I had a very disappointing experience at this dealership, specifically with salesman Steve…read moreSerafino. I felt heavily pressured to commit to a monthly car payment before my credit was ever run, which made no sense since there was no way to accurately determine financing terms without checking my credit first. What made the situation worse was that I was given misleading information about the APR, which felt dishonest and very unprofessional. Instead of being transparent about the full financial details, the focus was mainly on getting me to agree to a payment amount as quickly as possible. Customers deserve honesty, transparency, and accurate financing information before being pressured into making a financial commitment. I strongly recommend that anyone shopping here carefully review all loan terms, APR details, and paperwork before agreeing to anything.

I've had issues with the sound, camera and stereo, bought the car brand new. They said they fixed…read morethe camera and stereo issue. Dealership said they would NOT cover the sound because wires were chewed. I was told by the employee, an opossum or raccoon did it. They stated someone climbed up to the ceiling of the car, popped open the plastic piece, chewed the wires in there then popped it back in. It doesn't make sense, if it was engine or dashboard would understand, but not the ceiling of the car that is not accessible unless the piece is removed. It was a manufacturing defect when the car was built that they do not want to admit to and cover it by the warranty.

I came in to shop for a Chevy Silverado. I was met by Eddie Saucedo…read more He was very knowledgeable of his product. I would recommend Eddie Saucedo for all your Chevy shopping needs. The Dealership it self was very clean and modern. There was refreshments available, wifi, a play room for young children, and a comfortable customer lounge. My visit to Hawk Chevrolet was a very comfortable experience. I recommend this place to fellow AARP members and anyone in the market for a Chevy. Thumbs up Hawk Chevy!

If I could give less than 1 star I would! Came in to test drive, with full intent to purchase a…read morecar, and left annoyed with a bad taste in my mouth! Yazin (sp?) was condescending when I was parking post test drive, making comments when to stop-- THE CAR HAS A CAMERA & THIS IS NOT MY FIRST TIME DRIVING! Then when I expressed not loving the car he still insisted on pushing on how to get me to buy. No thanks, pass! Happily took my money elsewhere!

brought my 2005 pt cruiser convertible to get small rust spot that got fixed poorly before ..... I…read morewas informed it would be no problem to repair properly. I told them I was in no hurry but they were able to get the car back to me sooner than I expected.when I picked up the car you could not even tell that the spot was ever there , for only painting the area repaired the paint blended perfectly. great work would recommend them.

My sincere recommendation is DO NOT GO TO THIS PLACE, I took my car there for repairs and I was way…read moreover charged and taken advantage off because of my cultural background. I even showed the mechanic the Nissan dealership's manual for labor charges for the parts that needed to be replaced, that was supposed to take less than an hour but I was charged for 2 hours and at the Nissan dealership rate. The people working there are a bunch of crooks and their only work is to rob honest people of their hard earned money. I can't wait until these cheater go out of business. I have reported them to BBB.

Great experience working with John and Erin. Would absolutely recommend and buy from again!read more

I really appreciate this dealership and workers!!! I finally am in a vehicle thanks to odei & eran…read more!!!! If I could give 100 stars I would!!! Highly recommend if you are looking for something to your liking they have plenty of options and will have you driving off satisfaction guaranteed. I lost hope but they made it happen for me !! Thanks Baha auto & odei & eran.

The first problem is that we expect people to care and they don't. They are in business to make…read moremoney, not to be your friend and they certainly are not. They are the nicest people in the world when you are purchasing a car but completely unaffected when your car needs to be serviced. It takes forever to get your car in. The car I purchased has needed work 8 times in under a year (4 times is was major stuff). Luckily it's still under warranty. My check engine light was on and they gave me an appointment for 5 weeks later. I am currently aggressively fixing my credit so that I won't ever be in a position to need a service like theirs again. Horrible experience. P.S. Never be late on a payment. They will absolutely repo your car for being just one day late even if you have had on-time payments for 4 years. That's how they are able to sell to high risk borrowers which you are since you are going to them and not a regular dealership. Get over it and don't be late. No excuses.

I purchased this car 4/27/2021 and thought I was with a company that actually stood behind its…read moreadvertising. WRONG!!! About 2 months in I began having issues. And surprisingly none were covered under their "warranty". Now just shy of a year, the transmission has gone out. They have charged 3x what the car is worth, can't get out of it by trading it in, and can't drive more than 5 miles away from my house for fear I will get stranded when this pile of junk breaks down again. STAY FAR AWAY FROM THIS PLACE!!!

