I LOVE wingstop. I'm an avid buyer, once a week. It hurts for this review. BUT I'm sick and tired of trying to call to place an order, and they don't pick up. (Sometimes I'm driving and can't do online) then when I get there, not only is customer service RUDE, BUT they're on their goddamn phones while it rings. I told her I called four times she said "well it didn't ring". No sooner THE PHONE RANG. For me to spend almost $100 a week, that's some terrible service. I don't think I'll ever go back. So much for valuing customer service. read more

Visiting from out of town and my son wanted to eat wings and we are tired of BWW so we decided to try Wing Stop. Had a combination set of mild, hot and dry rub. We had both boneless and bone in. Plus a side of chicken tenders. Everything was excellent! I would have given them 5 stars but there were no napkins and there was no cutlery. A little difficult to eat boneless wings in a hotel room without cutlery. read more

The food is good and I gave it another chance after waiting 40 mins for a pickup order while the order was done and sitting on a shelf the whole time..went back to grab food for the game and ordered an hour ahead this time to be safe (or so I thought). When I got there (6:30) I heard a cook tell the cashier not to take any orders for boneless wings (what I ordered). The cashier told me my order was being prepared so I waited. After 25 minutes and every customer besides me being served, they told me they were out of boneless wings (everyone who came in after me during this time left with their food). Offered a refund or bone in wings, nothing extra or any apology. Both incidents happened with completely different employees so at this point I'd say this is just a poorly managed restaurant that doesn't keep its employees focused or motivated, want to go back for the food but can't go back because of the terrible service read more

Ordered wings combo here and I am so disappointed. I Had to wait a long time before my order was served. And when I looked at how things were done, I was surprised they didn't wear any gloves. This is a very scary hygiene issue that needs to be addressed. Especially during these times. I can't rate my food as I couldn't eat it after seeing that but I definitely don't plan to go here again. read more

These are the best wings I've ordered in Worcester. Service was speedy, the wings had an incredible, mouth watering crunch to them that made it a savory affair, and the sauces were mixed very well to balance out of the incredible flavors. The fries were slightly cold, but that's because it took me forever to get home since dining in is prohibited due to Covid restrictions, but none the less very good. I have to give this place a a perfect score. I'm not into chain restaurants and franchise cuisine but The Wing Stop is the exception. read more

I had a terrible experience with Wing Stop. I placed an online order and I needed to make some changes to the order. When I received the email it told me to contact the restaurant directly to make changes. When I called, a team member answered the phone and I asked him if it was possible to make changes and/or cancel. The male sounded like he was on drugs and said he would not be able to do that. I then asked to speak to a supervisor and the team member stated there was not one then hung up. Upon calling back, I had the same team member answer, who was very rude and sarcastic with me, and asked to speak to a supervisor again. I then spoke to one and she stated she can not change or cancel the order and I would have to re-order through an app. I then asked if I could just get a refund and she stated she could not do that and her district manager would reach out within a week and may be able to help. MAY BE able to help.... I will never be coming back to this establishment and will definitely be telling friends and family to avoid this place as well. read more

Tried Wingstop for the first time today. Ordered (2) 8 piece bone-in combos. 1st combo was original sauce and smoked bbq. 2nd combo was mango habanero and lemon pepper. Pros: Place was not busy around 1pm on a Monday The cashier was nice and did her job, no frills The food was prepared fresh and hot Cons: $24 dollars for the combos Although fresh, all the wings were overcooked which essentially dried them ALL out All the wings had minimum sauce on them so even the "wet" wings seemed like dry rub wings Original sauce wings were bland, no heat Smoked bbq wings were like regular bbq sauce, no smoke Mango habanero didn't have the sweet or heat needed Lemon pepper dry rub wings were SALTY French fries had an odd sweet flavor to them Maybe, just maybe I'll give them another try with the hopes of upgrading this rating. read more

Got wings here because it's new and had to check it out. They pieces of chicken were Tiny and overlooked. Way overpriced. Go to wings over Worcester.... way better food. Was going for something amazing and was disappointed. One pro was the sauce flavor on the Cajun flavor was tasty..only reason for 2 stars read more

They like to ignore customers get attitudes and act stupid. They Even act bad to deliver drivers through a 3rd party. They make you wait longer and aren't properly serving customers. read more

Poor Customer service. Ordered online, arrived on time order was due to be ready. At the register they did not greet me. They were counting the register and then proceeded to go back to the store. Waited an additional 10 minutes.. another customer was present and was annoyed at the service as well. The chicken tasted average, wings were small and cod. Cambridge location is better. read more

