This shop is very clean and great mechanic and very honest people work on my car I had…read morewindshield pump wasn't working took they time and trouble shooting to find the problem and was honest and straight forward in tell me the issue not like most mechanic shop making up stories not telling you the real problems charging u extra money for service not needed I would go back here after this great experience I had with this shop the owner Joe was amazing along with his team of mechanics thanks for the care and great service

As always BJ's auto repair comes through, on time and in a price-friendly manner. Bought me a used…read more2003 Mercury Grand Marquis and after buying it, maybe 8 weeks later the starter died during the first below 0 temps. Had Mandy's towing pick it up and the next day Joe called me and told me all was well. I've been a customer of BJ's Auto for over 25 years now and if you're looking for great service, you can't beat them. Great Job to Joe and his team!

I recently bought a car from this dealership and my Saleswoman Yesenia was amazing. Came in…read moremultiple times and she helped me find the right car for me. She made it a 10/10 experience. I was nervous but she helped me.

If you value your time and dignity DO NOT go here for any kind of service. My daughter went here…read morefor an Oil Change. Took 3hrs and on top of that the service dept and techs verbally made Sexual comments and had zero shame staring her down and completely making her uncomfortable and harassed. Terrible unprofessional service. DO NOT let your loved ones go here.

Great service and knowledge . They give great advice . They give a heads up on what else need…read moreservice .

My guy does not work on exhaust systems and recommended Dino's. I drove there expecting to make an…read moreappointment but he asked if he could take my car for a ride - which he did. He put my car on the lift, showed the problem to me and gave the cost to repair it. I said yes and again expected to make an appointment but he said he could do it right away. Honest, fair, knowledgeable!! I love this shop.

I've been in the car business for over 8 years, including time behind the finance desk, and I've…read morenever encountered anything as unprofessional, misleading, and frustrating as my experience with Mike Anderson Chevrolet. I purchased a 2024 Chevrolet Silverado 2500 from them earlier this year, and what should have been a smooth transaction turned into a months-long nightmare that I am still dealing with to this day. Deceptive Sales Process I first contacted the dealership on January 31st after finding the truck listed on their website. It was advertised as a Chevrolet Certified Pre-Owned (CPO) vehicle -- this was a major selling point for me. After discussing financing and pricing, the salesman later told me that the truck was not actually certified -- but "pre-certified" -- and that the advertised CPO status would cost me an additional $1,995. Not only was that never disclosed upfront, but it was in direct contradiction to the listing on their own site and the vehicle's Carfax report. I will attach a screenshot of the listing clearly showing that the truck was advertised as Chevrolet Certified, as well as documentation from the Carfax. This kind of bait-and-switch is deceptive and dishonest. It's a tactic designed to artificially inflate profit by misrepresenting what's included in the advertised price. Predatory Financing Pressure Originally, I planned to use my own credit union. Then I noticed the dealership's website offered a Capital One pre-approval tool, and I already had a pre-approval with Capital One, who is one of their advertised preferred lenders. I'll also attach a screenshot showing their website promoting Capital One Auto Navigator. I told them Capital One was the only bank I wanted my credit submitted to, and they said that would be no problem. Then, out of nowhere, the sales manager refused to sell me the truck at all unless I financed through GM Financial. Not only did he pull the discount, he outright refused to sell the vehicle unless I used a lender of his choosing. This was an absolutely outrageous abuse of power and a blatant attempt to maximize back-end profit through a higher interest rate. (Which, by the way, was nearly 5% higher than what I was already approved for.) I went through with the financing -- fully knowing I would immediately refinance -- but the entire transaction left me disgusted. Post-Sale Neglect & Tag Delays I signed paperwork on Feb. 18. The truck was delivered on Feb. 25 -- with no temporary tag, making it illegal to drive. I didn't receive a temp tag until Feb. 27 after repeated follow-ups. As part of the out-of-state sale, the dealership used a third-party registration company (ATC), a company I've worked with many times. They're efficient -- when the dealership provides what's needed. But after my sale, I received zero updates on my permanent registration. I started asking about my plates on March 31st, and despite dozens of calls, voicemails, and emails -- not one person from finance or the title department has responded to this day. I've left countless voicemails and received nothing back. It's now been over four months. My first temp tag was about to expire, and even then, I had to beg for a second one. I sent messages on May 21, May 25, May 27, and finally on May 31 -- two days after my tag expired -- I got a response with another excuse. I didn't receive the second temp tag until June 2nd. Out of desperation, I even emailed seven different managers listed on their website. Not a single one responded. Final Thoughts This entire experience has been a masterclass in how not to run a dealership. I've never encountered such a blatant disregard for honesty, professionalism, or customer follow-up. If they're willing to treat a knowledgeable, experienced buyer like this -- I shudder to think how they treat customers who aren't familiar with the process. I have filed complaints with the: Better Business Bureau Chicago Automobile Trade Association Illinois Automobile Dealers Association Illinois Secretary of State's Motor Vehicle Review Board Avoid Mike Anderson Chevrolet at all costs. I'll be including screenshots of the misleading listing and the false advertising of Capital One as a preferred lender. Let this serve as a warning to anyone considering doing business here.

They sold me a car, lied about paying off my trade-in, and disappeared. Mike Anderson Chevrolet is…read moredishonest and unethical. GM replies to reviews stating to reach out directly but I HAVE numerous times and absolutely no communication back. Please avoid this dealership unless you want to deal with the legal hassle of being financially responsible for a vehicle you are no longer in possession of!

