This is really a nice kia dealership. I called to get my brake inspected and talked to neddie in…read moreservice. I was given a VERY competitive estimate. I made a appointment and came in. I was immediately greeted by Allen. A couple minutes later Neddie (Service Manager) came out and shook my hand. Very nice staff. Less than 30 minutes brakes were checked and confirmed estimate given. They have very nice refreshments in the waiting room too. I talked to a salesperson while I was there. Itxel was extremely nice and professional. We road tested a cadenza. Nice car. Even though I did not buy a car there. I will definitely return to this dealership for service.

This place is a joke!! Thomas Kia of Highland is useless. Took the car in to get tires installed…read more Made the appointment last Thursday, took the car in this morning and they only had 3 of the 4 tires. I had to sit around all day waiting. Now they FINALLY get a 4th tire, but they close at 5PM, so I have to bring the car back for alignment. They could have very easily gave us this information on Friday and had me reschedule the appointment. This is just another example of why they get such shitty reviews. Don't give them your business. If you want a Kia, buy from Merrillville Kia.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower…read moreon Autotrader than on their own website and in-store. When questioned, they blamed Autotrader--yet other dealers' listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven't bothered to correct this alleged "mistakes". I also received an "out-the-door" price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don't be deceptive. There are dealerships that operate with transparency and integrity--this was not one of them. I ultimately purchased elsewhere. Integrity matters.

I took my car to get serviced. These clowns switched my good mat on the driver side that had no…read morerips or tears or any sign of wear and put some old mat with a huge hole in it. That was the first thing I noticed when I got my car back. So I initially thought that one of the service guys had burned it but after sitting and thinking about it. They actually switched my mat out and replaced it with an old worn out with one with a large hole. Of course they denied anything. Why in the world would I make such a huge fuss about a mat if I had worn it out and placed a hole in it myself. This place is pure GARBAGE. You have to be a certain kind of low foul individual to do that to a customer. To think this is where I purchased this car from. BUYERS BEWARE, You May Think It Won't Happen To You, It's Just A Matter of Time!!

Worst dealership ​ to take your car to get fixed I was promised a rental it's been 2 weeks I was…read morepromised a call back today haven't received one I have my kids and i have to depend on other people to gett around for right now and they can't tell me when my truck will be fixed

Took my car in for a recall repair, seemed to go well but then the flex pipe broke. They claimed…read morethey had nothing to do with it, but when I took it to a muffler shop they said the bolts were missing. Service forgot to put them back in and claimed they didn't cause the breakage. The lack of bolts caused it to shake and broke the flex pipe. They and the muffler shop are charging me over $850 to fix it. Prior to this it took over a year for th em to contact me to repair the recall. It wasn't until I called the FCA did they set up the appointment. Now, I'm out money, because of a recall. This should not happened. Wouldn't recommend them to anyone.

This is a phenomenal family business. My father myself and…read moremy children who are all grown all of our vehicles come from x-way reliable dependable honest fair price and they go above and beyond for their customers

This review is for X Way Auto Sales located at 7700 W. 15th Ave. Phone number matches the one…read morelisted on Yelp. Be careful when considering X-Way Auto Sales SUMMARY: Don't go here unless you are prepared to take the car to a mechanic first. Difficult communication. I don't think they are trustworthy and honest. Either they don't know much about cars or they are liars. Fits all the stereotypes of used car dealers. I won't return unless they make it right...Read on. DETAILS: I purchased a used car from this establishment for my daughter. I drove a long way after finding the car I thought I wanted online. It was reasonably priced with low miles compared to others I found. Due to the distance, I tried to get as much information as I could prior to making the drive. This should have been my first clue as communication was difficult, even for me a potential customer. When I was finally able to get a hold of someone, the conversations felt like I was a burden and they were always brief. I finally pulled enough information from them to feel somewhat comfortable about it. He said that they test drive them, put them up on a hoist and fix anything they find wrong with them. This particular car received new brakes and tires I was told. In the price point we were in, I did expect some if not many cosmetic issues due to the relatively low miles. We finally agreed to a price on the phone, so I drove down about 2 hours with my wife and daughter to seal the deal. We arrived took it for a test drive and noted that there was a definite shifting issue. I tossed the keys on the desk and said I can't take this car it has a bad transmission. The salesman went into spin mode to assure us it had been sitting and should be fine and sent us for a second test drive with his associate. It didn't seem to have quite as much issue on this drive. Considering the long drive and the lack of other prospects for this make and model I didn't want to go home empty handed, so I relented and agreed to purchase it. Well, after driving it off the lot the shifting problems returned as if by magic. It was a champ on the highway. Nice ride once it got past the bad shifts. So, we kept driving. But, it was obvious there was a transmission issue that was not self-correcting. We brought the car into two transmission shops that week and both places indicated the transmission needed to be repaired or replaced. I called the dealer back to let him know. At first, he seemed like he was actually going to be helpful. He talked to 'his' transmission guy and promised he would help us with the repair. Again, the communication was difficult, but had a lengthy conversation about 3 weeks after the purchase about an action plan. He later said he would send a check to help pay for the repair. It wouldn't be enough to cover it, but to me it was sufficient to put the issue to rest. Well, it has been over a month since he promised the check. So, I assume he was lying to me all the time and just stringing me along. If they come through, I will amend this review. But, I am not going to hold my breath. So, I would be VERY careful buying from these guys. In fact, I would avoid them all together, unless they have something you just can't find anywhere else. And absolutely be ready to bring the car to a mechanic to look it over first. This dealership is an example of why you should take the car to a mechanic before purchase. I do not believe these guys will disclose all the issues. You will have to find them for yourselves. And you will have to repair them yourself.

Eric Gdowski is awesome to work with! Super helpful and knowledgeable! The sales manager Laurie is…read morealso super great to work with and very helpful! This is my second time coming to this location! I for sure went back for them! If you're looking to buy a car, definitely ask for Eric! Thank you guys for making this process so easy again!!!!!!

I went in about a month ago to have a damaged tire changed. The woman that helped me was pleasant…read moreand professional, the service was fairly quick and easy. Two things soured the experience, though. First, l they charge a 3% fee for credit card transactions, which is irritating. Second, I had two large straw sub hats in the back. I keep them there for whenever I wanna go for a hike, long walk, to the beach or the park, etc. I know for a fact that they were in the trunk. A couple of weeks ago I needed them and couldn't find them in the trunk, my house, garage, basement, etc. I finally remembered that I went in to have a tire changed and asked them to throw the old tire in my truck. I'm guessing the took them out to toss in the tire and forgot to put them back. I called to inquire and got a voicemail saying they don't have them and the have surveillance footage showing their mechanic simply placing the tire in and nothing more. The hats have sentimental value, cause Kyle grandpa and I used them for trips and hikes together. Anyway, there is no where else those hats could be and I just think you should be careful with any of your personal stuff that you leave in your car, when getting it serviced at Webb Hyundai. Their service is good. It's just unfortunate that this happened.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Well we bought a Nissan Sentra from them and the transmission blew up a year after and the car is a…read morepaperweight it's been a year now since then

** Updated Review The owner Jack stands behind the cars he…read moresells. Nothing in life goes perfect. I bought a car from them and it had many Gremlins that were difficult to spot out unless you really got inside the motor and Transmission.No check engine light was showing or I'd of taken it In for a diagnostic test before I purchased the car not afterwards.Total rookie mistake. All that being said this is the reason you pay a bit more and go to a solid car lot like this because they will make sure that if the car isn't right they sold you they'll make it right.