It is a really cool concept but in the rooms everyone was SO loud. There were men that were being creepy. Girls and this man flirting and taking tik toks in the hot tub so I couldn't even go in. Someone got in a fight with the desk member and I had to wait behind it for 5-7 minutes that took away from my time. This in NO way was relaxing. Go to QC they really make sure it stays quiet. This almost felt ghetto read more

Great private treatment but completely overcrowded - impossible to use any of the facilities.

Went here for a birthday and it was alright. The value isn't there and like many others have commented, try to go on a weekday for almost a $100 savings on admission alone. The services are extra and be sure to be very specific about your preferences/expectations or else you might not enjoy the experience. Compared to some other spas this one stands out in aesthetic with really cool, elaborately decorated rooms and themes. Beautiful venue but the service could be improved. The dining options are not great so I recommend eating before you go. read more

See all

I enjoyed my time at World Spa. It was clean, and quiet at first. I just got a vibe that many couples desired a place to go to be romantic. it was a little awkward stepping into some of the steam rooms and feeling like you were invading someone's space. there should be a couple's only hours or nights. Hooded waffle robes are provided that are so soft and fresh. my favorite rooms were the pink Himalayan salt room the Moroccan sauna and the snow room. My friend and I had lunch. the prices were a bit exorbitant. I had sushi and a drink. I liked it but the location is a bit far. it is great for people who live in the southern part of brooklyn. The design is different from what I have seen. we also didn't take showers at the end. we lingered at lunch a bit too long. It was sweet. my visit was in July 2023 read more

World Spa - Day Spas Near Me - Brooklyn, New York

See all

Very much worth the trek to a part of Brooklyn you've probably never seen for the numerous saunas alone! My favorites were the traditional hammam, the clay and hay sauna, and the Japanese cold/hot dipping pools. I also liked the infared sauna room but it was always full with people lingering too long - they need to open another one. Pros are many: amazing facilities with the best collection of saunas I've seen, extremely clean, reasonable price for a day pass, and lots of great thought put into design. The food is also fantastic with great selection of hot entrees and smoothies plus alcoholic beverages. I subtracted one star for the cons which are worth noting. First? Really crowded. Even early on a weekday. Second? The way people act. Tons of people in their phones watching videos with the sound on or talking loudly to their friends despite signs everywhere saying quiet please and no cell phone use. I wish the staff enforced the quiet rules and no phone rules more because I left earlier than I would have because all the noise in some of the rooms didn't make for a very relaxing experience. (Seriously who talks on speakerphone in a sauna? More than one person in this spa, that's who.) Also, as other members below have mentioned, it really is wrong that the only water they provide for free is a water fountain. I had to pay for bottled water of "our own brand" which I'm pretty sure was tap water. In a spa of this caliber and price they really need to be providing at LEAST a water cooler and ideally bottled water. Also the spas are so hot that I foresee a medical emergency if they don't try to keep people better hydrated, which will end up costing them more. That said, I loved the facilities and the vibe and had a great bowl of borscht here so I'd definitely come back. Just hope they're able to do something about all the noise and will rethink the water, because it's a great spot with a ton of potential. And I slept like a baby that night! read more

Bought a day pass but didn't feel it was worth the money. Pool area was louder than expected, very rowdy, loud people and splashing, so I didn't get the relaxing feel I was hoping for. But the saunas are great! Food is a bit overpriced but delicious nonetheless. Victoria was my server and she was great!! read more

First time going to a spa with different sauna rooms/pools. Will not be the last. Definitely recommend world spa and will be returning. Went on a Sunday morning right when they opened, as some of the other reviews said it does get busy later in the day. So if you don't enjoy crowds I suggest early morning and maybe during the week. Can't compare to other spas but I think the price was reasonable. I do think 4 hours is enough time to spend there as well unless you're adding on treatments. Which I hope to get at my next visit. They gave a demo treatment to a group and it seemed intriguing. read more