For the East Dundee location:…read more The team at Driven Auto are generally personable and willing to help. We specifically came for a vehicle that they had listed on their website that was within our price range. Adam was kind (we felt no pressure) and went on a separate test drive with both me and my husband as we had our baby with us and weren't able to all go at the same time. The purchase process was fairly easy and we were happy to walk away with a new to us car that same day. After driving the vehicle home, we started to notice a grinding/clanking noise. It progressed and continue to get louder, so I called as I was concerned that it could be a significant safety issue. They got us in the following Monday and were able to determine that the front passenger side control arm needed to be replaced. We are grateful that they got us in quickly and replaced this free of charge. Unfortunately, there are a few issues that we are still having with the vehicle. The active noise cancelation system (ANC) has a microphone issue. Instead of reducing road noise, it is amplifying it when accelerating between 25-35 mph. My husband pointed this out when we brought the vehicle back for the control arm, but they were unable to fix that component. Also, during our test drive we noticed a noise that sounded similarly to an electronic deadbolt locking/unlocking (gear grind) when locking/unlocking the car. This was something my husband asked about but was told it was normal. Unfortunately, however it is not normal and it is actually a failing fuel lid actuator that we will need to replace as well. A few other issues have included tire sensor and display screen connectivity issues. I know what you are thinking... you bought a used car, expect issues. Yes, yes I know. This is just a warning for due diligence, as I'm not sure what type of service checks are done before these vehicles are listed. Lastly, the only other issue is the "I Owe, You Owe" contract. This was something we were asked to sign with the promise that the dealership would provide us a second key to our vehicle within 30 days. I made multiple requests regarding this, with the last 3 requests being within the last week of that 30 day contract. On the two occasions that I spoke with Max, who had also signed the "I Owe, You Owe" contract, he had told me he had been too busy over the last few weeks to call about a second key, but would get it taken care of. This is frustrating as I guarantee if we had "owed" something, and didn't follow up within 30 days, this dealership wouldn't have taken that lightly. Thank you for coming to my Ted Talk. Good luck with your used car buying search.

Traded in my vehicle & received a vehicle with quite a few issues. In the two weeks i've had it…read moreit's been one thing after another, i'm on my second week without the vehicle & havent had it for over a week. I was told they don't have a loaner to offer, they don't know what's wrong with the vehicle or when it will be ready. Then I got your standard we don't even have to help speech as if i should be grateful they are trying to help with this might be piece of shit they sold me. Im definitely looking int speaking with an attorney depending on what happens moving forward. I've had his happen in the past & was able to come to terms & can only hope Im able to do the same with them. They also took in my trade in saying the miles had been messed with and they can't sell the vehicle so they were only going to offer 2000 on the trade in, only to see they indeed are selling the vehicle. Il provide an update meanwhile i'm goin to seek legal advice and file a complaint with the IL attorney general. I recommend everyone document all issues you have with your vehicle if you notice and send all issues in writing to the dealer and keep copies for yourself. Lemon law rarely applies to used cars but there still are ways you jsjt need to do a very thorough check history on the car what they serviced, and what was clearly lied about. There's always inconsistencies in paperwork and stories, also document whom you spoke to when and what was said. Good luck and buyer beware! UPDATE not even 3 months in engine issue. I'm currently speaking to a contingency based lawyer, after explaining my situation, providing some documentation, I was told i might just have a case. I've spoke to two attorney from this firm and am waiting for call back with another to find out if we can move forward. From 3 days in i've had multiple issues with the vehicle and heard every excuse under the sky. Will post an update for those trying to reach out, kindly email me at hendrixvivian8@gmail.com

Found an amazing deal on a 2021 GLS 63 AMG, blacked out, on Giovanni wheels. Made an appointment…read moreand was helped by Manny and Zaia. Vehicle condition was immaculate. The whole process was smooth. Financing options were great. No hidden fees, no pressure upsells. They have an amazing line up of vehicles in their inventory. Highly recommend this establishment if you're looking for a nice luxury/performance vehicle.

I purchased a 2019 m6 from Platinum Motorsports, I dealt with Manny , Rick and Isiah (sorry if I…read moremisspelled anyone's name). From start to finish the experience was smooth, the staff was very transparent and easy to work with. I am so happy with my purchase and will definitely recommend them to family and friends.

Great and quick service from Karim and the finance team to get a nice Toyota for under 10k and…read moretrade in my other vehicles. Thank you.

Buying our car was so easy, made my husband and I feel so comfortable and the process was very…read moresmooth. We really appreciate the awesome service that was provided to us. Thank you again!