Wingstop - Chicken Wings Near Me - Worcester, Massachusetts

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New wing place in Worcester! Probably my new place to stop by for a quick and easy lunch/dinner ... The place was kept clean, the staff were quick and provided efficient service. Both the fries and chicken are made to order. The bone in wings were tender and crisp. Fries are hand-cut, and crispy. Fries also have a couple different seasonings like there fry seasoning, Cajun, or lemon pepper, parmesan... I tried the Hawaiian, Brazilian citrus pepper, BBQ, and atomic. The atomic wasn't super spicy in my opinion, I think the after burner/jet fuel from wings over Worcester are hotter. All in all, the other flavors were exceptional read more

Wingstop - Atomic - Chicken Wings Near Me - Worcester, Massachusetts

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I placed an order and spoke with someone live at 11:50am today. . I never got a receipt. I called wingstop to speak with someone to get a copy of the receipt. The first employee I got was very nice and trying to help. Then the manager came on the phone started yelling at me saying that I've been wasting his staff's time, and that I spoke with an automated system not a real person. For this very condescending manager, be advised that I know the difference between an automated system and a real person. I know you say no live person takes orders, but actually they did. Anyway after all of this, you hung up on me while i was trying to explain that i need a receipt. So let me just say, this situation is not going away this easily... and i will be taking this elsewhere until my situation is remedied. It is atrocious how this manager speaks to people!!! This manager was on shift today 7/20/23 and i spoke with him at 2:45pm. His behavior was unprofessional, aggressive, rude, and disrespectful! Wingstop needs to do better for the people of Worcester! read more

This place sucks! Expensive frozen chicken! I watched one cook try to put trash in the fridge and another employee had to point out you don't put trash there. None of the kitchen staff wore hair nets. It took forever and then they didn't give us the right food! I tried to call them but it goes straight to a voicemail that's full! I would never go here ever again! read more

Absolutely worth a visit. Or many. Loved the boneless wings. Loved that the breading had a wonderful crunch to it. As a cook I'm wondering if there was cornstarch in it. But that's besides the point, which is the fact that it's pretty good! read more

markel is the guy. he clutched uo bring out our food almost instantly. 10/10 experience

markel was a great worker, was very helpful and was on top of it. definitely was a highlight of my night.

Got a piece in the mail and went down to get some wings but the ad said a certain type order on the ad starts at 14.99 so I wanted to know what "starts at" Couldn't figure out at their website so I got there and they said its only for online orders. WTF. I should have said if I was sitting there and ordered through my phone could I get the deal. I gave it a chance but never again read more

I ordered online they charged me over $70 didn't give me one of my plates of wings but still charged me for it then my Dr Pepper isn't good it tasted watery disgusting read more

They messed up my order multiple times. The most recent time they totally screwed up the order and didn't give me anything i paid for. They need to change out their whole crew and get better workers. Unreal! read more

Just trying to do a delivery they're not busy I e been waiting for over 20 minutes and they have finished one order in that time the employees in the back bicker with each other... read more

Went to try there wings again cuz I'm fat and I was surprised the bone in Hawaiin is great the mango-habenaro is sweet with a kick of heat and if you like hot wing challenge the atomic flavor will have you sweating that stuff is good!!! My top 5 flavors are 1. Mango-habenro 2. Hawaiin 3. Original hot 4. Atomic 5. Teriyaki read more

Not good wings. Wings over Worcester is waaaaaay better. The flavors are okay, but too much breading and not enough meat. Maybe frozen wings they pop in microvave. read more

This place at excellent service excellent food they were swamped with orders the second we got there and handled it with Prestige Excellence highly recommend going there oh and the food Rock 2 read more

Terrible service, I placed an order online 5 hours in advance because I was going to pick it up on my way home from work. I arrived at 10pm and I was informed that my order was "made 5 hours ago" I told them it was for 10pm and he said "i found it, i didn't see it was for 10pm" with a extremely rude attitude, insinuating it was my fault when he is the one who did not read. I then heard him talking to his coworker and bashing me saying "who the fuck orders 5 hours in advance, this is bullshit", he repeated this 5 times over the course of the 30 mins I had to wait for my food to be ready. The worst food experience I've ever had, extremely terrible customer service, I'm not sure where they got these employees but they have no regard for other people and are rude to every customer. Everytime a customer would leave the store the staff would immediately talk bad about them. No gloves were worn or masks, they were eating food with their dirty hands in between making orders for other customers. I also saw him look at my food and say "this is what you get for ordering 5 hours in advance". As for the food, it was dry and disgusting because they did that on purpose. If I could give 0 stars I would. Extremely dissatisfied, never coming back. read more

Terrible, Terrible food. I was skeptical at first because I thought to myself what is a popular chicken joint like wing stop doing in Worcester? I gave them a try and the chicken wasn't worth the money I spent. The chicken is no different from the ones in the frozen aisle in price chopper. The employees were badly dressed, unprofessional, and unsanitary. The kitchen was a total mess. I will continue to give my business to Wings Over Worcester. There's more meat on the chicken and the flavors are better. read more

We thought the wings were great! Baked beans were delicious and the veggie sticks were nice and crunchy! Very attentive staff!!

