Updating my review to the former 3 star rating because the area manager called and was very nice and helpful and fixed the problem. Although I won't be returning to this location again, I look forward to trying another store and I truly appreciate her excellent customer service! read more

Wish I could give a zero!!! Fries were uncooked, food bland. Tried telling the girl twice but she must have been hard of hearing. Waste of money. Garbage service run the other way!!! read more

Grabbed a bunch of wings &fires for the family on a Wednesday&evruthing was delicious! They were busy, but looked well organized&got our order out quickly! We'll be back! read more

A Saturday at 5pm, not a super busy time, walked into the place, empty tables, 4 idle staff in the kitchen, one overwhelmed staff at the register dealing with a family of 5. I believe the family was counting their cash, then finding more cash in their pockets and ordering more food. We stood there for a good 5 minutes, no greeting, no "I will be with you in a moment," nothing. We were just there to witness to one overwhelmed cashier, 4 idle staff, and 5 rude customers, not to actually eat, I guess. We left. Will not return. This is a horrible location based solely on service, or lack thereof. read more

The worst service for the second time coming here. We waited about 30 mins for 6 wings, fries, and corn when the lady at counter said it would take 15 mins. They even forgot to give me a side of fries with our combo. The people that came afterwards after us got their food before we did. I was clearly upset, manager Jacob doesn't even do anything! This place sucks and will never come back again! The food isn't that good either!!! read more

This wing stop tends to be slow at times, but now that i have discovered online ordering it's fine. I personally suggest the lemon pepper wings. The prices are pretty ok not to bad for a wing joint. This is a wing stop and it is pretty standard compared to others. You order, you wait, you get, you eat! read more

Twice I ordered from here and while the wings are "ok" the customer service is so bad I will not be returning... I like mayonnaise with my french fries and they refused to give me any, even though I offered to pay for it. You only can have mayo if you order a sandwich and nothing will change their mind... Really? Cause now, none of the people I talk to will eat at your establishment. read more

This is the worst run Wingstop I have ever been to. Informally give a place at least 3 tries before I don't go back but I will not be back to this one. The first time I went, I called in my order 20 mins before I got there. After I arrived, I paid and waited for my order. After a while I went to check and hey had lost my order. I asked to refund my card and instead thy charged my card $100.00. I asked for the manager and she came out finally but her employee HAD TO TRANSLATE FOR HER!!! I asked to speak with the area manager. Later that day they finally got everything corrected. 2nd try. So I called in an order after work and get a call back saying I'm sorry but we are out of wing sauce! REALLY?!?! It was just the regular wing sauce! How does that happen?!?! I really hate this because I love wingstop. They are my favorite place to get wings but I will have to wait until I get to another town. read more

This place i hate eating here always try to avoid it over priced small wings that doesn't have any taste Only gave it two stars for the sides Good beans and potatoe salad read more

This is one of the worst wing stops I have ever been to...they hung up on me, when placing me on hold, and my order took forever when I got there 15 min later. read more

The wings were good and they were delivered quickly. The lemon pepper wings seemed to be a bit dry, and the driver did not even knock on the door to let us know the food had been delivered. read more

Great and friendly staff. General manager was great! So much better than buffalo wild wings! Clean environment and welcoming atmosphere! We will be back! read more

Got an email from an area manager for follow up on my poor experience. I requested a refund and received a refund in the form of a gift card that was mailed. Looked like whomever sent it wasn't very happy the way the address information was scrawled on the envelope. Maybe someone got lectured, who knows? Looks like it was written by an angry five year old. Inside was a gift card, with no amount written on it, no letter/apology note whatsoever, just a loose piece of plastic. The return address was the Temple location. Very unprofessional presentation. If you're not truly remorseful to a loyal customer at least pretend to be. This reaffirmed my decision not to go back. I would have much rather had a better experience from the beginning and got my money's worth than have to get a refund from disgruntled staff. While I appreciate the refund the half assed efforts are obviously the same as the food prep. Whomever the manager delegated for the task probably shouldn't handle customer service tasks. read more