I think it's a nice spa! I went on a Saturday and at first it was crowded around 2-3ish , but eventually people started to leave. the saunas are beautiful . I didn't go in some of the saunas with the wooden chairs because it seemed as if people weren't leaving. The pool area and hot tub area was nice. I did try some of food there. The lobster Mac could use some salt. The shrimp Cesear salad was good but I didn't like that my shrimp looked unseasoned lol . But it was warm so I didn't complain bc the salad alone was great. The calamari was okayyyy. The passion fruit margaritas were strong and yummy. The beef rib and mashed potato was good but I felt the temperature was lukewarm when it came out, & could've been warmer. I lowkey feel there should be a time limit for rotations on certain sauna rooms, so everyone can experience. I'm not into the cold room but the snow one was cool. read more

See all

The spa offers valet parking for $15 for the entire day. I strongly advise visiting on weekdays, as it gets crowded on weekends. The place is beautiful and well-maintained. The staff is friendly, and the waiters are very accommodating. The food is of good quality for a spa. Additionally, the spa has a full bar. The variety of saunas is impressive, making it easy to spend the whole day there! read more

See all

The facilities are great, the massage was pricey but totally worth it. Especially since it's so close to Manhattan. I will be coming back

Every was great from start to finish. Check in was seamless and everyone in front were super welcoming. Special shout out to Karol and Roxy who were super sweet and helpful! The spa itself is gorgeous and very clean! It was our first time so we didn't get any treatments but the different areas of the spa (like the snow room and infrared room) were so nice to experience. The food in their lounge was great too and gave excellent service. Definitely plan on coming back in the future!! read more

World Spa - Snow room - Day Spas Near Me - Brooklyn, New York

See all

Second time at World Spa and despite its beauty, cleanliness, and modern look I always feel like it's missing something. The area looks deserted, you'll see a train line above and it's taking up a quarter of the block. When you go in, there's only one floor for saunas, pools and the restaurants. It appears to be so grand, but is quite small. I went on a Friday and it was surprisingly empty. The last time I went on a Saturday it was hard for me to find room in the saunas. I got the ~$115 day pass/meal deal and I'd definitely recommend. By the time I finished the starter salad I could barely eat the salmon and quinoa entree. My boyfriend is 6ft plus and over 200lbs, but was full from the short ribs, salads, and crème brûlée. I did have to remind them that it was his birthday (even though I discussed at check-in & added to the reservation previously) and he got a free glass of champagne. The place is clean and actually looks like they had a lot of additional staff to ensure no slips. I would've given a fourth star if they enforced that the guests with their phones turn down/off while in saunas, had more leaf brushing events throughout the day, and showed a little more initiative with service. I had to ask for a towel and no one volunteered information when we looked a little loss. Also, there should be complimentary water once you leave the saunas. Last, I asked to switch my entree choice- answer was no. Same answer regarding the creme brûlée dessert so we couldn't even try the cheaper cheesecake. read more

See all

When I first entered I was amazed by the beauty of the design. The stuff who works there are really nice and kind always happy to help you, all the places being cleaned all the time after one usage. Very tidy! Food: it was good experience with Victoria, she was very helpful always ready to help with advices, checking on me if I needed anything. Thank you for this experience, I'll come back again! It's so worth of it! read more

See all

I did not like this place, the experience was weird from the beginning. The person that checked us in seemed to be annoyed and hiding it under her smile, she was also a bit snappy, but then when she spoke to her co worker she seemed completely different and a lot friendlier. The space is only 1 floor, and the pools get crowded pretty quickly. The steam rooms are nice but also get pretty crowded. The food was not good at all. I ordered Mozzarella sticks because you can't go wrong with that and that was even mediocre. In general, I probably would give them a 3-star review if it was cheaper. For the price you're paying, not worth it! read more

