Love the wing sauces and options, don't love the service. The cheese fries and the fry seasoning is very good. You can order the fries "well done" and add extra seasoning. However, if you order the cheese fries AND want them to be well done with extra seasoning, that never happens. Not sure how, but it has never happened for me as a recurring customer. Either get rid of the options to do so, or read what the customer wants? Maybe reading isn't for everyone. read more

James at the counter made sure our experience was 10/10, he made sure everyone and everything was great .

Leaving another review because I think this location deserves a higher rating. I have had takeout from here a few times now and every time it is so good! Our food is always ready on time and tastes great. Nothing fancy but definitely yummy! read more

Wingstop - Tender Tuesday deal - Chicken Wings Near Me - Austin, Texas

See all

They don't wear gloves while making there food. I sat an hour and 15mins waiting on my food watching them and no one wore gloves! That's very nasty!! read more

The Oscar's is a fun show to watch! Just like Super Bowl, you need Oscar's food. Our food of choice was chicken wings and French fries. My husband went to Winsgstop to pick up our goodies. He said our order was ready when he c arrived and processing was quick. We got bbq and plain wings with bbq sauce and salad dressing. The wings were crispy on the outside and most inside. The French fries were tasty. However, they appeared to have been frozen as there a great deal of fry crumbs and shorter fries. We did like that the fries weren't great. All in all a good meal to accompany watching the Oscar's. read more

See all

Noticed a staff didnt wash his hands after using the bathroom, going back to the kitchen. Wouldn't recommend for your health

The new fries are trash and the portions are too small now. Also no more rolls? What happened to the wingstop I love? The new citrus flavor is good. I dont think i can come back until yall get the old fries... tragic read more

Will not be returning until they switched back to handcuff fries nobody wants frozen fries. Your business will go downhill until you go back to handcuff fries in store. read more

My friend chalks up Wingstop, so I finally ended up giving it a go. But honestly, after this experience, i'm quite ok with this being my last as I think a 2/5 is generous (I generally reserve 1/5 only for food poisoning). I've never been served "fresh" food and had it come out lukewarm. But that's what I got at this Wingstop. Somehow, my boneless wings order was barely warm despite coming out 30 minutes after ordering, fries were super soggy and the corn was also mush. Boneless wings, we got the cajun, hot honey and garlic parm. The garlic parm was easily the best of the bunch but they're super bready but at least got crunch. The hot honey one had the texture of a glazed pecan surprisingly. The cajun is not blow your head off hot, but definitely made for mushier wings. The fries are soggy and oddly sweet, which was weird. The corn is just mush and salt. My wife analogized this to cafeteria food....and i would argue I've been to some cafeterias in college that were better. Maybe it's just the location and maybe I'd try again with bone in wings but at least price ain't bad. read more

I get better quality of food when I come in person. If I order take out, they just throw anything in that box. I used to get the Korean wings, but I don't even care anymore. I only come back for the sweet fries & blue cheese. read more

Third chance ordering and DONE! Food is TERRIBLE, inconsistent service, bad quality and overseasoned sooo much i woke up feeling hungover and didnt even drink. There are some people who like this though, gross! Ordered dry rubs this time to maybe avoid grease but I was wrong. See pics. Asked for light salt on the fries and its like they put extra. Everyone seems miserable working there and no matter if there is 5 or 50 people working your order will take half hour. read more

Wingstop - The infamous lake wingstop - Chicken Wings Near Me - Austin, Texas

Ate my order when I got home, salty boneless wings and fries. So disappointed. I would taken them back if I wasn't home already.

Great Wingstop location. Everyone was so nice. Food was perfect. Hot and cooked exactly like it was ordered Location was very clean and had lot of parking. I would recommend! read more

Wingstop - Korean BBQ and Buffalo Boneless wings, well done fries. - Chicken Wings Near Me - Austin, Texas

The cashier that took my order was polite and accurate, when the interaction/ customer service is pleasant makes the experience/food taste better Thanks Chris read more

Wingstop - Chicken Wings Near Me - Austin, Texas

I love Wingstop but the service here is always awful. I've never wanted to put a bad review, mostly because I don't want to waste my own time. But since I'm actively waiting here for my order that should've been done 20 min ago, might as well use this time to let everyone know that the service here is beyond horrible, and weirdly enough by everyone, I've never had a good customer service experience in this location. Also I just got the order and I am missing 5 wings, I'm glad I checked before I left. ‍ Also now we are home eating and this is what we got: crazy salty corn and cold bbq wings ( the ones that we were originally missing), I don't think they even cooked them all the way or something. read more

