I walked in to place an order, fully expecting the usual wait. The staff was courteous, friendly, and told me the order would be ready right away, that they just had wings come out of the fryer. I inquired and learned that they are under new management and are dropping wings in anticipation and throwing them out if they sat. My wings were still made to order but cooked in anticipation of a walk-in and saved 20 minutes out of my day that I was prepared to wait, so I'm giving a couple minutes back with this 5-star review. read more

Waited over and a half for our food, and then it wasn't even right. Then they talked about us loudly in the back, calling us disrespectful and rude. A worker comes out cussing and yelling about how she's tired of people and closing early. They said they weren't going to remake our food but then remade it and threw it on the counter. There was no explanation given for the terrible service or apology for the wait time. Overall, it was a terrible experience. read more

I placed an order for 20 boneless wings for pickup ahead of time. Got there and they apparently were out of boneless so they tried to up charge me for bone in. Also ordered large ranches and they were out of that too??? Super inconvenient and disappointing. Wouldn't recommend ordering from here ever again. read more

I went yesterday to pick up my order that was placed 3 hours before being picked up and i asked the girl with the pink hair how much longer it would be and i was met with an attitude. the whole interaction that continued she was rude and disrespect ful she needs to be taught customer service read more

Look I get it. It's Wingstop but this staff is always late on pick ups and they are now 0/4 on getting my order right and on time. Just make the wings yourself at home and save the hassle. read more

-100 I placed my order ahead of time eta was 20 mins and waited in the lobby for 48 mins. Fully staffed but still incompetent.

The tables are sticking , no one was cleaning them off . The floors are sticky . They ran out of fries for the orders that were being picked up read more

Love Wingstop! When we want wings this is our go to we loveee them! Service is quick as they can go and environment is nice! Always clean when we go! read more

I ordered and paid and waited 20 minutes. They gave me the wrong order; they couldn't find mine and then told me I had to either wait another 20 minutes or 5-7 days for a refund. I counted 12 customers come and go as I waited. I made it to my car before I realized it was the wrong order. Asked for an extra ranch and manager told me I could pay for it at the register. Employees were nice but manager was lacking in manners. Wings were good but not worth a 45 minute wait. Order Door Dash as you will definitely get it faster and save yourself the wait time. Don't go if you are in a rush and double-check to make sure they placed the order up to be made. read more

We waited for almost 2 hrs before we had our order. Please close your restaurant if you continue this kind of service.

Ordered at 6:58 PM and it's 8:25 & I still don't have my BONELESS WINGS! how long does it take to prepare boneless wings? Don't even deserve the one star read more

I wish I could give a lower star rating. We walked in and ordered IN PERSON, on the receipt it said we ordered at 7:39. Had to get a refund because it took so long to get our order, and when we finally started to get the refund we heard them say they just started making it, even though one of the workers gave us a heads up that our food would be ready in 5-7 minutes, 30 minutes ago. Finally got a refund an hour later after the workers having to call in the manager after calling on the phone for 20 minutes. Not to mention that they took our name for the order, and then said that we couldn't get a card refund because our name wasn't on the receipt, even though we heard the kitchen say they name on our order. read more

Hands down one of the worst wingstop that I have ever stopped at. Kids running the front and eating on the clock with their friends instead of taking care of their guest. I was quoted a 15-20 minute order that turned into 45 min wait. Use to be one of my fav stop but not anymore. Please pick somewhere else because you'll be WAITING for double the time you were promised. read more

Flavors - add Ranch rub. All "hot" choices are boring, or calling a rub Cajun, etc which does not even come close to what it should be, and they didn't use a commercial mix, you can tell they mixed it themselves and it was bad. like the kind you would never order again. So disappointing. Nice people. Takes forever to get your order. read more

I have tried several times to give this location my business. They obviously don't want it. Order is incorrect with items missing quite frequently. Front line employees are rude and have a "don't care attitude". Customer service is non existent. Owner/manager doesn't care, I've submitted several reviews and nothing changes. I'm done with this place, I'll just go the extra distance to Buffalo Wild Wings. read more

Horrible What's the point of placing an order? Manager can't run this store Lies Rude Can't control employees /inventory There's A reason this store only has 2 stars Marlena--try again. I've worked restaurants & this restaurant, albeit quick serve could make LOTS more money with better service Well done fries--even called ahead like Marlena said Out of large containers--but then have one? read more