We normally make the effort to drive to Temple to eat at the WingStop in Temple than in Killeen but after the experience we had in Temple...guess we will be removing Wing Stop permanently after the HORRIBLE customer service. We walked into the door, stood away from the counter as we reviewed the menu since the menu board had taken a bit of a different look then a flat and disinterested voice steps up to ask "to go or pick up?" My daughter answered "for here" as I continued to look at the menu board. The waitress/ counter person then in a rude, impatient, and curt manner asked "what name is on the ticket?" Folks, we were away from the menu board and very clearly reading the new menu board. No one was standing behind us, no one was waiting to be served and there were 2 tables with customers eating...that's it (it was 3pm) and the waitress was rushing us and VERY IMPATIENT. We had been inside the establishment door less than 1 minute! WOW and being rushed. By this time I had had enough of the rude and impatient behavior and held my hand up making a STOP gesture saying "can you just give me a minute to decide?" (I will not be addressed in a rude and impatient fashion much less rushed!) The young lady became upset and put her head down & then began to draw on her piece of paper as if she was sulking after I voiced my side and asked for her to exercise some common sense customer service manners. When I decided I was ready to order, I then stepped up to the counter to order, expressed verbally "ok, I am ready to order." She then looked up and with a flat tone and a truly, folk...really a screw you face, then I just had thought...NO WAY! I vocalized in a stern tone, "you know, forget it" then walked out with my daughter. Folks...I could not believe that this type of behavior is allowed much less tolerated anywhere and to pay for this...no way. Wing Stop manager needs to truly get a grasp on these types of people they have chosen to greet their paying customers and tell them this type of behavior is NOT tolerated. These are the types of people that will destroy your name and your business Wing Stop. Train your staff, please!!!!!! read more

Great location across from the Temple Mall. The staff was super friendly and let us taste different flavors to see which one we like best. The wings and fries were great. We will come again. read more

The staff here is rude. They messed up my order, overcharged me and then acted like it was my fault. This place is an obvious example of poor management. I would still give them more stars if the wings were really good but they're not. They don't taste fresh. They do have good wing sauce though so I guess that earns them a 2nd star. read more

The food is decent, but what kind of place refuses to accommodate a simple request for a condiment that they HAVE in their kitchen? I asked for mayo for my fries and even offered to pay for it and the employees refused to sell it or give it to me... Seriously? read more

We just sat here for half an hour, than watched a family who walked in 15 minutes after us receive their food first. My husband asked how much longer our food would take and they apparently forgot to make it. We were offered a refund that I will not get for 5 days since I payed with a card. I am a very unsatisfied customer leaving with two hungry kids, without $40 I just spent, and they never even apologized. read more

This Wing Stop is recently built. Very clean and new. The staff is friendly and helpful. Wings are hands down the best.

Friendly service, accurate orders. Jonathan(?) is helpful and knows the menu well, which helps with phone orders, since the online menu is pretty useless unless you're actively placing an order online. Sometimes it takes a little longer than they predict to make the food, but it's never too bad of a wait. Decent amount of choices. read more

I love the wings here. Louisiana rub are our all time fav. We even liked lemon pepper,atomic(spicyyy),teriyaki,koren spicy. All were very good.The wings are always well gone and chicken is super tasty. We always book online and want to specially thanks SAMANTHA who did take care of our last two orders and they were yumm. Thank-you team.you are awesome read more

the food is so so. they have a problem getting orders right. but here is why i am giving 1 star. i ordered 30 wings online for a party at work. the total was $25.95. (with tax) i got to the store, the person said that will be $27.07. I said no, it is $25.95. the person said well the wings are bigger now, so we raised our prices and the web has not caught up yet so i said ok but i am only paying $25.95. so the person called someone, kept me waiting a long time. then he/she(not sure which) came back and said no, it will be 27.07. then i say no, i am only paying $25.95. then he/she goes to the front to look up another number. then i say-you have to call someone else? then he/she says- no, honey, you do. I LEFT THE WINGS AND WILL NOT GO BACK!! I WAS LATE FOR WORK. ORDERED WINGS FROM WINGS PIZZA AND THINGS they were very good ( and delivery) read more

A little expensive and it smells like puke in here. Half the time while I was ordering the the employees seemed confused which I don't understand. And it always seems loud in here no matter what you do or how truly quiet it is. read more