Wingstop - Chicken Wings Near Me - Austin, Texas

See all

Stopped by to see what the hype was about I ordered the hot box (spicy cheesy dry rub with herb seasoning and ranch dressing the chicken tastes ok I usually don't eat ranch dressing but this ranch dressing is good it makes the chicken more flavorful the meal look too pretty to eat read more

Wingstop - The hot box special 8pc chicken w/fries - Chicken Wings Near Me - Austin, Texas

I realize that there are plenty of chains that service these wings in the Austin area, however I would be remiss not to share my experience from tonight. I went online as I always do to order my lemon pepper wings. They are my favorite, and in this experience I took longer than expected to pick up my order. Not only did the manager Nancy insist on redoing my order but she was so very kind and understanding that I had to stay later to assist with the closing out work successfully. She did this all very kind, low voice, and very patient with a smile. Nancy I hope you get this message and actually someone higher than you. Your kindness, your acts of service, the fact that you did not want me to warm up the order that was available and you made me something fresh makes me want to come back in 2022. I have had many different experiences with this location and I have never provided a five star review simply because I did not feel like the service was up to par along with the wings not being super. Nancy and your team tonight thank you for taking the extra steps to keep a loyal customer. You are appreciated and my tummy is full. read more

See all

Even when busy, this location has never gotten my pick up order wrong! Fries are always fresh. Haven't had a bad experience over the 3 years I've lived in the neighborhood. read more

The food was cold and the wings were soggy and like almost raw. No crisp at all. They gave me bland unseasoned corn when I bought the Cajun corn. My fry's were very old. The wing stop in Georgetown is much better. read more

The service was awful, there was an old lady I think it was the manager that was screaming her lungs out one of the employees that just fished his shift like she was the owner saying that she's the one that pays him without her he wouldn't even get pay read more

Wingstop - Chicken Wings Near Me - Austin, Texas

My wife and I have been ordering from this Wingstop for a couple months and we've never had a bad experience with the food or workers. We actually ordered delivery just under an hour ago. DoorDash driver idiotically gave it to someone else in a whole other apartment complex, so my wife and I had to come pick up our food replacement and the Wingstop staff made it right. They were busy, but empathetic, patient, and courteous. This place stands on business! read more

Just go to a different wing stop. Didn't even put order in and had to wait 20 more minutes on top of however long I had been waiting.

service was nice and quick. food at wing stop always tastes good. The store was clean and bathroom was clean as well. Only thing is it might take a little long to get your food but I think it's worth it. Would come again! read more

There an old lady that is always screaming at employees like can we get corporate to take a look at this location like how can people even work here service is awful as there taking ur order the lady is screaming in the background read more

I love Wingstop, but this location is run by outright criminals. Placed an order online for delivery, hours before they closed so timing wasn't an issue. After roughly 90 minutes with zero communication, the restaurant canceled my order blaming the delivery service. Except a driver had been assigned, the delivery service confirmed they didn't have any issues and that wingstop had canceled multiple orders that day out of the blue. When I tried to call, i was put on hold for over 10 minutes, repeated calls went to voicemail. The kicker, the credit card charge ended up still being processed. They LITERALLY STOLE MY MONEY AND PROVIDED NO SERVICE. Stay away from this location, the management and employees here are straight up thieves. read more

They recently reopened dining room, but you might as well shut it back down, mostly all tables dirty. Trays of trash left on tables from customers, only 1 trash can no designated location for used trays. They have no sanitizer wipes barely have napkins I roll to be exact. The drink area is disgusting filter caps from drink dispenser have never been taken off cleaned, wiped or anything you can see all the moled. This machine should probably be coded! The chicken wings taste and smell like they were not properly washed or cooked. They charge for everything lil thing even though they give you dry wings. Along with bad service and extremely long wait times read more