Wingstop - Kitchen - Chicken Wings Near Me - Belton, Texas

This place is horrible. There are 5 people up front and 5 in back and none of them know what's going on. 15 people waiting for orders and no one eating in the restaurant. Not sure what's taking so long. Been waiting over 30 min read more

I needed to contact the store about an order, so I called them. They didn't answer. I kept calling them, nothing. I wait 30 min and call again, they answer and immediately hang out. I call back 4 more times. Eventually they answer and say "This is Popeyes how can I help you" and immediately hang up. They do this 3 more times before going back to just ignoring the calls. This place's service is miserable and the food isn't good enough quality to make up for it. You're better off going to Buffalo Wild Wings in Temple or Scores in downtown Belton. read more

Have ordered from here few different times and the order is never right. Wait time is never what they say and no one does anything about it. Will be driving to other wing stops just to avoid this one and will no longer give them my business. read more

Ok we've grown to accept the wings here. The flavors are good but to get them crispy we order to go and pop them in the air fryer at home.

Do not do delivery for this location. If you physically go to the location and then receive your bags, go through it and count EVERY single wing you ordered if you want your moneys worth. On New Year's Day my family, as well as another family ordered Wingstop. It is a holiday, so we knew it would be busy and would take awhile, and we had a large order over $150. Our DoorDash driver waited over an hour and didn't bring half of what we ordered because Wingstop wouldn't give it to them. Obviously this was extremely disappointing but we fingered it was because it was a holiday. This last Saturday 1/20 we decided to give them another try. Big mistake. Once again we didn't get our full order (the order included a lemonade, how hard is it to at least send over the bottle of 'Simply lemonade'?! They aren't squeezing lemons to make it?!) Because we had a house full of hungry people we went over to Wingstop to get the rest of our food. We asked to speak to a manager and she was very nice and apologized, she was going to just refund us our money when the GM Nicole Hollowell stepped in. I could honestly write a full review on just her and how rude, disrespectful and absolutely hateful she is towards customers, her staff and anyone in the vicinity but I will try to keep this short. She would not let the manager refund us the money because she "knows" she made the food and it was just put in the wrong bags. So the manager was going to refund us our money out of her OWN paycheck because her GM would not allow her to refund us the money. WHAT?! We could not let this happen to this young girl, so we paid for the rest of our food AGAIN and went on our way. I have no idea how Nicole became a GM with the way she treats her customers and staff. If you want wings, take your money, and go somewhere else. Seriously, it's just not worth it. read more

They said it would take 10 min for my order but it was 30 min and almost late to my appointment then other people came and made a bigger order than me and got there food first read more

I used to love this Wing Stop in Belton. My last order in November 2024 was over $60 and they messed up my order and only gave 1 out of 4 orders of wings. They wanted me to wait another "10 minutes" (after already waiting 20 minutes past the time my order was supposed to be ready) for the other orders of wings, which I was willing to do but they would not re-make the order that was already made. That meant one of my party would have to eat cold wings/fries. They offered a refund instead, which I said I would accept. They handed me the receipt and said it could take up to 7 days for the refund to go through. After 7 days and no credit on my statement, I looked at the receipt and it had refund "CASH", which they did not give me. Called the store to report the issue and talked with the general manager, provided the receipt and order information via text. Although the manager was nice, I called several times with no resolution. She said she was passing it on to her regional manager. No response. I called her back and she gave me the regional manager's number. Tried to call that individual and no answer. Sent a text...no answer. To top it off, couldn't even leave a voicemail to call me back because voicemail was full. Morale of the story...check your receipt if you ever need a refund and go to a different wing place. Wish I knew who to report this theft to... read more

Waited 20 minutes past the pick up time for app order. There were no customers in the store and seemed to be 4 employees including manager. When I asked why I was waiting so long I got attitude and arguments from manager and employees. Granted I came in angry and overstated the wait time because I had been waiting since I placed the order. Still, an apologetic response rather than an attitude would have been the way to go. I will not be ordering from here again. read more

Me and my friend went in there and they rudely declined our service immediately. No one was in the building and it seemed no one was working in the back. I've never experienced anything like it. read more

Wingstop does not answer the phone at all it rings and no one answers and their online orders don't go through either.

