Absolutely HORRIBLE, we just called them because they over charged our card for 5.00, they gave is an excuse and said they were going to call their credit merchant to see what happened. When they called us back they said that it was correct, when we kicked back and said it wasn't correct WE HAVE the receipt and that we wanted to talk to the credit card company, she gave us a number and I called it while my husband was still talking to her, a male answered the phone with hello....... I said who is this he said hello, I told my husband that this wasn't a credit card merchant, the lady put us on hold called the same number I called, when he came on the phone they REFUSED to speak English. If you don't want them taking extra money for crappy food DO NOT GO TO THIS RESTAURANT. I WILL ALSO BE FILLING A COMPLAINT WITH THE AG AND BBB. read more

We have been ordering here for a while. So far, the customer service is amazing! The food as well, of course! ^_^ Our last order consisted of shrimp fried rice, and lemon chicken. We sincerely appreciate that there were lovely plump whole deveined shrimps! They were well cooked! The fried rice was not greasy. The lemon chicken was sautéed in flavourful pinch of salt and pepper, fresh green and red bell peppers, and onions. The chicken was tender and moist. We were delighted that it was not battered and deep fried, and swimming in sauce. Also love that there were layers of flavours. ***Wok Up, please continue being consistent with serving better Asian cuisine, and maintaining great customer service! We appreciate you!*** We will definitely continue enjoying Wok Up's food! They also offer gluten-free dishes! Brilliant, ain't it? read more

Wok Up - Shrimp fried rice - Chinese Near Me - Gilbert, Arizona

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Ordered pad Thai if you want to call it that. And the house special mei fun. Bland and terrible my dog wouldn't even need it Don't recommend save your time. Unfortunately they let this food be served to paying customers. Never again. Probably the worst food I've ever had read more

Wok Up - Unflavored.. bland. Completely disappointed. Come on chef. - Chinese Near Me - Gilbert, Arizona

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When we arrived, we were told someone else had picked up our food. They asked if we could wait 10 minutes and they would get our order. The woman who mistakenly took our food returned with it shortly thereafter. The cashier attempted to give us the food the woman just returned. The cashier became irritated when we refused to take the returned order. We had to wait another 10 minutes for them to ACTUALLY remake our order. We will not be returning. read more

Just finished lunch here and was very pleasantly surprised. Only stopped in due to being in the neighborhood and had no expectations. The food was excellent, portions generous, prices reasonable and service incredibly good. I would recommend. We had the General Tso's chicken and the beef chow mei fun. read more

I waited a day to write this after my issue. We don't order asian food delivery......ever. Tonight we did a quick yelp search and found Wok Up 2 miles away. Delivery said 45-60 minutes and was at my door in 12 minutes. We ordered Orange chicken, veggie fried rice, veggie lo mein, crab puffs and coconut spicy soup. Everything was good except the soup. We each took a spoonful and it wasn't good. It almost tasted as if something was wrong with it. I set it aside and for the first time ever, I returned the soup. They were very courteous and polite about it and refunded my $7 for the soup. THAT WAS GREAT. With that, I will continue to return to Wok up and look forward to trying more of their dishes. read more

First and last time experience, I ordered the Roasted Pork & Vegetable dish which was horrible....the roasted pork taste like it had been and boiled to reheat and the flavor of spoiled meat. I also order the special fried rice which had no flavor even close to fried rice and very little content besides the fried rice, the entire order had 1shrimp and very little of anything else. I am very hesitant about using home delivery and drive through facilities, this was a lesson well learned. The only reason I gave this business 2 stars is because the timely delivery. No repeat customer here, you guys struck out. read more

My wife and I have ordered out from this location several times, no problems. We stopped in for lunch the other day, clean enough and seemed fine. We started eating, no other customers were there, when we started smelling strong cigarette smoke. I told my wife thats coming from the kitchen. The lady at the register must have smelled it but didn't seem to care until she heard my comments. She then yelled towards the kitchen in Chinese and went in. The smoke smell stopped but apparently the cook was smoking in the kitchen... Later that day my wife and I both had really bad stomach pains, cramps, and more. We had different dishes. We will not be eating there anymore. read more

