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Capital Auto Finance

5.0 (3 reviews)
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13 days ago

Great and quick service from Karim and the finance team to get a nice Toyota for under 10k and trade in my other vehicles. Thank you.

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3 years ago

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4 years ago

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Driven Auto Sales

Driven Auto Sales

2.7
(47 reviews)

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

Traded in my vehicle & received a vehicle with quite a few issues. In the two weeks i've had it…read moreit's been one thing after another, i'm on my second week without the vehicle & havent had it for over a week. I was told they don't have a loaner to offer, they don't know what's wrong with the vehicle or when it will be ready. Then I got your standard we don't even have to help speech as if i should be grateful they are trying to help with this might be piece of shit they sold me. Im definitely looking int speaking with an attorney depending on what happens moving forward. I've had his happen in the past & was able to come to terms & can only hope Im able to do the same with them. They also took in my trade in saying the miles had been messed with and they can't sell the vehicle so they were only going to offer 2000 on the trade in, only to see they indeed are selling the vehicle. Il provide an update meanwhile i'm goin to seek legal advice and file a complaint with the IL attorney general. I recommend everyone document all issues you have with your vehicle if you notice and send all issues in writing to the dealer and keep copies for yourself. Lemon law rarely applies to used cars but there still are ways you jsjt need to do a very thorough check history on the car what they serviced, and what was clearly lied about. There's always inconsistencies in paperwork and stories, also document whom you spoke to when and what was said. Good luck and buyer beware! UPDATE not even 3 months in engine issue. I'm currently speaking to a contingency based lawyer, after explaining my situation, providing some documentation, I was told i might just have a case. I've spoke to two attorney from this firm and am waiting for call back with another to find out if we can move forward. From 3 days in i've had multiple issues with the vehicle and heard every excuse under the sky. Will post an update for those trying to reach out, kindly email me at hendrixvivian8@gmail.com

CarMax

CarMax

3.0
(112 reviews)

The lack of integrity at this location is staggering. They essentially tried a 'bait-and-switch' on…read moreour financing. After receiving a 5.74% rate online, the local team (led by Sean Markham) spent hours trying to force a 12% rate, even with a massive $10,000 down payment.   They withheld information about the 'FedEx Option' for remote signing, claiming it didn't exist until they were shown the CarMax website as proof. Even after the mistake was caught, they were unprofessional and made my grandchild wait an extra 90 minutes as retaliation. If you value transparency and honest business practices, stay away from this store.

BEWARE of this CARMAX!!!! My daughter was buying her first car. We live in CT and she lives in…read moreChicago. Her experience should have been positive, as my family have bought multiple cars from CARMAX. She was preapproved with CarMax financing, with me as a so-signer. She test drove the car, told them about her financing and made a plan to return to purchase the car. She went on Saturday evening. She told them she had been preapproved for financing and had her $!0,000 down payment. Sales Manager Sean Markham then became involved and spent the next couple hours telling my daughter that she could not finance the car with me as a co-signer because I wasn't physically there. 2 hours. She continued to question why would they waste her time if the answer was no. Sean Markham's response was " well, we need to to better and this can be used as a learning experience." Sorry Sean, it is possible because once I got on the phone and told you the CARMAX has a policy called FEDEX Option. It is on their website. It is a CARMAX policy that if a co-signer is far away, they will fedex the forms to a local CARMAX for me to sign. Once I explained to Sean Markham that I know their policy he quickly made excuses and immediately went and called his manager for approval...just a minute before and for 2 hours, even with my daughter expressly asking for this, there was NO possible way to make this work. Amazingly, once the dad spoke up he changed his time. SEAN MARKHAM is a worthless piece of garbage who tried to take advantage of my daughter because he thought he could pad his bonus by making her pay 12% instead of 5%. DO NOT SHOP as this CARMAX until they address this bait and switch tactic. Late Saturday night, 3 male salesmen intimidating a young person to increase their money. ABSOLUTELY NOT OK! BIG TOUGH GUY Sean Markham changed his tune pretty quickly once he was caught being unethical!!! We have emailed CARMAX corporate and the local managers. We are also contacting the Illinois Attorney General for consumer protection and the Better Business Bureau. CARMAX management, I need to know what you will be doing to mitigate this situation and convince me, my family and friends to use CARMAX in the future?

Capital Auto Finance - usedcardealers - Updated July 2026

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