See all

Today was a planned day with my mom crew. We had planned this for months. No kids, just a day to ourselves before school starts. It's a nice location. Right by the subway. There was decent street parking but they also have valet parking. They're very welcoming when you come in. The cost was pretty good. We didn't do any bodywork but the sauna and jacuzzi was pretty good. The food was good. I had a virgin pina colada and it was sooo good. My only issue was that when I sign the bill, I expect to see the complete price. When I signed my bill, it was as under $50. I wasn't expecting the tip and tax to be added. I personally and not thrilled with the 20% tip when the waitress is not actually taking our order. Rather, we have to scan a QR code and then place our order. What are they receiving a 20% tip for? I'm not opposed to a tip but the only person who deserved a tip was the gentleman who actually brought us our food. They do need to clean the jacuzzi's more frequently. Also, some of the jets weren't working. Also, while I respect the 4-hour policy, it was upsetting that they tried to charge us for an additional 27 minutes. I paid for 4 hours. If I am in the locker room at my 4-hour mark and come check out 20 minutes later, I shouldn't be penalized. As it is, there are not a lot of showers. The extra charge was deducted but it shouldn't have been added to begin with. If I'm expected to start getting g ready 30-minutes before my time is up then I should be paying for 3.5 hours... not 4. All in all, I would go back again. The next time I will try to get some body work done. Before I forget, being your own slippers. They have some for sale but it's best to bring your own. Also, bring a water bottle. You will need to hydrate. read more

See all

I have been here a bunch of times but yesterday I decided to upgrade to the VIP experience and it was DIVINE! Armando was such great help, he made my experience 10x better!! Cannot wait to return and heavily considering membership! read more

See all

It's absolutely beautiful and well made inside . Just as a recommendation come 15 min before your reserved timing spot , because check in process will take some time. We had private cabana and you have to pay extra for that +the entrance fee . We've tried Venik treatment with glazing and it was cool, thank you Rafael for providing this treatment . My skin was smooth and all the muscle pain I've had before was gone . Also thanks Leonid for your guidance and bringing more hot air into the saunas. Food was good but pricey Bring your water bottle that you can fill up for free there, robes and towels are provided read more

See all

A little pricey but worth the price. My group and I visited the spa on a Saturday afternoon, it wasn't super busy but I would suggest going on a weekday. The check in process is long and tedious. The spa itself is clean & beautiful, not as big as it appears on social media but they do fit a lot onto 1 level of amenities. The bottom floor is check in and locker rooms. The top floor is a members only lounge with a relation area and bar. They don't provide slippers so make sure you bring your own. The security guard was super friendly and gave us a tour, massage therapist offer 10 minute samples on the 1st floor. They also have a cafe/ restaurant area in the middle of the spa, upbeat music playing. Valet parking available $15 read more

World Spa - Day Spas Near Me - Brooklyn, New York

Avoid this spa. Do yourself a favor and go somewhere else. First off, the staff is unprofessional. Before our visit, we called to ask if they provide flip-flops or if we should bring our own. We were told they do--but with no mention of an additional charge. When we arrived, the receptionist, Akmar, was rude and acted as if we were interrupting her life just by stepping inside. She told us they don't provide flip-flops and that it's a barefoot spa. (Disgusting, considering they don't seem to track how many customers they let in--it was extremely crowded. Again, disgusting.) Since the receptionist was unhelpful, I asked a cleaning lady in the locker room if they provided flip-flops. She said "sí" and asked for my bracelet--again, with no mention of any charge. It wasn't her fault; she was just trying to help. By the end of our visit--which was weird at best (banya show, WTF?)--we discovered we were being charged for three pairs of flip-flops. The girl at checkout said there was nothing they could do, and we were rushed out. After emailing management, they offered 50% off our next visit--ahahaha, as if any of my friends would ever go there. Keep in mind, this place is deep in industrial Brooklyn. It's not a luxury establishment--it's just another wannabe spot. Stay away. read more

