I love the techs but the owner shoots dirty looks while you sit there/doesn't greet. It doesn't…read moretake a lot: acknowledge customers and be friendly.

They did a great job on my full set acrylics. Very clean, and modern salon. I appreciate the owner…read morepenciling me in on my birthday! Don't hesitate to reach out to them, they're very nice. (100% Fluent in English as well)

It was great timing and easy, she took her time n did a great job. Exactly what I wanted.read more

Horrible customer service Tech was argumentative and…read morewouldn't listen Placed blame on dip company and me The color of powder Was not close to the color I picked from the nailbook. When I mentioned this , he insisted that the nailbook doesn't always match the color of powder. I asked , what is the point of picking a color then. He told me I need to call the company and ask them that that x nails only buys the product.. When I asked to see the book again to change Colors. He insisted that the color would get darker.. I wanted a color in the red family. The powder that was brought out was in the coral family. I didn't want a darker coral. that he insisted it would get darker and would not bring the book When finishing and using the tool to file the nail near the cuticle.I watched as my Cuticle was lifted. I asked that the cuticle be cleaned up since the tool messed up my cuticle , he insisted that it was already messed up when I came in. Then he wanted to charge me for trimming my cuticle i was not willing to pay for this. And state it as such, he got angry, got up to get the cuticle fix, I guess by this time I was pretty much done I asked how much it was I gave him the money as I was leaving, he called me rude and continue to berate me saying, good luck at other salons, I told him I would not be back and that he would see my review on yelp

Love Tyler's service ! The service was calm and great ! I will definitely be back and the pedicure…read morewas also amazing

I was in town for the day but n a work trip and found Empire Nail on Yelp. I was able to get in…read moreright away for a gel builder nail refill and a pedicure. They were extremely friendly and customer service oriented. The nail shop was comfortable and clean. The only reason I am giving them four stars instead of five is because I went in with a broken nail that I had glued, and when we were working on the nail, it seemed strong but yesterday that nail broke and now I am not able to get to another nail salon anytime soon. So I am bummed I now have a broken pinky nail, especially because we used a cat eye polish that I don't know I'm going to be able to find in another city to get this Pinky fixed so I am probably going to have to get all of my nails done again. Otherwise I enjoyed my experience at Empire Nail and would go back if I was ever in the area again.y

Friendly, professional, clean, I highly recommend this place. They got me in right away. My nails…read morelook great. They were able to take off my dip, manicure, clean up my cuticles and put a very beautiful gel manicure on.

I was given a gift certificate to here by a friend and looked at these reviews before going. I was…read morehonestly scared to go because the reviews were so bad! I did have to wait as a walk-in for about 15-20 minutes which was fine and was matched with Stacy. The gel mani turned out pretty good, I just didn't like that she filed it with a Dremel after the final cure which I'm not a fan of. The mani area was also dirty with nail dust and clippings- they need to wipe it down between guests. The pedicure was good, the only complaint there was the massage chair is not that great. For $85 I felt it was on par with other salons and honestly was surprised by how well it went compared to the reviews. EDIT- updating to add that the gel nails were chipped after 3 days. Won't be back since other salons make it last much longer

This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

I got my first ever massage today as a gift from my husband. I chose those place because it was the…read moreclosest to my home with good reviews that wouldn't make me deal with going into Cincinnati. Unfortunately for me, my massage had to be rescheduled twice due to masseuse being sick. Despite being told less than 24 hours before the massage... twice... the discount they gave me as an apology was only 10% (they charge you 50% if you cancel less than 24 hours ahead of your scheduled massage). I wasn't expecting a 50% discount or anything... but if would have been nicer if it was close to 20% since I had to rearrange childcare twice. The masseuse went over the basics with me at the start of the massage and I decided to sort of let her lead as I had no idea what I didn't like or what to expect. I'm not sure what's normal, but most of the massage was pretty good. I did think too much time was spent massaging my head, too much time fiddling with hot towels, and sometimes I couldn't tell what she was doing for short periods of time (since there was no massaging going on). The thing that I disliked the most was that the 90 minute massage seemed to be 90 minutes minus the six minutes she had spent going over some basic info at the start. Which again, not sure if that's normal but it seemed a bit odd to me to include that in the massage time. Overall, it felt nice but I also felt that some of the massage time was wasted on massaging places that didn't really need it like my arms. Not sure if I'll be back but at least I'll be able to give more direction if I do.

My first experience with the salon was for my wedding. We practically had the shop to ourselves all…read moreSaturday morning! We were allowed to bring in treats and beverages and they made a spot for our make up artist to do her thing. I worked with Jacquie, and a couple of the other girls worked on some bridesmaids. Everyone that worked with us made sure that the looks were exactly what I was hoping for! I enjoyed my experience so much that I have become a regular client to Jacquie! Each visit, I feel important and well taken care of. She always goes over and beyond to have fun and always shows off her exceptional skill level. It's such a great environment to be while I'm getting dyed and cut!

First let me start by saying I only had nail services done here, but I will not be returning to try…read moreany other services. I had an OPI Gel Manicure done on Saturday, July 21st and the girl who did it was nice and friendly. However just 3 days after my service, my gel polish was lifting off of my nails and looked absolutely horrible. I've been getting gel polish (Shellac, OPI) done for a while now and know that the polish will last until you have it removed. So needless to say I was disappointed with the application. What made me decide to write this, is the fact that I called the Salon (and had to leave a message) to ask if they could fix the polish or take it off. I have yet to hear back from them. So I'm guessing that customer satisfaction is not high on their priority list. Save yourself the trouble and go somewhere else for your nail services.

The best of the best in nail services!! Clean & professional. I've been all over the country to…read moresalons and no one matches the quality of my nails that I get here. Small so sometimes a long wait but they're worth it.

After reading the reviews, I was hopeful but I quickly learned that they definitely don't take…read morewalk-ins. I wouldn't waste your time or the drive.