To preface this review I'd like to disclose that I have been in the hospitality industry for over 40 years. I currently manage a restaurant with an excellent reputation and have done so for decades. I have been ordering take out from this establishment for years and have always enjoyed their wings and garlic cheese bread. Today my wife and I chose to eat there in house following an appointment nearby. We walked in, ordered, paid, and then sat ourselves at a table by the window. The table was to dirty that I thought it was speckled pattern on the Formica. One swipe of my finger disproved that. After realizing it was actually dust and debris I looked for a cleaner table to sit at and found this one to be the nicest of the bunch..
And the freaking restaurant was EMPTY!!! I wiped the table myself and we waited for our order. It was delivered promptly and the waitress was very pleasant. We began munching away and as always the food was delicious and presented beautifully. Halfway through our meal my wife pulled a long hair out of our basket of wings. She gave it to me, I looked at it, and wondered if I should say anything. As I said before, I have a lot of experience with restaurants and know sometimes mistakes happen. I chose not to be a problem and let it slide. Shortly thereafter we discovered ANOTHER foreign object in the wing basket. It was a couple of inches long and curly. To be honest I could not determine if it was a human hair or a piece of wool from a sweater. At that point I lost my appetite and knew I had to say something. I went to the owner/manager and told her of problem. She sent our waitress back with me to "see" if it was true. The first long hair found I had just dropped it on the floor not thinking I had to save it. I did show her the curly object and she asked me what I wanted her to do. I told that I'd pay for the drinks and the garlic bread but the wings should taken off the bill because of their contamination. She went back to the manager, explained the dilemma, and then the manager came over and said, " I hear that you think that the meal should be comped" I again told her I'd gladly pay for the sides but the wings had foreign contaminants in them, that we had lost our appetite upon discovering them and were only about half gone. She then developed an attitude that prompted this review. I explained my work history, my position, and she was adamant that I was lying. She said all her cooks back there had shaved heads and that I was making this all up. I could literally see both cooks from my table and they were not bald and one had long hair pulled up into a bun. I informed that a cook with long hair should also have a hair net or a at least a hat. Once again she said I was lying and didn't know what I was talking about. I showed her
My ID and other credentials to assure her of my honesty, professionalism, and awareness of situations such as this and the proper way to handle them. She stomped off saying very rudely that she would refund my money and that I should never step foot in her restaurant ever again. Both my wife and tried to explain that we had been customers for years, always enjoyed her products, and would pay for the sides. She'd have none of it. She came back and threw the money on the table and huffed away. I have NEVER been treated so badly as a customer...
And frankly as human!
This whole time I never raised my voice, cursed, or caused a scene in any way whatsoever. As noted, I've dealt with situations like these for decades from the other side. This woman derided, insulted, and demeaned my wife and I for a mistake that she was responsible for. If it wasn't for her horrible attitude I would've let it all slide. Please know that I've always enjoyed their wings and have been a patron for decades,
However, her egregious behavior crossed the line and must be called out. At least her wish will finally come true...
I'll NEVER set foot in her establishment again!!! read more