Wingstop - Drink Dispenser - Chicken Wings Near Me - Austin, Texas

See all

Got my online order wrong, funny cause when I went to pick up my order there's 6 people in the kitchen and not one caught the mistake of 10 wings going out the completely wrong flavor. Called them ahead told them they messed up and I'm coming back up and I had to drive back out to get it fixed. Get there and it's like it's the first time they're hearing about it and I'm told to wait 10 minutes. Not one of the employees said sorry over the phone or in person and not only that but now I've got to come home and eat cold food cause it's not MY wings they messed up. Cold food and watered down drinks. Thanks Wingstop for bad service and bad food. read more

First time at this Capitol plaza location Good food great people great prices My only complaint here they put my 3 flavor wings One in top of the others, that was not fun for sharing with other 2 people, The food was hot and tender wow guys you must be more full then others places your wings are amazing The veggies super fresh I bet you keep them in water Anyway they were the best, read more

If could give 1 star I would. The employees obviously do not care about their appearance as they are always dirty with no hair covers. They are consistently late with orders , have 0 customer service ability and are definitely not trained as they always have "system issues" that they need to call a manger. This has got to be the worst managed establishment I have ever seen, they should have their franchise removed. read more

Wingstop, for a chain, does pretty good wings. I like their boneless wings, especially their BBQ and Hawaiian ones. I also liked how they used wax paper to separate the two different flavors of boneless wings. The fries are above average, albeit needing to be a bit crispier. But they're even better with Cajun seasoning. They also have iced tea and there are freshly cut limes at the beverage area. So, you ask me why there's only three stars for pretty good food. Reason number one. Speed of service. It moves at a glacial pace. 20+ minutes to get my dinner. Reason number two. Filthy restaurant. I could not count the number of tables that were covered in trash. (Of course, there's also no trash cans, which means the restaurant is relying on their staff. As others have noted, there's zero sense of service or urgency to the service here.) And finally, the price point. You're getting basically McDonald's level service at the price approaching a sit down meal, but without the speed of a Mickey D's. read more

45 min wait for 8 piece, fries, drink. No other patrons are in store but me. Floors, tables, door handles, literally everything is sticky. Highly would NOT recommend if you value your time. read more

Ok so during this covid I have found few places to order food from. And Wingstop is one of them. I would order dominos and wingstop since they are both on the same side of the freeway. This time wingstop L's wings quality wasn't good at all. Flavor was there but chicken was cold/frozen inside. That just can't happen. No excuse for that. May be they need to use less batter so that wings can get cooked inside well. It was a deal breaker. I even left review for them online but never heard back from anybody from wingstop. They ask me to take survey and I take time out to take it but then I don't hear back. Not cool. Hopefully they improve or else it's a wrap for me read more

See all

Wings were excellent I'm not much of a wing eater but these were good ‍Wings were excellent service was quick and fast

AMAZING customer service. My fiancé and I's order got messed up and Tiffany took great care of us Thank you Tiffany! You're the best! And everyone else was very nice and professional, we will be back. Food was hot and fresh also read more

Service was a bit slow but very friendly. This location is right off the highway service road so it is easy to find! The inside was very clean and had quite a bit of seating. The employees were bussing the tables as soon as customers left so that was a pleasant surprise since I have seen other locations not stay on top of that. read more

See all

For the most part orders come out correct. I don't recommend delivery that's when things go wrong. Other wise this place is awesome they make my favorite fries. read more

I love Wingstop. And this location has always been good to me. My wings are always fresh and the people are nice and friendly. I go here often and will continue to do so. Love my lemon pepper wings. read more

Fast service and patient employees. My big order was ready fast. Will definitely recommend

The food arrived soggy and cold. The wings that were delivered were supposed to be a 15 piece and it looked like what came out of the bottom of a bag. Horrible horrible food. read more

Wingstop - "Boneless wings" - Chicken Wings Near Me - Austin, Texas

Was looking for a place to get wings, and all our favorites were crowded due to the finals game 6. Drove by Wingstop, and to our amazement it was empty... I'd soon know why. Walked in to find nobody at the register, the employee that finally came up was brand new with no support. Bless her heart, she was willing but not fully trained. After that ordeal trying to order, we waited over 30 minutes for our wings. Typically not a big deal, I understand but there was NOBODY here. The few people that came in after us got their food and we're almost finished by the time we got ours. The wings were bland, oily and just bad. I have never felt shame for picking a dinner spot until tonight. What a waste of money - save yourself the time and effort and DO NOT GO HERE! read more