I used to love this place: great food, good service. Unfortunately, the latter has become poor. I ordered my food online, and I received my usual email confirmation stating that it was placed. I was given a time frame of 55 minutes for delivery (6:38pm). Usually they show up within 30-35 minutes. My order was placed at 5:43pm, and my food was delivered at 7:10pm so I called them. I received no call telling me that they were running behind, no apologizes, no free food as compensation - no nothing. The driver was very polite, like they always are, but the person had no pen on them and I had to find one in my home. The food was hot, but the eggrolls were soggy. I suggest pick up for this place, if you choose to order from them. read more

The restaurant was very pleasant. I went with my boyfriend, and the workers were very welcoming. We ordered to go, so we sat down in an empty booth waiting. I ordered the egg-drop soup and the shrimp fried rice, while my boyfriend ordered the crab puffs filled appetizer. I usually dislike the crab puffs, as the taste of the cream cheese is very unappealing to me, but these ones were so good! There was so much crab which was amazing! They were cooked delightfully, being crunchy while still creamy. My shrimp fried rice was amazing, I haven't had any that good in a long time. As it was my first time trying egg-drop soup, it was a bit of a strange texture to get used to, but it was so delicious! Everything taste so good, and the ambiance was nice too! I didn't feel rushed while taking a while to search the menu, or any other time, and the lady working there was so sweet that she even brought her to go order over to our table! Super beautiful place, would definitely recommend to anyone nearby! read more

This has to be my new fav spot for take out!! So many vegan/vegetarian options along with reg. Meat options as well. I ordered the sweet and sour pork and substituted the pork for tofu...I don't know about any one else but I feel like when I substitute things for vegan options some how the order gets messed at up at other places... so I took initiative and called just to make sure ... the employee who answered the phone was great! I asked him if he could swap out the pork for tofu and he answered "sure, I could do that. I'll cube it up and fry it for you" So easy!! So not only was their customer service on point but the food came In like 25min! AND it tasted great! Wok up will be my go to for vegan Chinese from now on. Can't wait to go back and try more read more

I would try a different place for Chinese. I am still trying to get that great place I know I can trust for service, quality and speed. Still looking. For the food the flavors we're alright but the vegetables were cut too large. It was a struggle to eat because of the distraction of having to eat it in two or three bites for 1 piece of bell pepper. The delivery guy was like "so you have a tip?" And I'm sorry I just would like a hey how are you so I can at least thank the person for coming out. I dunno it just made the whole thing super awkward. The speed was great though, they got to my house in way under the estimated time. read more

Bad customer service! People customers tip whatever they choose. You don't get to bully them into doing. Well, you found the right one doing it to me. Done! Deleted from lists of restaurants! ! Food is not good! read more

It's a small lItttle family run Chinese restaurant. Good food and good price! The triple delight or the chicken lo mein are out go to dishes. When the whole family is craving, we get the family meal. Enough food for everyone ! Skip the chain restaurant and try this place out! You won't be disappointed read more

Surprisingly it was totally delicious! We've lived nearby for years and finally decided to try their orange chicken, honey chicken and vegetable spring rolls. The orange chicken and rolls were outstanding! Great crunch, flavor, and exactly what you'd hope for. The honey chicken needed some more sauce or something because it wasn't good, but there are so many other things to try that I'd just skip that. Oh, and the wonton soup was perfect!! I would absolutely recommend this place for a tasty meal. The portions are very, very generous and the take out extras are the cherry on top- wonton chips and a doughnut. Totally hits the spot! read more

New ownership, definitely better than it was. Food was hot and fresh, fried rice was delicious, hot and sour was HOT! Definitely returning this to my lunchtime rotation. read more

