Complete Waste of Time - Extremely Unprofessional…read more I drove 1.5 hours for a confirmed appointment to see this car, and when I arrived at 7:30 PM, I was casually told "we just sold it." No call. No text. No courtesy. Just complete disregard for my time. This is unacceptable business practice and shows a total lack of respect for other people's schedules. If this is how they treat potential customers, I can only imagine how the rest of their business is run. I will not be doing any business with them and strongly advise others to be cautious. Omar was the person in charge

I purchased a Volkswagen Atlas from this dealership and everyone was so smooth with the process and…read morehelped me through every question. I would buy here again they are very trustworthy and were great to work with!

I bought my first used car here and I had an amazing experience. Ross Paulos was great to work…read morewith, he didn't press us to purchase a vehicle. Not only dead Ross make the purchase and test drive comfortable, but he went out of his way to make sure that all my needs were met. I had a better experience test driving used car with Ross then I did when I both cars brand new. I would highly recommend Ross when purchasing a used vehicle or new. It's a plus experience and he allows you time to make a decision. Ross went out of his way to make sure that all my needs were met with my purchase. I waited to write this review three months after my purchase and I'm very happy with his recommendations. It you are worried or hesitant to purchase a used car, just go with Ross and you won't regret it.

I purchased a vehicle thinking that I was getting a good deal that completely turned over to be a…read morecomplete nightmare anyone that is looking to purchase a vehicle here I'd ask you please beware especially when it comes to their warranty

Found an amazing deal on a 2021 GLS 63 AMG, blacked out, on Giovanni wheels. Made an appointment…read moreand was helped by Manny and Zaia. Vehicle condition was immaculate. The whole process was smooth. Financing options were great. No hidden fees, no pressure upsells. They have an amazing line up of vehicles in their inventory. Highly recommend this establishment if you're looking for a nice luxury/performance vehicle.

I purchased a 2019 m6 from Platinum Motorsports, I dealt with Manny , Rick and Isiah (sorry if I…read moremisspelled anyone's name). From start to finish the experience was smooth, the staff was very transparent and easy to work with. I am so happy with my purchase and will definitely recommend them to family and friends.

brought my 2005 pt cruiser convertible to get small rust spot that got fixed poorly before ..... I…read morewas informed it would be no problem to repair properly. I told them I was in no hurry but they were able to get the car back to me sooner than I expected.when I picked up the car you could not even tell that the spot was ever there , for only painting the area repaired the paint blended perfectly. great work would recommend them.

My sincere recommendation is DO NOT GO TO THIS PLACE, I took my car there for repairs and I was way…read moreover charged and taken advantage off because of my cultural background. I even showed the mechanic the Nissan dealership's manual for labor charges for the parts that needed to be replaced, that was supposed to take less than an hour but I was charged for 2 hours and at the Nissan dealership rate. The people working there are a bunch of crooks and their only work is to rob honest people of their hard earned money. I can't wait until these cheater go out of business. I have reported them to BBB.

Ray in sales was great and very attentive and helpful! I recommend him to anyone looking for a Mazdaread more

Buyers beware of purchasing a Certified Pre-Owned (CPO) vehicle from Napleton Oak Lawn Mazda. They…read morefalsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take financial responsibility for selling an unsafe vehicle. I purchased a 2023 Mazda CX-30 CPO from Napleton Oak Lawn Mazda at approximately 46,000 miles. Their official CPO inspection sheet signed off on the front brake pads as having 6 mm of thickness remaining. Here are the undeniable facts: 1. Brake pads do not regenerate. Prior service records documented the front brake pads at 5 mm. 2. Napleton Oak Lawn Mazda certified the car 6 months later, claiming the pads were suddenly at 6 mm--an impossibility that proves the CPO inspection was either guessed or deliberately falsified to avoid replacing the brakes prior to sale. 3. Just 5,000 miles after purchase, the front pads were measured at 2 mm--the absolute minimum unsafe limit requiring immediate replacement. When I brought this paper trail to both the Service Manager and the General Manager, they completely refused to cover or reimburse the cost of replacing the front brakes that should have been addressed under proper CPO standards before the car was sold. Selling a vehicle under the Mazda CPO banner requires strict adherence to inspection standards. Pencil-whipping a safety inspection on a 46,000-mile car and forcing the customer to pay for your oversight 5,000 miles later is completely dishonest. Save yourself the headache and buy your CPO Mazda from a dealership that values transparency and safety over cutting corners.

I wish to express my sincere appreciation for the excellent service received during my recent…read morevehicle maintenance visit, which included an oil change and tire rotation. The diagnostic evaluation was thorough, and I was particularly impressed by Amir Mims. Amir demonstrated exceptional professionalism and dedication. He clearly articulated the service findings, differentiating between immediate needs and future recommendations with complete transparency and without any sales pressure. His ability to simplify technical information and ensure my understanding empowered me to make informed decisions confidently.

Oak Lawn had a convenient location, right on 95th. The dealership looked clean inside. The waiting…read morearea looked clean and well-organized. It looked like they had a lot of people working there. The staff appeared particularly attentive. I worked with a guy who called himself Frank Nash. He seemed to have a pleasant demeanor.

Our experience was amazing. Our service advisor Nick was excellent! He was very prompt and kept us…read moreupdated on everything. Our 2020 Ford Explorer needed maintenance and he got the job done.

The worst experience I had dealing with this dealership the General Manager was unprofessional,…read more They took advantage of my friend from the sales person , the business manager and the general manager . they filled his application and falsified the information in order to put him in a car he cannot afford , they told him he is paying one price but have him sign papers with completely different prices . They never gave him a hard copy of the documents he signed which is against the law. So he decided to back out of the deal . they started accusing him of taken the car which he never did , he requested his $2000.00 back, and so far they are refusing to give him the money . The next step is to contact an attorney if he does not get his money back , the BBB and the office of the attorney general of Illinois to report the fraud they are committing by not even providing a hard copy of what he signed and falsifying the loan application. So what ever you do stay away from This dealership!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!