Fascinating the experience, I was on Valentine's Day and I chose the package with cheese boar and dessert, it is fascinating, the experience in this place is very relaxing, enjoying each space is giving the body a break. A point soon to improve is to improve the noise for the massages, I don't know what the purpose is but in my section I could hear everything from the outside, there really is not like a door, it's just curtains. Overall great, my masseuse very friendly, the staff at the front desk and very kind cleaning, as well as the show they do at the spa, it's really great! You can't lose it! || ESP . Maravilloso !! Fascinante la experiencia, estuve el día de san Valentín y escogí el paquete con cheese boar y dessert, está fascinante, la experiencia en este lugar es muy relajante, disfrutar de cada espacio es darle un descanso al cuerpo. Un punto Depronto a mejorar es mejorar el ruido para los masajes, no se cual sea el propósito pero en mi sección podía escuchar todo de afuera, realmente no hay como una puerta, es solo cortinas. En general estupendo, mi masajista muy amable, el personal en el front desk y limpieza muy gentiles, al igual que el show que hacen en el spa, es realmente estupendo! No lo puedes perder! read more

I came here with a group. I purchased it in advance for all of us, but I doubt that is necessary. We got the 4 hour plan and not the all-day VIP plan. This was enough time to get a sneak peak of the spa. I read what other people wrote on Yelp, and that's how I was able to figure out what I should bring with me. There were no outdoor areas, so you don't need sunblock and sunglasses. What one needs are slippers and a bathing suit. They try to sell you either of these things and am glad I came prepared as those would've been another unnecessary expense. There are massages and other stuff that you can get done, too. However, those were too much. Plus, since we got the four hour package, there wouldn't have been enough time. What I don't understand is how there are so many lockers and not enough toilets + showers. It doesn't make any sense how the ratio is so off. The bathroom isn't clean either, and the toilets were all clogged. There should be a dedicated person to clean up the toilets and sinks. I wasn't impressed. The sauna rooms were nice, especially the salt room with the leather recliner chair. The Moroccan room was great, too. Throughly enjoy the snow room where you can play with the snow. It was a bit crowded inside, so that should have been monitored. I didn't like how there was so much PDA going around. It looked a bit too intimate. The staff didn't care what you did here as long as it wasn't too crazy. All in all, I won't be back as there are other facilities that are much cleaner and the staff actually enforce the rules. read more

See all

My birthday experience was amazing the person who made me feel special at check in was Carol and throughout my experience. She was kind considerate and focused to ensure my special day was exceptional. Thank you Carol I am so relaxed and happy from my experience. Irena was the best technician so experienced and knowledgeable my body feels amazing. My facial was exceptional. Also my guest was assigned Olga she was attentive and amazing, professional and exhibit a genuine care for physical health. I will return and I will recommend future services. Give my best to Carol, Irena and Olga. They are excellent representatives!! read more

I came in on a Monday morning at 10 AM to avoid the crowds and had a wonderful, relaxing experience. I used the early bird special (check in before 11) so it was $75 for a day pass and I spent about 3 hours there which I feel is pretty worth it. Looking at the other reviews, it seems it can get really busy so I highly recommend coming in early on a weekday if you can to get a relaxing quiet ambience. At noon, it was starting to get a little more busy. The place is new and beautiful and there's lot of different rooms with different styles of sauna/spa to try out. It was very clean and when I was there, the rooms usually had 0-3 people at a time. The staff seems to be largely international so it felt like I was traveling abroad and no where near New York. I highly recommend it as an escape from daily life. Note: They don't provide slippers for free so I recommend bringing your own sandals. I walked around barefoot and it was okay though. read more

See all

I went 2023 for my bday. Very nice but also they should cap the amount of ppl that they allow in. At some point, it felt like Splish Splash water park. No avail hot tubs and the pool filed with ppl taking videos and pictures of themselves. read more

It's a pricy experience for the additional treatments but I thought it was worth it for what you expect a whole spa day experience would be. Facilities were very clean but suggest you bring your own flip flops/ shower shoes to walk around in since employees walk around in their shoes. They had dry and wet saunas at different temperatures with more than one room of each setting so it never felt crowded. read more

World Spa - Meat platter from spa restaurant - Day Spas Near Me - Brooklyn, New York

