Every car is different. And buying a used car even more so. Do your homework. Have someone else's…read moreopinion check out your choice as well. I bought a 2002 VW Passat GLX for a very good price. Took it to the VW dealership the next day and had a free multipoint check. Everything was a go. I'm very satisfied w/my purchase. Very friendly place.

From the owner: Grand River auto sales sells great running used vehicles at great prices. Serving river grove and…read morethe surrounding communities for 16 years. We specialize in lower priced vehicles

Joe is the best. Will only do the work that is needed. Never an upsell, always honest and his crew…read moredo amazing job. You know what he tells you is correct and never have to doubt his word

This shop is very clean and great mechanic and very honest people work on my car I had…read morewindshield pump wasn't working took they time and trouble shooting to find the problem and was honest and straight forward in tell me the issue not like most mechanic shop making up stories not telling you the real problems charging u extra money for service not needed I would go back here after this great experience I had with this shop the owner Joe was amazing along with his team of mechanics thanks for the care and great service

José Pérez helped me a lot. Everyone was very friendly, and the service was excellent.read more

Called them to do a recall service of my Honda. They listed a service to come pick up my car so I…read morechose that because I don't have the time to wait in their waiting room to get it done. Then they didn't show up at the appointed time and when I called to see where they were, they said, "oh it'll be $25 for the service," which no one mentioned. So they wasted my time to have me wait for someone who didn't show up and then tried to charge me for it last minute. Pathetic.

Great service and knowledge . They give great advice . They give a heads up on what else need…read moreservice .

My guy does not work on exhaust systems and recommended Dino's. I drove there expecting to make an…read moreappointment but he asked if he could take my car for a ride - which he did. He put my car on the lift, showed the problem to me and gave the cost to repair it. I said yes and again expected to make an appointment but he said he could do it right away. Honest, fair, knowledgeable!! I love this shop.

This is my 2nd review my 1st review I believe i gave them a 5, now I'm giving them 1 star, This is…read morewhy I don't like trying new places. I just bought my chevy trax in June, so I haven't had it long. Long store short. I took my trax in for a oil change, tire rotation on Saturday. Everything went ok until today I notice my car is pulling to the right when it was doing that before I took it to them, secondly I have the chevy app on my phone and I notice it keeps saying tire is low on the driver side which that wasn't happening and it still is saying that. Lastly I called the dealership and explain to then what was going on and he tells me so mess that didn't sit right with me and tell sme that they can't and their not taking any appointments because they have a new system. I told him I want my car fixe like it was before bought it too them. I hate going to new people because it always seem like they mess up something else so now I have to wait a week to bring it back in for them to fix what they messed up

I've been in the car business for over 8 years, including time behind the finance desk, and I've…read morenever encountered anything as unprofessional, misleading, and frustrating as my experience with Mike Anderson Chevrolet. I purchased a 2024 Chevrolet Silverado 2500 from them earlier this year, and what should have been a smooth transaction turned into a months-long nightmare that I am still dealing with to this day. Deceptive Sales Process I first contacted the dealership on January 31st after finding the truck listed on their website. It was advertised as a Chevrolet Certified Pre-Owned (CPO) vehicle -- this was a major selling point for me. After discussing financing and pricing, the salesman later told me that the truck was not actually certified -- but "pre-certified" -- and that the advertised CPO status would cost me an additional $1,995. Not only was that never disclosed upfront, but it was in direct contradiction to the listing on their own site and the vehicle's Carfax report. I will attach a screenshot of the listing clearly showing that the truck was advertised as Chevrolet Certified, as well as documentation from the Carfax. This kind of bait-and-switch is deceptive and dishonest. It's a tactic designed to artificially inflate profit by misrepresenting what's included in the advertised price. Predatory Financing Pressure Originally, I planned to use my own credit union. Then I noticed the dealership's website offered a Capital One pre-approval tool, and I already had a pre-approval with Capital One, who is one of their advertised preferred lenders. I'll also attach a screenshot showing their website promoting Capital One Auto Navigator. I told them Capital One was the only bank I wanted my credit submitted to, and they said that would be no problem. Then, out of nowhere, the sales manager refused to sell me the truck at all unless I financed through GM Financial. Not only did he pull the discount, he outright refused to sell the vehicle unless I used a lender of his choosing. This was an absolutely outrageous abuse of power and a blatant attempt to maximize back-end profit through a higher interest rate. (Which, by the way, was nearly 5% higher than what I was already approved for.) I went through with the financing -- fully knowing I would immediately refinance -- but the entire transaction left me disgusted. Post-Sale Neglect & Tag Delays I signed paperwork on Feb. 18. The truck was delivered on Feb. 25 -- with no temporary tag, making it illegal to drive. I didn't receive a temp tag until Feb. 27 after repeated follow-ups. As part of the out-of-state sale, the dealership used a third-party registration company (ATC), a company I've worked with many times. They're efficient -- when the dealership provides what's needed. But after my sale, I received zero updates on my permanent registration. I started asking about my plates on March 31st, and despite dozens of calls, voicemails, and emails -- not one person from finance or the title department has responded to this day. I've left countless voicemails and received nothing back. It's now been over four months. My first temp tag was about to expire, and even then, I had to beg for a second one. I sent messages on May 21, May 25, May 27, and finally on May 31 -- two days after my tag expired -- I got a response with another excuse. I didn't receive the second temp tag until June 2nd. Out of desperation, I even emailed seven different managers listed on their website. Not a single one responded. Final Thoughts This entire experience has been a masterclass in how not to run a dealership. I've never encountered such a blatant disregard for honesty, professionalism, or customer follow-up. If they're willing to treat a knowledgeable, experienced buyer like this -- I shudder to think how they treat customers who aren't familiar with the process. I have filed complaints with the: Better Business Bureau Chicago Automobile Trade Association Illinois Automobile Dealers Association Illinois Secretary of State's Motor Vehicle Review Board Avoid Mike Anderson Chevrolet at all costs. I'll be including screenshots of the misleading listing and the false advertising of Capital One as a preferred lender. Let this serve as a warning to anyone considering doing business here.

