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    Capital Auto Finance

    5.0 (2 reviews)
    Open 9:30 am - 6:30 pm

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    Driven Auto Sales - www.drivenauto.net

    Driven Auto Sales

    (48 reviews)

    For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

    I was pre approved for an auto loan and from a major bank, I explained to the sales person…read morespecifically who I wanted to finance my vehicle through the pre-approved bank, he assured me he would deliver. I believed him. As I reviewed the documents I signed it was apparent he misled me. The financing was through there loan financing bank. Nonetheless, I have A1 credit. I talked to the sales person and he assured me to pay three months of timely payments and I complied. Therefore, he said would refinance my loan through there financing company at lower interest rate. When I reached out to him to follow up to refinance the loan at the rate that I deserved with my outstanding credit rating. Nonetheless, he stated, "Do you like the vehicle." I stated "Yes." He then replied he couldn't change the rates and said pay the loan sooner that would bring the loan down and help adjust the interest rates. That's not the answer I was looking for. Therefore, I thought to myself well I would go back and apply to the original pre-approved loan and refinance my vehicle loan through that bank. I applied for an application to refinance my vehicle. Keep in mind I have excellent credit. I received a letter from the bank and was denied, there reason why it was denied it stated."Hail, Flood, Fire, Structural Damage, Non-U, Salvage or Branded Title." I called the bank they assured me of there findings. I explained to them in my contract I signed in corresponding block stating that the vehicle had not been hail damaged or marked "NO." Plus the Car fax report said no damage to the vehicle. They stated there findings were accurate. I went to the seller to resolve the issues, my original sales person who was present, I didn't even get a chance to talk about the issues with that sales person. I was immediately approached by a different sales person who was not familiar with the issues. He of course did not answer my questions about what the issues were. He didn't resolve them, and promised me on April 13, 2026 he would call me back with a resolution. As of this writing I have not received a response. I purchased the vehicle in good faith and if I had bad credit they would have not given me the time of day. Therefore, I have lost the motivation and faith in the car buying experience.

    CarMax

    CarMax

    (112 reviews)

    The lack of integrity at this location is staggering. They essentially tried a 'bait-and-switch' on…read moreour financing. After receiving a 5.74% rate online, the local team (led by Sean Markham) spent hours trying to force a 12% rate, even with a massive $10,000 down payment.   They withheld information about the 'FedEx Option' for remote signing, claiming it didn't exist until they were shown the CarMax website as proof. Even after the mistake was caught, they were unprofessional and made my grandchild wait an extra 90 minutes as retaliation. If you value transparency and honest business practices, stay away from this store.

    BEWARE of this CARMAX!!!! My daughter was buying her first car. We live in CT and she lives in…read moreChicago. Her experience should have been positive, as my family have bought multiple cars from CARMAX. She was preapproved with CarMax financing, with me as a so-signer. She test drove the car, told them about her financing and made a plan to return to purchase the car. She went on Saturday evening. She told them she had been preapproved for financing and had her $!0,000 down payment. Sales Manager Sean Markham then became involved and spent the next couple hours telling my daughter that she could not finance the car with me as a co-signer because I wasn't physically there. 2 hours. She continued to question why would they waste her time if the answer was no. Sean Markham's response was " well, we need to to better and this can be used as a learning experience." Sorry Sean, it is possible because once I got on the phone and told you the CARMAX has a policy called FEDEX Option. It is on their website. It is a CARMAX policy that if a co-signer is far away, they will fedex the forms to a local CARMAX for me to sign. Once I explained to Sean Markham that I know their policy he quickly made excuses and immediately went and called his manager for approval...just a minute before and for 2 hours, even with my daughter expressly asking for this, there was NO possible way to make this work. Amazingly, once the dad spoke up he changed his time. SEAN MARKHAM is a worthless piece of garbage who tried to take advantage of my daughter because he thought he could pad his bonus by making her pay 12% instead of 5%. DO NOT SHOP as this CARMAX until they address this bait and switch tactic. Late Saturday night, 3 male salesmen intimidating a young person to increase their money. ABSOLUTELY NOT OK! BIG TOUGH GUY Sean Markham changed his tune pretty quickly once he was caught being unethical!!! We have emailed CARMAX corporate and the local managers. We are also contacting the Illinois Attorney General for consumer protection and the Better Business Bureau. CARMAX management, I need to know what you will be doing to mitigate this situation and convince me, my family and friends to use CARMAX in the future?

    Castle Motors - Another happy customer with his new 2023 Buick Envision he purchased

    Castle Motors

    (9 reviews)

    I purchased a 2014 Chevy Sonic from this dealership and was told the vehicle was in good condition…read moreand ready to go, with only minor issues addressed before the sale. Within about a month of ownership, I ended up having to replace the alternator, front struts, and a wheel bearing, costing me over $1,300 in repairs. While the staff was professional during the purchase process, I'm disappointed that these major mechanical issues came up so soon after buying the car. I believe more transparency about the vehicle's condition would have made for a better customer experience.

    Would give zero stars if possible Let's start from the…read morebeginning Bought a captiva from them not even 30 minutes later wouldn't start they said it was a key issue but regardless couple days pass cars starts so we figured it was OK NOPE on our way to our son's heart appointment car turns off and we cant get it back on I get it towed to my house 150 bucks I call them said bring it in a couple days later they tell me its an alternator and its not covered so thats another 800 bucks out of pocket so in 4 days almost 1000 bucks on top of the 6k I paid cash for the car fast forward a couple days and guess what same problem again so almost 7 k spent and same problem they said we can switch the car for something else and boy was that an even bigger/costlier mistake we got 2014 kia sorento and now I've put about another 3k into it aside from the 15k I paid for the truck to fix something that they said they would fix and never did all they have done is give me the run around for a year avoid them at all cost cause if not its gonna cost you way more I thought carmax was bad these guys take the cake PS I am still waiting for my call back PAUL JR its been a year.

    Capital Auto Finance - usedcardealers - Updated May 2026

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