If half stars were an option, I'd give World Spa 3.5 stars. They were able to fit a lot in a relatively small space which might be the issue. It feels cramped to the point that it takes away from the feeling of being relaxed. In addition, the food and beverage area is right in the middle of saunas, the pool and treatment areas...definitely not relaxing. It's a barefoot facility but inside shoes are optional. The issue is the people working there don't wear inside shoes and I saw quite a few patrons who were wearing outside shoes. I got a scrub and it was very good. I liked that the treatment room had a shower in the room so I was able to get my scrub, shower off and then have my therapist moisture my skin without having to leave the room. World Spa is a good option if you're unable to get to a larger facility just be mindful that you should schedule a visit during the week to experience the spa when less people are there. read more

World Spa - Outside - Day Spas Near Me - Brooklyn, New York

My husband and I are frequent spa people and should say up front that Sojo (the huge Korean spa in Edgewater) is our bar for how good anywhere else is. We've thus been curious about World Spa for awhile and took advantage of a recent weekday discount on a day we both had off. We arrived at 4 pm on a Wednesday and were told at the front desk that it was a "less busy than usual" day. Our experience overall was a bit of a mixed bag -- overall 3.5 feels like the most accurate score here, if Yelp would let me do it! THE GOOD: -Pretty clean and aesthetically pleasing interior -Very present and friendly staff, constantly cleaning and available to answer questions -Robes are super comfy, and locker rooms generally nice with roomy showers -Some unique saunas; standouts were the salt room with very comfy chaise chairs, the infrared sauna, and the Moroccan hammam THE LESS GREAT: -Very few jet options in the pools, and those that are there were barely functional. Essentially the "jacuzzi" has big but not targeted jets, and then the pool with jet stations a) only had about five and b) they were all barely working. The onsen hot tubs are nice but barely comfortably fit six adults. -Even at a "less busy" time, the place still felt crowded for much of the afternoon -- saunas with seats were entirely occupied much of the time, the (nonfunctional) jet stations too. -We couldn't find any more general lounge area, which makes it hard to take breaks from saunas and such. There are lounge chairs around the pool but that's it; the restaurant takes up the majority of space on the main floor. For the discounted price of $90/pp for unlimited access, it was nice to try out -- but can't say it ultimately gives Sojo any kind of run for its money (even though it's a bit more expensive there is just so much more there, in sooo much more space). read more

My first experience at World Spa was this past weekend, for a girlfriend's birthday. She decided on the 4 hr, full access package for each of us and I'm so glad that she did. World Spa is located on the very doom and gloom looking, Macdonald Ave. strip. When I pulled up, it was an absolute rose in the concrete situation. World Spa is large, spacious and beautiful. After checking in and being given electronic bracelets and lockers, we changed into our swimsuits and spa robes and just explored. World Spa is three amazing levels of heated pools, ice baths and saunas of all temperatures. There's even a snow room with continuous falling snow that you can frolic in if you can handle the chill. There are showers everywhere to rinse off the chlorine after each experience and the everything is very clean and maintained. After about a half hour in one of the heated pools we decided to have a light lunch. I was thoroughly impressed by the quality of the food. My truffle fries were toasty-crispy maybe the best truffle fries that I've ever tasted. The birthday girl really liked her juicy cheeseburger, served in a warm soft bun with a World Spa stamp-too cute. My Paloma cocktail made with tequila and pink grapefruit juice was delightfully boozy and I enjoyed it all. What I did NOT enjoy were the menu prices. I spent over ninety bucks on two light bites and a cocktail. The highlight of my entire spa day was the Banya experience. Once every hour, men walk through World Spa banging a gong, inviting guests to follow them. A few from our group followed them into the most steamy sauna room in the building. We were handed frozen balls of ice. Next, ice balls in hand, we sat in the steam and watched, as the men with gongs treated anyone who was interested to be Banya-ed. One of my friends in the birthday group decided to try it. She had a blast being smacked all over with the Banya brooms and then doused with bucket of ice, cold water. I didn't participate in that but I did accept the challenge of stepping into a sub zero temp pool, all the way up to my neck. That was wild! World Spa is a fantastic time. Perfect for friend's groups, a birthday, on a date or solo. There's valet parking if you want to avoid the hassle of street parking. It's also right on the 'F train line if you opt to ride the subway. I'll definitely be going back for more. read more