Having a get together for a sporting event at your house and don't have time and or the desire to cook? This is the place. The variety of flavors is huge, so just call in your order, show up when they tell you it'll be ready and pick up. It's that easy and you'll not be disappointed. read more

Haven't gotten my food yet but that is because there are only two people working on a college football Saturday!!! Seriously? The place is about half full and steady stream of to go orders and you only have two people working? I hope the food is worth it because so far it's been 25 minutes for 12 wings and some fries. Wish I wouldn't have already paid. Finally got my food after nearly 35 mins. And...well... It was average at best. The Cajun wings were overlooked and chewy while the traditional buffalo were good. Unfortunately there just aren't any good wing places around. read more

Kept me on hold for ten minutes. Third time this has happened. Mgr just says we are busy. Poor customer service skills, while four people behind are acting like fools. Sad that I like such a,place. read more

This review is on timeliness. I've been to multiple wing stops and this one consistently takes the longest. Within the 40 minutes we were there, they managed to screw up four orders. Two families were waiting 40+ minutes for ~30 wings and ended up having to leave. Despite ordering before us, we got our food on time before them. They were also taking phone orders despite not even being able to stay on to of the orders at the actual restaurant. Won't be going back to this location any time soon. read more

There is a reason this place has such a low rating. The service if TERRIBLE. Ordered online with a 7:00 pm pick up. At 7:39 our order is FINALLY ready. Requested a discount for the wait and they said no. ABSOLUTELY LAST TIME I WILL ORDER FROM THIS LOCATION. If you want wings in Temple, Texas go to Pizza Wings and Things near Hobby Lobby read more

This restaurant has poor customer service and a manager that couldn't manage his way out of bed yet alone a restaurant. After spending over $50 for a Wings Package online on Super Bowl Sunday, they were trying to cheat me out of 3 Cups of Ranch that was promised with the 50 Piece Wings Package. But because the online system rang it up separately, they said we are only allowed to give you one cup of ranch. So after I failed them on their survey, the manager called me all asshurt saying he wanted to hear it directly from my mouth. And I told him. He blamed me and my phone for not ordering it right. Even though I spent about the same amount of money, that it was my fault and not the systems fault. Not sure where they got this manager unless they recruited him out of a Nolanville Trailer Park, but for better customer service I'd tell you to go to Pizza, Wings, and Things. At least there, they are more accommodating with the Ranch. read more

This Wingstop has messed up our order 3 of the last 5 times that we've been there. Tonight I ordered online and when I arrived to pick it up, they were completely confused. They had given my order away to the wrong person. They offered to remake the order. I waited 30 minutes and finally the girl handed me my order. I had a baby in my arms and I asked her to look in the bag and double check everything was there. With a major attitude and arms in the air, she refused to do it and said, "I have lots of orders, I don't have time for this!" I will not be going back. read more

I give 5 stars only for the delicious boneless wings. I'm personally a huge fan of their food, but I must admit that there are only 2, maybe 3, decent staff members. I come here quite often and the service never seems to improve. I'm surprised nothing has been done yet but I suggest you order online & just take it to go! read more

Very good! But don't go here if you're in a hurry they are slow!!! But its worth the wait. I recommend the Cajun wings if you want something hot. If you want something mild go with the BBQ wings. The boneless are to die for. A little pricey and not all a lot of room to sit so I recommend getting your order to go. read more

I enjoyed my visited at Wingstop. I was greeted by Jocob Anderson, Wingstop employee. I really enjoyed the welcome and customer service I received from him. The food was great! and hot. read more

This wingstop used to be my favorite, they used to dip the wings with plenty of sauce on them. Now it seems they spray paint them with the sauce. If you are the type of person that likes little to no sauce on you wings than you will like this place. But if you're like me, than don't go here. The reason I gave it two stars is because of their ranch and fries. They make up for the wings... read more

The food is GREAT but the people who work there are unprofessional and are rude. When I want wing stop the only thing that would stop me from going there are the people who work there. read more

Was ordering our food at one of the registers & in the middle ordering another female employee said "can you move over" in the rudest way because I was standing in the wrong spot I guess. Very rude & not nice AT ALL. The employee rolled her eyes at me as I moved out of the way. Definitely need to think about hiring a new staff. read more