Small, Mom and Pop place. Food is great, fresh, and well priced. The people are nice and you can tell that they keep their kitchen clean. I had received a to go menu on my door the other day and had stated that I felt we should try it. Glad we did! I took my 71 yr old mother and we got take out because we are homebodies. We will go back!!! We ordered sweet and sour chicken combo with fried rice. One was enough for both of us and we ordered 2, so we have dinner! Also ordered a coconut shrimp. Not too salty or sweet. The fried rice had just enough soy sauce unlike most places. Egg rolls were the perfect texture, not over fried and cabbage was shredded not chopped. Easier for elders to eat. Simply wonderful! read more

This is the worst service u have ever had. I ordered the orange chicken and i had one piece. The chicken tastes frozen. I only ate the rice on the plate. I told my waitress that I didn't like my food. She went into the back and grabbed the manager. The asked me what the problem was and i told her that I didn't like my food. She proceeds to tell me that it's not het fault and that she made the chicken so she knows it's good. This went on for 5 minutes before she agreed to take half if the price off of my meal. I am a waitress myself and i would never treat someone like this read more

Food was perfect. Fiance and I ordered food on a day when I didn't want to cook and they delivered straight to my door. Only bummer is in order to get delivery you must order a fifteen dollar minimum. We ordered three lunch plates and liked it so much we ordered three dinner combo plates the same day and ate those too. read more

First time there last weekend. Let me start by saying many chinese places have shot their prices through the roof but wok up still has reasonable prices. Clean place with decent service. Food was good and we will be ordering from them again. They even deliver in the immediate area. Take out was booming on the friday night we were there. Great neighborhood place ! read more

Really impressed, for many reasons. 1. They we're open when a mid Sunday afternoon Chinese food craving hit. 2. They delivered super fast. 3. Guy answering the phone was easy to communicate with and accurately accepted my order. 4.the food is delicious which should be # 5 & 6.. It's my ONLY delivery spot now I will be back.. Best general Tao chicken EVER. read more

Wok Up - Veggie lomein - Chinese Near Me - Gilbert, Arizona

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I had been jonesing for some good Chinese food and I found this restaurant on the Eat24 app. I ordered and waited over an hour and got no nothing, no call, no visit, nothing. By the time I figured out they weren't coming the place was closed. So I decided to stop in the next afternoon (since my card had been charged). I talked to the sweet (and cute) manager on Jordan and it looks like it was app error vs theirs. They filled my order with no problems and even threw in a drink and some wonton chips. I ordered the coconut soup, the chicken lettuce wraps and the wontons. The coconut soup is really delicious and they put in some good sized shrimp in there; the lettuce wraps were my favorite (they came w/ hoisin sauce). The wontons were good as well, a little heavy on the breading but not bad at all. I was very pleasantly surprised at how good this place was and how reasonable the prices were. I will definitely be ordering from this place again- though next time I won't be using the Eat24 app. :) read more

Ordered delivery in Gilbert. The food got there quicker than the estimated time, and was very good. We got the family meal for 3-4 people and it was plenty of food for my sister, myself, and my one year old daughter. The only complaint I have was the wonton chips tasted like they were cooked in burnt oil. BUT the rest of the meal was delicious and cooked perfectly! My daughter loved the egg rolls and chicken lo mein the best. Will be ordering from them again! read more

We get delivery almost every time from here! Super easy to order and great food each time ! Great portions and the taste is authentic and delicious. Will have to dine in some day but they will always have my business. read more

Great fresh Non Chain Chinese food! Egg role was for sure made on the spot. I had the Mongolian tofu and my daughter had general tso. Yummy fried sugar dough presented with the check read more

Love this place. Mongolian Beef is +A. Service is nice, friendly, and fast. The fried rice and egg rolls are good too, love how they come free with certain meals. read more

This is my go-to lunch spot on my days off. I usually get an order of broccoli beef with fried rice, and wonton soup. I loooove their wonton soup and have been here on several occasions for just the soup. They offer carry out and delivery as well! read more

Love it! Good food! Good service! I highly recommend! Fast, hot delivery! 5 stars!