See all

Giving two stars to be kind considering they are fairly new and it's a holiday = bedlam! Management - get it together You should be able to: -Handle the long lines -Have a seamless checkin process (esp for those who bought day passes in advance) -Ration the amount of day-passes so there aren't incredibly long lines for each room (now I understand why you need the full 4 hours). -Have the cafeteria away from the spa area where people are in robes; kinda weird and unsanitary, on that note - have enough chefs to accommodate the people who were oversold passes (my edamame took 30 minutes). Special thanks to Lana who did her very best to empathize with many disgruntled hangry people - you're a gem and management should give you a raise for keeping us there for as long as you did! Above all - OFFER tap water. What sort of establishment only comes equip with 1 water fountain and 5296142040 saunas? This is a liability waiting to happen, not to mention, kinda gross and greedy to offer tap the opening week and then take it away. Context: I booked two day spa passes days before it opened and called 40x and emailed 6 days leading up to today's appointment...not to mention - hit up their social media inbox to see if I could upgrade my day pass to two massages...in hindsight, I'm thrilled no one ever paid me the courtesy of a response. Saved me money yet the lack of customer service isn't lost on me. Go during the day, not on a holiday week, to get your instagrammable moments in. That's what it's good for, nothing more. I found this experience to be overhyped by marketing that didn't deliver in the slightest. No water, the pools were piss warm, jacuzzis = more piss warm, Himalayan salt room (overrated and Luke warm) saunas were smelly! All in all, we left early, perhaps I'll give this another shot in 6 months or so but all in all - save your money and go to Sojo day spa. You're welcome! read more

See all

Weekend rate is $115 for four hours, which is pretty hefty. At this price, you expect a smooth process, and dare I say...a little bit of luxury? When you first check in, there's a a bit of a wait, even if you have pre-purchased your tickets online. Absolutely recommend to create a profile at home or at the kiosk while waiting in line for each individual person in your group prior to coming. Also note* you must be 18+ to enter and bring an ID. You're only able to travel between the first (lockers) and second floor (everything else). No access to the third floor with the regular day pass, members only. There are various types of rooms to venture into. Banyas are hot hot hot. Hammans are pretty nice but you have water dripping everywhere. Snow room is ideal for the one group or the individual you come with. It is a tiny room. The pools are about 97° - 107° aside from the one cold pool. The hot tubs are hotter but manageable. One hot tub was under maintenance. Aside from the pools, people are traveling from various wet and dry rooms, which results in having wet floors most of the time. I absolutely recommend bringing slippers, or subject yourself to a charge of $12.99/set of slippers. Staff do wear sneakers to work in, and we don't know if those are outside or inside shoes so be mindful of the water you step in. I do wish there was a lounge area that's neither food/sauna/pool. The only area available is the outer space of the food area, which is very slim. Food was decent, your usual spa pricing. I was put off by the fact when we asked for water, the waiter said that today it was free, but normally it cost something for tap...excuse me? Fyi, the only hydration station in sight is within the pool area. The spa is a bit underwhelming than expected. The layout can be improved. Check out can be improved. There is literally one turnstile to enter and one turnstile to exit. What I enjoyed most is the locker room amenities. It's clean, everything is mostly there (except hair dryers on a cold cold day!). Staff overall are very nice and helpful. read more

See all

Got a couples massage here and received a complimentary hour to use the facility. We enjoyed our time so much we decided to pay an extra $25 pp for another hour. This place has multiple saunas hot, hotter, cold, salt, aroma therapy etc. There are cold plunges, jacuzzis, set at different temperatures, 2 wading pools, private cabanas and a restaurant. When inside you really feel like you've be transported to an oasis. Spending time here can get pricey, but it's definitely worth it. I love not having to travel out of state for a quality spa experience. read more

World Spa - Room with snow. - Day Spas Near Me - Brooklyn, New York

See all

Book the massages! They include a complimentary 1hr stay at the spa so it's worth it. Only $25 to add an extra hour. A lot of negative reviews are due to the crowd... easy, avoid weekends and after work. You must arrive 20-30mins before your treatment because the check-in line moves very slowly. At least 10 minutes. Then you need 10minutes to change. Once you are in, it's super relaxing! read more