The dealership is honestly amazing. First of all, they were playing the best music ever, secondly,…read moreeverything was so pristine and the process was so easy. I have to make it clear that car buying as a woman is not usually a fun time. Ray never spoke down to me or talked to my male counterpart. He knew I was the one purchasing, and that was really important to me. He asked me all of the questions and what I was looking for in a vehicle. Ray truly was the best part of the sale. He is so kind and funny and really made the whole process a joy. I would recommend to anyone who is in the market for a vehicle to visit Ray at City VW.

Service has definitely gone downhill here in the last 2 to 3 years. Most of the staff don't really…read moreacknowledge you as customers or treat you as people who were paying for a service anymore. It's quite sad. Service charges have become less clear over the last few years. The people handling your appointment - at least the guys - have become consistently less reliable, although most of the women who work in the service department do you tend to care about your cars more, so they're at least still doing their jobs. More often than not there's unclear charges that you weren't expecting heading in. Overall just honestly bad service. If there's another VW you can go to that you've enjoyed in the past. I would recommend getting your service done there, not here.

Purchased my 5th Santa Fe from McGrath City Hyundai and again had a very pleasant experience…read more Everyone from sales, Jack, to finance was very easy to work with. Jack made sure the car was in excellent condition and ready to go, gave a follow-up call to ensure everything was going well and even provided his personal information and responded quickly to all my follow-up questions. Heighly recommend.

Went to get my car in on Monday for supposedely just an oil change but it so happen that the check…read moreengine light was on again as it does sporadically in the past few years, an issue i had with my 2019 Kona that i have brought up many times before to the dealer with no resolution (code 50700)... Anyway, so i brought the car around 9:30 am, was assigned to a service advisor Thomas, dropped the car off and received a link to an online tracker that does a poor job updating the status of the car. Tracker had not moved from "arrival" until around 1pm with a laundry list of services amounting to $3K. I of course declined all of them except for the oil change service i went there for. I made a plan of taking it somewhere to get those services as the price would be less that at the dealer's. Then i got a call from the service advisor Thomas who persuaded me to do 3 of the myriad services on the list, as these were the reasons for the engine light. I hesitantly and regretfully said yes. Thomas informed me to give him 2 hours to get the services done and never head from him ever again. Went to the dealer around the time i was told the car woud be ready, around 3:30pm and i waited patiently in that lounge for 3 more hours with no Thomas checking on me nor updating me via text/call. The online tracker says service still "in progress" so i kept waiting. At 4:15 pm i texted them about the status of my car, and got no reply. I realized the text i initally received from them with an online traicker is not something you can reply to. I called around 5:15pm, no reaponse, left a message. It was around 5:55 pm, i was the only person left in that lounge, when i went outside to get some air, when i saw my car parked outside. So i went in to look for Thomas, but was told by the attendant guy on the service desk that Thomas left but would be back in 2 minutes. I told him my car is outside and asked if it was ready. The guy said to wait for Thomas. So i went back to the lounge until 6:25 pm when i noticed staff clocking out for the day. Went back to the service area where most lights were turned off already. The inattentive attendant guy on the desk from earlier was just sitting there watching videos on his phone, and i asked him again where the heck was my service advisor. I told him my car has been sitting outside for over an hour now and Thomas was nowhere to be heard or found. Guy hastily called Thomas and it turned out, my car had been ready all this time. Paid $$$ for the services i was bamboozled to, just to get rudely ignored and receive the crappiest customer service, no apologies or acknowledgement for their non-communication and negligence. So much for their department being called a Service Department. What i went through in spite of my patience was a disservice from McGrath Hyundai. They employ negligent service agent who seemed to only call you to bamboozle you into getting add on $ervices$, and inattentive staff who are busy on their phones while on the clock, than tending to their customers. Lesson learned. This was a stab in the heart. I will not be bringing my car there for service. And oh, to drive the knife deeper, check engine light went back on after driving 30 miles post-service. And that stupid useless tracker still says service in progress. Do better McGrath Hyundai.

I can't say enough good things about Marino. I bought the extended warranty, and I'm thankful I did…read morebecause my check engine light came on and the truck started showing a misfire, well, it turned out to be a big repair. They had to replace the camshaft, rockers, and lifters, which is no small job. Thanks to the warranty, all I had to pay was a $100 deductible, and the team handled everything smoothly from there. Mel and Dave in sales were outstanding. They took great care of me and set me up in a brand new Grand Cherokee so I could still haul all my equipment for work. Alex in service was phenomenal. He got my truck in right away, kept me informed every step of the way, and made sure I was always in the loop as the repairs were being completed. On top of that, Mel, Dave, and Alex went above and beyond by actually dropping my truck off at a house I was inspecting because I had a packed day and wouldn't have made it before closing time. Professional, responsive, and genuinely caring, this team made a stressful situation incredibly easy. They truly went the extra mile, and I would not hesitate to recommend them to anyone. They are the best!

I won't trust a different dealership other than Marino with servicing my vehicle…read more service writer Jose Quezada kept me informed during the process with cost estimate, suggestions, and time of completion. check the website for service coupon.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Updating review to include service updates. This 5-star review is based on interaction with Juan…read more He has always been thorough and non-dismissive. Figured out faulty factory installation of axle component(s) was the problem, a major problem. It took 4 trips to this place to get the problem diagnosed and fixed. Worked with Juan in the past; if he leaves...

My husband and I bought all our cars there for over 25 years, but my last experience will not allow…read moreme to return. Sales men were rude. I ended up buying a brand new car from Glendale Heights Nissan.