Visited this past Sunday for a wing and fries fix and it was great! Restaurant was clean, service was great and food was outstanding. Lemon Pepper is the best. The GM was running the show with Victoria, keep it up! Thanks read more

I will WARN everyone that goes to order from this place. The people there are BEYOND INCOMPETENT. For those who choose to order from this place, BEFORE YOU LEAVE THE STORE VERIFY YOU GOT WHAT YOU ORDERED. There are INCOMPETENT workers there that do not listen nor take the orders correctly. These idiots charged me for 4 ranch dips, $0.89 each, I made the mistake of not verifying the order to ensure everything was there. I get home and find that i never received those dips yet i was charged for each. I return back to the store to get a refund on the dips and the chicken i ordered that became cold. These Idiots tell me they can't refund me nor remake the chicken. The assistant manager(dumbass) told me he cant remake nor refund me my money. I warn you all, theses idiots dont care about customer service nor do they care about getting orders correct. ALWAYS VERIFY WHAT YOU ORDERED BEFORE WALKING OUT OF THE STORE. read more

Went there on September 6TH & I ordered a Combo for my Family & we enjoyed. Fries weren't that great but other then that the Chicken was delicious read more

Ordered some chicken wings and cheese fries with fry sauce. Chicken was good. Got garlic Parmesan and lemon pepper. For fries I got cheese fries with Cajun seasoning. The season was not on to review and i did not receive the drink. read more

Had one good experience. Tonight at roughly 10 pm the dude at the front of the place made my order without gloves or anything. Clearly whoever manages this place isn't in touch with corporate cause he would be fired. read more

Tried Wingstop for the first time tonight. Almost $30 for two orders of wings, two fries and two sodas. The fries were both too salty and too sugary- sugar on fries, really? My boyfriend got the Cajun dry rub - too salty to eat, I got the hickory bbq boneless - so smothered in sauce it was more like a bbq stew, couldn't find the chicken. At least we got two sodas, because the food was inedible read more

Brought the family here! We had a crew of 7. Every one of us enjoyed our meal. The staff was great! They even threw in a few extra wings since we had so many kids with us. The wings were great! We ordered a few different flavors and loved every one. My fave is the Louisiana Rub. Will definitely come back to this location! read more

Never had an issue with ordering online and picking up until tonight. My boyfriend ordered wings online and I came to the store to pick it up. Turns out someone with the "same name" and "same email / confirmation number" as on my boyfriends receipt. Which is pretty ridiculous because when I showed him the order receipt the worker said there was a guy that just came in and picked it up. Going forward they need to at least check the confirmation number on the emails or check ids/ last 4 digits of the card numbers for pickup! Now I have to sit here for another 20+ minutes and wait for them to remake my order. Ridiculous. Won't be ordering online from here anymore! read more

missing items. Delivery through doordash. However, spoke with manager, did not accommodate to his best ability. Just said contact door dash, then door dash contact restaurant. Now I have to spend more money to get a damn drink. I am at freaking work trying to provide care to patients!!! The principal of this matter is not being accommodated and have to spend more money just to make it through out the day. read more

Convenient being right next to the laundromat. I was a little disappointed with the price and portion size of the 4 piece tenders but the quality and taste more than made up for it. read more

We're excited as we have Wings near our home and immediately ordered wings for dinner - 3 different types of wings - Louisiana Rub, Garlic Parmesan and Hawaiian. We will NEVER order again because all of them are SALTY and our body bloated for 2 days from those salts. They forgot to add our dippings. So, never again. We'll go back to Wings Over Worcester. Sorry Charlie... read more

This was my first time over at wing stop. The boneless mild wings were not bad at all. The staff was very friendly abd the food was not bad. Try it for yourselves and you will like it. When back in the area I would be back. Try it and see. read more

horrible service my husband went to the one on Southbridge street he ordered his food and waited as you do in any restaurant waited for 45 minuets to get his food didn't even get the food and when asked to get a refund because he could not wait anymore as he was on lunch break and had to get back to work he asked for a refund the manger was rude saying that she couldn't do a refund not to mind you she was not only yelling at her employees but other costumers that came into the restaurant so she took his money didn't tell him that it was going to be that long if she let him know they he wouldn't have even waited so know he is out money and gets to go back to work hungry moral of this she had a big attitude to costumers and workers she needs to be trained in costumer service if she is going to be working in this industry will not be going back to this establishment just because of how was treated wing stop Worcester you have lost a valuable costumer tip for wing stop check in every once in a while on your mangers and make sure they know what there doing and treating people cause that is not how to do it mind you I have worked in food service so yes I do know how it is before some one tells me that I don't know how it is read more

Wings were great, place was very clean, and the employees were all very sweet, and so polite. They are very good at their job, I hope they are getting paid well. read more