Tonight i visited this location with a friend of mine on her lunch break with only 30 minutes to spare so we called and ordered over the phone. Upon arriving, we began paying for our orders and the Host/Cashier Dylan answered his personal cellphone and was talking on the phone while ringing our transaction. I thought it was very rude and i asked him after getting on the phone if he thought he was rude to answer the phone while with a customer. He replied, "It was my mother, wouldn't you answer the phone if your mother was calling too?". I instantly became offended. I did not think it was appropriate to even have his phone out, especially while dealing with peoples food, and money. My friend asked for a ranch along to go with her wings. He said it would be $.89. She only had her debit card and was about to pay for the ranch. In the moment, i asked if he "comp" the ranch being that he answered the phone and was very rude to a paying customer. He said "No". I immediately asked to speak with a manager. It took a while for anyone to come. The Host/Cashier Dylan just ended up giving me the ranch I'm assuming so the manager wouldn't have to deal with it. I thanked him and proceeded to sit down to enjoy my order that i paid for. As soon as i started eating, i noticed that the fries that i ordered were cold. So that i wouldn't be pecking or constantly complaining and had already passed words with Dylan, i asked my friend to ask if i could have a hot order of fries. He said okay. On the side of the wall there is a glass so you can see what they guys are doing in the kitchen. Instead of them making me fresh fries, they took the fries that i gave them and threw them back in the grease and she saw them do this. I started eating my food still on a 30 minute time limit so that she could get back to work on time. While eating, i can see the guys in the kitchen pointing and i hear them talking about the situation. At the point, i was no longer interested in dining in. I was disgusted, and upset. I have been eating at wingstop for years and have never had a problem until i visited this location. I asked Dylan to speak with the manager again. A guy comes up young looked about 23 "claiming" to be the manager on duty named Rob. I asked Rob if i could have a full refund as i was not pleased with the service i received. Dylan, and some other associate working at the time came up discussing the issue. I am very sure Rob was aware of what was going on. I told both Dylan, and the other associate (not aware of his name) that i asked to speak with a manager and it was no need for them to be discussing anything with me and the Tall Guy about 6"2 (African American started getting out of hand with me and said "Its all good, come outside!" basically communicating a threat. Rob said he could not give me a refund and was co-signing with the other guys. In the heat of the feud, i said its not up for discussion i just want a full refund and we can be done with the whole situation. He refused! I said i would not leave until he put the full 11.95 back on my card or gave me cash! SIMPLE. He still refused. He then took my receipt, balled it up and threw it in the trash can. I reached over the counter and took the trash can, and took my receipt out and threw the trash can back behind the counter. At this point my friend was trying to stop things from escalating but it had got out of hand. They told me they were going to call their manager and to give them a second. 5 minutes later the Police show up so they lied about calling their manager. All of these guys were young. Aged 23 and under and clearly very unprofessional and the Police asked me to leave. Which was not a problem, i just wanted my 11.95 back for lack of customer service and cold food. He told me to follow up with corporate and gave me a contact number. I called and filed a complaint. I have also been in contact with my bank to dispute the charge. I have to wait 3 days to hear something back from a district manager that no one could give me a phone number or name too, but it did not take them 3 days to take the money out of my account! I am DISGUSTED and will never eat at this location again! So much for trying to enjoy lunch with a friend on her lunch break! read more