World Spa - Lunch after a massage - Day Spas Near Me - Brooklyn, New York

Large spa with some amenities but TERRIBLE/SCAMMY customer service at checkout! Since everything is ordered/operated by your spa wristband, upon checkout I noticed there were 2 charges for spa slippers added to my wristband despite my party: 1) bringing our OWN slippers to avoid buying the expensive ones there and 2) NEVER tapping my spa wristband for any purchases since my partner used his for all food/beverages. When confronting the front desk staff about the charges, they insisted we brought slippers (despite us not purchasing anything upon check-in) and although they did not charge us while we were still at the facility, they still charged our cards about 20-30mins after we left. If you decide to go, you will definitely enjoy swimming in the pool and sitting in some of the saunas. Unfortunately, it will likely be crowded (so thus not really relaxing) AND you might get charged for things you never bought! read more

I really like the saunas they had to offer. As well as the aroma. However, I didn't like how people can go inside the saunas with their phone's. (Even though it says no phone on the doors). The food there was not that tasty. And the security guard was rude. read more

See all

This is not about the facility, but instead the "customer service". Good luck trying to ever get in touch with someone who actually works at the facility. We live in Dallas, Texas and mistakenly booked for this spa. We booked 10am appointments and arrived at the spa in Dallas that we thought we made appointments at around 9:30am only to realize our mistake. We called World Spa 9:45am (Dallas time) only to be told that we missed our appointment and are considered a no call no show since it's an hour ahead in New York and we will not be refunded. Not only that, but we are somehow looped into a reoccurring payment. I understand this is an accident made by us, but have some empathy and understand accidents happen. Your business model is corrupt and I'm sorry for anyone else who has been scammed by his deplorable company. Wish us luck as we have to go back and forth via email to (hopefully) receive a refund. read more

Came here for a self care trip. The establishment itself is beautiful and spacious. I've been to Bath House before, and this is about 3 times its size. The amenities offered were great. I got a chance to try out every room, from dry to wet sauna, to snow room. The food was surprisingly delicious. I didn't have caviar and champagne on my bingo card for my experience, but I couldn't help but indulge. The robes were a very nice touch. I'll be back read more

See all

Luxurious sauna with a lot of amenities. They have treatment rooms where you can get private rooms for treatments. I did their massage as well as the facial. My treatments came with an hour or so of complimentary sauna access so I was able to enjoy them for two hours in between treatments. They have a snow room, many dry saunas, wet saunas, beautiful hammam style saunas, cold pool, jacuzzi, heated pools, clay room, salt rooms and even a restaurant. There's no lack of saunas and definitely something there for everyone. I had a good in person experience but my review is only two stars due to the horrendous customer service experience over the phone trying to book my appointment. They website allows you to schedule appointments online and I tried to book everything online but when I tried to check out there were no options to use gift card online. Called them and it was an outsourced call. They were happy to help but when they realized that I wanted to use a gift card they said that they can't process giftcard, even though it was a World Spa Giftcard. I asked them if they could just hold the appointments for me and I would go in early for the appointments and pay with my gift cards there on the day of, they said no. They said they cannot connect me with the spa either. What they can do is charge my credit card and when I go in for my appointment, the spa could then POTENTIALLY reimburse me for the credit card charge and use my gift cards instead. That sounded sketchy to me, first of all, potentially is not good enough. Also, what if I got there and they said they can only reimburse in form of store credit? No thanks. They kept insisting that it was their policy. I don't like businesses with sketchy policies. I told them that I didn't see this policy listed anywhere, they replied that they would be happy to send it to me and kept apologizing and asking me for how I wanted to pay. I told them that they had nothing to apologize for, if it is the policy and not their fault. I told them to email the policy to me, I wanted to read it before I proceed with anything. I said I was willing to wait on the line while they emailed it to me to confirm receipt. Then they said they can also have a case manager call me back because I was not happy. I said that's fine but to send me the policy so I could go through it first, I also said I would stay on the line while they emailed this to me to confirm receipt. They put me on hold for two seconds and promptly hung up. No direct number to the spa, no call back, no email of the policy, nothing. For a luxury spa, that sure is poor customer service and the practices seem really suspicious. Since I had a large amount in gift card, I went in person and made sure I used it up in one visit. read more

