee with tip if you pay with credit card in July 2019. I see some reviews that don't have entirely nice things to say and I don't know where those people's expectations are. My friend goes to Linda I think her name is and both of us are always so happy with our nails. Nothing is perfect but these techs are close to it. Love X Nails! read more

X-Nails - Fresh $35 SNS manicure with Kim - Nail Salons Near Me - Newport, Kentucky

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By far my favorite nail place in Cincy/NKY. Always beyond satisfied with their quality and the prices are unbeatable. They take their time, yet are very efficient. Sometimes wait times are long, but always worth it. It's also notable that my polish (gel, normal, and SNS) always lasts the longest when I get it done at X-Nails. ...although I've been going here for years, I finally decided to write something because today's experience was unparalleled - the customer service that Allen (sp?) provided was like nothing I've experienced before and I wanted to thank him for being so great. read more

I love the fact that this place is so close to my house. Awesome customer service! Shellac polish is only $20 here. A shellac mani and a pedi in the same visit is only $55. SWEEET!! They used a sugar scrub on my legs and feet during my pedicure. Felt AWESOME! read more

I loved my nails so much!! Full acrylic set and gel was $55. I can totally do that on my budget, I was more than pleased with my nails the staff was very friendly I would definitely recommend this salon to someone looking for a new place to go. read more

X-Nails - My nails - Nail Salons Near Me - Newport, Kentucky

French manicure with red tips instead of white. He insisted on using the pink base instead of clear like I wanted. He said it would "look better", I disagree. But this fill cost me $40 + tip so I guess I'm stuck with it until the next fill. First & last time here :( read more

Okay, I'm not re-writing a whole new review but I will say that I'm taking my rating down two stars because they made me so mad here last time I went in. I know this place is ALWAYS busy, I get it. I also have no problem waiting. However, last time we were in there thirty minutes after they opened. I put three of us on the list. I asked what time we should come back. One of them women said, "It will be an hour so come back in 45 minutes." So we went and got Holtman's and came back. I come in and this other woman asks what my name is on the list, she looks at it and she tells me "It's going to be at least an hour if not more." If they would have just told me two hours from the start I could have gone and done other stuff than going back and forth and wasting time. We ended up not wasting or time and going here and going elsewhere. I still think this is a decent place to get your nails done, esp for the prices you pay. But I just don't and won't deal with the whole telling me the wrong time and leading me on to get me to come back. I don't have time for that crap. Make sure you get a real response from them if you're planning on leaving and coming back. read more

X-Nails - Black Matte With Shiny Black Tips. The Guy Who Did My Nails Today Cut Me. It's Not A Big Deal Though. - Nail Salons Near Me - Newport, Kentucky

I always forget about and then rediscover this place and wonder how I could forget how great it is. The nail techs here are quick, friendly and do a great job. I only ever get shellac polish changes and it only costs $20 where else can you get an amazing mani for only $20 in 20 minutes???! The perfect time to come is mid day on a weekday because I'm sure evenings and weekends get super busy. Don't waste your money on a fancy salon, come here and get the perfect manicure for the best price and the quickest service. read more

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All previous reviews are true: not a place to go if you are looking to relax and pamper yourself, but if you just need to get your nails done this place will do the job. I actually had to make 2 trips here: came on a Monday, waited as long as I could and left. Went back the next day and had to wait 30 minutes. This place gets packed and I can see why: they do a good job and the price is great. I'm not mad at the business model. It's definitely one of those in and out nail shops so just be sure to adjust your expectations accordingly. The lady I had was nice, somewhat conversational and did a good job on my nails. She made sure I was pleased with the shape before moving forward and was patient as she helped me choose between 4 different nail colors...because I mean come on it's a big decision! I will still look for a nail shop that offers a more personal experience but I will always keep this place in mind if I just need a quick mani. read more

Allen was my nail artist today super friendly super great to socialize with. All in all I loved my experience and will continue to go here in the future. I got sns plus tips and for the hour we sat there they are beautiful!!! read more

X-Nails - Nail Salons Near Me - Newport, Kentucky

Stopped in this past Friday around noon. The place was very busy. We had about a 45 min wait (when the staff mentioned roughly a 20 min wait when we arrived). I got a full set with gel and it took 30 mins. I've never had my nails done so fast in my life. The man doing my nails started me while finishing up someone else, kinda weird? I felt like he was super rushed and just trying to do it as fast as he could. The nails are super thick; I prefer them to be thinner looking, more natural and not as fake. Trying to give them the benefit of the doubt as it is new year's eve weekend but overall not totally satisfied with my experience. read more

X-Nails - Nail Salons Near Me - Newport, Kentucky

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Went on a Friday evening and had a little bit of a wait but that was fine! Got a full set with gel for $48 and it turned out so good! Make sure to bring cash or have venmo to give tips! read more

X-Nails - Nail Salons Near Me - Newport, Kentucky