Just be prepared to WAIT! Every. Time. I. Come. Here. This time I even called ahead because it was a Friday night and expected it to be busy. Called at 6:08pm for a basic 10 piece bone-in combo. I arrived at the store at about 6:20 and paid. They said about 5 more minutes on my order. I usually wait about 15 minutes when I don't call ahead (which is ridiculous to begin with) but I tried to save myself the frustration tonight. So at 6:47pm they called my name. Yes, that's right, 40 minutes to fry chicken wings.
What's even more frustrating is that the guy who paid right before me (didn't call ahead) got his about 5 minutes before me.
There are a couple of saving graces that make me come back: first, the wings are very good. I am not a fan of slimy wet wings so I always get the Louisiana rub which is a nice, spicy Cajun dry rub. If you ask them to make them "crispy", they will actually cook them extra as well. Love it. Second, even though you've waited for 15 minutes or more, at least when they serve them they are clearly right out of the fryer. Molten lava hot. Again, so at least you've waited for SOME reason: freshness. Tonight, though, it was clear that someone just forgot about me because the wings were not molten-lava-hot. And not to forget the dipping sauce. I get the bleu cheese dressing and it is wonderful. My wife is a "connoisseur" of ranch dressing and she loves theirs as well.
Basically, if they weren't so good and usually so freshly fried, I would've given it ONE star for the service. Repeatedly. Okay, and even if you've read this and decided to call ahead an hour in advance to surely not have to wait, the napkin and utensil situation is terrible. Paper towels off a roll for napkins. Oh, and they give you like, ONE dressing with your 10 wings. Otherwise you gotta pay more for the others. If you like to dip a lot you'll be disappointed as well. Also, if you sit in the restaurant to eat, this location has no trash can in the lobby. Not kidding. No way for you to help them clear room for others when everyone is waiting. They clearly aren't quick with the cooking and not efficient with the cleaning either. Just kind of a mess, all of the time.
Last thing: I know it sounds petty to knock them down for just having to wait and especially tonight because I got forgot. But this scene just plays out every night in a way. One night I went in there and ordered (didn't call ahead). I sat down to a table adjacent to an older gentleman who worked at the Lowe's that shared the parking lot with Wingstop. We had a bunch of time to chat (again with the waiting) and he looked at his watch and said, "man, I'm not going to have time to eat". You see, it was his first time there and his break was only 30 minutes. Use 5 minutes to walk to WS, 5 minutes to walk back, and then... YES, 20 minutes to order and get his food. Literally just took his food and walked back to work without being able to eat it.
The vibe is clearly fast food, not luxury sit-down. I would recommend that the checkout person be more upfront about the wait. Maybe a sign that says, "current cook time is 15 minutes". So someone like this nice, old man doesn't have to just miss out eating on his lunch break! read more