See all

The price is decent, you don't have to travel across statelines or Queens for a spa experience. The actual space for enjoying the various rooms is limited to one floor unless you become a $5k/year VIP member and you get to access the additional floor. I don't think many people would want to drop that kind of dough for a spa that's trying to present itself as a competitor to the likes of Sojo Spa across the river. The jets in the pool didn't work. There were two life guards that said that's just how they were and whatever power it was exhibiting was as good as it gets. Then an older fellow that worked in the establishment tried turning on the valves since he saw us looking disappointed, and it didn't make any difference. Our dismay continued as one of the hot tubs were lukewarm and had low-powered jets as well. No one wants to sit in a tepid temperature puddle of shared water! Dining was another bad experience. We got a whole table full of plates so we thought the bowl of edamame was complimentary. It was not our fault that the employee gave us a dish we didn't order, so you can imagine how maddening it was when another staff member came by to charge us the edamame. We ordered quite a bit of dishes so we're not exactly frugal, but this certainly left us believing this business did not know how to run it well. If I was the manager, I would not force a customer to pay for something they didn't order, ever. When I brought this up to the cashier's attention when departing, the only thing comment she had said was, "Well, you paid for it." Honestly, you could have refunded the money right there but now you just cemented the awful judgement of the spa. The only thing I can say that's remotely positive is that the cleaning crew is exceptionally kind and made sure the changing area always has towels. read more

This place is disgusting! Way too many people, pools cloudy, felt like an indoor adult YMCA. People sleeping inside every sauna/therapy room. Don't respect 15 min rule! Def wouldn't recommend. The women's lounge was so gross I couldn't even finish my shower because the drains didn't drain all the gross amounts of hair. Pretty sure i am leaving with an infection! Oh and btw someone defecated on the floor. I am shook up and so are the friends with me. Btw front desk didn't care!!! read more

If I could give zero stars, I would. This place is an absolute disappointment. Facilities: The hot tubs are lukewarm at best, offering none of the soothing heat you'd expect. The saunas, which should provide distinctive and rejuvenating experiences, are all nearly identical and unimpressive. Food: The restaurant's food is equivalent to a cheap diner in both quality and presentation--not what you'd expect for the price or atmosphere they aim to portray. Customer Service: The worst part of my visit was the customer service. My friend and I booked the same massage, called "Cabana 50" (a terrible choice--don't pick it if you value privacy). At checkout, the cashier claimed one of us had "upgraded" to a deep tissue massage, resulting in a higher charge. This so-called "upgrade" was simply the massage therapist, asking if my friend wanted more pressure during the session. At no point was there an explanation about an upgrade or additional costs. This shady tactic felt like an intentional rip-off! Thankfully, we resisted and avoided paying the additional charge after pointing out that no proper explanation of this "upgrade" was provided during the service. Misuse of "Onsen": To make matters worse, calling their lukewarm saltwater pools "onsens" is both misleading and culturally insensitive. In Japan, an onsen refers to a bath that uses naturally sourced mineral-rich hot spring water, which must meet strict criteria under Japanese Onsen Law (such as a minimum temperature of 25°C or specific mineral content). The pools at World Spa are nothing like authentic onsens--they're just simple saltwater pools with controlled temperatures. Not only did this feel misleading, but as someone who grew up with an onsen heritage--my grandfather owned an onsen and I took onsen every day--I found the use of the term "onsen" to be personally insulting. True onsens are deeply tied to Japanese history, spirituality, and wellness. This misrepresentation diminishes the cultural and traditional value of authentic onsens. World Spa should label their pools as "Japanese-inspired baths" or "saltwater relaxation pools" instead. Final Verdict: This place falls short in every way--facilities, food, customer service, and cultural respect. Don't waste your time or money here. read more