We finally decided to try this place out yesterday and I'm glad we did! I had ordered the orange chicken and my boyfriend ordered the teriyaki chicken and we also ordered the crab puffs as an appetizer. The food was all very good! I actually really enjoyed my boyfriends teriyaki chicken. I will definitely get that next time we go. The crab puffs were very tasty. We also didn't have to wait very long for anything we had ordered. The staff was very friendly and attentive. They were on top of getting our drinks refilled and they would sop by to make sure everything was well. The restaurant was very clean looking. The only thing that was weird was the decor. The front desk area looked really nice and the rest of the place kinda looked like it was unfinished. I will definitely be back to this place. I think next time I will try their delivery service. I'm glad I've found a good Chinese food restaurant so close to my house! read more

Hate to say this place is terrible. But it is. Sigh. A Chinese place that doesn't serve Chinese tea. Our tea was lukewarm and terrible. Our soup had a super spicy broth with mostly undercooked vegetable. What a shame. My meal was blah. Everything clashed from over cooked tofu with utterly terrible layer crispness and then some vegetables rare, some mushy. I couldn't tell what had been sitting out and what was thrown in as an after thought. The wall art was terrible, in the taste and the arrangement. Who puts art on the smaller space and leaves a whole wall going from front to back completely bare? Unbearable indeed. Aside from the terrible food, there was two tvs playing Spanish dubbed shows. At least the lady was kind and the fortune cookie leggit. Alas I will not come back. I felt ill after eating there and most of the night. So much so I felt the need to come back and review after a week so I wouldn't violate yelps terms with colourful etiquette. read more

Service is very good. Everytime I come in I feel welcome. The food is always fresh and their Chinese tea is my favorite by far. I'll definitely be back. read more

We decided to try Wok Up tonight since our usual Chinese takeout place is now under new ownership and while still good, is just not the same. We ordered delivery directly from the restaurant rather that going through UberEats or GrubHub. Our food arrived promptly (much quicker than quoted). The food was fresh and hot, came in plastic containers (not styrofoam clamshells) which was nice for storing the leftovers. The chicken dishes were made with whole white meat chicken, the Kung Pao Chicken had a nice kick to it (ordered extra spicy), the House Lo Main was full of chicken/beef/shrimp and the Sweet & Sour Pork was great. Looks like we have found our new favorite Chinese takeout place!!!!! read more

This place is great, really loved eating here, this is our second time and we will be back.

5 stars is not enough to rate this restaurant. The customer service is world class. I would eat here every day for the rest of my life. Thank you for the quality food and service. read more

Love it! First time here and I will be back. I picked up after ordering online. Food was waiting and still hot and fresh when I got home. Everything was delicious. I tried the General Tsos, Mongolian beef and honey chicken. Also tried the house fried rice and crab puffs. All of it was tasty with good sauces. Generous portions and meat was tender. If you are nearby it is worth a try! Found some surprise sugar buns in the bag that were fabulous too! Hard to find good Chinese in the Valley. This place is my new go-to!!! read more

Wokup's teriyaki is delicious! I love their service and lunch special :-) I go there once a week. Great atmosphere,good service and Icompletely recommended Wokupto anyone who loves good chineese food YUMMY read more

Best Chinese food I've found in the Mesa/Gilbert area. Hot and sour soup is really good. Vegetables are always extremely fresh and cooked just right. Decor is unpretentious, but I would rather pay for outstanding food than fancy surroundings. read more

The best thing was they delivered in under 45 minutes and the food was not oily. We got tofu soup and wor wonton soup both were okay but the broth has little flavor . The triple delight was good but a small portion and the chicken fried rice was only boiled chicken pea carrots no eggs or green onion or flavor read more

Wow! So good! Got the lunch special it was so much food. I've had Chinese food here in Arizona another time and it was bad. I did find good Chinese food in AZ. read more

This is one of the best Chinese restaurants that I have been to in a long time. The restaurant was clean and the food was delicious. The waitress was courteous and attentive. My husband and I left very happy and full. read more