NEVER answer the phone always 45 min wait always having attitude not even good even general

Absolutely terrible customer service. Rude front line workers with bad attitudes and no communication. The Hispanic girl with the mole on her face is the rudest person I have ever come across. Great food, terrible service. read more

If these employees are the future of America, we're all screwed. The stoners at Schlotsky's that mess up every order could work circles around this crew. read more

Went in at 10:30pm and they said they weren't accepting more orders because they were cleaning. The business should not have their hours until 12am if the workers are gonna shut down 2 hours early read more

Yikes. Online order stated 16-21 minutes wait. It was total wait of 45 minutes. Which I get on Sunday night. Fries were not cooked or seasoned. Chicken was good though. Such a bummer. read more

Wingstop - Not cooked and not seasoned. AT ALL. - Chicken Wings Near Me - Belton, Texas

My food was ice cold. placed an order for takeout and they cashier decided she didn't need to give me my food so by the time I went back to the counter and asked about it had been sitting there for 45 minutes. then the cashier wouldn't give me my drink and I had to ask for it to. not to mention the entire time I was waiting there was a group of 7 young kids being very loud and running around the building. never going back to this establishment. a 4 year old could have give me better service and cooked better food. an absolute joke of a restaurant. read more

I've tried giving this location chance after chance because it's only 5 minutes from me and every time they disappoint. I can overlook messing up my order the first time especially when busy, but not EVERY SINGLE TIME. So I've just decided to drive the 15 or so minutes to the Temple location. At least they listen! read more

This is a favorite local wing place of my family! Always on point with their quality of wings and service. I'd recommend getting the all in bundle, for a two-person meal with leftovers for lunch the next day. read more

Literally the worst service I have ever received. TLDR: they don't pay attention, mess up your order, and when you say you didn't get what you ordered they accuse you of lying or tell you they read your order back to you several times when they didn't. If you're firm about what you want, they call the cops on you. Here's my experience. I ordered to-go over the phone. After picking up my order, I didn't realize until I got home that they gave me boneless instead of classic, and they did not give me the extra fries like they said they were going to ( they offered these when I asked for a refund on fries I ordered because they weren't going to honor my coupon). I called and the manager Amanda and told her I would be going back for a refund and she said "alright then". I drive all the way back with the food, Marlina lies and says she repeated my order "several times" and accused me of lying about not receiving the extra fries. Then she offered to charge me the difference for my correct order. Why would I want food from you after you treat me like this? I say "no I want a refund", she refuses and subsequently calls the cops on me because I am "making a disturbance". I wasn't cursing, swinging, or throwing anything. I was just speaking to her in a firm manner. I left my food there and they still owe me $30. The cops couldn't make them give me a refund because I took the food home with me and there's concerns for COVID-19. BUT Marlina and Amanda only came up with this excuse AFTER they refused me the refund and they called their higher-ups to figure out how to handle the situation. Which now that I think about is a DUMB EXCUSE because they wouldn't serve that food again under any circumstances, it would just go to waste. Will be calling corporate tomorrow. EDIT: after I post this review, Amanda has the nerve to call me and leave me this sarcastic taunting voicemail read more

Wingstop - Sarcastic, insincere, taunting voicemail - Chicken Wings Near Me - Belton, Texas

Ordered online. went in to pick up my order and they said they didn't have my order. Showed my confirmation email that proved I had ordered to the correct store and initially they said sorry, we don't have the order. I had already paid for the order. Spent 10 minutes arguing before they argeed to write down our number and order. got my food but 40 minutes after I was supposed to pick it up. Apparently their internet was down. All they needed to do was confirm I placed the order and make my food! read more

Worst wingstop ever. I paid $12 for black rubbery old chicken and the manager(Stephanie)had the nerve to get an attitude with me. She was yelling and hung up on me twice. This place doesn't even deserve one star read more

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How frustrating that we placed our order well in advance and set a time for it to be ready. Arrived when food was supposed to be ready, called and the lady said "I'll come find you when it's ready"...25 mins later call again and a new person says your food has been ready. I understand being busy but to give us cold food when we ordered and paid in advance sucks! Not recommended at all. Oh and we got home and didn't even get everything we ordered. Won't be coming back! read more

This location has really turned around . The new GM is what it needed . The staff is very friendly you can tell they have the best training around . I wish I could give this store 100 stars . My order was hot & fresh . read more

If I could give a zero star I would. My family and I went to Wingstop on a Sunday afternoon. My husband googled what time they opened and it stated 10:30am. We proceeded to the restaurant,the open sign was on and the door was open. Upon walking in we say they restaurant was dirty with even a dirty mask on the counter. I told my husband that I didn't not want to eat there. About this time a staff member came from the back yelling that they were closed and that we need to get out. My husband was trying to tell her that Google said they were open and the door was unlocked but she kept charging at us to leave and yelling that it scared my kids. I will NEVER go back to this location!!!!! read more