The dealership is honestly amazing. First of all, they were playing the best music ever, secondly,…read moreeverything was so pristine and the process was so easy. I have to make it clear that car buying as a woman is not usually a fun time. Ray never spoke down to me or talked to my male counterpart. He knew I was the one purchasing, and that was really important to me. He asked me all of the questions and what I was looking for in a vehicle. Ray truly was the best part of the sale. He is so kind and funny and really made the whole process a joy. I would recommend to anyone who is in the market for a vehicle to visit Ray at City VW.

Service has definitely gone downhill here in the last 2 to 3 years. Most of the staff don't really…read moreacknowledge you as customers or treat you as people who were paying for a service anymore. It's quite sad. Service charges have become less clear over the last few years. The people handling your appointment - at least the guys - have become consistently less reliable, although most of the women who work in the service department do you tend to care about your cars more, so they're at least still doing their jobs. More often than not there's unclear charges that you weren't expecting heading in. Overall just honestly bad service. If there's another VW you can go to that you've enjoyed in the past. I would recommend getting your service done there, not here.

We are beyond satisfied with our new Kona! Robert Gil Jr. provided excellent service: he was…read moreknowledgeable, personable, and adaptable to our preferences. We are blessed to have worked with him, and would trust him with any business in the future!

I went in a few days ago having done my research in terms of the vehicle I wanted and about what I…read morewas looking at pricing/financing wise but I wanted to see the vehicle in person. Robert was the first face I saw and he was able to show me a version of the car I wanted since they didn't have the exact version I wanted. I left having exchanged contact information and him letting me know that he would let me know when something arrived that fit what I was looking for. The next day he let me know that something had arrived overnight that fit what I was looking for and we scheduled a test drive for today. While I hadn't planned on purchasing today, I couldn't resist. I'm sure it was a combination of my being ready, his savvy salesmanship, but also his in-depth knowledge of what I was looking for and the features of the car. I did come in with trade in options and negotiated on that end. It did take a long time, but it's been about 10 years since I last purchased a car so who knows if that's typical. I had my son with me and Robert interacted with him as well and asked what he thought about the vehicle which made the experience even more special considering the last time I bought a car, I was eight months pregnant with him. I can't speak to the service area, but I will update when it comes time to get my vehicle serviced for an oil change or anything else should I need it, but for now I would definitely look for Robert for any of your sales needs if you're looking for someone who is knowledgeable, kind, and listens to your concerns. And I LOVE my 20206 Hyundai Tuscan Hybrid Limited!

I was introduced to Tony Marino through a very close family friend who had an exceptional…read moreexperience with their recent car purchase. Tony was very helpful and honest throughout the entire process. Being the owner, you rarely get this type of engagement. He walked us through the process and introduced us to the entire team. Buying a car is stressful but they were very kind, patient and transparent with every step. We were very particular in what we wanted and what we would pay and they made it work without issue. I would recommend this dealer to anyone, regardless of budget or experience when buying a car. Thank you to the Marino staff for an amazing experience.

I won't trust a different dealership other than Marino with servicing my vehicle…read more service writer Jose Quezada kept me informed during the process with cost estimate, suggestions, and time of completion. check the website for service coupon.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Updating review to include service updates. This 5-star review is based on interaction with Juan…read more He has always been thorough and non-dismissive. Figured out faulty factory installation of axle component(s) was the problem, a major problem. It took 4 trips to this place to get the problem diagnosed and fixed. Worked with Juan in the past; if he leaves...

Rude and shiesty as F. Can't even call service and get a simple question answered without a funky…read moreattitude. Quit then!!! The 2.5 stars definitely reflects.